This analysis is outdated. Please reanalyze.

VerifiedTrusted Partner

Fakespot Verified Deals

Question
Check out Amazon Deals provided by our trusted partner Brad's Deals!
Get Better Amazon Deals  White arrow
Overview
  • How are reviewers describing this item?
    good, here, tan, spicy and fried.
  • Our engine has discovered that over 90% high quality reviews are present.
  • This product had a total of 471 reviews as of our last analysis date on Aug 26 2017.
Reviews Summary

{"reviewer_id":"34B06FFD0CD594D21C2A53815A2342F9","reviewer_name":"Carwyn","review_text":"We have just returned from this hotel where we stayed for 10 nights where we were a party of 14 adults (7 couples) there for a wedding.\n\nThe hotel placed us in a building far from the adult zone that the rest of the party were staying at even though 3 couples requested the adult zone at check-in, we were the only two that weren’t placed there with no reason for it.\n\nOn the surface, these hotels look amazing but once you spend a day or two there, you realise they are tired and ageing. \nBedsheets were not changed daily as would be expected in a 5-star 37 Celsius resort. \nThe all-inclusive is not what you would expect. Food and drinks are included yes, but things like crisps (chips for you Americans), ice lollies etc. that you’d expect to be available were not and had to be bought from the onsite shop. I’ll add that you get 2 original flavoured bag of chips in your mini-bar each day.\n\nMy partner and I spent only 3 days on resort and opted to get out and explore the local area and attractions. We found that unless you want to do yoga or Zumba in 37 Celsius, there was very little to do at the hotel. Note that there were not dedicated kayak’s or paddle boards for this hotel but they were shared between multiple hotels in the Bahia Principe collection and were very limited on numbers.\n\nThe noise between rooms is so loud that you would think you were in the next room. I suggest if you don't want the sound of children running and screaming, demand the adult only zone.\n\nI won’t say that I didn’t enjoy my holiday as that is not the case, I was just severely disappointed with this ‘5-star’ resort for the amount that it cost. If all you’re looking for in a holiday is sun, sand, warm water and an endless supply of alcohol, go to Spain.","review_rating":2.0,"sentiment_class":"unknown","sentiment_result":0.6587271273333335,"sentiment_breakdown":[["We have just returned from this hotel where we stayed for 10 nights where we were a party of 14 adults (7 couples) there for a wedding.",["unknown",0.41531113]],["The hotel placed us in a building far from the adult zone that the rest of the party were staying at even though 3 couples requested the adult zone at check-in, we were the only two that weren’t placed there with no reason for it.",["unknown",0.6227096]],["On the surface, these hotels look amazing but once you spend a day or two there, you realise they are tired and ageing.",["positive",0.85267526]],["Bedsheets were not changed daily as would be expected in a 5-star 37 Celsius resort.",["unknown",0.5967305]],["The all-inclusive is not what you would expect.",["unknown",0.32813448]],["Food and drinks are included yes, but things like crisps (chips for you Americans), ice lollies etc.",["positive",0.8859993]],["that you’d expect to be available were not and had to be bought from the onsite shop.",["unknown",0.3062233]],["I’ll add that you get 2 original flavoured bag of chips in your mini-bar each day.",["positive",0.856424]],["My partner and I spent only 3 days on resort and opted to get out and explore the local area and attractions.",["positive",0.86449623]],["We found that unless you want to do yoga or Zumba in 37 Celsius, there was very little to do at the hotel.",["positive",0.9095665]],["Note that there were not dedicated kayak’s or paddle boards for this hotel but they were shared between multiple hotels in the Bahia Principe collection and were very limited on numbers.",["positive",0.7937638]],["The noise between rooms is so loud that you would think you were in the next room.",["unknown",0.7172433]],["I suggest if you don't want the sound of children running and screaming, demand the adult only zone.",["unknown",0.7201614]],["I won’t say that I didn’t enjoy my holiday as that is not the case, I was just severely disappointed with this ‘5-star’ resort for the amount that it cost.",["unknown",0.38124138]],["If all you’re looking for in a holiday is sun, sand, warm water and an endless supply of alcohol, go to Spain.",["unknown",0.63022673]]],"reviewer_fake_points":-10}


{"reviewer_id":"0C92B26362E5A59CEB7F543CCA14E65C","reviewer_name":"Adventure133059","review_text":"Well we visited Mexico again to celebrate our tenth anniversary lovely hotels you can use them all plenty of pools,restaurants,bars etc loved every minute however all I would comment on is the lack of sun beds on the beach we found that there was a small section for family’s around 70 beds with parasols but the adult only either side there was plenty but many not being used!surely they could make more beds available\nAlso if you do visit any of these hotels download the app as you can book restaurants and more without the hassle of queuing at public relations desk other than that brilliant hotel recommended 👍","review_rating":5.0,"sentiment_class":"positive","sentiment_result":0.8688233,"sentiment_breakdown":[["Well we visited Mexico again to celebrate our tenth anniversary lovely hotels you can use them all plenty of pools,restaurants,bars etc loved every minute however all I would comment on is the lack of sun beds on the beach we found that there was a small section for family’s around 70 beds with parasols but the adult only either side there was plenty but many not being used!",["positive",0.8688233]]],"reviewer_fake_points":35}


{"reviewer_id":"5EF7E2BD4E8B5E4E70F615038A0D631A","reviewer_name":"Darby Phuong","review_text":"This was the first time I've been to this resort and it was amazing! The main highlight of the trip was the food. It was so good! The buffet had so many choices and the a la carte restaurants were so delicious. Secondly, the staff are so friendly, we had the same table at the buffet and sometimes the waiters would decorate our tables with flowers, which was so nice. Arsenio and Artemio were lovely and did a great job. Another cute thing about the resort is the swing chairs at the bar at the beach. It is the perfect place to take pictures and I loved it. Only thing I would complain about is how hot the weather is, but then again, nobody can control that. I think they should have some air conditioning in the buffet, because it can get hot in there, but the air conditioning in the rooms were great.","review_rating":5.0,"sentiment_class":"positive","sentiment_result":0.932218288,"sentiment_breakdown":[["This was the first time I've been to this resort and it was amazing!",["positive",0.97901195]],["The main highlight of the trip was the food.",["positive",0.9132344]],["It was so good!",["positive",0.89315367]],["The buffet had so many choices and the a la carte restaurants were so delicious.",["positive",0.9888493]],["Secondly, the staff are so friendly, we had the same table at the buffet and sometimes the waiters would decorate our tables with flowers, which was so nice.",["positive",0.9326942]],["Arsenio and Artemio were lovely and did a great job.",["positive",0.9831033]],["Another cute thing about the resort is the swing chairs at the bar at the beach.",["positive",0.9490154]],["It is the perfect place to take pictures and I loved it.",["positive",0.9844482]],["Only thing I would complain about is how hot the weather is, but then again, nobody can control that.",["unknown",0.75673956]],["I think they should have some air conditioning in the buffet, because it can get hot in there, but the air conditioning in the rooms were great.",["positive",0.9419329]]],"reviewer_fake_points":40}


{"reviewer_id":"426E42466ECB75FA201B959EBE9E4D04","reviewer_name":"Mum314","review_text":"OK, so I am going to be truthful and this is mine and my family’s opinion and I recognise that this does challenge a lot of other reviews given. We have just returned from a family 2 week holiday. \n\nArrival at hotel; a friendly welcome greeted us and our luggage was taken and labelled immediately. Check out however took a long time (about an hour! We were hot and very tired) - the booking was there but they had mixed our rooms up and the guests staying in each room was incorrect. We handed over our passports in who was in each room but this didn’t seem to help. Despite requesting rooms adjoining or close together at time of booking and by email prior to arrival, this could not be accommodated and we were in separate blocks, however not too far apart. Not sure if this was error by TUI or the hotel. After check in we were taken by their transport to our rooms with our luggage so all good. \n\nRooms - These are dated but comfortable. The air con was lovely to return to each day and kept us cool at night. Maids came in daily and made the beds and cleaned the bathroom. Shower and Jacuzzi bath were very nice after a day in the sun. However our other room in another block had a different experience, their maid would often leave the sliding door unlocked and rarely stocked their mini-bar. Beds were changed a couple of times per week and we were given fresh clean towels daily. \n\nFood; the Buffet is clean but repetitive, they seemed to cook the same dishes but just moved them about so it seemed like it was being changed. There is also a different buffet bar for younger guests which is a great idea. The waiters are busy and couldn’t replenish drinks quickly enough and dirty plates weren’t removed particularly quickly. In the morning we had to wait to be served tea and coffee. However the staff are friendly and apologetic. This was probably due to how busy the complex was. Despite this we never had to queue to get a table and were directed to a table promptly. The welcome lady could sometimes be sullen and intimidating with her antibacterial soap, she often turned guests away if they were wet from the pool. \n\nThe restaurants are fab and the food served is good. We had to book restaurants at the beginning of our trip for the duration and often were given times earlier than we would have liked (6.30ish) but these are worth a visit. My husband hadnt packed long trousers so we were unable to use the restaurants. Each restaurant tried to sell you wine on arrival and gave you a wine list, the prices of wine again were expensive. We said no and stuck to the house wine. Again this wasn’t free flowing, and we had to ask for refills - on average we had 1 bottle of wine per evening between us all. My biggest complaint about the restaurants was how hot they were - I cannot believe they weren’t air conditioned and they were uncomfortably hot to the point you couldn’t stay for long. \n\nPool - there are not enough umbrellas for the number of sunbeds, this meant people would reserve beds for their shade. If there were more umbrellas then this wouldn’t happen. We would reserve a bed as we went for breakfast, however all the cabanas would already have gone. The pool is nice but by the afternoon it is like sitting in a bath tub and hardly refreshing. The animation team are great - they work hard but leave you alone if you don’t want to join in. The kids loved the pool games. \n\nBeach - the beach is lovely with lots of umbrellas and there was no need to reserve beds. The whole of the Caribbean has a problem with seaweed and this hotel works extremely hard to clear it. At the beginning of our stay there would be tractors taking the seaweed away but they installed nets into a Bay Area which worked really well collecting the seaweed. I was very impressed with how hard they worked to clear it. The snorkelling was also great with schools of fish, star fish, squid and more. Definitely take your snorkels. \n\nThe water sports are extremely expensive - jet skis etc. The free sports activities are shared amongst all the hotels so not ideal and not readily available.\n\nEntertainment; there was a show each evening, some better than others and repeated each week. My main disappointment was the lack of places to sit out in the evenings. There was often a band playing after the show but not for long. Bars closed at 10.30 and if you wanted to carry on socialising it meant boarding their train and going to the Hacienda. This was a huge pain and disappointing. It would have been nice to be able to sit out having a couple of drinks playing cards etc with background music. There was no lighting to be able to play games and if you had stayed in the auditorium to watch the show it meant you couldn’t get a table outside after. \n\nThere is no entertainment in the evening for teenagers. The hotel would benefit from a table tennis table, pool table etc to occupy them and give them somewhere to go. If you wanted any of this you needed to go to the Sports Bar at The Coba which is far from ideal. I feel this was very poor and needs addressing. \n\nThere is a Fiesta night which you have to pay for - this is a dancing show and stools/games and was fun. There were drinks but I don’t understand why you had to pay extra for this. \n\nTrips; trips are very very expensive. We did the trip to Tulum which was nice but not value for money (£150) each. The complex is big but it is just hotel hopping - shops are expensive and it would have been nice to be able to walk to a little town etc. There is a bus service which takes you in to town but this is a fair journey. \n\nDespite being at full capacity the hotel never felt over busy; wider family had stayed at the Coba and had the pool closed on 4 separate occasions due to faeces in the pool - thankfully we didn’t have any of that. \n\nThere was also a lot of building work going on whilst we were there which meant drilling and banging which could be quite noisy. The kids clubs were being demolished but I understand these still run. We would often see them on treasure hunts etc and they seemed to be having lots of fun. There was also a lot of work going on behind the adults only pool. \n\nIn conclusion the hotel is nice but not brilliant and not worthy of 5 stars. They really need to address the evenings and provide more places for relaxing in the evening and until later; we are not party animals, but also weren’t ready for bed at 10.30 each night. \n\nAll in all we could have been anywhere in the world. ","review_rating":3.0,"sentiment_class":"positive","sentiment_result":0.8021806345833334,"sentiment_breakdown":[["OK, so I am going to be truthful and this is mine and my family’s opinion and I recognise that this does challenge a lot of other reviews given.",["unknown",0.7101316]],["We have just returned from a family 2 week holiday.",["unknown",0.6951662]],["Arrival at hotel; a friendly welcome greeted us and our luggage was taken and labelled immediately.",["positive",0.93089855]],["Check out however took a long time (about an hour!",["positive",0.93139035]],["We were hot and very tired) - the booking was there but they had mixed our rooms up and the guests staying in each room was incorrect.",["positive",0.8108075]],["We handed over our passports in who was in each room but this didn’t seem to help.",["unknown",0.58107764]],["Despite requesting rooms adjoining or close together at time of booking and by email prior to arrival, this could not be accommodated and we were in separate blocks, however not too far apart.",["positive",0.95776033]],["Not sure if this was error by TUI or the hotel.",["negative",0.2662948]],["After check in we were taken by their transport to our rooms with our luggage so all good.",["positive",0.9547239]],["Rooms - These are dated but comfortable.",["positive",0.98454833]],["The air con was lovely to return to each day and kept us cool at night.",["positive",0.94668555]],["Maids came in daily and made the beds and cleaned the bathroom.",["positive",0.9701716]],["Shower and Jacuzzi bath were very nice after a day in the sun.",["positive",0.9897266]],["However our other room in another block had a different experience, their maid would often leave the sliding door unlocked and rarely stocked their mini-bar.",["positive",0.8147358]],["Beds were changed a couple of times per week and we were given fresh clean towels daily.",["positive",0.86292815]],["Food; the Buffet is clean but repetitive, they seemed to cook the same dishes but just moved them about so it seemed like it was being changed.",["unknown",0.6426088]],["There is also a different buffet bar for younger guests which is a great idea.",["positive",0.94771165]],["The waiters are busy and couldn’t replenish drinks quickly enough and dirty plates weren’t removed particularly quickly.",["positive",0.9221924]],["In the morning we had to wait to be served tea and coffee.",["positive",0.93172663]],["However the staff are friendly and apologetic.",["positive",0.90964746]],["This was probably due to how busy the complex was.",["positive",0.8634003]],["Despite this we never had to queue to get a table and were directed to a table promptly.",["positive",0.80174637]],["The welcome lady could sometimes be sullen and intimidating with her antibacterial soap, she often turned guests away if they were wet from the pool.",["positive",0.92618436]],["The restaurants are fab and the food served is good.",["positive",0.96573645]],["We had to book restaurants at the beginning of our trip for the duration and often were given times earlier than we would have liked (6.",["positive",0.89376706]],["30ish) but these are worth a visit.",["positive",0.9545365]],["My husband hadnt packed long trousers so we were unable to use the restaurants.",["positive",0.93440306]],["Each restaurant tried to sell you wine on arrival and gave you a wine list, the prices of wine again were expensive.",["positive",0.9712214]],["We said no and stuck to the house wine.",["unknown",0.7839496]],["Again this wasn’t free flowing, and we had to ask for refills - on average we had 1 bottle of wine per evening between us all.",["positive",0.9005733]],["My biggest complaint about the restaurants was how hot they were - I cannot believe they weren’t air conditioned and they were uncomfortably hot to the point you couldn’t stay for long.",["unknown",0.6758919]],["Pool - there are not enough umbrellas for the number of sunbeds, this meant people would reserve beds for their shade.",["positive",0.796559]],["If there were more umbrellas then this wouldn’t happen.",["unknown",0.7534021]],["We would reserve a bed as we went for breakfast, however all the cabanas would already have gone.",["unknown",0.66695684]],["The pool is nice but by the afternoon it is like sitting in a bath tub and hardly refreshing.",["positive",0.9546658]],["The animation team are great - they work hard but leave you alone if you don’t want to join in.",["unknown",0.6584995]],["The kids loved the pool games.",["positive",0.92470556]],["Beach - the beach is lovely with lots of umbrellas and there was no need to reserve beds.",["positive",0.97963667]],["The whole of the Caribbean has a problem with seaweed and this hotel works extremely hard to clear it.",["unknown",0.75005466]],["At the beginning of our stay there would be tractors taking the seaweed away but they installed nets into a Bay Area which worked really well collecting the seaweed.",["positive",0.98764604]],["I was very impressed with how hard they worked to clear it.",["positive",0.95212394]],["The snorkelling was also great with schools of fish, star fish, squid and more.",["positive",0.9371151]],["Definitely take your snorkels.",["positive",0.91263086]],["The water sports are extremely expensive - jet skis etc.",["unknown",0.5780019]],["The free sports activities are shared amongst all the hotels so not ideal and not readily available.",["unknown",0.72698975]],["Entertainment; there was a show each evening, some better than others and repeated each week.",["positive",0.95396596]],["My main disappointment was the lack of places to sit out in the evenings.",["unknown",0.6369487]],["There was often a band playing after the show but not for long.",["unknown",0.55767184]],["Bars closed at 10.",["positive",0.8601539]],["30 and if you wanted to carry on socialising it meant boarding their train and going to the Hacienda.",["unknown",0.7491595]],["This was a huge pain and disappointing.",["negative",0.17881072]],["It would have been nice to be able to sit out having a couple of drinks playing cards etc with background music.",["positive",0.8760194]],["There was no lighting to be able to play games and if you had stayed in the auditorium to watch the show it meant you couldn’t get a table outside after.",["unknown",0.31586167]],["There is no entertainment in the evening for teenagers.",["negative",0.22561574]],["The hotel would benefit from a table tennis table, pool table etc to occupy them and give them somewhere to go.",["positive",0.96359324]],["If you wanted any of this you needed to go to the Sports Bar at The Coba which is far from ideal.",["unknown",0.7628684]],["I feel this was very poor and needs addressing.",["negative",0.10133818]],["There is a Fiesta night which you have to pay for - this is a dancing show and stools/games and was fun.",["positive",0.80350846]],["There were drinks but I don’t understand why you had to pay extra for this.",["positive",0.88361615]],["Trips; trips are very very expensive.",["positive",0.9108201]],["We did the trip to Tulum which was nice but not value for money (£150) each.",["unknown",0.7637002]],["The complex is big but it is just hotel hopping - shops are expensive and it would have been nice to be able to walk to a little town etc.",["unknown",0.765168]],["There is a bus service which takes you in to town but this is a fair journey.",["positive",0.9118221]],["Despite being at full capacity the hotel never felt over busy; wider family had stayed at the Coba and had the pool closed on 4 separate occasions due to faeces in the pool - thankfully we didn’t have any of that.",["positive",0.8999902]],["There was also a lot of building work going on whilst we were there which meant drilling and banging which could be quite noisy.",["positive",0.8314114]],["The kids clubs were being demolished but I understand these still run.",["positive",0.90025467]],["We would often see them on treasure hunts etc and they seemed to be having lots of fun.",["positive",0.8509583]],["There was also a lot of work going on behind the adults only pool.",["positive",0.88279]],["In conclusion the hotel is nice but not brilliant and not worthy of 5 stars.",["unknown",0.6552839]],["They really need to address the evenings and provide more places for relaxing in the evening and until later; we are not party animals, but also weren’t ready for bed at 10.",["positive",0.9082507]],["30 each night.",["positive",0.833279]],["All in all we could have been anywhere in the world.",["unknown",0.7628134]]],"reviewer_fake_points":-35}

Review Count History
Loading...