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Overview
  • How are reviewers describing this item?
    great, fresh, best, delicious and here.
  • Our engine has analyzed and discovered that 60.0% of the reviews are reliable.
  • This product had a total of 41 reviews as of our last analysis date on Aug 22 2017.
Reviews Summary

{"reviewer_id":"02E4F6C64C9CBF9A85DCFBC10881DA03","reviewer_name":"Eduardo C","review_text":"When I asked Lorena for restaurant recommendations she went the extra mile! She was very nice and friendly, and provided great suggestions. Once I came back, she asked to make sure I found a good place to eat, and if everything in my room was fine. Definitely made my stay great!","review_rating":5.0,"sentiment_class":"positive","sentiment_result":0.9278313475,"sentiment_breakdown":[["When I asked Lorena for restaurant recommendations she went the extra mile!",["positive",0.82928145]],["She was very nice and friendly, and provided great suggestions.",["positive",0.9749086]],["Once I came back, she asked to make sure I found a good place to eat, and if everything in my room was fine.",["positive",0.9241415]],["Definitely made my stay great!",["positive",0.98299384]]],"reviewer_fake_points":40}


{"reviewer_id":"C16B23F3FA54186378A30C0C499F6BAB","reviewer_name":"Tamara","review_text":"We spent two nights at Novotel London west. It’s really easy and quick to get into Central London. The hotel is 3-4 mins by walk from Hammersmith Tube station. The breakfast was okay but very busy. The room was reasonably clean and spacious enough. All the staff was friendly, especially Jose, the guy from reception. We would like to thank him for being very helpful and for making us feel so welcome. It almost felt like home.","review_rating":5.0,"sentiment_class":"positive","sentiment_result":0.8823575175,"sentiment_breakdown":[["We spent two nights at Novotel London west.",["positive",0.81557333]],["It’s really easy and quick to get into Central London.",["positive",0.95852923]],["The hotel is 3-4 mins by walk from Hammersmith Tube station.",["positive",0.8216747]],["The breakfast was okay but very busy.",["positive",0.81989545]],["The room was reasonably clean and spacious enough.",["positive",0.9734135]],["All the staff was friendly, especially Jose, the guy from reception.",["positive",0.8222872]],["We would like to thank him for being very helpful and for making us feel so welcome.",["positive",0.9656803]],["It almost felt like home.",["positive",0.88180643]]],"reviewer_fake_points":40}


{"reviewer_id":"273D8FB8D79EEFE15905F988A4424510","reviewer_name":"PiParis","review_text":"The wonderful service we received from the staff at check-in \u0026 check-out, Artisan restaurant and lobby bar was the best part of the hotel. We were there during Wimbledon tennis and the help we got from Javell \u0026 Lokhim on how to travel there by tube or by bus was invaluable as we were first-time users of the tube \u0026 the Oyster card. At the Artisan, Tim and Celia food and drink suggestions were delicious. Both were friendly yet professional. We particularly noted Celia's patience in serving tourists with who spoke very limited English. Javell, Lokhim, Tim \u0026 Celia - thank you for your kindness and care.","review_rating":5.0,"sentiment_class":"positive","sentiment_result":0.9362405100000001,"sentiment_breakdown":[["The wonderful service we received from the staff at check-in \u0026 check-out, Artisan restaurant and lobby bar was the best part of the hotel.",["positive",0.9822144]],["We were there during Wimbledon tennis and the help we got from Javell \u0026 Lokhim on how to travel there by tube or by bus was invaluable as we were first-time users of the tube \u0026 the Oyster card.",["positive",0.90005296]],["At the Artisan, Tim and Celia food and drink suggestions were delicious.",["positive",0.9828923]],["Both were friendly yet professional.",["positive",0.8612569]],["We particularly noted Celia's patience in serving tourists with who spoke very limited English.",["positive",0.92182386]],["Javell, Lokhim, Tim \u0026 Celia - thank you for your kindness and care.",["positive",0.96920264]]],"reviewer_fake_points":-5}


{"reviewer_id":"FFAE7C5F59995F4981183ABA9524EF78","reviewer_name":"Cecilia Wong","review_text":"The staff at the front desk guest relations were fantastic, especially Syloni. She was very helpful, especially when dealing with unreasonable bookstores. She really made my stay a pleasant one, and is a great asset to Novotel. I send my compliments and well wishes to the Novotel staff!","review_rating":5.0,"sentiment_class":"positive","sentiment_result":0.8682190750000001,"sentiment_breakdown":[["The staff at the front desk guest relations were fantastic, especially Syloni.",["positive",0.90938085]],["She was very helpful, especially when dealing with unreasonable bookstores.",["unknown",0.6074444]],["She really made my stay a pleasant one, and is a great asset to Novotel.",["positive",0.9901064]],["I send my compliments and well wishes to the Novotel staff!",["positive",0.96594465]]],"reviewer_fake_points":40}

Review Count History
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