This analysis is outdated. Please reanalyze.

VerifiedTrusted Partner

Fakespot Verified Deals

Question
Check out Amazon Deals provided by our trusted partner Brad's Deals!
Get Better Amazon Deals  White arrow
Overview
  • How are reviewers describing this item?
    hot, best, here, great and friendly.
  • Our engine has discovered that over 90% high quality reviews are present.
  • This product had a total of 374 reviews as of our last analysis date on Aug 6 2017.
Reviews Summary

{"reviewer_id":"E5C4B85522EABE7BB037C3A084F9D90D","reviewer_name":"Cameron G","review_text":"My first ever post despite looking at reviews for years, we arrived at midnight tired \u0026 grumpy but with the receptionists brilliant English skills she immediately understand \u0026 changed our room to a quiet one where we’d be less likely to be disturbed. My wife’s a vegan \u0026 everywhere we’ve been in Vietnam have had problems (despite some hotels trying hard to help) but the O’Galleria has a fully prepared breakfast for her. First class team here.","review_rating":5.0,"sentiment_class":"positive","sentiment_result":0.9306461333333335,"sentiment_breakdown":[["My first ever post despite looking at reviews for years, we arrived at midnight tired \u0026 grumpy but with the receptionists brilliant English skills she immediately understand \u0026 changed our room to a quiet one where we’d be less likely to be disturbed.",["positive",0.93975466]],["My wife’s a vegan \u0026 everywhere we’ve been in Vietnam have had problems (despite some hotels trying hard to help) but the O’Galleria has a fully prepared breakfast for her.",["positive",0.99678624]],["First class team here.",["positive",0.8553975]]],"reviewer_fake_points":45}


{"reviewer_id":"C90A4C33B14777AEBDEAB6CAA74E5E27","reviewer_name":"Chris braza","review_text":"This boutique hotel has a charming and nice ambiance. It is very clean with comfortable and spacious rooms. \nThe staff really friendly and very helpful. They go the extra mile to make your stay comfortable. The breakfast menu is excellent.","review_rating":5.0,"sentiment_class":"positive","sentiment_result":0.9462339420000001,"sentiment_breakdown":[["This boutique hotel has a charming and nice ambiance.",["positive",0.9795066]],["It is very clean with comfortable and spacious rooms.",["positive",0.97256404]],["The staff really friendly and very helpful.",["positive",0.90350914]],["They go the extra mile to make your stay comfortable.",["positive",0.9138973]],["The breakfast menu is excellent.",["positive",0.96169263]]],"reviewer_fake_points":40}


{"reviewer_id":"D5FC5F8F4EAC2905CD1632A480BD2C57","reviewer_name":"Yamile","review_text":"I have been in Hanoi for some days. This hotel is amazing. It is located on the old town. Walking distance to everywhere.The staff are so friendly and they help you with everything you need. I will come back here next year. I highly recommend it to everyone. Btw. The breakfast is amazing!!!","review_rating":5.0,"sentiment_class":"positive","sentiment_result":0.929204061111111,"sentiment_breakdown":[["I have been in Hanoi for some days.",["positive",0.96170133]],["This hotel is amazing.",["positive",0.9853775]],["It is located on the old town.",["positive",0.83371115]],["Walking distance to everywhere.",["positive",0.91689587]],["The staff are so friendly and they help you with everything you need.",["positive",0.9852282]],["I will come back here next year.",["positive",0.932128]],["I highly recommend it to everyone.",["positive",0.9774187]],["Btw.",["unknown",0.7867742]],["The breakfast is amazing!",["positive",0.9836016]]],"reviewer_fake_points":40}


{"reviewer_id":"86AD13BF92656851D15DDF634C1CE8BA","reviewer_name":"hannafke","review_text":"So I come to Vietnam about once a month for work and have stayed in hotels throughout hanoi. This is my favourite by a country mile. I brought my husband and the attention and effort made was outstanding. The only hotel who make a genuine effort for my vegan dietary requirements (including mariott...shame on you). Huge focus on customer service which is unusual. Great communication skills. Customer service manager visited us on check out, went through feedback and gave us a gift of coffee. Perfect for westerners with higher expectations. Thanks again :)","review_rating":5.0,"sentiment_class":"positive","sentiment_result":0.8564887422222223,"sentiment_breakdown":[["So I come to Vietnam about once a month for work and have stayed in hotels throughout hanoi.",["positive",0.99091303]],["This is my favourite by a country mile.",["positive",0.9744313]],["I brought my husband and the attention and effort made was outstanding.",["positive",0.9495912]],["The only hotel who make a genuine effort for my vegan dietary requirements (including mariott.",["positive",0.9964194]],["shame on you).",["negative",0.13859715]],["Huge focus on customer service which is unusual.",["unknown",0.77789867]],["Great communication skills.",["positive",0.98338103]],["Customer service manager visited us on check out, went through feedback and gave us a gift of coffee.",["positive",0.903136]],["Perfect for westerners with higher expectations.",["positive",0.9940309]]],"reviewer_fake_points":-5}

Review Count History
Loading...