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Overview
  • How are reviewers describing this item?
    here, great, new, good and helpful.
  • Our engine has analyzed and discovered that 60.0% of the reviews are reliable.
  • This product had a total of 115 reviews as of our last analysis date on Jul 31 2017.
Reviews Summary

{"reviewer_id":"090B3F64114CF54AA59635BF95BD439A","reviewer_name":"Jeanniemay7","review_text":"Excellent service from Roland Castillo, housekeeping inspector. His service was excellent and was the kindest, caring person I met the entire time we stayed. If I could just rate one person it would be 5 stars for his great service, kindness, \u0026 hospitality. Thank you Roland for making me smile.","review_rating":5.0,"sentiment_class":"positive","sentiment_result":0.8367608175000001,"sentiment_breakdown":[["Excellent service from Roland Castillo, housekeeping inspector.",["positive",0.88194877]],["His service was excellent and was the kindest, caring person I met the entire time we stayed.",["positive",0.8137962]],["If I could just rate one person it would be 5 stars for his great service, kindness, \u0026 hospitality.",["unknown",0.7262605]],["Thank you Roland for making me smile.",["positive",0.9250378]]],"reviewer_fake_points":40}


{"reviewer_id":"7E523EDB86AF1D8FCF73432EA7FE76EA","reviewer_name":"Alena B","review_text":"My stay at the hotel has been very hospitable, from housekeeping to the front desk, all of my needs have been met with friendliness and courtesy. Mary Ann, at the front desk truly made my night. She just took that extra step to check on something for me very late in the evening. Often customer service representatives will advise a guest that something is not usually done in a certain way and leave it at that. Leaving the guest to prompt them to make a check or sending the guest away without resolution. I was looking for a package well after the business center hours, Mary Ann was not aware of a package being left for me but instead of sending me away to check back in the morning she found the packages and made certain that I received them! She is an asset at your front desk and a great example hospitality in this industry!","review_rating":5.0,"sentiment_class":"positive","sentiment_result":0.83929816,"sentiment_breakdown":[["My stay at the hotel has been very hospitable, from housekeeping to the front desk, all of my needs have been met with friendliness and courtesy.",["positive",0.9593717]],["Mary Ann, at the front desk truly made my night.",["positive",0.96679616]],["She just took that extra step to check on something for me very late in the evening.",["positive",0.94100225]],["Often customer service representatives will advise a guest that something is not usually done in a certain way and leave it at that.",["unknown",0.7216498]],["Leaving the guest to prompt them to make a check or sending the guest away without resolution.",["unknown",0.41938266]],["I was looking for a package well after the business center hours, Mary Ann was not aware of a package being left for me but instead of sending me away to check back in the morning she found the packages and made certain that I received them!",["positive",0.88311195]],["She is an asset at your front desk and a great example hospitality in this industry!",["positive",0.9837726]]],"reviewer_fake_points":40}


{"reviewer_id":"D9F8C34045252C8E9F7E74BCEC1B9C18","reviewer_name":"Tanja Z","review_text":"We just arrived the night before and thanks to the breakfast invitation of Jane and Techonica we could get over our Jetleg with an amazing Breakfast. Thank you both so much! \nAlso tall other organization and orientation works with the very friendly help of everyone in the Sheraton Dallas perfectly well.","review_rating":5.0,"sentiment_class":"positive","sentiment_result":0.9761818433333334,"sentiment_breakdown":[["We just arrived the night before and thanks to the breakfast invitation of Jane and Techonica we could get over our Jetleg with an amazing Breakfast.",["positive",0.9688183]],["Thank you both so much!",["positive",0.96927726]],["Also tall other organization and orientation works with the very friendly help of everyone in the Sheraton Dallas perfectly well.",["positive",0.99044997]]],"reviewer_fake_points":40}


{"reviewer_id":"A384A3954AB48453B577468F992EE76F","reviewer_name":"Peter M","review_text":"Attended a large conference at the hotel and attached conference center. Hotel was OK, the staff friendly, but even the conference rate was high for what was being offered.The building itself is huge and complex to navigate when trying to get from one meeting room to another. Not sure I would stay here without a conference.","review_rating":3.0,"sentiment_class":"unknown","sentiment_result":0.7022876275,"sentiment_breakdown":[["Attended a large conference at the hotel and attached conference center.",["positive",0.85925287]],["Hotel was OK, the staff friendly, but even the conference rate was high for what was being offered.",["positive",0.83097976]],["The building itself is huge and complex to navigate when trying to get from one meeting room to another.",["positive",0.82359624]],["Not sure I would stay here without a conference.",["negative",0.29532164]]],"reviewer_fake_points":-70}

Review Count History
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