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Overview
  • How are reviewers describing this item?
    great, good, here, nice and ordered.
  • Our engine has discovered that over 90% high quality reviews are present.
  • This product had a total of 45 reviews as of our last analysis date on Jul 28 2017.
Reviews Summary

{"reviewer_id":"BFD1E25AC14AFEA50958EED51E413E57","reviewer_name":"Michael \u0026 Patricia","review_text":"Riu Dunamar just about brand new and very modern. Booked a week here, starting the last Saturday of April. Trip getting to hotel was a little longer from airport due to lots of construction going on ahead of getting to this RIU hotel location, but nothing you can't handle. It is a large property with numerous pools and swim-up bars. One smaller pool was dedicated for volleyball and that was a good idea. The beach was quite large and really nice layout, with 3 rows of palm trees the entire length of the beach, which continued over to the Palace right next door. We never had to search long to find a spot and every group of chairs had a small table to put your drinks or store you sunscreen / sunglasses / etc. etc. All the chairs were new and they arranged them every evening. When we got there early in the morning, the lounge-chairs were lined up like soldiers. Very clean beach with nice soft sand. Seaweed was no worse than anywhere else in Cancun but they did seem to rake it up everyday. The only thing we did find lacking was enough waiters to serve drinks. The ones they had working really worked hard, but just not enough of them to handle large crowds. We believe because the hotel is so new, they're still trying to fill spots. The same can be said for the restaurants. We ate at the Italian place for lunch a few days and it was hit or miss. One day the waitress came by every few minutes to check on us for refill of water or wine, and clear plates. On another visit, we went and grabbed the wine and refilled our own water. Not a big deal, but we do tip and most times that makes a difference. The best restaurant was hands-down, The Kulinarium. We ate dinner there 5 of the 7 nights and EVERY meal was great. The manager Renee' and all of the staff were super. And they really did hustle, as in almost running. These poor guys were sweating. Again, we think they were understaffed, however just a great job by all the waiters and other wait staff. \nWe would recommend this hotel to anyone, however, and this is just us; we strongly would recommend a few ways to help improve the vacation experience. #1 - Train your staff (not picking on any one group) to be a little more friendly, and even on a bad day, your staff should \"act\" like they're happy to be there. Don't let staff look down at the ground when passing guests. It's part of the job to make the guests feel a little special, not like someone's forced the staff to do the guest a favor. On numerous early mornings, the cleaning staff was friendlier than the other regular hotel staff. #2 - Stop that stupid business of having a 2 towel limit. If you're worried about anyone stealing towels, up the number of towels to 2 per person, and you can still hand out the same 2 towel cards. 1 Towel Card = 2 Towels. Most folks will lay out a towel to hold their chair, and use the other to dry themselves or maybe a pillow. The towels aren't monogrammed with the Riu brand, or gold-plated so lets stop acting like they're spun from gold. Other than a few things, we'd come back again.","review_rating":4.0,"sentiment_class":"positive","sentiment_result":0.8377167335135135,"sentiment_breakdown":[["Riu Dunamar just about brand new and very modern.",["positive",0.9653658]],["Booked a week here, starting the last Saturday of April.",["unknown",0.75590587]],["Trip getting to hotel was a little longer from airport due to lots of construction going on ahead of getting to this RIU hotel location, but nothing you can't handle.",["unknown",0.6532298]],["It is a large property with numerous pools and swim-up bars.",["positive",0.9448581]],["One smaller pool was dedicated for volleyball and that was a good idea.",["positive",0.80525184]],["The beach was quite large and really nice layout, with 3 rows of palm trees the entire length of the beach, which continued over to the Palace right next door.",["unknown",0.7692479]],["We never had to search long to find a spot and every group of chairs had a small table to put your drinks or store you sunscreen / sunglasses / etc.",["positive",0.9389802]],["etc.",["positive",0.90020317]],["All the chairs were new and they arranged them every evening.",["positive",0.9276951]],["When we got there early in the morning, the lounge-chairs were lined up like soldiers.",["unknown",0.6376406]],["Very clean beach with nice soft sand.",["positive",0.99717724]],["Seaweed was no worse than anywhere else in Cancun but they did seem to rake it up everyday.",["positive",0.96472055]],["The only thing we did find lacking was enough waiters to serve drinks.",["positive",0.9690449]],["The ones they had working really worked hard, but just not enough of them to handle large crowds.",["positive",0.8595327]],["We believe because the hotel is so new, they're still trying to fill spots.",["unknown",0.4421035]],["The same can be said for the restaurants.",["positive",0.8530281]],["We ate at the Italian place for lunch a few days and it was hit or miss.",["positive",0.95607734]],["One day the waitress came by every few minutes to check on us for refill of water or wine, and clear plates.",["positive",0.92854166]],["On another visit, we went and grabbed the wine and refilled our own water.",["positive",0.89637583]],["Not a big deal, but we do tip and most times that makes a difference.",["positive",0.9845889]],["The best restaurant was hands-down, The Kulinarium.",["positive",0.79381084]],["We ate dinner there 5 of the 7 nights and EVERY meal was great.",["positive",0.9877418]],["The manager Renee' and all of the staff were super.",["unknown",0.7622342]],["And they really did hustle, as in almost running.",["positive",0.8604089]],["These poor guys were sweating.",["negative",0.22457847]],["Again, we think they were understaffed, however just a great job by all the waiters and other wait staff.",["positive",0.9825392]],["We would recommend this hotel to anyone, however, and this is just us; we strongly would recommend a few ways to help improve the vacation experience.",["positive",0.9937297]],["#1 - Train your staff (not picking on any one group) to be a little more friendly, and even on a bad day, your staff should \"act\" like they're happy to be there.",["positive",0.8054306]],["Don't let staff look down at the ground when passing guests.",["positive",0.86547565]],["It's part of the job to make the guests feel a little special, not like someone's forced the staff to do the guest a favor.",["positive",0.8578893]],["On numerous early mornings, the cleaning staff was friendlier than the other regular hotel staff.",["positive",0.88210654]],["#2 - Stop that stupid business of having a 2 towel limit.",["unknown",0.7159102]],["If you're worried about anyone stealing towels, up the number of towels to 2 per person, and you can still hand out the same 2 towel cards.",["unknown",0.7808345]],["1 Towel Card = 2 Towels.",["unknown",0.7800869]],["Most folks will lay out a towel to hold their chair, and use the other to dry themselves or maybe a pillow.",["positive",0.96640956]],["The towels aren't monogrammed with the Riu brand, or gold-plated so lets stop acting like they're spun from gold.",["unknown",0.71484053]],["Other than a few things, we'd come back again.",["positive",0.87192315]]],"reviewer_fake_points":0}


{"reviewer_id":"E5D5633B9EFEA154F089AFA2C6FF177F","reviewer_name":"Sarah R","review_text":"Fantastic family holiday! First off I want to mention how fantastic the staff are! They cant do enough for you! Added bonus is they are more than happy to serve drinks to you on the beach even though I learnt on my visit the beach isn't actually part of the hotel and is open to the public, so all part of their above and beyond service. Have read a few reviews regarding seaweed, unfortunately the hotel cant do a lot about the sea and mother nature despite their best efforts. Didn't make swimming or enjoying the beach an issue for us! The food I found was of a high standard with plenty of choice,especially the Kulinarium restaurant which is outstanding (try the soup and the beef) however I was a touch disappointed with the Italian. The resort itself is clean and modern, constantly seeing staff working to maintain or improve the hotel. I would 100% recommend the Riu Dunumar to anybody. Thanks to all the staff for our wonderful stay!","review_rating":5.0,"sentiment_class":"positive","sentiment_result":0.8476667619999999,"sentiment_breakdown":[["Fantastic family holiday!",["positive",0.9861187]],["First off I want to mention how fantastic the staff are!",["positive",0.9500138]],["They cant do enough for you!",["unknown",0.63516474]],["Added bonus is they are more than happy to serve drinks to you on the beach even though I learnt on my visit the beach isn't actually part of the hotel and is open to the public, so all part of their above and beyond service.",["unknown",0.7380989]],["Have read a few reviews regarding seaweed, unfortunately the hotel cant do a lot about the sea and mother nature despite their best efforts.",["positive",0.97400904]],["Didn't make swimming or enjoying the beach an issue for us!",["unknown",0.5070216]],["The food I found was of a high standard with plenty of choice,especially the Kulinarium restaurant which is outstanding (try the soup and the beef) however I was a touch disappointed with the Italian.",["positive",0.9608541]],["The resort itself is clean and modern, constantly seeing staff working to maintain or improve the hotel.",["positive",0.86019844]],["I would 100% recommend the Riu Dunumar to anybody.",["positive",0.8734499]],["Thanks to all the staff for our wonderful stay!",["positive",0.9917384]]],"reviewer_fake_points":10}


{"reviewer_id":"3218861A2D59E6B2A31DE6B9A40FABBE","reviewer_name":"Trip62910798000","review_text":"The Riu Dunamar was a great place for me and my boyfriend to go on vacation. Our hotel room faced the jungle and it was a beautiful view to wake up to. We also went to Tulum and Playa Del Carmen for a day and had an amazing time. ","review_rating":5.0,"sentiment_class":"positive","sentiment_result":0.9683453533333334,"sentiment_breakdown":[["The Riu Dunamar was a great place for me and my boyfriend to go on vacation.",["positive",0.98257256]],["Our hotel room faced the jungle and it was a beautiful view to wake up to.",["positive",0.9599752]],["We also went to Tulum and Playa Del Carmen for a day and had an amazing time.",["positive",0.9624883]]],"reviewer_fake_points":40}


{"reviewer_id":"BA4E740545150D9677AB471F6C0B448F","reviewer_name":"PT1280","review_text":"Our family (2 adults, 2 children under 6) just returned after 7 days at the Riu Dunamar in Costa Mujeres and first time at a RIU brand hotel.\n\nLocation: 5/5 \nWe love the location and selected this hotel based on the fact it was away from the hotel zone and close to playa mujeres where we had an excellent stay before. Approx 40 mins direct transport from the airport. Downtown Cancun is not close and there is nothing in walking distance from the hotel, so if you plan to go to the clubs or buy anything offsite, prepare to take a cab. \n\nHotel Property: 4/5\nThis hotel is only a few years old and the grounds are very well maintained.\nEverything was less than a 5 minute walk away, including the beach. There are no other hotels around since Costa Mujeres is an up and coming area so enjoy the seclusion while you can, if that's your thing. There is only 1 main washroom for all the pools and the beach combined located by the towel kiosk. The washroom at the buffet is accessible from the pools and convenient if you're at the kids pool or water park. We were surprised smoking was not prohibited considering this hotel is celebrated for being family friendly. An abundance of ashtrays are everywhere and as it may be an eco-friendly decision, it also appears smoking was almost welcomed.\n\nRooms: 4/5\nOur room was on the 4th floor above the lobby facing the ocean. Great view, quiet and well kept. No noise issues from the main stage in the evenings and sleep was uninterrupted. There are no supplied amenities, except a shampoo/body wash dispenser in the shower so bring everything you need. Beds were on the softer side and sofa does pull out for a decent extra bed. There's a hard liquor dispenser and the mini fridge is stocked with beer, soda and water and restocked every other day, or upon request. \n\nFood: 3.5/5\nThere are certainly a good selection of food but definitely lacking compared to other hotels we've stayed at in Cancun, especially in the 4.5-5 star range. That said, we were happy with the fresh salad and fruits at the buffet and the cooked food was good although it could use more variety. There is a bbq station by the family pool where you can build your own hot dogs, burgers, bbq chicken or nachos between lunch and dinner. An unfortunate thing was that there was no room service available, but there is a 24hr sports bar with 2 fridges stocked with pre-made sandwiches, fruit and a hot dog and nachos station. There is definitely potential for an excellent food experience here with some improvements.\n\nEntertainment: 4.5/5\nThis is based solely on 2 events that made this trip so memorable for the kids. 1 is the glow party on Friday night where they do a dance party on the beach after dinner. 2 was the foam party on Saturday afternoon at one of the pools. Our family enjoyed both and was one of the best organized events we've had at a resort. Great job by the entertainment team there. We didn't participate in any of the nightly shows mainly because there was too much cigarette smoke around the seating area.\n\nService: 3.5/5\nThis was a hit or miss. Housekeeping varied from staff member to staff member. The attendant we had the first half of the trip neglected a few things and service was inconsistent, but the attendant for the second half was excellent and very meticulous and consistent with 5 star service. We highly highly recommend washing the cups in the room before daily use, or better yet, bring a cup from the bar because housekeeping does not replace them as they don't carry any new/clean cups on any of the cleaning carts we checked around hallways. We scanned the numerous carts up and down the halls daily and not one carried replacement cups. The used cups in the rooms are simply wiped down during cleaning. We can't confirm the actual cleaning process but we found wet streaks on the cups daily and a leftover chemical smell in them. The thought of someone using a used rag or cloth for cleaning other things and then on the cups is terrifying. This issue was brought up to front desk along with a request for a room make up after a missed cleaning, but was somehow \"not logged\" by the original agent who took the call. The next agent suggested that maybe we made a mistake and never made the call in the first place? Therefore, we recommend asking the front desk agent for their name at each request to make sure there is a level of accountability and better chances of a pleasant resolution of any request or issues. With respect to the service at the restaurants and the bars, excellent. Each staff member was attentive and professional.\n\nOverall Rating: 4/5\n4 Star Hotel. We recommend this hotel if you come prepared ahead of time with what to expect and we would definitely consider returning if priced accordingly.","review_rating":4.0,"sentiment_class":"positive","sentiment_result":0.8353911153191489,"sentiment_breakdown":[["Our family (2 adults, 2 children under 6) just returned after 7 days at the Riu Dunamar in Costa Mujeres and first time at a RIU brand hotel.",["unknown",0.5891219]],["Location: 5/5 We love the location and selected this hotel based on the fact it was away from the hotel zone and close to playa mujeres where we had an excellent stay before.",["positive",0.9585265]],["Approx 40 mins direct transport from the airport.",["positive",0.910821]],["Downtown Cancun is not close and there is nothing in walking distance from the hotel, so if you plan to go to the clubs or buy anything offsite, prepare to take a cab.",["positive",0.95097214]],["Hotel Property: 4/5 This hotel is only a few years old and the grounds are very well maintained.",["positive",0.97255075]],["Everything was less than a 5 minute walk away, including the beach.",["positive",0.9053277]],["There are no other hotels around since Costa Mujeres is an up and coming area so enjoy the seclusion while you can, if that's your thing.",["unknown",0.76451296]],["There is only 1 main washroom for all the pools and the beach combined located by the towel kiosk.",["unknown",0.76760054]],["The washroom at the buffet is accessible from the pools and convenient if you're at the kids pool or water park.",["positive",0.98547345]],["We were surprised smoking was not prohibited considering this hotel is celebrated for being family friendly.",["positive",0.93082315]],["An abundance of ashtrays are everywhere and as it may be an eco-friendly decision, it also appears smoking was almost welcomed.",["positive",0.7906571]],["Rooms: 4/5 Our room was on the 4th floor above the lobby facing the ocean.",["positive",0.9449375]],["Great view, quiet and well kept.",["positive",0.95724195]],["No noise issues from the main stage in the evenings and sleep was uninterrupted.",["positive",0.9856662]],["There are no supplied amenities, except a shampoo/body wash dispenser in the shower so bring everything you need.",["positive",0.95116043]],["Beds were on the softer side and sofa does pull out for a decent extra bed.",["positive",0.91451854]],["There's a hard liquor dispenser and the mini fridge is stocked with beer, soda and water and restocked every other day, or upon request.",["unknown",0.70870274]],["Food: 3.",["positive",0.87318784]],["5/5 There are certainly a good selection of food but definitely lacking compared to other hotels we've stayed at in Cancun, especially in the 4.",["positive",0.9342839]],["5-5 star range.",["unknown",0.7672517]],["That said, we were happy with the fresh salad and fruits at the buffet and the cooked food was good although it could use more variety.",["positive",0.9800909]],["There is a bbq station by the family pool where you can build your own hot dogs, burgers, bbq chicken or nachos between lunch and dinner.",["positive",0.978281]],["An unfortunate thing was that there was no room service available, but there is a 24hr sports bar with 2 fridges stocked with pre-made sandwiches, fruit and a hot dog and nachos station.",["positive",0.9573561]],["There is definitely potential for an excellent food experience here with some improvements.",["positive",0.9907224]],["Entertainment: 4.",["positive",0.8815842]],["5/5 This is based solely on 2 events that made this trip so memorable for the kids.",["positive",0.9159325]],["1 is the glow party on Friday night where they do a dance party on the beach after dinner.",["unknown",0.5190997]],["2 was the foam party on Saturday afternoon at one of the pools.",["positive",0.8365276]],["Our family enjoyed both and was one of the best organized events we've had at a resort.",["positive",0.9921388]],["Great job by the entertainment team there.",["positive",0.9797152]],["We didn't participate in any of the nightly shows mainly because there was too much cigarette smoke around the seating area.",["unknown",0.5739456]],["Service: 3.",["unknown",0.6614195]],["5/5 This was a hit or miss.",["positive",0.85643977]],["Housekeeping varied from staff member to staff member.",["positive",0.9409099]],["The attendant we had the first half of the trip neglected a few things and service was inconsistent, but the attendant for the second half was excellent and very meticulous and consistent with 5 star service.",["positive",0.9479602]],["We highly highly recommend washing the cups in the room before daily use, or better yet, bring a cup from the bar because housekeeping does not replace them as they don't carry any new/clean cups on any of the cleaning carts we checked around hallways.",["unknown",0.74510443]],["We scanned the numerous carts up and down the halls daily and not one carried replacement cups.",["positive",0.85070574]],["The used cups in the rooms are simply wiped down during cleaning.",["positive",0.8561622]],["We can't confirm the actual cleaning process but we found wet streaks on the cups daily and a leftover chemical smell in them.",["unknown",0.6287636]],["The thought of someone using a used rag or cloth for cleaning other things and then on the cups is terrifying.",["positive",0.7947695]],["This issue was brought up to front desk along with a request for a room make up after a missed cleaning, but was somehow \"not logged\" by the original agent who took the call.",["unknown",0.47534224]],["The next agent suggested that maybe we made a mistake and never made the call in the first place?",["unknown",0.5168704]],["Therefore, we recommend asking the front desk agent for their name at each request to make sure there is a level of accountability and better chances of a pleasant resolution of any request or issues.",["positive",0.89906067]],["With respect to the service at the restaurants and the bars, excellent.",["positive",0.92027545]],["Each staff member was attentive and professional.",["positive",0.87438804]],["Overall Rating: 4/5 4 Star Hotel.",["negative",0.17150949]],["We recommend this hotel if you come prepared ahead of time with what to expect and we would definitely consider returning if priced accordingly.",["positive",0.9549693]]],"reviewer_fake_points":-105}

Review Count History
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