revieweridBFD1E25AC14AFEA50958EED51E413E57reviewernameMichael u0026 PatriciareviewtextRiu Dunamar just about brand new and very modern Booked a week here starting the last Saturday of April Trip getting to hotel was a little longer from airport due to lots of construction going on ahead of getting to this RIU hotel location but nothing you cant handle It is a large property with numerous pools and swimup bars One smaller pool was dedicated for volleyball and that was a good idea The beach was quite large and really nice layout with 3 rows of palm trees the entire length of the beach which continued over to the Palace right next door We never had to search long to find a spot and every group of chairs had a small table to put your drinks or store you sunscreen sunglasses etc etc All the chairs were new and they arranged them every evening When we got there early in the morning the loungechairs were lined up like soldiers Very clean beach with nice soft sand Seaweed was no worse than anywhere else in Cancun but they did seem to rake it up everyday The only thing we did find lacking was enough waiters to serve drinks The ones they had working really worked hard but just not enough of them to handle large crowds We believe because the hotel is so new theyre still trying to fill spots The same can be said for the restaurants We ate at the Italian place for lunch a few days and it was hit or miss One day the waitress came by every few minutes to check on us for refill of water or wine and clear plates On another visit we went and grabbed the wine and refilled our own water Not a big deal but we do tip and most times that makes a difference The best restaurant was handsdown The Kulinarium We ate dinner there 5 of the 7 nights and EVERY meal was great The manager Renee and all of the staff were super And they really did hustle as in almost running These poor guys were sweating Again we think they were understaffed however just a great job by all the waiters and other wait staff nWe would recommend this hotel to anyone however and this is just us we strongly would recommend a few ways to help improve the vacation experience 1 Train your staff not picking on any one group to be a little more friendly and even on a bad day your staff should act like theyre happy to be there Dont let staff look down at the ground when passing guests Its part of the job to make the guests feel a little special not like someones forced the staff to do the guest a favor On numerous early mornings the cleaning staff was friendlier than the other regular hotel staff 2 Stop that stupid business of having a 2 towel limit If youre worried about anyone stealing towels up the number of towels to 2 per person and you can still hand out the same 2 towel cards 1 Towel Card 2 Towels Most folks will lay out a towel to hold their chair and use the other to dry themselves or maybe a pillow The towels arent monogrammed with the Riu brand or goldplated so lets stop acting like theyre spun from gold Other than a few things wed come back againreviewrating40sentimentclasspositivesentimentresult08377167335135135sentimentbreakdownRiu Dunamar just about brand new and very modernpositive09653658Booked a week here starting the last Saturday of Aprilunknown075590587Trip getting to hotel was a little longer from airport due to lots of construction going on ahead of getting to this RIU hotel location but nothing you cant handleunknown06532298It is a large property with numerous pools and swimup barspositive09448581One smaller pool was dedicated for volleyball and that was a good ideapositive080525184The beach was quite large and really nice layout with 3 rows of palm trees the entire length of the beach which continued over to the Palace right next doorunknown07692479We never had to search long to find a spot and every group of chairs had a small table to put your drinks or store you sunscreen sunglasses etcpositive09389802etcpositive090020317All the chairs were new and they arranged them every eveningpositive09276951When we got there early in the morning the loungechairs were lined up like soldiersunknown06376406Very clean beach with nice soft sandpositive099717724Seaweed was no worse than anywhere else in Cancun but they did seem to rake it up everydaypositive096472055The only thing we did find lacking was enough waiters to serve drinkspositive09690449The ones they had working really worked hard but just not enough of them to handle large crowdspositive08595327We believe because the hotel is so new theyre still trying to fill spotsunknown04421035The same can be said for the restaurantspositive08530281We ate at the Italian place for lunch a few days and it was hit or misspositive095607734One day the waitress came by every few minutes to check on us for refill of water or wine and clear platespositive092854166On another visit we went and grabbed the wine and refilled our own waterpositive089637583Not a big deal but we do tip and most times that makes a differencepositive09845889The best restaurant was handsdown The Kulinariumpositive079381084We ate dinner there 5 of the 7 nights and EVERY meal was greatpositive09877418The manager Renee and all of the staff were superunknown07622342And they really did hustle as in almost runningpositive08604089These poor guys were sweatingnegative022457847Again we think they were understaffed however just a great job by all the waiters and other wait staffpositive09825392We would recommend this hotel to anyone however and this is just us we strongly would recommend a few ways to help improve the vacation experiencepositive099372971 Train your staff not picking on any one group to be a little more friendly and even on a bad day your staff should act like theyre happy to be therepositive08054306Dont let staff look down at the ground when passing guestspositive086547565Its part of the job to make the guests feel a little special not like someones forced the staff to do the guest a favorpositive08578893On numerous early mornings the cleaning staff was friendlier than the other regular hotel staffpositive0882106542 Stop that stupid business of having a 2 towel limitunknown07159102If youre worried about anyone stealing towels up the number of towels to 2 per person and you can still hand out the same 2 towel cardsunknown078083451 Towel Card 2 Towelsunknown07800869Most folks will lay out a towel to hold their chair and use the other to dry themselves or maybe a pillowpositive096640956The towels arent monogrammed with the Riu brand or goldplated so lets stop acting like theyre spun from goldunknown071484053Other than a few things wed come back againpositive087192315reviewerfakepoints0

revieweridE5D5633B9EFEA154F089AFA2C6FF177FreviewernameSarah RreviewtextFantastic family holiday First off I want to mention how fantastic the staff are They cant do enough for you Added bonus is they are more than happy to serve drinks to you on the beach even though I learnt on my visit the beach isnt actually part of the hotel and is open to the public so all part of their above and beyond service Have read a few reviews regarding seaweed unfortunately the hotel cant do a lot about the sea and mother nature despite their best efforts Didnt make swimming or enjoying the beach an issue for us The food I found was of a high standard with plenty of choiceespecially the Kulinarium restaurant which is outstanding try the soup and the beef however I was a touch disappointed with the Italian The resort itself is clean and modern constantly seeing staff working to maintain or improve the hotel I would 100 recommend the Riu Dunumar to anybody Thanks to all the staff for our wonderful stayreviewrating50sentimentclasspositivesentimentresult08476667619999999sentimentbreakdownFantastic family holidaypositive09861187First off I want to mention how fantastic the staff arepositive09500138They cant do enough for youunknown063516474Added bonus is they are more than happy to serve drinks to you on the beach even though I learnt on my visit the beach isnt actually part of the hotel and is open to the public so all part of their above and beyond serviceunknown07380989Have read a few reviews regarding seaweed unfortunately the hotel cant do a lot about the sea and mother nature despite their best effortspositive097400904Didnt make swimming or enjoying the beach an issue for usunknown05070216The food I found was of a high standard with plenty of choiceespecially the Kulinarium restaurant which is outstanding try the soup and the beef however I was a touch disappointed with the Italianpositive09608541The resort itself is clean and modern constantly seeing staff working to maintain or improve the hotelpositive086019844I would 100 recommend the Riu Dunumar to anybodypositive08734499Thanks to all the staff for our wonderful staypositive09917384reviewerfakepoints10

reviewerid3218861A2D59E6B2A31DE6B9A40FABBEreviewernameTrip62910798000reviewtextThe Riu Dunamar was a great place for me and my boyfriend to go on vacation Our hotel room faced the jungle and it was a beautiful view to wake up to We also went to Tulum and Playa Del Carmen for a day and had an amazing time reviewrating50sentimentclasspositivesentimentresult09683453533333334sentimentbreakdownThe Riu Dunamar was a great place for me and my boyfriend to go on vacationpositive098257256Our hotel room faced the jungle and it was a beautiful view to wake up topositive09599752We also went to Tulum and Playa Del Carmen for a day and had an amazing timepositive09624883reviewerfakepoints40

revieweridBA4E740545150D9677AB471F6C0B448FreviewernamePT1280reviewtextOur family 2 adults 2 children under 6 just returned after 7 days at the Riu Dunamar in Costa Mujeres and first time at a RIU brand hotelnnLocation 55 nWe love the location and selected this hotel based on the fact it was away from the hotel zone and close to playa mujeres where we had an excellent stay before Approx 40 mins direct transport from the airport Downtown Cancun is not close and there is nothing in walking distance from the hotel so if you plan to go to the clubs or buy anything offsite prepare to take a cab nnHotel Property 45nThis hotel is only a few years old and the grounds are very well maintainednEverything was less than a 5 minute walk away including the beach There are no other hotels around since Costa Mujeres is an up and coming area so enjoy the seclusion while you can if thats your thing There is only 1 main washroom for all the pools and the beach combined located by the towel kiosk The washroom at the buffet is accessible from the pools and convenient if youre at the kids pool or water park We were surprised smoking was not prohibited considering this hotel is celebrated for being family friendly An abundance of ashtrays are everywhere and as it may be an ecofriendly decision it also appears smoking was almost welcomednnRooms 45nOur room was on the 4th floor above the lobby facing the ocean Great view quiet and well kept No noise issues from the main stage in the evenings and sleep was uninterrupted There are no supplied amenities except a shampoobody wash dispenser in the shower so bring everything you need Beds were on the softer side and sofa does pull out for a decent extra bed Theres a hard liquor dispenser and the mini fridge is stocked with beer soda and water and restocked every other day or upon request nnFood 355nThere are certainly a good selection of food but definitely lacking compared to other hotels weve stayed at in Cancun especially in the 455 star range That said we were happy with the fresh salad and fruits at the buffet and the cooked food was good although it could use more variety There is a bbq station by the family pool where you can build your own hot dogs burgers bbq chicken or nachos between lunch and dinner An unfortunate thing was that there was no room service available but there is a 24hr sports bar with 2 fridges stocked with premade sandwiches fruit and a hot dog and nachos station There is definitely potential for an excellent food experience here with some improvementsnnEntertainment 455nThis is based solely on 2 events that made this trip so memorable for the kids 1 is the glow party on Friday night where they do a dance party on the beach after dinner 2 was the foam party on Saturday afternoon at one of the pools Our family enjoyed both and was one of the best organized events weve had at a resort Great job by the entertainment team there We didnt participate in any of the nightly shows mainly because there was too much cigarette smoke around the seating areannService 355nThis was a hit or miss Housekeeping varied from staff member to staff member The attendant we had the first half of the trip neglected a few things and service was inconsistent but the attendant for the second half was excellent and very meticulous and consistent with 5 star service We highly highly recommend washing the cups in the room before daily use or better yet bring a cup from the bar because housekeeping does not replace them as they dont carry any newclean cups on any of the cleaning carts we checked around hallways We scanned the numerous carts up and down the halls daily and not one carried replacement cups The used cups in the rooms are simply wiped down during cleaning We cant confirm the actual cleaning process but we found wet streaks on the cups daily and a leftover chemical smell in them The thought of someone using a used rag or cloth for cleaning other things and then on the cups is terrifying This issue was brought up to front desk along with a request for a room make up after a missed cleaning but was somehow not logged by the original agent who took the call The next agent suggested that maybe we made a mistake and never made the call in the first place Therefore we recommend asking the front desk agent for their name at each request to make sure there is a level of accountability and better chances of a pleasant resolution of any request or issues With respect to the service at the restaurants and the bars excellent Each staff member was attentive and professionalnnOverall Rating 45n4 Star Hotel We recommend this hotel if you come prepared ahead of time with what to expect and we would definitely consider returning if priced accordinglyreviewrating40sentimentclasspositivesentimentresult08353911153191489sentimentbreakdownOur family 2 adults 2 children under 6 just returned after 7 days at the Riu Dunamar in Costa Mujeres and first time at a RIU brand hotelunknown05891219Location 55 We love the location and selected this hotel based on the fact it was away from the hotel zone and close to playa mujeres where we had an excellent stay beforepositive09585265Approx 40 mins direct transport from the airportpositive0910821Downtown Cancun is not close and there is nothing in walking distance from the hotel so if you plan to go to the clubs or buy anything offsite prepare to take a cabpositive095097214Hotel Property 45 This hotel is only a few years old and the grounds are very well maintainedpositive097255075Everything was less than a 5 minute walk away including the beachpositive09053277There are no other hotels around since Costa Mujeres is an up and coming area so enjoy the seclusion while you can if thats your thingunknown076451296There is only 1 main washroom for all the pools and the beach combined located by the towel kioskunknown076760054The washroom at the buffet is accessible from the pools and convenient if youre at the kids pool or water parkpositive098547345We were surprised smoking was not prohibited considering this hotel is celebrated for being family friendlypositive093082315An abundance of ashtrays are everywhere and as it may be an ecofriendly decision it also appears smoking was almost welcomedpositive07906571Rooms 45 Our room was on the 4th floor above the lobby facing the oceanpositive09449375Great view quiet and well keptpositive095724195No noise issues from the main stage in the evenings and sleep was uninterruptedpositive09856662There are no supplied amenities except a shampoobody wash dispenser in the shower so bring everything you needpositive095116043Beds were on the softer side and sofa does pull out for a decent extra bedpositive091451854Theres a hard liquor dispenser and the mini fridge is stocked with beer soda and water and restocked every other day or upon requestunknown070870274Food 3positive08731878455 There are certainly a good selection of food but definitely lacking compared to other hotels weve stayed at in Cancun especially in the 4positive0934283955 star rangeunknown07672517That said we were happy with the fresh salad and fruits at the buffet and the cooked food was good although it could use more varietypositive09800909There is a bbq station by the family pool where you can build your own hot dogs burgers bbq chicken or nachos between lunch and dinnerpositive0978281An unfortunate thing was that there was no room service available but there is a 24hr sports bar with 2 fridges stocked with premade sandwiches fruit and a hot dog and nachos stationpositive09573561There is definitely potential for an excellent food experience here with some improvementspositive09907224Entertainment 4positive0881584255 This is based solely on 2 events that made this trip so memorable for the kidspositive091593251 is the glow party on Friday night where they do a dance party on the beach after dinnerunknown051909972 was the foam party on Saturday afternoon at one of the poolspositive08365276Our family enjoyed both and was one of the best organized events weve had at a resortpositive09921388Great job by the entertainment team therepositive09797152We didnt participate in any of the nightly shows mainly because there was too much cigarette smoke around the seating areaunknown05739456Service 3unknown0661419555 This was a hit or misspositive085643977Housekeeping varied from staff member to staff memberpositive09409099The attendant we had the first half of the trip neglected a few things and service was inconsistent but the attendant for the second half was excellent and very meticulous and consistent with 5 star servicepositive09479602We highly highly recommend washing the cups in the room before daily use or better yet bring a cup from the bar because housekeeping does not replace them as they dont carry any newclean cups on any of the cleaning carts we checked around hallwaysunknown074510443We scanned the numerous carts up and down the halls daily and not one carried replacement cupspositive085070574The used cups in the rooms are simply wiped down during cleaningpositive08561622We cant confirm the actual cleaning process but we found wet streaks on the cups daily and a leftover chemical smell in themunknown06287636The thought of someone using a used rag or cloth for cleaning other things and then on the cups is terrifyingpositive07947695This issue was brought up to front desk along with a request for a room make up after a missed cleaning but was somehow not logged by the original agent who took the callunknown047534224The next agent suggested that maybe we made a mistake and never made the call in the first placeunknown05168704Therefore we recommend asking the front desk agent for their name at each request to make sure there is a level of accountability and better chances of a pleasant resolution of any request or issuespositive089906067With respect to the service at the restaurants and the bars excellentpositive092027545Each staff member was attentive and professionalpositive087438804Overall Rating 45 4 Star Hotelnegative017150949We recommend this hotel if you come prepared ahead of time with what to expect and we would definitely consider returning if priced accordinglypositive09549693reviewerfakepoints105