This analysis is outdated. Please reanalyze.

VerifiedTrusted Partner

Fakespot Verified Deals

Question
Check out Amazon Deals provided by our trusted partner Brad's Deals!
Get Better Amazon Deals  White arrow
Overview
  • How are reviewers describing this item?
    here, great, good and found.
  • Our engine has analyzed and discovered that 70.0% of the reviews are reliable.
  • This product had a total of 16 reviews as of our last analysis date on Aug 14 2017.
Reviews Summary

{"reviewer_id":"BB04BE7345DBAA6E7C90F2A91E0EAE66","reviewer_name":"QueenTay","review_text":"To Whom it may concern ! \nMy family is currently a guest at the Motor City Hotel ! We came to Detroit from NYC to celebrate my birthday, attend the Jlo concert, and to see all that the Motor City has to offer ! \nWe did our own research before deciding where to stay at the hotel ! Your website is beautifully presented with wonderful photos of the hotel and there are several positive reviews on websites ! Once we saw that the hotel has a \n “PET FRIENDLY “ hotel policy ! We were sold ! \nOn our arrival day July 2nd 2019 , we disclosed to the front desk that we were traveling with a service dog , She went over the rules and procedures , and told us about the $125 fee which we well aware of because of the research We did ! \nThings were going fine, until on July 5th (my birthday) My sister and I, along with Jeorji (our dog ) , were waiting to talk to the concierge, when we were verbally insulted and interrogated by Fred Isaacs III . \nWhat happened was a minor . The leash came off of our Jeorji , she (Jeorji) was standing there patiently waiting for my sister to put the leash back on ! That’s was when the verbal assault began with Mr. Isaacs. \nNow, I understand that Mr. Isaacs has a job to do , but the lack of respect and sensitivity with how we were spoken to was uncalled for ! He basically accused us of sneaking the dog into the hotel without paying, He demanded our room numbers which I gave him, He proceeded to go in the back , I assume to check to see the if we paid, and never came back ( yes I saw him walk out of the office ) \nI have traveled across the country, all over the world from Africa to Asia , to the Middle East and Europe and \nand I have never been embarrassed and disrespected by a member of the hotel staff !\nPerhaps Mr Isaac could use refresher training courses in : \n 1. Hospitality 101. \n2. How to effectively speak to hotel guest .\n3. Sensitivity training when dealing with a person that has a service/ ADA/ ESD.\n\nI’m looking forward to your prompt reply!\nChantay","review_rating":1.0,"sentiment_class":"unknown","sentiment_result":0.6989227,"sentiment_breakdown":[["To Whom it may concern !",["positive",0.8359684]],["My family is currently a guest at the Motor City Hotel !",["positive",0.8199422]],["We came to Detroit from NYC to celebrate my birthday, attend the Jlo concert, and to see all that the Motor City has to offer !",["unknown",0.39102313]],["We did our own research before deciding where to stay at the hotel !",["positive",0.870863]],["Your website is beautifully presented with wonderful photos of the hotel and there are several positive reviews on websites !",["positive",0.86672467]],["Once we saw that the hotel has a “PET FRIENDLY “ hotel policy !",["positive",0.90437555]],["We were sold !",["unknown",0.7193679]],["On our arrival day July 2nd 2019 , we disclosed to the front desk that we were traveling with a service dog , She went over the rules and procedures , and told us about the $125 fee which we well aware of because of the research We did !",["unknown",0.45517245]],["Things were going fine, until on July 5th (my birthday) My sister and I, along with Jeorji (our dog ) , were waiting to talk to the concierge, when we were verbally insulted and interrogated by Fred Isaacs III .",["unknown",0.3114532]],["What happened was a minor .",["unknown",0.7171016]],["The leash came off of our Jeorji , she (Jeorji) was standing there patiently waiting for my sister to put the leash back on !",["positive",0.81907594]],["That’s was when the verbal assault began with Mr.",["unknown",0.7778603]],["Isaacs.",["unknown",0.7262605]],["Now, I understand that Mr.",["positive",0.8337704]],["Isaacs has a job to do , but the lack of respect and sensitivity with how we were spoken to was uncalled for !",["unknown",0.44030547]],["He basically accused us of sneaking the dog into the hotel without paying, He demanded our room numbers which I gave him, He proceeded to go in the back , I assume to check to see the if we paid, and never came back ( yes I saw him walk out of the office ) I have traveled across the country, all over the world from Africa to Asia , to the Middle East and Europe and and I have never been embarrassed and disrespected by a member of the hotel staff !",["positive",0.8014127]],["Perhaps Mr Isaac could use refresher training courses in : 1.",["unknown",0.6939877]],["Hospitality 101.",["unknown",0.6518587]],["2.",["positive",0.80257684]],["How to effectively speak to hotel guest .",["positive",0.83300114]],["3.",["positive",0.79944634]],["Sensitivity training when dealing with a person that has a service/ ADA/ ESD.",["negative",0.11857767]],["I’m looking forward to your prompt reply!",["positive",0.8850963]]],"reviewer_fake_points":-5}


{"reviewer_id":"FC1A282D40ED419DD63EE01E19A0419C","reviewer_name":"RyanE74","review_text":"The hotel was located within walking distance to our destination at the Masonic Temple. The hotel room was nice, large bathroom area. Overall a good experience, my only problem was that the shower wasn’t clean (hair on the walls) ","review_rating":4.0,"sentiment_class":"positive","sentiment_result":0.9109729,"sentiment_breakdown":[["The hotel was located within walking distance to our destination at the Masonic Temple.",["positive",0.8954381]],["The hotel room was nice, large bathroom area.",["positive",0.9265077]]],"reviewer_fake_points":-35}


{"reviewer_id":"63CDF0C587E36488486975F6F53E59CB","reviewer_name":"Ronald J","review_text":"The check-in staff went beyond their duties to upgrade us to an executive suite to celebrate my sister 70th Birthday. My sister is currently fighting cancer and they creative a very special moment for my sister. The room was very spacious and very modern decorated.","review_rating":5.0,"sentiment_class":"positive","sentiment_result":0.8854832333333333,"sentiment_breakdown":[["The check-in staff went beyond their duties to upgrade us to an executive suite to celebrate my sister 70th Birthday.",["unknown",0.7048022]],["My sister is currently fighting cancer and they creative a very special moment for my sister.",["positive",0.9867404]],["The room was very spacious and very modern decorated.",["positive",0.9649071]]],"reviewer_fake_points":-35}


{"reviewer_id":"77BDAD1728FD118B6EDBC1B608BA66D9","reviewer_name":"Enjoyinglifethroughadventure","review_text":"The guest room was very spacious, well lit, ample seating and work space. The bathroom was great with separate shower and tub and the hotel promotes eco-friendly options. Starbucks coffee in the room as well as great Detroit magazines for those unfamiliar with the area!!","review_rating":5.0,"sentiment_class":"positive","sentiment_result":0.9852456333333334,"sentiment_breakdown":[["The guest room was very spacious, well lit, ample seating and work space.",["positive",0.9914727]],["The bathroom was great with separate shower and tub and the hotel promotes eco-friendly options.",["positive",0.9767899]],["Starbucks coffee in the room as well as great Detroit magazines for those unfamiliar with the area!",["positive",0.9874743]]],"reviewer_fake_points":-20}

Review Count History
Loading...