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Overview
  • How are reviewers describing this item?
    great, patient, first, professional and best.
  • Our engine has discovered that over 90% high quality reviews are present.
  • This product had a total of 27 reviews as of our last analysis date on Jul 29 2017.
Reviews Summary

{"reviewer_id":"F4691526949706848ED5E4390E77DF23","reviewer_name":"Jill B","review_text":"Just got back from a 6 day stay May 24-30, and this was our second time at the Hyatt Ziva PVR. Staff here are amazing, from the welcome cocktail and cool towel at check in, until check out we had nothing but a great experience. We enjoyed an ocean view balcony room on the 15th floor, where housekeeping kept our room very clean and we always had fresh towels and a full stock of water bottles on hand. We enjoyed all the restaurants, with our family favourites being Blaze and PureZa (Asian). Luis Manuel and Navea Ruiz were wonderful at Blaze where we especially enjoyed the top sirloin and grilled pineapple. My daughter and I enjoyed the spa one day, where all the staff were fabulous. A special thank you to Gerry who helped us book our spa appointment, and Liliana Lara and Amalia Patricio who provided us a very relaxing blue agave massage service for us.The sounds of the ocean waves and birds chirping during my massage was wonderful. Entertainment staff Edgar, Fredy, Juan, Marilu, Ivan, Karina and Paty were top notch and were a highlight during our stay. We enjoyed the Urban, Aqua, Fire and Mexican shows for our nightly entertainment. During the day we were kept busy with the boogie boards and the waves were perfect to use those this time of year. A very special thank you to Juan Luis who took great care of us at the pool and beach for our entire stay. As always, his friendliness and service was spectacular. The beach here is also fantastic and one evening they released some turtles into the ocean which was also a highlight. Hyatt Ziva never disappoints and we will definitely be back!","review_rating":5.0,"sentiment_class":"positive","sentiment_result":0.9373508466666666,"sentiment_breakdown":[["Just got back from a 6 day stay May 24-30, and this was our second time at the Hyatt Ziva PVR.",["positive",0.9546761]],["Staff here are amazing, from the welcome cocktail and cool towel at check in, until check out we had nothing but a great experience.",["positive",0.9065284]],["We enjoyed an ocean view balcony room on the 15th floor, where housekeeping kept our room very clean and we always had fresh towels and a full stock of water bottles on hand.",["positive",0.9860384]],["We enjoyed all the restaurants, with our family favourites being Blaze and PureZa (Asian).",["positive",0.88974357]],["Luis Manuel and Navea Ruiz were wonderful at Blaze where we especially enjoyed the top sirloin and grilled pineapple.",["positive",0.9850979]],["My daughter and I enjoyed the spa one day, where all the staff were fabulous.",["positive",0.8979315]],["A special thank you to Gerry who helped us book our spa appointment, and Liliana Lara and Amalia Patricio who provided us a very relaxing blue agave massage service for us.",["positive",0.94660777]],["The sounds of the ocean waves and birds chirping during my massage was wonderful.",["positive",0.8961026]],["Entertainment staff Edgar, Fredy, Juan, Marilu, Ivan, Karina and Paty were top notch and were a highlight during our stay.",["positive",0.94029945]],["We enjoyed the Urban, Aqua, Fire and Mexican shows for our nightly entertainment.",["positive",0.84963536]],["During the day we were kept busy with the boogie boards and the waves were perfect to use those this time of year.",["positive",0.9858677]],["A very special thank you to Juan Luis who took great care of us at the pool and beach for our entire stay.",["positive",0.9870738]],["As always, his friendliness and service was spectacular.",["positive",0.9302732]],["The beach here is also fantastic and one evening they released some turtles into the ocean which was also a highlight.",["positive",0.9449311]],["Hyatt Ziva never disappoints and we will definitely be back!",["positive",0.95945585]]],"reviewer_fake_points":15}


{"reviewer_id":"E594667CB561383C4EBEA8F0C13FE4DC","reviewer_name":"brandonM007","review_text":"Overall it was an excellent experience. In particular, the entertainment team made the vacation special. A thank you to Freddy, Ivan, Edgar, Karina, Marilu, Patty, and Juan. I have been to other resorts and cruises; by far, this was the best entertainment staff. They are all talented at sports, so they can help the guests improve their volleyball or ping pong skills. In addition, they add energy to all the events. Marilu brought karaoke night to life by getting other guests to participate. Ivan and Juan energized the cocktail class. Ivan, Freddy, and Edgar were my ping pong bros. They have a great sense of humor. Edgar gave me a red poodle balloon as a prize for beating him once (he beat me 3 times because he is an excellent player). Ivan is the guy to play beach volley ball with and did an excellent job teaching guests better bumping techniques. \n\nOther:\nThe beach is only accessible to other patrons, meaning you won’t be barraged by tons of vendors. Although there are better beaches around, the pools offer ample room to swim. The food was decent, but Dreams or Now resorts in Cancun have better food. Despite not being the best, the restaurants have a congenial staff that makes for a pleasant experience. Two of the restaurants have beautiful beach views.","review_rating":5.0,"sentiment_class":"positive","sentiment_result":0.9324528117647058,"sentiment_breakdown":[["Overall it was an excellent experience.",["positive",0.91069686]],["In particular, the entertainment team made the vacation special.",["positive",0.87957364]],["A thank you to Freddy, Ivan, Edgar, Karina, Marilu, Patty, and Juan.",["positive",0.90282506]],["I have been to other resorts and cruises; by far, this was the best entertainment staff.",["positive",0.9795648]],["They are all talented at sports, so they can help the guests improve their volleyball or ping pong skills.",["positive",0.9231843]],["In addition, they add energy to all the events.",["positive",0.92988634]],["Marilu brought karaoke night to life by getting other guests to participate.",["positive",0.8942402]],["Ivan and Juan energized the cocktail class.",["positive",0.9569141]],["Ivan, Freddy, and Edgar were my ping pong bros.",["positive",0.93513584]],["They have a great sense of humor.",["positive",0.98248774]],["Edgar gave me a red poodle balloon as a prize for beating him once (he beat me 3 times because he is an excellent player).",["positive",0.9439103]],["Ivan is the guy to play beach volley ball with and did an excellent job teaching guests better bumping techniques.",["positive",0.98679256]],["Other: The beach is only accessible to other patrons, meaning you won’t be barraged by tons of vendors.",["unknown",0.7666966]],["Although there are better beaches around, the pools offer ample room to swim.",["positive",0.9713428]],["The food was decent, but Dreams or Now resorts in Cancun have better food.",["positive",0.99189126]],["Despite not being the best, the restaurants have a congenial staff that makes for a pleasant experience.",["positive",0.9700224]],["Two of the restaurants have beautiful beach views.",["positive",0.926533]]],"reviewer_fake_points":40}


{"reviewer_id":"59FC1A4F9F0FB0B2334675E80B55E94C","reviewer_name":"AngiesNCali","review_text":"This hotel was amazing! The staff was incredibly friendly, the food was so delicious, the hotel is clean and beautiful and the setting was perfection. From the moment we walked in, the staff went out of their way to treat us like royalty. The location of the hotel is so beautiful. The beach is private and has breathtaking views. The food was so yummy. Every night we had a dinner looking out over the sunset. I cannot wait to return again next year!","review_rating":5.0,"sentiment_class":"unknown","sentiment_result":0.7896440812500001,"sentiment_breakdown":[["This hotel was amazing!",["positive",0.9772867]],["The staff was incredibly friendly, the food was so delicious, the hotel is clean and beautiful and the setting was perfection.",["positive",0.9473483]],["From the moment we walked in, the staff went out of their way to treat us like royalty.",["unknown",0.6676537]],["The location of the hotel is so beautiful.",["positive",0.9266653]],["The beach is private and has breathtaking views.",["positive",0.9347155]],["The food was so yummy.",["positive",0.91722804]],["Every night we had a dinner looking out over the sunset.",["positive",0.87622553]],["I cannot wait to return again next year!",["negative",0.07002958]]],"reviewer_fake_points":10}


{"reviewer_id":"6725E34129FF9D3A4CE5CEC558557C37","reviewer_name":"Hannah S","review_text":"We loved our stay!! The food was great. We always had something fun to do! We would love to come back!\n\nWe loved the staff. Marilu was our friend and I am so sad to leave her! Edgar was super energetic and always had a great attitude. Ivan was a great soccer player! Juan was so fun to hang out with! We are so sad to leave their beautiful beach.","review_rating":5.0,"sentiment_class":"positive","sentiment_result":0.858727579,"sentiment_breakdown":[["We loved our stay!",["positive",0.9561234]],["The food was great.",["positive",0.9684124]],["We always had something fun to do!",["positive",0.8870146]],["We would love to come back!",["unknown",0.7616245]],["We loved the staff.",["positive",0.95039195]],["Marilu was our friend and I am so sad to leave her!",["unknown",0.70277566]],["Edgar was super energetic and always had a great attitude.",["positive",0.977839]],["Ivan was a great soccer player!",["positive",0.9466683]],["Juan was so fun to hang out with!",["positive",0.86912864]],["We are so sad to leave their beautiful beach.",["unknown",0.56729734]]],"reviewer_fake_points":55}

Review Count History
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