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Overview
  • How are reviewers describing this item?
    great, professional, many, made and beautiful.
  • Our engine has analyzed and discovered that 70.0% of the reviews are reliable.
  • This product had a total of 27 reviews as of our last analysis date on Aug 22 2017.
Reviews Summary

{"reviewer_id":"68E9ACF4B428B207AA671C9A3A1B240B","reviewer_name":"winowayne","review_text":"We have recently returned from an 11 night stay at Sandos in Lanzarote and to say we were disappointed with many aspects is an under statement. \nWe booked this accommodation mainly based on people's outstanding reviews however due to the massive let downs I think we will return to some of the amazing hotels we have stayed in the past. \n\nIt all started on the 1st day when due to our early arrival the room was not ready however this was totally understandable and the reception staff were very accommodating and friendly. We eventually got our keys to Block G at 14.30 so off we went through the pool area that had every other tile cracked and the grouting was literally falling apart. We approached the block and this looked more like a run down residential block of flats at the entrance and in need of a good facelift. We entered the room and our 1st impression was \"yes this will be fine for 11 nights\" we had a decent view of pool/sea however upon entering the bathroom my partner and I could smell the urine on the floor and upon investigation the whole front of the basin had pee stains running all down the front. We reported to reception who advised politely that this would be resolved. I subsequently went to speak with them as we went for dinner as still nothing had been actioned. Then 2 days passed and the smell and stain were still apparent therefore we decided to speak to the General Manager who politely advised me that the cleaner had been moved to a different block as it wasn't the first issue! Personally moving her is hardly a resolution for other guests? She then advised that everything was sorted and she apologised once more. I then had to stop the apologies to advise it still had not been done as she thought it had so as you can imagine the lady was quiet embarrassed at this stage and promised to get it done immediately with the assistance of the cleaning and maintenance personnel. I advised that as we have waited 3 days so we took the liberty of going to the supermarket and buying bleach and cloths to do this ourselves, she advised for us not to do this however as you can imagine we gave enough opportunities for this to be resolved. Eventually this was finally sorted by ourselves \nPool areas area and surrounding areas are extremely run down with very poor cleaning and maintenance, these are accidents waiting to happen. The amount of broken tiles and holes in the walk ways are unreal. The beds are swilled under at night rather than stacking them and cleaning away the rubbish and cigarette buts, this ultimately just rotates lots of the rubbish and it doesn't get cleaned away. The sun beds are in a a dire state and need a good scrub down. Pool tiles around the edge of the adult pool are raised in areas therefore obvious trip hazards. We also saw broken and missing tiles in the shower by the pool. \nBar area was very limited on drinks and looked more like a make shift bar to be fair however the staff were the best asset as very polite and genuinely nice. Seating was so upright and uncomfortable therefore we had to relax each evening in the lobby with the adorable cats that also chilled their as this seating was much more relaxing. \nRestaurant, the food was a of a good standard and the shining light of the whole hotel however everything is DIY unless you upgrade to the Royal Elite status where you had access to better facilities and waiter service at your table. \nRoyal Elite, well this is a massive upsell to a higher grade stay that divides the hotel and its clients and something that I personally frowned upon. Why should you pay an extra £28 a day to receive waiter service, a well stocked bar and a roof top terrace pool area? This is standard at our normal hotel in Tenerife and a norm when you spend good money to relax.\n\nOverall I feel that the issues are down to either staffing restraints or simply poor staff management and expectations. This is very much a DIY holiday as you literally do everything from get your own drinks to cleaning the loo. \n\nI would never return to a Sandos hotel as my first impressions have been totally dashed and if this is the level across the world I will be staying well away. \n\nSorry if this seems harsh however it's been on my mind since I arrived and until I returned home. \n\n","review_rating":2.0,"sentiment_class":"unknown","sentiment_result":0.7836142083333333,"sentiment_breakdown":[["We have recently returned from an 11 night stay at Sandos in Lanzarote and to say we were disappointed with many aspects is an under statement.",["negative",0.15437804]],["We booked this accommodation mainly based on people's outstanding reviews however due to the massive let downs I think we will return to some of the amazing hotels we have stayed in the past.",["positive",0.9519668]],["It all started on the 1st day when due to our early arrival the room was not ready however this was totally understandable and the reception staff were very accommodating and friendly.",["positive",0.9033919]],["We eventually got our keys to Block G at 14.",["unknown",0.7671753]],["30 so off we went through the pool area that had every other tile cracked and the grouting was literally falling apart.",["unknown",0.74059886]],["We approached the block and this looked more like a run down residential block of flats at the entrance and in need of a good facelift.",["positive",0.91112447]],["We entered the room and our 1st impression was \"yes this will be fine for 11 nights\" we had a decent view of pool/sea however upon entering the bathroom my partner and I could smell the urine on the floor and upon investigation the whole front of the basin had pee stains running all down the front.",["positive",0.9290835]],["We reported to reception who advised politely that this would be resolved.",["positive",0.791357]],["I subsequently went to speak with them as we went for dinner as still nothing had been actioned.",["positive",0.8651204]],["Then 2 days passed and the smell and stain were still apparent therefore we decided to speak to the General Manager who politely advised me that the cleaner had been moved to a different block as it wasn't the first issue!",["positive",0.8211268]],["Personally moving her is hardly a resolution for other guests?",["positive",0.8708184]],["She then advised that everything was sorted and she apologised once more.",["positive",0.97758156]],["I then had to stop the apologies to advise it still had not been done as she thought it had so as you can imagine the lady was quiet embarrassed at this stage and promised to get it done immediately with the assistance of the cleaning and maintenance personnel.",["unknown",0.54381096]],["I advised that as we have waited 3 days so we took the liberty of going to the supermarket and buying bleach and cloths to do this ourselves, she advised for us not to do this however as you can imagine we gave enough opportunities for this to be resolved.",["positive",0.9072059]],["Eventually this was finally sorted by ourselves Pool areas area and surrounding areas are extremely run down with very poor cleaning and maintenance, these are accidents waiting to happen.",["unknown",0.5268072]],["The amount of broken tiles and holes in the walk ways are unreal.",["unknown",0.4053116]],["The beds are swilled under at night rather than stacking them and cleaning away the rubbish and cigarette buts, this ultimately just rotates lots of the rubbish and it doesn't get cleaned away.",["unknown",0.6679575]],["The sun beds are in a a dire state and need a good scrub down.",["positive",0.8291487]],["Pool tiles around the edge of the adult pool are raised in areas therefore obvious trip hazards.",["unknown",0.7403105]],["We also saw broken and missing tiles in the shower by the pool.",["unknown",0.6141788]],["Bar area was very limited on drinks and looked more like a make shift bar to be fair however the staff were the best asset as very polite and genuinely nice.",["positive",0.9744401]],["Seating was so upright and uncomfortable therefore we had to relax each evening in the lobby with the adorable cats that also chilled their as this seating was much more relaxing.",["positive",0.95390964]],["Restaurant, the food was a of a good standard and the shining light of the whole hotel however everything is DIY unless you upgrade to the Royal Elite status where you had access to better facilities and waiter service at your table.",["unknown",0.66348344]],["Royal Elite, well this is a massive upsell to a higher grade stay that divides the hotel and its clients and something that I personally frowned upon.",["positive",0.9238265]],["Why should you pay an extra £28 a day to receive waiter service, a well stocked bar and a roof top terrace pool area?",["positive",0.9827786]],["This is standard at our normal hotel in Tenerife and a norm when you spend good money to relax.",["positive",0.8708302]],["Overall I feel that the issues are down to either staffing restraints or simply poor staff management and expectations.",["unknown",0.69100064]],["This is very much a DIY holiday as you literally do everything from get your own drinks to cleaning the loo.",["positive",0.79903054]],["I would never return to a Sandos hotel as my first impressions have been totally dashed and if this is the level across the world I will be staying well away.",["positive",0.8710942]],["Sorry if this seems harsh however it's been on my mind since I arrived and until I returned home.",["positive",0.8595782]]],"reviewer_fake_points":-75}


{"reviewer_id":"03E786ADA2538A0D10F4A948E2BF1940","reviewer_name":"Nicola L","review_text":"Stunning location\nFabulous hotel\nClean and tidy\nStaff helpful and accommodating \nSunbeds plentiful but not enough parasols\nAI food choice good but fish over cooked\nSmoking acceptable but no ashtrays apart from on balcony table and bar veranda table\nDisposal receptacles scattered outdoors where cigarettes could be extinguished \nGood variety of entertainment day and night","review_rating":5.0,"sentiment_class":"unknown","sentiment_result":0.7709321,"sentiment_breakdown":[["Stunning location Fabulous hotel Clean and tidy Staff helpful and accommodating Sunbeds plentiful but not enough parasols AI food choice good but fish over cooked Smoking acceptable but no ashtrays apart from on balcony table and bar veranda table Disposal receptacles scattered outdoors where cigarettes could be extinguished Good variety of entertainment day and night",["unknown",0.7709321]]],"reviewer_fake_points":15}


{"reviewer_id":"8A2F55DDFE1E47CB2DDA7B359B40C0D7","reviewer_name":"Martine P","review_text":"Would book the hotel again if I had Royal Elite. Massive hotel, you are provided with a map! Great modern room with sea view. Busy (school holidays) but at no point did hotel ever feel over crowded. So many different areas to sunbath / chill\nout, pools to use and entertainment. On day of check out we were able to use facilities even though we didn’t leave until 6pm and was given a room for 1/2 hr to shower and change. Wasn’t impressed by fusion restaurant I’d heard so much about. One night it is Oriental and one night Mexican, so check the night you are booking. We didn’t realise this thought it was a mix of both each night. As a family we hired mountain bikes through hotel which were great, to be fair we only cycled to the light house at the other end of playa Blanca 10km each way, so didn’t make the most of them but they were only 16 euros each for the day. WiFi was great in hotel, always needed when you have a 14 year old with you! A must is a Papagayo beach, which doesn’t have a proper path to get to so not practical for anyone with push chairs / walking difficulties however for those that are able to visit it is stunning, white beach and clear blue sea. ","review_rating":4.0,"sentiment_class":"positive","sentiment_result":0.8027106658333333,"sentiment_breakdown":[["Would book the hotel again if I had Royal Elite.",["unknown",0.7538125]],["Massive hotel, you are provided with a map!",["unknown",0.6559673]],["Great modern room with sea view.",["positive",0.9823858]],["Busy (school holidays) but at no point did hotel ever feel over crowded.",["positive",0.94803894]],["So many different areas to sunbath / chill out, pools to use and entertainment.",["positive",0.9795781]],["On day of check out we were able to use facilities even though we didn’t leave until 6pm and was given a room for 1/2 hr to shower and change.",["positive",0.87694293]],["Wasn’t impressed by fusion restaurant I’d heard so much about.",["unknown",0.41865012]],["One night it is Oriental and one night Mexican, so check the night you are booking.",["unknown",0.7460535]],["We didn’t realise this thought it was a mix of both each night.",["positive",0.8817379]],["As a family we hired mountain bikes through hotel which were great, to be fair we only cycled to the light house at the other end of playa Blanca 10km each way, so didn’t make the most of them but they were only 16 euros each for the day.",["unknown",0.50923395]],["WiFi was great in hotel, always needed when you have a 14 year old with you!",["positive",0.96932125]],["A must is a Papagayo beach, which doesn’t have a proper path to get to so not practical for anyone with push chairs / walking difficulties however for those that are able to visit it is stunning, white beach and clear blue sea.",["positive",0.9108057]]],"reviewer_fake_points":-100}


{"reviewer_id":"8DA5632C80C397B17A15C7062C8F09E3","reviewer_name":"Mark Bolton","review_text":"Lovely hotel, food excellent, plenty of activities for all age groups, very clean and staff go the extra mile to ensure a fabulous holiday. Just got back from a two week stay, this is the second time we have stayed here and would recommend it.","review_rating":5.0,"sentiment_class":"positive","sentiment_result":0.9765695299999999,"sentiment_breakdown":[["Lovely hotel, food excellent, plenty of activities for all age groups, very clean and staff go the extra mile to ensure a fabulous holiday.",["positive",0.97982246]],["Just got back from a two week stay, this is the second time we have stayed here and would recommend it.",["positive",0.9733166]]],"reviewer_fake_points":65}

Review Count History
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