This review of SoCal Synthetic Turf is a mixed bag of stars. It ranges from 1 star to 5 stars. CJ (owner) from Socal come over... Read More
This review of SoCal Synthetic Turf is a mixed bag of stars. It ranges from 1 star to 5 stars. CJ (owner) from Socal come over and gave me a written quote on 7/28/15 (5 STARS for professionalism and know how). 10% deposit was given. Time and dates may not be exact, but are close enough. He quoted a price for laying a 7x45 foot section of turf. SoCal had installed the original lawn a few years back with the previous owners and we wanted him to extend the turf a few more feet into the backyard. He said he could start in the first week of September. On 9/6 I had not heard from CJ (1 STAR)I called him and asked if he was still on schedule for the first week in September. He said he got backed up on a job(s) and he could start in two weeks. 2 weeks later I received a call from Josh from SoCal who said the work would start on Thursday 9/24. He said if I would not mind explaining to the crew what was needed to be done as he was on another job (l1 STAR since he should have done that). Three workers showed up and commenced work. All three were polite and respectful (5 STARS). It took 1 day to prep and 1 day to lay the turf. I looked at the work next day. The seam between the two turfs was horrible(0 STARS). No one came to inspect the progress on either day (0 STARS). I called CJ and told him that the work was uneven, the seam was bad had a severe dip on one end where the two turfs did not meet and the crew left the brick edging piled up that they were supposed to remove. They also left a softball size hole right were we walk out to the backyard to the street where we almost stepped into it. Easy fix for me, but should not have been required. He said he would come over. Two days later he came and inspected the work and apologized and said he would get a crew over as soon as he could (5 STARS for his honest evaluation and agreement that the job had to be redone). A few days later two workers came. I again had to show them what was wrong with the initial installation(0 STARS-not my job). They lifted the turf and laid a new layer of Decomposed Granite. It took them 1/2 day to fix the problem. Again no supervisor to ok the progress. The fix was done correctly and the lawn looks great(5 STARS). Josh came over today to collect the balanced owed. He apologized for the need to correct the initial install. End result great, but more hands on by management so customer need not be involved with installation. Read Less