reviewerid734815AE0A9079543D25A03EBDC16B56reviewernameKZUSreviewtextMy family and I spent three weeks at Lotte Hotel World enjoying a range of activities The hotel is extremely well located and pretty much what youd expect at this range What stands out for us is the wonderful staff Matthew Kim at Concierge in particular was an absolute pleasure He really went the extra mile to ensure that my family and I were well looked after in a city that were not very familiar with So many thanks for thatreviewrating40sentimentclasspositivesentimentresult09344084333333335sentimentbreakdownMy family and I spent three weeks at Lotte Hotel World enjoying a range of activitiespositive09587478The hotel is extremely well located and pretty much what youd expect at this rangepositive09330513What stands out for us is the wonderful staffpositive09488426Matthew Kim at Concierge in particular was an absolute pleasurepositive09192767He really went the extra mile to ensure that my family and I were well looked after in a city that were not very familiar withpositive09173096So many thanks for thatpositive09292226reviewerfakepoints20

reviewerid6A3263302DC4A0D314F6BBB9D02AB9E1reviewernameScottreviewtextIve been traveling to and around Seoul for over 20 years This weekend was my twin daugters 10th birthday They wanted to do some activities in Seoul and Lotte Hotel World was a convenient location for usnnDuring checkin while chatting with the Front Desk clerk I mentioned we were in Seoul for my kids birthday A few minutes later he told be he upgraded our room to one with a view of Lotte World Theme ParknnMy kids were estatic We had a great view looking down into the park and the room was decorated with many Lotte World characters wallpaper blankets sheets etc The bathroom also had sinks at both adult andchild level Definitely the designers had kids in mind when designing the roomnnThe room was very clean and everything was in good shape I must also add the beds and pillows were VERY comfortable nnFor the location service room quality you cant do much better than the Lotte Hotel Worldreviewrating50sentimentclasspositivesentimentresult08896166836363638sentimentbreakdownIve been traveling to and around Seoul for over 20 yearspositive09445044This weekend was my twin daugters 10th birthdaypositive085291183They wanted to do some activities in Seoul and Lotte Hotel World was a convenient location for uspositive09100822During checkin while chatting with the Front Desk clerk I mentioned we were in Seoul for my kids birthdaypositive08568068A few minutes later he told be he upgraded our room to one with a view of Lotte World Theme Parkunknown06402409My kids were estaticpositive093929356We had a great view looking down into the park and the room was decorated with many Lotte World characters wallpaper blankets sheets etcpositive090020317 The bathroom also had sinks at both adult andchild levelpositive09114361Definitely the designers had kids in mind when designing the roompositive08666726The room was very clean and everything was in good shapepositive09740471I must also add the beds and pillows were VERY comfortablepositive098958486reviewerfakepoints40

revieweridC467C4F3138606111196FBF908B45712reviewernameQwerty2345reviewtextPros nn1 Amazing location just near tube line 2 which connects you to every airport main hub stations and the whole of Seoul There is also Lotte World Mall Lotte World and a great Lake for running or taking a leisurely stroll around after work As such shopping and food options nearby the hotel are fantastic There is literally everything you could possible imagine to cater for all needs There is also a theme park ice rink cinema Kpop bar and aquarium within a two to five min walk underground in aircon n2 The gym is good has all the kit you need for a proper workout and is well maintained n3 Spa and sauna are also greatn4 Room cleaning staff do a great job and keep the rooms cleann5 The reception staff and concierge all speak English and are very helpful I would recommend using the concierge for booking you a taxi as it can be a challenge using KakaoTaxi if you can’t type in Korean on your phone n6 WiFi is ace there is no password needed and the speed is quick enough to watch Netflix live without any buffering n7 Weekly fruit bowl is a nice touchn8 Shampoo conditioner and body lotion are also really good qualityn10 Hairdryer and shaving kit also fit for purpose so if you forget to pack these items don’t worry n9 Breakfast is pricey but the quality is great as is the selection of food nnConsnn1 You can only visit the gym pool and spa once a day The pool area is a little dated and the gym can be busy in the mornings before work starts n2 Whist you can get your haircut in the hotel it’s a little pricey However it’s more of an experience scissor cut only and hot towels etc For a cheaper and clipper cut option try Juno hair in Lotte Mall n3 The indoor golf option is a nice touch but it’s a driving range not an actual mini pitch and put golf course n4 The standard rooms are dated and need an uplift The suites are much more modern but also more expensiven5 Air con in the room is very poor it simply doesn’t get cold This is compounded by rooms with a non Lotte Tower view as they get the sun all day n6 No plug socket by the bed was annoying I had to buy an extension lead to charge my phone and plug it in by the TV Also not all of these sockets by the TV worked n7 They could do with more room storage to put clothes away They are about one chest of draws short to put clothes in n8 Not having any bright light in room can be annoying at night it’s ok to function but it can be a bit dark if trying to work n9 The window tint film was pealing off and was stained They were also never cleaned externally n10 The club lounge whilst nicely appointed is expensive and very warm inside on a sunny day nnreviewrating40sentimentclasspositivesentimentresult08236001035849055sentimentbreakdownPros 1positive084629834Amazing location just near tube line 2 which connects you to every airport main hub stations and the whole of Seoulpositive08432233There is also Lotte World Mall Lotte World and a great Lake for running or taking a leisurely stroll around after workpositive09899366As such shopping and food options nearby the hotel are fantasticpositive09773851There is literally everything you could possible imagine to cater for all needsunknown070255995There is also a theme park ice rink cinema Kpop bar and aquarium within a two to five min walk underground in airconpositive093190512positive080257684The gym is good has all the kit you need for a proper workout and is well maintainedpositive0991586573positive079944634Spa and sauna are also greatpositive097143864positive079788846Room cleaning staff do a great job and keep the rooms cleanpositive0990866545positive079965156The reception staff and concierge all speak English and are very helpfulpositive091822743I would recommend using the concierge for booking you a taxi as it can be a challenge using KakaoTaxi if you can’t type in Korean on your phonepositive0873811076positive07998714WiFi is ace there is no password needed and the speed is quick enough to watch Netflix live without any bufferingunknown0731400137unknown078761756Weekly fruit bowl is a nice touchpositive0978272568positive079495585Shampoo conditioner and body lotion are also really good qualitypositive09972334510unknown077347237Hairdryer and shaving kit also fit for purpose so if you forget to pack these items don’t worrypositive097171819positive07948232Breakfast is pricey but the quality is great as is the selection of foodpositive09917537Cons 1positive0828092You can only visit the gym pool and spa once a daypositive09687195The pool area is a little dated and the gym can be busy in the mornings before work startspositive095205032positive080257684Whist you can get your haircut in the hotel it’s a little priceypositive095597565However it’s more of an experience scissor cut only and hot towels etcpositive091087145For a cheaper and clipper cut option try Juno hair in Lotte Mallpositive0904912953positive079944634The indoor golf option is a nice touch but it’s a driving range not an actual mini pitch and put golf coursepositive080916074positive079788846The standard rooms are dated and need an upliftpositive089109814The suites are much more modern but also more expensivepositive0966662355positive079965156Air con in the room is very poor it simply doesn’t get coldpositive0955152This is compounded by rooms with a non Lotte Tower view as they get the sun all dayunknown0491122286positive07998714No plug socket by the bed was annoying I had to buy an extension lead to charge my phone and plug it in by the TVpositive08174125Also not all of these sockets by the TV workedunknown0427296167unknown078761756They could do with more room storage to put clothes awayunknown07061304They are about one chest of draws short to put clothes inunknown0739167158positive079495585Not having any bright light in room can be annoying at night it’s ok to function but it can be a bit dark if trying to workunknown0527575859positive07948232The window tint film was pealing off and was stainednegative006984491They were also never cleaned externallyunknown07418877510unknown077347237The club lounge whilst nicely appointed is expensive and very warm inside on a sunny daypositive097944975reviewerfakepoints35

reviewerid73650CF633E8C0A20B36A06751090DE9reviewernameanubha kreviewtextTheir hospitality is great My husband was visiting for business and staying in this hotel It was his birthday and i requested them to get a cake delivered at 12 to his roomThey made sure that they deliver the cake i had requested to be taken to my husbands room at 12 with a hand written message The staff was very courteous and responsivereplied to all my emails quickly and got the job done well reviewrating50sentimentclasspositivesentimentresult08694208299999999sentimentbreakdownTheir hospitality is greatpositive09650648My husband was visiting for business and staying in this hotelpositive097764367It was his birthday and i requested them to get a cake delivered at 12 to his roompositive082704604They made sure that they deliver the cake i had requested to be taken to my husbands room at 12 with a hand written messageunknown05971413The staff was very courteous and responsivereplied to all my emails quickly and got the job done well positive098020834reviewerfakepoints20