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Overview
  • How are reviewers describing this item?
    cut, great, here, wanted and first.
  • Our engine has discovered that over 90% high quality reviews are present.
  • This product had a total of 227 reviews as of our last analysis date on Aug 13 2017.
Reviews Summary

{"reviewer_id":"734815AE0A9079543D25A03EBDC16B56","reviewer_name":"KZUS","review_text":"My family and I spent three weeks at Lotte Hotel World enjoying a range of activities. The hotel is extremely well located and pretty much what you'd expect at this range. What stands out for us is the wonderful staff. Matthew Kim at Concierge in particular was an absolute pleasure. He really went the extra mile to ensure that my family and I were well looked after in a city that we're not very familiar with. So, many thanks for that.","review_rating":4.0,"sentiment_class":"positive","sentiment_result":0.9344084333333335,"sentiment_breakdown":[["My family and I spent three weeks at Lotte Hotel World enjoying a range of activities.",["positive",0.9587478]],["The hotel is extremely well located and pretty much what you'd expect at this range.",["positive",0.9330513]],["What stands out for us is the wonderful staff.",["positive",0.9488426]],["Matthew Kim at Concierge in particular was an absolute pleasure.",["positive",0.9192767]],["He really went the extra mile to ensure that my family and I were well looked after in a city that we're not very familiar with.",["positive",0.9173096]],["So, many thanks for that.",["positive",0.9292226]]],"reviewer_fake_points":-20}


{"reviewer_id":"6A3263302DC4A0D314F6BBB9D02AB9E1","reviewer_name":"Scott","review_text":"I've been traveling to and around Seoul for over 20 years. This weekend was my twin daugter's 10th birthday. They wanted to do some activities in Seoul and Lotte Hotel World was a convenient location for us.\n\nDuring check-in, while chatting with the Front Desk clerk, I mentioned we were in Seoul for my kid's birthday. A few minutes later he told be he upgraded our room to one with a view of Lotte World Theme Park.\n\nMy kids were estatic. We had a great view looking down into the park and the room was decorated with many Lotte World characters (wallpaper, blankets, sheets, etc...) The bathroom also had sinks at both adult andchild level. Definitely, the designers had kids in mind when designing the room.\n\nThe room was very clean and everything was in good shape. I must also add the beds and pillows were VERY comfortable. \n\nFor the location, service, room quality, you can't do much better than the Lotte Hotel World","review_rating":5.0,"sentiment_class":"positive","sentiment_result":0.8896166836363638,"sentiment_breakdown":[["I've been traveling to and around Seoul for over 20 years.",["positive",0.9445044]],["This weekend was my twin daugter's 10th birthday.",["positive",0.85291183]],["They wanted to do some activities in Seoul and Lotte Hotel World was a convenient location for us.",["positive",0.9100822]],["During check-in, while chatting with the Front Desk clerk, I mentioned we were in Seoul for my kid's birthday.",["positive",0.8568068]],["A few minutes later he told be he upgraded our room to one with a view of Lotte World Theme Park.",["unknown",0.6402409]],["My kids were estatic.",["positive",0.93929356]],["We had a great view looking down into the park and the room was decorated with many Lotte World characters (wallpaper, blankets, sheets, etc.",["positive",0.90020317]],[") The bathroom also had sinks at both adult andchild level.",["positive",0.9114361]],["Definitely, the designers had kids in mind when designing the room.",["positive",0.8666726]],["The room was very clean and everything was in good shape.",["positive",0.9740471]],["I must also add the beds and pillows were VERY comfortable.",["positive",0.98958486]]],"reviewer_fake_points":40}


{"reviewer_id":"C467C4F3138606111196FBF908B45712","reviewer_name":"Qwerty2345","review_text":"Pros: \n\n1. Amazing location just near tube line 2 which connects you to every airport, main hub stations and the whole of Seoul. There is also Lotte World Mall, Lotte World and a great Lake for running or taking a leisurely stroll around after work. As such shopping and food options nearby the hotel are fantastic. There is literally everything you could possible imagine to cater for all needs. There is also a theme park, ice rink, cinema, K-pop bar and aquarium within a two to five min walk underground in aircon. \n2. The gym is good, has all the kit you need for a proper workout and is well maintained. \n3. Spa and sauna are also great.\n4. Room cleaning staff do a great job and keep the rooms clean.\n5. The reception staff and concierge all speak English and are very helpful. I would recommend using the concierge for booking you a taxi as it can be a challenge using KakaoTaxi if you can’t type in Korean on your phone. \n6. WiFi is ace, there is no password needed and the speed is quick enough to watch Netflix live without any buffering. \n7. Weekly fruit bowl is a nice touch.\n8. Shampoo, conditioner and body lotion are also really good quality.\n10. Hairdryer and shaving kit also fit for purpose so if you forget to pack these items don’t worry. \n9. Breakfast is pricey but the quality is great as is the selection of food. \n\nCons:\n\n1. You can only visit the gym, pool and spa once a day. The pool area is a little dated and the gym can be busy in the mornings before work starts. \n2. Whist you can get your haircut in the hotel it’s a little pricey. However it’s more of an experience; scissor cut only and hot towels etc. For a cheaper and clipper cut option try Juno hair in Lotte Mall. \n3. The indoor golf option is a nice touch but it’s a driving range not an actual mini pitch and put golf course. \n4. The standard rooms are dated and need an uplift. The suites are much more modern but also more expensive.\n5. Air con in the room is very poor, it simply doesn’t get cold. This is compounded by rooms with a non Lotte Tower view as they get the sun all day. \n6. No plug socket by the bed was annoying I had to buy an extension lead to charge my phone and plug it in by the TV. Also not all of these sockets by the TV worked. \n7. They could do with more room storage to put clothes away. They are about one chest of draws short to put clothes in. \n8. Not having any bright light in room can be annoying, at night it’s ok to function but it can be a bit dark if trying to work. \n9. The window tint film was pealing off and was stained. They were also never cleaned externally. \n10. The club lounge, whilst nicely appointed is expensive and very warm inside on a sunny day. \n\n","review_rating":4.0,"sentiment_class":"positive","sentiment_result":0.8236001035849055,"sentiment_breakdown":[["Pros: 1.",["positive",0.84629834]],["Amazing location just near tube line 2 which connects you to every airport, main hub stations and the whole of Seoul.",["positive",0.8432233]],["There is also Lotte World Mall, Lotte World and a great Lake for running or taking a leisurely stroll around after work.",["positive",0.9899366]],["As such shopping and food options nearby the hotel are fantastic.",["positive",0.9773851]],["There is literally everything you could possible imagine to cater for all needs.",["unknown",0.70255995]],["There is also a theme park, ice rink, cinema, K-pop bar and aquarium within a two to five min walk underground in aircon.",["positive",0.9319051]],["2.",["positive",0.80257684]],["The gym is good, has all the kit you need for a proper workout and is well maintained.",["positive",0.99158657]],["3.",["positive",0.79944634]],["Spa and sauna are also great.",["positive",0.9714386]],["4.",["positive",0.79788846]],["Room cleaning staff do a great job and keep the rooms clean.",["positive",0.99086654]],["5.",["positive",0.79965156]],["The reception staff and concierge all speak English and are very helpful.",["positive",0.91822743]],["I would recommend using the concierge for booking you a taxi as it can be a challenge using KakaoTaxi if you can’t type in Korean on your phone.",["positive",0.87381107]],["6.",["positive",0.7998714]],["WiFi is ace, there is no password needed and the speed is quick enough to watch Netflix live without any buffering.",["unknown",0.73140013]],["7.",["unknown",0.78761756]],["Weekly fruit bowl is a nice touch.",["positive",0.97827256]],["8.",["positive",0.79495585]],["Shampoo, conditioner and body lotion are also really good quality.",["positive",0.99723345]],["10.",["unknown",0.77347237]],["Hairdryer and shaving kit also fit for purpose so if you forget to pack these items don’t worry.",["positive",0.9717181]],["9.",["positive",0.7948232]],["Breakfast is pricey but the quality is great as is the selection of food.",["positive",0.9917537]],["Cons: 1.",["positive",0.828092]],["You can only visit the gym, pool and spa once a day.",["positive",0.9687195]],["The pool area is a little dated and the gym can be busy in the mornings before work starts.",["positive",0.9520503]],["2.",["positive",0.80257684]],["Whist you can get your haircut in the hotel it’s a little pricey.",["positive",0.95597565]],["However it’s more of an experience; scissor cut only and hot towels etc.",["positive",0.91087145]],["For a cheaper and clipper cut option try Juno hair in Lotte Mall.",["positive",0.90491295]],["3.",["positive",0.79944634]],["The indoor golf option is a nice touch but it’s a driving range not an actual mini pitch and put golf course.",["positive",0.8091607]],["4.",["positive",0.79788846]],["The standard rooms are dated and need an uplift.",["positive",0.89109814]],["The suites are much more modern but also more expensive.",["positive",0.96666235]],["5.",["positive",0.79965156]],["Air con in the room is very poor, it simply doesn’t get cold.",["positive",0.955152]],["This is compounded by rooms with a non Lotte Tower view as they get the sun all day.",["unknown",0.49112228]],["6.",["positive",0.7998714]],["No plug socket by the bed was annoying I had to buy an extension lead to charge my phone and plug it in by the TV.",["positive",0.8174125]],["Also not all of these sockets by the TV worked.",["unknown",0.42729616]],["7.",["unknown",0.78761756]],["They could do with more room storage to put clothes away.",["unknown",0.7061304]],["They are about one chest of draws short to put clothes in.",["unknown",0.73916715]],["8.",["positive",0.79495585]],["Not having any bright light in room can be annoying, at night it’s ok to function but it can be a bit dark if trying to work.",["unknown",0.52757585]],["9.",["positive",0.7948232]],["The window tint film was pealing off and was stained.",["negative",0.06984491]],["They were also never cleaned externally.",["unknown",0.74188775]],["10.",["unknown",0.77347237]],["The club lounge, whilst nicely appointed is expensive and very warm inside on a sunny day.",["positive",0.97944975]]],"reviewer_fake_points":35}


{"reviewer_id":"73650CF633E8C0A20B36A06751090DE9","reviewer_name":"anubha k","review_text":"Their hospitality is great. My husband was visiting for business and staying in this hotel. It was his birthday, and i requested them to get a cake delivered at 12 to his room.They made sure that they deliver the cake i had requested to be taken to my husband's room at 12, with a hand written message. The staff was very courteous and responsive,replied to all my emails quickly and got the job done well !","review_rating":5.0,"sentiment_class":"positive","sentiment_result":0.8694208299999999,"sentiment_breakdown":[["Their hospitality is great.",["positive",0.9650648]],["My husband was visiting for business and staying in this hotel.",["positive",0.97764367]],["It was his birthday, and i requested them to get a cake delivered at 12 to his room.",["positive",0.82704604]],["They made sure that they deliver the cake i had requested to be taken to my husband's room at 12, with a hand written message.",["unknown",0.5971413]],["The staff was very courteous and responsive,replied to all my emails quickly and got the job done well !",["positive",0.98020834]]],"reviewer_fake_points":20}

Review Count History
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