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Overview
  • How are reviewers describing this item?
    firm, personalized, many and legal.
  • Our engine has analyzed and discovered that 70.0% of the reviews are reliable.
  • This product had a total of 4 reviews as of our last analysis date on Aug 18 2017.
Reviews Summary

{"reviewer_id":"8D20E838579C988A4E8D7F2FD3BED083","reviewer_name":"Vfl","review_text":"After reading too many reviews we took the plunge.\nLocation 10 stars \nAcross the pad from the beach great for kids and families\n\nStaff 10 stars\nFriendly helpful\nCheckin queue ran smoothly and quickly\n\nFood\nLove the tiki bar\n\nRooms\nCould use an upgrade but you don’t spend much time in your room\nClean \nWorth paying for the oceanfront 10 stars\n\nCoconut club\nWas sceptical but 10/10 simple breakfast but enough choice\nLoved the pre dinner snacks again pleasAntly surprised\n\nPool\nGood size \n\nWould def recommend\nSecond stay last one being 13 years ago but def will return\n\n😊","review_rating":5.0,"sentiment_class":"positive","sentiment_result":0.82193244,"sentiment_breakdown":[["After reading too many reviews we took the plunge.",["positive",0.82193244]]],"reviewer_fake_points":15}


{"reviewer_id":"072C99648F5FD3138E75486066B9F371","reviewer_name":"Rae G","review_text":"The room itself is nice, a little tight for 5 to be comfortable, but I would book here again. Proximity to the beach is across the street which is nice. There's an ABC Store 2 minutes walking distance in every direction for convenience. I will say, I'm not the biggest fan of the fact that maintenance isn't until around 4pm, however the housekeeping staff is quick \u0026 efficient. The best part of my stay has to be the great staff working in the Coconut Club! Pilar and Mia who work breakfast are an absolute pleasure and always greeted us with a smile, and the man in the afternoon making the mocktails is incredibly kind and has his customer service skills on point!","review_rating":5.0,"sentiment_class":"positive","sentiment_result":0.9090451116666666,"sentiment_breakdown":[["The room itself is nice, a little tight for 5 to be comfortable, but I would book here again.",["positive",0.88963974]],["Proximity to the beach is across the street which is nice.",["positive",0.96100664]],["There's an ABC Store 2 minutes walking distance in every direction for convenience.",["unknown",0.70258015]],["I will say, I'm not the biggest fan of the fact that maintenance isn't until around 4pm, however the housekeeping staff is quick \u0026 efficient.",["positive",0.95346814]],["The best part of my stay has to be the great staff working in the Coconut Club!",["positive",0.9868522]],["Pilar and Mia who work breakfast are an absolute pleasure and always greeted us with a smile, and the man in the afternoon making the mocktails is incredibly kind and has his customer service skills on point!",["positive",0.9607238]]],"reviewer_fake_points":65}


{"reviewer_id":"557385C6D9E73C8F060304EC4B2A1DAD","reviewer_name":"kimjas67","review_text":"Never again …. luckily we were only stay here less than 12 hours before we flew home. Check in was terrible, so many people and 2 staff on. The room was old and needed a good overhaul. There was a terrible piercing noise in our room and when the maintenance guy came up it turned out it was the toilet. He fixed it for a couple of hours and then it went all night ! I also paid the extra for a club room and by the time we checked in we were ready for a drink, can you believe they do not serve any alcohol in their club room ?? Maybe it should have been rename a kids room. I have travelled all around the world and never have I been to a club room without alcohol. We walked straight out in disgust. I complained to the manger as it was advertised when I booked that there was alcohol but apparently they changed there policy a couple of weeks before we arrived. I said it was terrible and maybe they should have contacted everyone who had paid for a club room the option to remove it from their room. Not worth the extra money... we ended up going downstairs to the bar and paying for our drinks. The manager offered me a $30 refund, big deal but I never even received that. Not one good thing to say about this hotel and definitely would not recommend staying here. Luckily for us it was only for 1 night as we had stayed 2 weeks elsewhere and had a wonderful stay.","review_rating":1.0,"sentiment_class":"unknown","sentiment_result":0.5518010182352943,"sentiment_breakdown":[["Never again ….",["unknown",0.53340733]],["luckily we were only stay here less than 12 hours before we flew home.",["negative",0.19988589]],["Check in was terrible, so many people and 2 staff on.",["positive",0.8159545]],["The room was old and needed a good overhaul.",["positive",0.92345625]],["There was a terrible piercing noise in our room and when the maintenance guy came up it turned out it was the toilet.",["negative",0.16311881]],["He fixed it for a couple of hours and then it went all night !",["unknown",0.7039213]],["I also paid the extra for a club room and by the time we checked in we were ready for a drink, can you believe they do not serve any alcohol in their club room ?",["unknown",0.68168634]],["Maybe it should have been rename a kids room.",["unknown",0.61055595]],["I have travelled all around the world and never have I been to a club room without alcohol.",["positive",0.98214656]],["We walked straight out in disgust.",["negative",0.26236686]],["I complained to the manger as it was advertised when I booked that there was alcohol but apparently they changed there policy a couple of weeks before we arrived.",["positive",0.79994965]],["I said it was terrible and maybe they should have contacted everyone who had paid for a club room the option to remove it from their room.",["negative",0.2752582]],["Not worth the extra money.",["negative",0.0124492]],["we ended up going downstairs to the bar and paying for our drinks.",["positive",0.93649477]],["The manager offered me a $30 refund, big deal but I never even received that.",["unknown",0.3690994]],["Not one good thing to say about this hotel and definitely would not recommend staying here.",["negative",0.2411594]],["Luckily for us it was only for 1 night as we had stayed 2 weeks elsewhere and had a wonderful stay.",["positive",0.8697069]]],"reviewer_fake_points":-25}


{"reviewer_id":"87D846961497FD3EE9EEE0196B9F1A2E","reviewer_name":"Christian D","review_text":"We had such a beautiful experience at this hotel! The location was incredible .. just a few steps away from the beach and the shops. We opted to add the Coconut Club daily buffet and it really saved us money in our dining costs. The food was incredible and the view...well, you'll have to see for yourself. It's well worth the price. Trust me!! I also have to say that one of their employees, Nora, was so inviting. She was our service waitress while we were in the Coconut Club and my goodness, she is amazing!! She brought so much good energy to the experience. We loved her!! ","review_rating":5.0,"sentiment_class":"positive","sentiment_result":0.9272934441666667,"sentiment_breakdown":[["We had such a beautiful experience at this hotel!",["positive",0.9564279]],["The location was incredible .",["positive",0.9024165]],["just a few steps away from the beach and the shops.",["positive",0.94721115]],["We opted to add the Coconut Club daily buffet and it really saved us money in our dining costs.",["positive",0.99311346]],["The food was incredible and the view.",["positive",0.9644721]],["well, you'll have to see for yourself.",["positive",0.7938276]],["It's well worth the price.",["positive",0.9818648]],["Trust me!",["positive",0.9310725]],["I also have to say that one of their employees, Nora, was so inviting.",["unknown",0.7815483]],["She was our service waitress while we were in the Coconut Club and my goodness, she is amazing!",["positive",0.97230333]],["She brought so much good energy to the experience.",["positive",0.98105204]],["We loved her!",["positive",0.92221165]]],"reviewer_fake_points":40}

Review Count History
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