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Overview
  • How are reviewers describing this item?
    great, friendly, dental, clean and professional.
  • Our engine has discovered that over 80% high quality reviews are present.
  • This product had a total of 74 reviews as of our last analysis date on Aug 15 2017.
Reviews Summary

{"reviewer_id":"8C3299067C063E7881A50D6880C34AC7","reviewer_name":"Clancy","review_text":"Christine was the absolute best receptionist I have ever encountered. She went above and beyond to make sure I was happy and comfortable, and even found me a train ticket when it seemed none were available anywhere. She is a truly wonderful person and made by stay in Hanoi that much more lovely.","review_rating":5.0,"sentiment_class":"positive","sentiment_result":0.9311159800000001,"sentiment_breakdown":[["Christine was the absolute best receptionist I have ever encountered.",["positive",0.97449034]],["She went above and beyond to make sure I was happy and comfortable, and even found me a train ticket when it seemed none were available anywhere.",["positive",0.8383076]],["She is a truly wonderful person and made by stay in Hanoi that much more lovely.",["positive",0.98055]]],"reviewer_fake_points":40}


{"reviewer_id":"076FCFA6EC2F8E4D4BDEA8CB4ADBB174","reviewer_name":"Leah","review_text":"We had a great experience here! At first, we were a little bit doubtful about the location as it was right in the centre of the old quarter and therefore quite noisy and crowded. However, inside the hotel was really nicely decorated and clean. The rooms were spacious and tastefully decorated as well. To my surprise, we couldn’t hear any noise from outside in our rooms despite he high noise level outside due to heavy traffic. And the breakfast was fantastic! Despite the limited selections, every dishes were delicious and my parents (who are quite particular about a food) were pleasantly surprised as well. Last but not least, everyone in he hotel showed us wonderful hospitalities. Not even single one of them was neither indifferent or rude to us. Special thanks to Julie❤️ who helped us check in on the first day and provided great helps throughout our stay here. Our impromptu Hanoi stay has made thousand times better with the stay here and amazing staffs. Highly recommend this place! \nDidn’t manage to try out their spa and they don’t have extensive variety of facilities (eg. Swimming pools, gym, etc.) but I was aware of this as the website informed us about it and I was very satisfied with the facilities available here. ","review_rating":5.0,"sentiment_class":"positive","sentiment_result":0.8789543559999998,"sentiment_breakdown":[["We had a great experience here!",["positive",0.91807127]],["At first, we were a little bit doubtful about the location as it was right in the centre of the old quarter and therefore quite noisy and crowded.",["positive",0.93864274]],["However, inside the hotel was really nicely decorated and clean.",["positive",0.9734741]],["The rooms were spacious and tastefully decorated as well.",["positive",0.97418416]],["To my surprise, we couldn’t hear any noise from outside in our rooms despite he high noise level outside due to heavy traffic.",["positive",0.97160894]],["And the breakfast was fantastic!",["positive",0.9733123]],["Despite the limited selections, every dishes were delicious and my parents (who are quite particular about a food) were pleasantly surprised as well.",["positive",0.9951316]],["Last but not least, everyone in he hotel showed us wonderful hospitalities.",["positive",0.95666784]],["Not even single one of them was neither indifferent or rude to us.",["negative",0.24827816]],["Special thanks to Julie❤️ who helped us check in on the first day and provided great helps throughout our stay here.",["positive",0.9954699]],["Our impromptu Hanoi stay has made thousand times better with the stay here and amazing staffs.",["positive",0.94345933]],["Highly recommend this place!",["positive",0.98778546]],["Didn’t manage to try out their spa and they don’t have extensive variety of facilities (eg.",["unknown",0.48363057]],["Swimming pools, gym, etc.",["positive",0.90020317]],[") but I was aware of this as the website informed us about it and I was very satisfied with the facilities available here.",["positive",0.9243958]]],"reviewer_fake_points":40}


{"reviewer_id":"CC944BEE16EE8424A3A6E6CEF7D81D02","reviewer_name":"jstead86","review_text":"The best staff, the best rooms, the best breakfast in Hanoi!!! Me and my girlfriend tried a few hotels before this one and this was the best by far! We was especially impressed with Alex Thao Summer she was very professional!","review_rating":5.0,"sentiment_class":"positive","sentiment_result":0.9835524933333334,"sentiment_breakdown":[["The best staff, the best rooms, the best breakfast in Hanoi!",["positive",0.9846993]],["Me and my girlfriend tried a few hotels before this one and this was the best by far!",["positive",0.99135053]],["We was especially impressed with Alex Thao Summer she was very professional!",["positive",0.97460765]]],"reviewer_fake_points":20}


{"reviewer_id":"8D15C7B3F5556BF96798A8F9D9F26B1A","reviewer_name":"Busy7mum","review_text":"Thanks to Mia and the rest of the staff for the care and effort they put into making our stay in Hanoi a great one. Mia took time to give fantastic advice on things to do during our stay. Breakfast was great and the rooms (connecting rooms for our family of four) were very comfortable. Welcome drinks and fruit were given when we arrived. A simple but refreshing afternoon tea was complimentary each day. Visiting over a weekend is preferable with the walk streets being closed off to most traffic. Location was great too. An easy walk to the lake - a great place to walk around on weekend evenings. Thanks again for a fantastic 3 nights. ","review_rating":5.0,"sentiment_class":"positive","sentiment_result":0.9599567099999999,"sentiment_breakdown":[["Thanks to Mia and the rest of the staff for the care and effort they put into making our stay in Hanoi a great one.",["positive",0.9868369]],["Mia took time to give fantastic advice on things to do during our stay.",["positive",0.9775519]],["Breakfast was great and the rooms (connecting rooms for our family of four) were very comfortable.",["positive",0.9883929]],["Welcome drinks and fruit were given when we arrived.",["positive",0.9452568]],["A simple but refreshing afternoon tea was complimentary each day.",["positive",0.9973596]],["Visiting over a weekend is preferable with the walk streets being closed off to most traffic.",["positive",0.8388099]],["Location was great too.",["positive",0.9340131]],["An easy walk to the lake - a great place to walk around on weekend evenings.",["positive",0.99248004]],["Thanks again for a fantastic 3 nights.",["positive",0.97890925]]],"reviewer_fake_points":-10}

Review Count History
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