reviewerid9ED016CA38CF937D2305E55242388E8AreviewernameMeganreviewtextMy family and I attended Egypt Mill on Christmas day 2018 From personally working in the customer service industry for many years I expected them to be prepared to host a large number of people in a short space of time and for the staff to have had a full briefing on pre orders and how the day was going to run Let’s just say I left with a bitter taste in my mouthnnThe food let me start with however was brilliant The beef I had was cooked to perfection and the trimmings were all well cooked and seasoned Starter and dessert were both good and great were portion sizes nnI’m hoping that this review can be reviewed by management and put to good use for training going forwards I do think that some of the things I’m about to list are due to poor management and not lazinessnnFirstly I noticed that the girl behind the bar and her colleague were picking up clean glasses by the rim so that their thumb was inside the rim of the glass She also mumbled a lot under her breath not great for partly deaf customers of which we had two in the party and slumped behind the bar whilst drinking her drink in front of customers I can understand that no one really wants to work on Christmas day but it is part of the catering industry and if you aren’t fully committed and don’t realise that then you should be working in another industrynnThe person pouring the prosecco at the table should have worked out how many people were at the table and calculated accordingly as each glass had a different amount in The waitress didn’t have a white napkin for each hand to protect her from the heat of the plates so had to awkwardly lean over and through everyone to serve two plates that were attached by one napkin My grandma’s gravy almost ended up in her lap She graciously apologised but there should have been enough spare in the kitchen for her to not run shortnnMy mother had selected this establishment based purely on the good vegan and gluten free menus My mother had selected the beef as it was listed as gluten free on the pre order menu When we arrived there were pre order cards in front of each setting but nothing specifying any dietary requirements and I can only image that there wasn’t a list for the servers to check in the kitchen of what each table was getting My mother’s beef arrived and she had to check that it was gluten free The server didn’t know so took it back to the kitchen It came back as the same dish but the chef had just removed the large and I should mention delicious Yorkshire pudding Now that is cross contamination and if she were celiac then she could have been in real trouble They didn’t have a substitute which I thought was poor If you’re going to list something as gluten free you should specify that you’re not getting the whole dish if you have dietary requirementsnnMy sister who is vegan each to their own ordered the chocolate tart which she also checked with the waitress if it was vegan She said she didn’t know and that also went back to the kitchen Turns out they’d given her the wrong onennWhen we had finished and headed back into the barlounge area there was a table with tea coffee and mince pies We had seen that this came included in the £85 per person package but were never offered by any waiting staff that this was available The girl behind the bar offered a group of four tea and coffee but didn’t bat an eyelid at our party The mince pies I was told were lovely However the tea was cold and didn’t get refilled or checked during the whole time we sat there and the coffee had run out and wasn’t refillednnProbably the worst Christmas experience I’ve ever hadreviewrating30sentimentclasspositivesentimentresult07915585376470589sentimentbreakdownMy family and I attended Egypt Mill on Christmas day 2018positive090489095From personally working in the customer service industry for many years I expected them to be prepared to host a large number of people in a short space of time and for the staff to have had a full briefing on pre orders and how the day was going to runpositive09325928Let’s just say I left with a bitter taste in my mouthpositive093116885The food let me start with however was brilliantpositive0895355The beef I had was cooked to perfection and the trimmings were all well cooked and seasonedpositive09893448Starter and dessert were both good and great were portion sizespositive097530365I’m hoping that this review can be reviewed by management and put to good use for training going forwardsunknown07416286I do think that some of the things I’m about to list are due to poor management and not lazinessunknown078678995Firstly I noticed that the girl behind the bar and her colleague were picking up clean glasses by the rim so that their thumb was inside the rim of the glassnegative029803818She also mumbled a lot under her breath not great for partly deaf customers of which we had two in the party and slumped behind the bar whilst drinking her drink in front of customerspositive080626684I can understand that no one really wants to work on Christmas day but it is part of the catering industry and if you aren’t fully committed and don’t realise that then you should be working in another industryunknown06590951The person pouring the prosecco at the table should have worked out how many people were at the table and calculated accordingly as each glass had a different amount inunknown07846354The waitress didn’t have a white napkin for each hand to protect her from the heat of the plates so had to awkwardly lean over and through everyone to serve two plates that were attached by one napkinunknown043533564My grandma’s gravy almost ended up in her lappositive090325737She graciously apologised but there should have been enough spare in the kitchen for her to not run shortpositive092815363My mother had selected this establishment based purely on the good vegan and gluten free menuspositive09799401My mother had selected the beef as it was listed as gluten free on the pre order menupositive094972074When we arrived there were pre order cards in front of each setting but nothing specifying any dietary requirements and I can only image that there wasn’t a list for the servers to check in the kitchen of what each table was gettingunknown06293403My mother’s beef arrived and she had to check that it was gluten freepositive09763476The server didn’t know so took it back to the kitchenunknown045187482It came back as the same dish but the chef had just removed the large and I should mention delicious Yorkshire puddingpositive0848594Now that is cross contamination and if she were celiac then she could have been in real troublepositive088190854They didn’t have a substitute which I thought was poorunknown072867674If you’re going to list something as gluten free you should specify that you’re not getting the whole dish if you have dietary requirementspositive09493825My sister who is vegan each to their ownpositive095339835 ordered the chocolate tart which she also checked with the waitress if it was veganpositive090962166She said she didn’t know and that also went back to the kitchenpositive08815209Turns out they’d given her the wrong oneunknown0466825When we had finished and headed back into the barlounge area there was a table with tea coffee and mince piespositive099366575We had seen that this came included in the £85 per person package but were never offered by any waiting staff that this was availableunknown05397884The girl behind the bar offered a group of four tea and coffee but didn’t bat an eyelid at our partypositive082181454The mince pies I was told were lovelypositive093047655However the tea was cold and didn’t get refilled or checked during the whole time we sat there and the coffee had run out and wasn’t refilledpositive094593775Probably the worst Christmas experience I’ve ever hadnegative010229928reviewerfakepoints60

reviewerid8CBE187B052D2CD41EB10125B7F28E63reviewernameSharon HreviewtextVery lovely setting and relaxing decor nVery busy this is a little gem well worth a visit I will defiantly return nThe menu is good I had a wrap which was very tasty full of flavours and very fillingreviewrating50sentimentclassunknownsentimentresult07196629975sentimentbreakdownVery lovely setting and relaxing decor positive09860664Very busy this is a little gem well worth a visit positive09873444I will defiantly return negative012555104The menu is good unknown077969015reviewerfakepoints30

reviewerid830844F1B37BF43FE1EF9AEBA39DE01FreviewernameAndyO993reviewtextFive of us booked last minute rang at 12 for a table at 1pm Plenty of parking Terrific beer from Stroud brewery Busy restaurant serving good pub grub Attentive service polite and quick considering how bust it wasnFood was good well cooked and presented I had their own burger with bacon cheese salad and chips Delicious and filling Just what I needed Five mains and 7 drinks came to c£93reviewrating40sentimentclasspositivesentimentresult09534475280000001sentimentbreakdownFive of us booked last minute rang at 12 for a table at 1pmpositive08388123Plenty of parkingpositive09655886Terrific beer from Stroud brewerypositive09879402Busy restaurant serving good pub grubpositive091913813Attentive service polite and quick considering how bust it waspositive095383435Food was good well cooked and presentedpositive0988468I had their own burger with bacon cheese salad and chipspositive095255566Delicious and fillingpositive09867954Just what I neededpositive099075294Five mains and 7 drinks came to c£93positive09505897reviewerfakepoints125

revieweridA019DF5C758A0F962011785EBE4666A2reviewernameSal HreviewtextLittle piece of paradise in the middle of Nailsworth Just a wonderful experience with views to die for great varied and inexpensive menu with happy and attentive staff nMake a point of visiting this place You wont be sorryreviewrating50sentimentclasspositivesentimentresult08659009433333335sentimentbreakdownLittle piece of paradise in the middle of Nailsworthunknown078231543Just a wonderful experience with views to die for great varied and inexpensive menu with happy and attentive staffpositive09667581Make a point of visiting this placepositive08486293reviewerfakepoints45