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Overview
  • How are reviewers describing this item?
    hip, great, total, first and done.
  • Our engine has discovered that over 90% high quality reviews are present.
  • This product had a total of 21 reviews as of our last analysis date on Jul 26 2017.
Reviews Summary

{"reviewer_id":"9ED016CA38CF937D2305E55242388E8A","reviewer_name":"Megan","review_text":"My family and I attended Egypt Mill on Christmas day 2018. From personally working in the customer service industry for many years, I expected them to be prepared to host a large number of people, in a short space of time and for the staff to have had a full briefing on pre orders and how the day was going to run. Let’s just say I left with a bitter taste in my mouth.\n\nThe food, let me start with however, was brilliant! The beef I had was cooked to perfection and the trimmings were all well cooked and seasoned. Starter and dessert were both good and great were portion sizes. \n\nI’m hoping that this review can be reviewed by management and put to good use for training going forwards. I do think that some of the things I’m about to list are due to poor management and not laziness.\n\nFirstly, I noticed that the girl behind the bar and her colleague were picking up clean glasses by the rim, so that their thumb was inside the rim of the glass. She also mumbled a lot under her breath (not great for partly deaf customers - of which we had two in the party) and slumped behind the bar whilst drinking her drink in front of customers. I can understand that no one really wants to work on Christmas day, but it is part of the catering industry and if you aren’t fully committed and don’t realise that, then you should be working in another industry.\n\nThe person pouring the prosecco at the table should have worked out how many people were at the table and calculated accordingly, as each glass had a different amount in. The waitress didn’t have a white napkin for each hand, to protect her from the heat of the plates, so had to awkwardly lean over and through everyone to serve two plates that were attached by one napkin. My grandma’s gravy almost ended up in her lap. She graciously apologised but there should have been enough spare in the kitchen for her to not run short.\n\nMy mother had selected this establishment, based purely on the good vegan and gluten free menus. My mother had selected the beef as it was listed as gluten free on the pre order menu. When we arrived there were pre order cards in front of each setting but nothing specifying any dietary requirements and I can only image that there wasn’t a list for the servers to check in the kitchen of what each table was getting. My mother’s beef arrived and she had to check that it was gluten free. The server didn’t know so took it back to the kitchen. It came back as the same dish but the chef had just removed the large (and I should mention delicious) Yorkshire pudding. Now, that is cross contamination and if she were celiac then she could have been in real trouble. They didn’t have a substitute, which I thought was poor. If you’re going to list something as gluten free, you should specify that you’re not getting the whole dish if you have dietary requirements.\n\nMy sister, who is vegan (each to their own!) ordered the chocolate tart, which she also checked with the waitress if it was vegan. She said she didn’t know and that also went back to the kitchen. Turns out they’d given her the wrong one.\n\nWhen we had finished and headed back into the bar/lounge area, there was a table with tea, coffee and mince pies. We had seen that this came included in the £85 per person package but were never offered by any waiting staff that this was available. The girl behind the bar offered a group of four tea and coffee but didn’t bat an eyelid at our party. The mince pies I was told were lovely. However, the tea was cold and didn’t get refilled or checked during the whole time we sat there and the coffee had run out and wasn’t refilled.\n\nProbably the worst Christmas experience I’ve ever had.","review_rating":3.0,"sentiment_class":"positive","sentiment_result":0.7915585376470589,"sentiment_breakdown":[["My family and I attended Egypt Mill on Christmas day 2018.",["positive",0.90489095]],["From personally working in the customer service industry for many years, I expected them to be prepared to host a large number of people, in a short space of time and for the staff to have had a full briefing on pre orders and how the day was going to run.",["positive",0.9325928]],["Let’s just say I left with a bitter taste in my mouth.",["positive",0.93116885]],["The food, let me start with however, was brilliant!",["positive",0.895355]],["The beef I had was cooked to perfection and the trimmings were all well cooked and seasoned.",["positive",0.9893448]],["Starter and dessert were both good and great were portion sizes.",["positive",0.97530365]],["I’m hoping that this review can be reviewed by management and put to good use for training going forwards.",["unknown",0.7416286]],["I do think that some of the things I’m about to list are due to poor management and not laziness.",["unknown",0.78678995]],["Firstly, I noticed that the girl behind the bar and her colleague were picking up clean glasses by the rim, so that their thumb was inside the rim of the glass.",["negative",0.29803818]],["She also mumbled a lot under her breath (not great for partly deaf customers - of which we had two in the party) and slumped behind the bar whilst drinking her drink in front of customers.",["positive",0.80626684]],["I can understand that no one really wants to work on Christmas day, but it is part of the catering industry and if you aren’t fully committed and don’t realise that, then you should be working in another industry.",["unknown",0.6590951]],["The person pouring the prosecco at the table should have worked out how many people were at the table and calculated accordingly, as each glass had a different amount in.",["unknown",0.7846354]],["The waitress didn’t have a white napkin for each hand, to protect her from the heat of the plates, so had to awkwardly lean over and through everyone to serve two plates that were attached by one napkin.",["unknown",0.43533564]],["My grandma’s gravy almost ended up in her lap.",["positive",0.90325737]],["She graciously apologised but there should have been enough spare in the kitchen for her to not run short.",["positive",0.92815363]],["My mother had selected this establishment, based purely on the good vegan and gluten free menus.",["positive",0.9799401]],["My mother had selected the beef as it was listed as gluten free on the pre order menu.",["positive",0.94972074]],["When we arrived there were pre order cards in front of each setting but nothing specifying any dietary requirements and I can only image that there wasn’t a list for the servers to check in the kitchen of what each table was getting.",["unknown",0.6293403]],["My mother’s beef arrived and she had to check that it was gluten free.",["positive",0.9763476]],["The server didn’t know so took it back to the kitchen.",["unknown",0.45187482]],["It came back as the same dish but the chef had just removed the large (and I should mention delicious) Yorkshire pudding.",["positive",0.848594]],["Now, that is cross contamination and if she were celiac then she could have been in real trouble.",["positive",0.88190854]],["They didn’t have a substitute, which I thought was poor.",["unknown",0.72867674]],["If you’re going to list something as gluten free, you should specify that you’re not getting the whole dish if you have dietary requirements.",["positive",0.9493825]],["My sister, who is vegan (each to their own!",["positive",0.95339835]],[") ordered the chocolate tart, which she also checked with the waitress if it was vegan.",["positive",0.90962166]],["She said she didn’t know and that also went back to the kitchen.",["positive",0.8815209]],["Turns out they’d given her the wrong one.",["unknown",0.466825]],["When we had finished and headed back into the bar/lounge area, there was a table with tea, coffee and mince pies.",["positive",0.99366575]],["We had seen that this came included in the £85 per person package but were never offered by any waiting staff that this was available.",["unknown",0.5397884]],["The girl behind the bar offered a group of four tea and coffee but didn’t bat an eyelid at our party.",["positive",0.82181454]],["The mince pies I was told were lovely.",["positive",0.93047655]],["However, the tea was cold and didn’t get refilled or checked during the whole time we sat there and the coffee had run out and wasn’t refilled.",["positive",0.94593775]],["Probably the worst Christmas experience I’ve ever had.",["negative",0.10229928]]],"reviewer_fake_points":-60}


{"reviewer_id":"8CBE187B052D2CD41EB10125B7F28E63","reviewer_name":"Sharon H","review_text":"Very lovely setting and relaxing decor .\nVery busy this is a little gem well worth a visit . I will defiantly return .\nThe menu is good . I had a wrap which was very tasty full of flavours and very filling","review_rating":5.0,"sentiment_class":"unknown","sentiment_result":0.7196629975,"sentiment_breakdown":[["Very lovely setting and relaxing decor .",["positive",0.9860664]],["Very busy this is a little gem well worth a visit .",["positive",0.9873444]],["I will defiantly return .",["negative",0.12555104]],["The menu is good .",["unknown",0.77969015]]],"reviewer_fake_points":-30}


{"reviewer_id":"830844F1B37BF43FE1EF9AEBA39DE01F","reviewer_name":"AndyO993","review_text":"Five of us booked last minute (rang at 12 for a table at 1pm). Plenty of parking. Terrific beer from Stroud brewery. Busy restaurant serving good pub grub. Attentive service, polite and quick considering how bust it was.\nFood was good, well cooked and presented. I had their own burger with bacon, cheese, salad and chips. Delicious and filling. Just what I needed. Five mains and 7 drinks came to c£93.","review_rating":4.0,"sentiment_class":"positive","sentiment_result":0.9534475280000001,"sentiment_breakdown":[["Five of us booked last minute (rang at 12 for a table at 1pm).",["positive",0.8388123]],["Plenty of parking.",["positive",0.9655886]],["Terrific beer from Stroud brewery.",["positive",0.9879402]],["Busy restaurant serving good pub grub.",["positive",0.91913813]],["Attentive service, polite and quick considering how bust it was.",["positive",0.95383435]],["Food was good, well cooked and presented.",["positive",0.988468]],["I had their own burger with bacon, cheese, salad and chips.",["positive",0.95255566]],["Delicious and filling.",["positive",0.9867954]],["Just what I needed.",["positive",0.99075294]],["Five mains and 7 drinks came to c£93.",["positive",0.9505897]]],"reviewer_fake_points":-125}


{"reviewer_id":"A019DF5C758A0F962011785EBE4666A2","reviewer_name":"Sal H","review_text":"Little piece of paradise in the middle of Nailsworth. Just a wonderful experience with views to die for, great, varied and inexpensive menu with happy and attentive staff. \nMake a point of visiting this place. You won't be sorry","review_rating":5.0,"sentiment_class":"positive","sentiment_result":0.8659009433333335,"sentiment_breakdown":[["Little piece of paradise in the middle of Nailsworth.",["unknown",0.78231543]],["Just a wonderful experience with views to die for, great, varied and inexpensive menu with happy and attentive staff.",["positive",0.9667581]],["Make a point of visiting this place.",["positive",0.8486293]]],"reviewer_fake_points":-45}

Review Count History
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