This analysis is outdated. Please reanalyze.

VerifiedTrusted Partner

Fakespot Verified Deals

Question
Check out Amazon Deals provided by our trusted partner Brad's Deals!
Get Better Amazon Deals  White arrow
Overview
  • How are reviewers describing this item?
    dental, great, friendly, nice and professional.
  • Our engine has discovered that over 90% high quality reviews are present.
  • This product had a total of 24 reviews as of our last analysis date on Aug 23 2017.
Reviews Summary

{"reviewer_id":"89F7A2FAB760D26974C533B5AB61D05E","reviewer_name":"GlobeTrotting594072","review_text":"DO NOT BOOK TOURS WITH THIS COMPANY!\nWe booked two different tours and had nothing but problems. The first tour was an 11 day tour offered from Indus called Magical Mexico, but our contact for our comments and assistance was with SAT Mexico Corporation. Before we left on that tour, we also had a two day tour of Mexico City through SAT Mexico. We complained to SAT about the tour because of a guide who left us to fend for ourselves at a significant archeological site and would disappear for over an hour leaving us at isolated souvenir shop. For our justified complaints we were reimbursed $50 CDN after emailing the company multiple times. \nThe 11 day tour traveled between 6-12 hours a day in a 10 passenger van. We were the only English speaking people on the van. We definitely didn’t expect this nor were we informed by the company.\nThe sites we visited were great but we missed out on a lot of information due to not understanding the Spanish questions and answers. Discussions on the bus, at breaks and at meals were all in Spanish. The tour guide’s English was often difficult to understand and required us to concentrate. As well, he often didn’t understand our questions. We felt isolated and unable to participate with the group. \nOur guide would specify times for departure in the mornings or from archeological sites. However, the group was consistently unapologetically tardy and the guide made no efforts over the course of the tour to change this. Many of the delays were due to smoke breaks and shopping for souvenirs. Again the difficulty for us that we were consistently waiting, wondering and growing frustrated that we seemed unable to affect change. . When visiting a site, some of the group would wander away to shop and when they reappeared, the guide would explain in Spanish things all over again. Consistently, we lost a lot of time, resulting in arriving quite late at our hotel for the evening having missed dinner and feeling exhausted. The group which consisted entirely of people from Argentina failed to recognize our difficulty and isolation. They would interrupt when the guide was trying to explain something in English to us and carry on speaking quite loudly amongst themselves in the van or at shared meals. Unfortunately too, the guide did nothing to curtail this habit and we felt are only recourse was to eat alone and use headphones during our travels.\nOverall, the place we stopped for meals and restrooms leave a lot to be desired. The food was poor, often expensive for the quality and choice. Many of the restrooms were just filthy.\nWe contacted SAT several times regarding these concerns and requested some consideration. Finally, we received an email curtly stating they provided the tour as advertised and accepted no responsibility for the tour guide or which languages the group spoke.","review_rating":2.0,"sentiment_class":"unknown","sentiment_result":0.6934459627586205,"sentiment_breakdown":[["DO NOT BOOK TOURS WITH THIS COMPANY!",["negative",0.04221337]],["We booked two different tours and had nothing but problems.",["unknown",0.56754667]],["The first tour was an 11 day tour offered from Indus called Magical Mexico, but our contact for our comments and assistance was with SAT Mexico Corporation.",["unknown",0.39022788]],["Before we left on that tour, we also had a two day tour of Mexico City through SAT Mexico.",["positive",0.81962365]],["We complained to SAT about the tour because of a guide who left us to fend for ourselves at a significant archeological site and would disappear for over an hour leaving us at isolated souvenir shop.",["unknown",0.7055298]],["For our justified complaints we were reimbursed $50 CDN after emailing the company multiple times.",["unknown",0.32908133]],["The 11 day tour traveled between 6-12 hours a day in a 10 passenger van.",["positive",0.96565664]],["We were the only English speaking people on the van.",["unknown",0.6571278]],["We definitely didn’t expect this nor were we informed by the company.",["unknown",0.50364447]],["The sites we visited were great but we missed out on a lot of information due to not understanding the Spanish questions and answers.",["positive",0.8818767]],["Discussions on the bus, at breaks and at meals were all in Spanish.",["positive",0.8804893]],["The tour guide’s English was often difficult to understand and required us to concentrate.",["unknown",0.54709375]],["As well, he often didn’t understand our questions.",["positive",0.8611525]],["We felt isolated and unable to participate with the group.",["unknown",0.3508043]],["Our guide would specify times for departure in the mornings or from archeological sites.",["positive",0.8834399]],["However, the group was consistently unapologetically tardy and the guide made no efforts over the course of the tour to change this.",["unknown",0.7514364]],["Many of the delays were due to smoke breaks and shopping for souvenirs.",["positive",0.84514344]],["Again the difficulty for us that we were consistently waiting, wondering and growing frustrated that we seemed unable to affect change.",["unknown",0.72703624]],[".",["unknown",0.7262605]],["When visiting a site, some of the group would wander away to shop and when they reappeared, the guide would explain in Spanish things all over again.",["unknown",0.7763163]],["Consistently, we lost a lot of time, resulting in arriving quite late at our hotel for the evening having missed dinner and feeling exhausted.",["positive",0.9782103]],["The group which consisted entirely of people from Argentina failed to recognize our difficulty and isolation.",["unknown",0.47973654]],["They would interrupt when the guide was trying to explain something in English to us and carry on speaking quite loudly amongst themselves in the van or at shared meals.",["unknown",0.7099913]],["Unfortunately too, the guide did nothing to curtail this habit and we felt are only recourse was to eat alone and use headphones during our travels.",["unknown",0.73795134]],["Overall, the place we stopped for meals and restrooms leave a lot to be desired.",["positive",0.8661215]],["The food was poor, often expensive for the quality and choice.",["positive",0.9718236]],["Many of the restrooms were just filthy.",["unknown",0.786053]],["We contacted SAT several times regarding these concerns and requested some consideration.",["positive",0.8250252]],["Finally, we received an email curtly stating they provided the tour as advertised and accepted no responsibility for the tour guide or which languages the group spoke.",["unknown",0.5433192]]],"reviewer_fake_points":20}


{"reviewer_id":"735714B310024EF5A015374FB944FD80","reviewer_name":"Timboonline","review_text":"Another early’ish start to drive to Tulum\n\nWalking around this Mayan site in the sunshine was awesome.\n\nNice ruins to learn about from our tour guide\n\nAfter an hour or so we make our way to the DOS OJOS CENOTES for a nice afternoon swim\n\nThen on the bus back to the hotel... it’s not over though as they break out the beers and tequila..\n\nVery nice day out.","review_rating":5.0,"sentiment_class":"positive","sentiment_result":0.933524725,"sentiment_breakdown":[["Another early’ish start to drive to Tulum Walking around this Mayan site in the sunshine was awesome.",["positive",0.8915727]],["Nice ruins to learn about from our tour guide After an hour or so we make our way to the DOS OJOS CENOTES for a nice afternoon swim Then on the bus back to the hotel.",["positive",0.9173115]],["it’s not over though as they break out the beers and tequila.",["positive",0.9498115]],["Very nice day out.",["positive",0.9754032]]],"reviewer_fake_points":-80}

Review Count History
Loading...