reviewerid2D97AC05C454969739A5839156AE2DB5reviewername1JamFam1reviewtextI hosted an event at the Spartanburg Marriott Hotel on March 2019 My event was expected to last 4 hours but ended in 3 I had 42 guests In my communications with the Sales Manager I was quoted 200 for an open bar I explained to the Sales Manager beforehand that half of my guests were nonalcoholic drinkers including my 3 underage children During the event several guests noticed that the bartender was not measuring the amount of alcohol being poured nor did she tally drink consumption Also several guests witnessed the bartender having a drink on the job for which I later assumed was at my expense nnThe very next day after the event I checked my online bank account and noticed that Spartanburg Marriott charged me an additional 764 than what was quoted I immediately contacted the Sales Manager to request a copy of an itemized receipt of charges Upon my request and two days later – I received the receipt The additional fees were due to alcohol consumption When I questioned the Sales Manager and thus disputed the chargers – I was told the fees were tallied by the bartender and thus the alcohol consumption is correct The Spartanburg Marriott refused to listen to my concerns about the discrepancies found with the bartender nor were they willing to agree to a compromise in hopes of satisfying their customer nnAt my persistent request I finally received a phone call from the hotel’s General Manager to discuss the issue He admitted that the Bartender made an error in tallying the alcohol consumption and at the close of our call he guaranteed a credit equivalent to half the overage fees nnIt was nearly 3 weeks after my initial call with the General Manager and another request regarding the whereabouts of a refund before I finally received a partial credit for the overage fees The Spartanburg Marriott Hotel appears to be in the business of unethical and baitandswitch practices I am confident that my 20 guests did not consume 114 alcoholic drinks in 3 hours Drink price ranged from 4 7 per drink I was not given a fair opportunity to dispute the erroneous fees because the Spartanburg Marriott failed to disclose the final amount at the close of my event Instead they Spartanburg Marriott quoted me one amount for an open bar charged me another amount which was 764 higher than the original quote and then refused to listen to my concerns I am completely exhausted from my experience with the Marriott hotel What should have been a memorable occasion turned into a disastrous planning experience which is now unforgettable nnIn closing I encourage anyone who is considering an event at the Marriott hotel to PLEASE reconsider Go elsewhere Yes their venue is beautiful but the hassle you will endure postevent is not worth the allure Save yourself a headache There are other great venues to choose from who will honor their quote plus ensure you a fantastic event filled with great memories I will never again host another event at the Downtown Spartanburg Marriott hotelreviewrating10sentimentclassunknownsentimentresult07387074413793104sentimentbreakdownI hosted an event at the Spartanburg Marriott Hotel on March 2019positive091981125My event was expected to last 4 hours but ended in 3positive079787916I had 42 guestspositive08651362In my communications with the Sales Manager I was quoted 200 for an open barunknown06759781I explained to the Sales Manager beforehand that half of my guests were nonalcoholic drinkers including my 3 underage childrenunknown05960792During the event several guests noticed that the bartender was not measuring the amount of alcohol being poured nor did she tally drink consumptionpositive08890684Also several guests witnessed the bartender having a drink on the job for which I later assumed was at my expensepositive096985894The very next day after the event I checked my online bank account and noticed that Spartanburg Marriott charged me an additional 764 than what was quotedunknown07590324I immediately contacted the Sales Manager to request a copy of an itemized receipt of chargesunknown07440583Upon my request and two days later – I received the receiptunknown05291576The additional fees were due to alcohol consumptionpositive095583457When I questioned the Sales Manager and thus disputed the chargers – I was told the fees were tallied by the bartender and thus the alcohol consumption is correctpositive090218943The Spartanburg Marriott refused to listen to my concerns about the discrepancies found with the bartender nor were they willing to agree to a compromise in hopes of satisfying their customerunknown065757966At my persistent request I finally received a phone call from the hotel’s General Manager to discuss the issueunknown041774818He admitted that the Bartender made an error in tallying the alcohol consumption and at the close of our call he guaranteed a credit equivalent to half the overage feespositive09034529It was nearly 3 weeks after my initial call with the General Manager and another request regarding the whereabouts of a refund before I finally received a partial credit for the overage feesnegative015615304The Spartanburg Marriott Hotel appears to be in the business of unethical and baitandswitch practicespositive09338433I am confident that my 20 guests did not consume 114 alcoholic drinks in 3 hourspositive099102813Drink price ranged from 4 7 per drinkpositive09943288I was not given a fair opportunity to dispute the erroneous fees because the Spartanburg Marriott failed to disclose the final amount at the close of my eventunknown068763Instead they Spartanburg Marriott quoted me one amount for an open bar charged me another amount which was 764 higher than the original quote and then refused to listen to my concernsunknown044229445I am completely exhausted from my experience with the Marriott hotelpositive091719717What should have been a memorable occasion turned into a disastrous planning experience which is now unforgettableunknown070245486In closing I encourage anyone who is considering an event at the Marriott hotel to PLEASE reconsiderpositive08963542Go elsewhereunknown07873127Yes their venue is beautiful but the hassle you will endure postevent is not worth the allurenegative006287546Save yourself a headacheunknown041073766There are other great venues to choose from who will honor their quote plus ensure you a fantastic event filled with great memoriespositive097278374I will never again host another event at the Downtown Spartanburg Marriott hotelpositive0884658reviewerfakepoints45

reviewerid126F5A60DC7AD7F19C723D4B2E41B32EreviewernameLowRider60reviewtextI think I have reviewed this Marriott before I always go back to see if the quality of service food and amenities has changed It has not This Marriott I call my Surprise Marriott because I just don’t expect this level of service and hotel amenities space food etc at this place It just works and is worth it I shall keep going here when in the area By the way I don’t ever think of eating out My wife and I always eat at this Marriott If you get Christin and Wendy as servers say high Kennedy and Wanda on the front desk are a dynamic duo If you need a Google map they will providereviewrating50sentimentclasspositivesentimentresult08004850227272727sentimentbreakdownI think I have reviewed this Marriott beforeunknown061276263I always go back to see if the quality of service food and amenities has changedpositive094525063It has notunknown04729535This Marriott I call my Surprise Marriott because I just don’t expect this level of service and hotel amenities space food etc at this placepositive089601433It just works and is worth itpositive097878313I shall keep going here when in the areapositive092619926By the way I don’t ever think of eating outpositive09452168My wife and I always eat at this Marriottpositive09478239If you get Christin and Wendy as servers say highunknown071061933Kennedy and Wanda on the front desk are a dynamic duopositive091116244If you need a Google map they will provideunknown04585493reviewerfakepoints50

revieweridA794C129A397AE488A071912C7B703CBreviewernameDr BolesreviewtextDouble Queen room was comfortable room was quiet and front desk personnel was pleasant Restaurant had inexperienced staff who could not discuss food nor drink contents and did not bring silverware promptly Desserts were expensive and not of high qualityreviewrating50sentimentclassunknownsentimentresult07508981sentimentbreakdownDouble Queen room was comfortable room was quiet and front desk personnel was pleasantpositive0962744Restaurant had inexperienced staff who could not discuss food nor drink contents and did not bring silverware promptlyunknown0788061Desserts were expensive and not of high qualityunknown05018893reviewerfakepoints15

revieweridADFECE6FA5CD34024CE46FAF7CB9B429reviewernameAnne CreviewtextStayed at this lovely hotel a few years ago and was pleased but we spent last night and it serms things have slipped nn The hotel must’ve been totally booked with several college graduations nearby We had had our reservation for months nn It appeared that on this evening the entire operation was being run by four 19yearolds One person at the desk one person running a large bar solo and a couple of people taking orders in multiple restaurants Dishes etc piling up they were clearly under staffed All we’re doing their best but come on This morning no better 15 people in line at Starbucks one poor employee trying to care of them all nn The facility is nice the rooms are adequate the pool and fitness center areas are wellequipped The outside terrace area is quite nice Hopefully this facility will be able to pull it together in the futurereviewrating20sentimentclassunknownsentimentresult07483716308333332sentimentbreakdownStayed at this lovely hotel a few years ago and was pleased but we spent last night and it serms things have slippedunknown076724494unknown07262605The hotel must’ve been totally booked with several college graduations nearby positive08804318We had had our reservation for monthspositive092685646It appeared that on this evening the entire operation was being run by four 19yearoldsunknown06109129One person at the desk one person running a large bar solo and a couple of people taking orders in multiple restaurantspositive09767072Dishes etc piling up they were clearly under staffed unknown040503588All we’re doing their best but come onpositive08510201This morning no better 15 people in line at Starbucks one poor employee trying to care of them allnegative022346209The facility is nice the rooms are adequate the pool and fitness center areas are wellequippedpositive09586308The outside terrace area is quite nice positive09351585Hopefully this facility will be able to pull it together in the futureunknown07187384reviewerfakepoints50