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Overview
  • How are reviewers describing this item?
    great, delicious, here, good and happy.
  • Our engine has discovered that over 90% high quality reviews are present.
  • This product had a total of 252 reviews as of our last analysis date on Aug 17 2017.
Reviews Summary

{"reviewer_id":"D375E536EBEA03145791FEA4FA66C72C","reviewer_name":"Rayan H","review_text":"This hotel cancelled my reservation and tried to blame it on Expedia. \n\nI had a confirmed booking for late arrival last week in the swissbellotel seef area Bahrain.\n\nAs I pulled over the entrance of the hotel after a very long trip at 3:00 am, the manager came and abruptly knocked on my car window, asking for me to move my car.\n\nOnce I mentioned that I have a reservation, he chuckled and said \"we are fully booked\".\n\nForm his behavior I thought he was the bellboy. So I ignored him and told him that its ok, and that I will speak to the reception.\n\nHe insisted on that the hotel is fully booked, and as I was walking to the reception, he kept saying that \"he is the manager\" and that \"I have no chance\".\n\nOnce i showed them my reservation \"fully paid\", he said that Expedia cancelled my reservation.\n\nI called Expedia infront of the reception with my phone on loudspeaker, and they inssited that my reservation status in confirmed, and they will contact the hotel themselves.\n\nExpedia did call the hotel, then called me back saying that hotel had overbooked and cancelled my reservation.\n\nThe worst part is that the manager was nowhere in sight after this happened. He completely dissappeared, i did not receive any apologies, and the way I was treated was very rude. I went on to look for another hotel in the middle of the night.\n\nI would not recommend this hotel. I was treated so unprofessionally.","review_rating":1.0,"sentiment_class":"unknown","sentiment_result":0.741338202,"sentiment_breakdown":[["This hotel cancelled my reservation and tried to blame it on Expedia.",["unknown",0.6004741]],["I had a confirmed booking for late arrival last week in the swissbellotel seef area Bahrain.",["positive",0.89241964]],["As I pulled over the entrance of the hotel after a very long trip at 3:00 am, the manager came and abruptly knocked on my car window, asking for me to move my car.",["positive",0.9117446]],["Once I mentioned that I have a reservation, he chuckled and said \"we are fully booked\".",["positive",0.9501211]],["Form his behavior I thought he was the bellboy.",["positive",0.91931725]],["So I ignored him and told him that its ok, and that I will speak to the reception.",["positive",0.8152078]],["He insisted on that the hotel is fully booked, and as I was walking to the reception, he kept saying that \"he is the manager\" and that \"I have no chance\".",["positive",0.8256727]],["Once i showed them my reservation \"fully paid\", he said that Expedia cancelled my reservation.",["positive",0.80595905]],["I called Expedia infront of the reception with my phone on loudspeaker, and they inssited that my reservation status in confirmed, and they will contact the hotel themselves.",["unknown",0.5868247]],["Expedia did call the hotel, then called me back saying that hotel had overbooked and cancelled my reservation.",["unknown",0.7603429]],["The worst part is that the manager was nowhere in sight after this happened.",["unknown",0.316306]],["He completely dissappeared, i did not receive any apologies, and the way I was treated was very rude.",["positive",0.9015545]],["I went on to look for another hotel in the middle of the night.",["positive",0.86608166]],["I would not recommend this hotel.",["negative",0.03858563]],["I was treated so unprofessionally.",["positive",0.9294614]]],"reviewer_fake_points":30}


{"reviewer_id":"CE991ADC647C0090A2A7E518285E9605","reviewer_name":"Shawqi A","review_text":"I stayed in Swissbell hotel i was amazed by the room sizes and the front office stuff ammar and the Houskeeping where treating us like special guest, definitely going to come back again every thing was amazing.","review_rating":5.0,"sentiment_class":"positive","sentiment_result":0.9625213,"sentiment_breakdown":[["I stayed in Swissbell hotel i was amazed by the room sizes and the front office stuff ammar and the Houskeeping where treating us like special guest, definitely going to come back again every thing was amazing.",["positive",0.9625213]]],"reviewer_fake_points":40}


{"reviewer_id":"AA95D9FAAE041DCF41C95D137C1598A4","reviewer_name":"Mohammed al atibi","review_text":"I would like to Thank you the hotel Management for keeping their best to improve the hotel facilities, special Thank you for Mr.Atta for his kindness and professionalism. As sell to Mr.sofian in Bar top floor and his great tram . Its our second home","review_rating":5.0,"sentiment_class":"positive","sentiment_result":0.9461008925,"sentiment_breakdown":[["I would like to Thank you the hotel Management for keeping their best to improve the hotel facilities, special Thank you for Mr.",["positive",0.95470804]],["Atta for his kindness and professionalism.",["positive",0.9489855]],["As sell to Mr.",["positive",0.92345583]],["sofian in Bar top floor and his great tram .",["positive",0.9572542]]],"reviewer_fake_points":40}


{"reviewer_id":"04346B8FCC667DF2FE1B79A1C346E971","reviewer_name":"Sarah G","review_text":"A really great hotel. Excellent location. The food was very nice with some vegetarian options. The desserts in particular were lovely. Good pool and gym facilities.\nThe staff in particular are excellent and very friendly.\nThe rooms are very good and if a high standard. The housekeeping was excellent.","review_rating":5.0,"sentiment_class":"positive","sentiment_result":0.96940444375,"sentiment_breakdown":[["A really great hotel.",["positive",0.990672]],["Excellent location.",["positive",0.95119566]],["The food was very nice with some vegetarian options.",["positive",0.9937589]],["The desserts in particular were lovely.",["positive",0.93308806]],["Good pool and gym facilities.",["positive",0.9886544]],["The staff in particular are excellent and very friendly.",["positive",0.97216743]],["The rooms are very good and if a high standard.",["positive",0.9695404]],["The housekeeping was excellent.",["positive",0.9561587]]],"reviewer_fake_points":-65}

Review Count History
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