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Overview
  • How are reviewers describing this item?
    great, good, new, here and friendly.
  • Our engine has discovered that over 90% high quality reviews are present.
  • This product had a total of 75 reviews as of our last analysis date on Aug 11 2017.
Reviews Summary

{"reviewer_id":"50DF6F06200DCC02EDFCFA7DFB4A70FE","reviewer_name":"AmyW","review_text":"We stayed for one night and really enjoyed the traditional room, yukata and dinner. The room was really spacious and facilities were really good. The rooms do not have shower/bathing facilities because of the public onsen, however, there is a sink and toilet. We opted for a private onsen which was brilliant, however, there were very few slots available when we arrived.","review_rating":4.0,"sentiment_class":"positive","sentiment_result":0.8341833875,"sentiment_breakdown":[["We stayed for one night and really enjoyed the traditional room, yukata and dinner.",["positive",0.9587718]],["The room was really spacious and facilities were really good.",["positive",0.9673187]],["The rooms do not have shower/bathing facilities because of the public onsen, however, there is a sink and toilet.",["unknown",0.5756836]],["We opted for a private onsen which was brilliant, however, there were very few slots available when we arrived.",["positive",0.83495945]]],"reviewer_fake_points":-45}


{"reviewer_id":"42CF61CC9F5F27B399F3C6046DF4A1B6","reviewer_name":"toratebadhotel","review_text":"I would give this place a 0 star if I could. Worst and Horrible experience with racial profiling. Plz AVOID this place if u speak Chinese although they advertised as multi languages friendly. First of all, one of the receptionists with a short ponytail (didnt qsk her name since I was furious second day before we left on finding out that actually she spoke Chinese well) who led us to our room pretended she only spoke Japanese and somewhat English. So she could avoiding talking to us in the beginning (no greeting at all as well) which gave us almost no info about their hotel, room or even the type of their hot springs ( I flied 20hrs solely for this). Secondly, before making the reservation of private hot spring shortly after we arrived before the dinner I ASKED her if this is private hot spring is for free in English and she told me yes. However, got charged for 2000yen second day when we checked out. For us, I understand the rule and respect the rules of your hotel but she shouldn't lie to us about the extra charge. This was ended up a scam. Third, after she realized that we have possibly found out that she does speak Chinese. She passed by us (she confronted us) with a face but without a single word as we left the hotel. Last, they gave us ONE small bath onsen which only suited for 1 person althought they charged us for 2 persons. A friend of mine told me that they could offer us onsen with 2 baths instead. This was horrifically racial profiling.... The only good memory of this hotel is the lady who served us at dinner and breakfast. Informative and friendly. Food was okay. Room was not match to the description when I am booked.","review_rating":1.0,"sentiment_class":"unknown","sentiment_result":0.5708059927777778,"sentiment_breakdown":[["I would give this place a 0 star if I could.",["negative",0.00550873]],["Worst and Horrible experience with racial profiling.",["negative",0.00749907]],["Plz AVOID this place if u speak Chinese although they advertised as multi languages friendly.",["unknown",0.46029395]],["First of all, one of the receptionists with a short ponytail (didnt qsk her name since I was furious second day before we left on finding out that actually she spoke Chinese well) who led us to our room pretended she only spoke Japanese and somewhat English.",["unknown",0.6520367]],["So she could avoiding talking to us in the beginning (no greeting at all as well) which gave us almost no info about their hotel, room or even the type of their hot springs ( I flied 20hrs solely for this).",["positive",0.9552588]],["Secondly, before making the reservation of private hot spring shortly after we arrived before the dinner I ASKED her if this is private hot spring is for free in English and she told me yes.",["positive",0.9259854]],["However, got charged for 2000yen second day when we checked out.",["negative",0.13647172]],["For us, I understand the rule and respect the rules of your hotel but she shouldn't lie to us about the extra charge.",["positive",0.7932807]],["This was ended up a scam.",["negative",0.00933193]],["Third, after she realized that we have possibly found out that she does speak Chinese.",["positive",0.8416083]],["She passed by us (she confronted us) with a face but without a single word as we left the hotel.",["positive",0.89383113]],["Last, they gave us ONE small bath onsen which only suited for 1 person althought they charged us for 2 persons.",["unknown",0.69645333]],["A friend of mine told me that they could offer us onsen with 2 baths instead.",["positive",0.8966126]],["This was horrifically racial profiling.",["negative",0.22251926]],["The only good memory of this hotel is the lady who served us at dinner and breakfast.",["positive",0.90392244]],["Informative and friendly.",["positive",0.9709425]],["Food was okay.",["unknown",0.6999201]],["Room was not match to the description when I am booked.",["negative",0.20303121]]],"reviewer_fake_points":15}


{"reviewer_id":"D9761DA1B66CE3F3AB7B3E0B8EC6BFB0","reviewer_name":"Andrew J Shea","review_text":"We stayed for one night including dinner and breakfast. Our room was a traditional Japanese style which we loved. \nWearing the Japanese indoor kiminos immediately made us feel very relaxed and the explanation of how to wear them, how to tie them etc was interesting.\nWe paid for a private onsen which was fabulous - sitting in the hot water looking into the bamboo grove behind the hotel was one of the highlights of our stay.\nThe meals were wonderful - the service, the explanations and the appearance of the food were all lovely...and most of the food tasted good too!\nThe bus from Hakone stops right outside - we arrived during golden week so had to catch a train from Odawara rather than the bus and then pick the bus up half way through its journey which caused us some confusion but we later realised was because of heavy traffic in the area around Odawara causing the bus company staff to direct us to the train as it was quicker.\nThe journey still took about 40 mins asthe hotel isn't that close to Hakone but as a brief, relaxing interlude in what was otherwise a busy sightseeing holiday it was wonderful.","review_rating":5.0,"sentiment_class":"positive","sentiment_result":0.90682043125,"sentiment_breakdown":[["We stayed for one night including dinner and breakfast.",["positive",0.95145905]],["Our room was a traditional Japanese style which we loved.",["positive",0.94598764]],["Wearing the Japanese indoor kiminos immediately made us feel very relaxed and the explanation of how to wear them, how to tie them etc was interesting.",["unknown",0.66782737]],["We paid for a private onsen which was fabulous - sitting in the hot water looking into the bamboo grove behind the hotel was one of the highlights of our stay.",["positive",0.89871293]],["The meals were wonderful - the service, the explanations and the appearance of the food were all lovely.",["positive",0.91413486]],["and most of the food tasted good too!",["positive",0.9905256]],["The bus from Hakone stops right outside - we arrived during golden week so had to catch a train from Odawara rather than the bus and then pick the bus up half way through its journey which caused us some confusion but we later realised was because of heavy traffic in the area around Odawara causing the bus company staff to direct us to the train as it was quicker.",["positive",0.94334376]],["The journey still took about 40 mins asthe hotel isn't that close to Hakone but as a brief, relaxing interlude in what was otherwise a busy sightseeing holiday it was wonderful.",["positive",0.94257224]]],"reviewer_fake_points":-40}


{"reviewer_id":"A13783A281E0DCC5E3D5EF0A21DF79D0","reviewer_name":"Jules B","review_text":"We made a good choice with the location of this hotel. The local bus stops outside the hotel in the Hakone area. \n\nThe simple Ryokan room was really nice - we spent just one night here. Sleeping on the cosy looking beds on the floor was an experience but we paid for it the next day with stiff joints and bad backs.\n\nThe hotel had a really nice Onsen instead of shower facilities in the room.\n\nWe didn’t eat here - but be warned we went out looking for dinner at 8.15 and what few restaurants there were nearby had already stopped serving - the hotel restaurant closed early too. The area was dead by 9pm. Thankfully we found a basic place nearby for the locals where they were kind enough to serve us a bowl of ramen. \n\nThis is definitely a place to enjoy the Japanese countryside in between your bigger cities tour of the country. \n\nBe sure to pick up a free map of the area from the tourist information office across the road from the Hakone Yamuto train station. It was invaluable.","review_rating":5.0,"sentiment_class":"positive","sentiment_result":0.8815417741666668,"sentiment_breakdown":[["We made a good choice with the location of this hotel.",["positive",0.9303486]],["The local bus stops outside the hotel in the Hakone area.",["positive",0.8218244]],["The simple Ryokan room was really nice - we spent just one night here.",["positive",0.9688353]],["Sleeping on the cosy looking beds on the floor was an experience but we paid for it the next day with stiff joints and bad backs.",["positive",0.93485767]],["The hotel had a really nice Onsen instead of shower facilities in the room.",["positive",0.99050796]],["We didn’t eat here - but be warned we went out looking for dinner at 8.",["positive",0.8297311]],["15 and what few restaurants there were nearby had already stopped serving - the hotel restaurant closed early too.",["positive",0.9413958]],["The area was dead by 9pm.",["unknown",0.56571776]],["Thankfully we found a basic place nearby for the locals where they were kind enough to serve us a bowl of ramen.",["positive",0.9158151]],["This is definitely a place to enjoy the Japanese countryside in between your bigger cities tour of the country.",["positive",0.9697445]],["Be sure to pick up a free map of the area from the tourist information office across the road from the Hakone Yamuto train station.",["unknown",0.77335]],["It was invaluable.",["positive",0.9363731]]],"reviewer_fake_points":-45}

Review Count History
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