Terrible experience here. I had a Groupon for the SilkPeel facial treatment. At $99 "valued at $250" it still felt pretty steep... Read More
Terrible experience here. I had a Groupon for the SilkPeel facial treatment. At $99 "valued at $250" it still felt pretty steep (a quick Google shows most SilkPeels are about $100 anyway) , but I thought it might be worth it and shucks, it was my birthday. So I booked with "Kim," who said it would take an hour, and showed up at my appointment time. There were no other clients in sight, but the two ladies at the welcome desk barely looked up as I (admittedly looking a little shleppy) came in. After a few awkward minutes standing there and being ignored I finally cleared my throat and said "Hi, I have an appointment with Kim. " "That's me," said one of the ladies and kept on with her filing. The other one gave me a 7-page form and told me to have a seat, "we'll get you right in. "I started dutifully filling out the form, but as the questions got more and more probing (SS, emergency contact, info on my family doctor, the three things about my appearance I wanted to change, health history), I paused and went back to the desk. It's just a facial, I sheepishly said. She told me to just give her the form. Kim would be with me right away. By the time I had been waiting all by myself in the waiting room for a half hour, I popped my head into the front desk and asked when I might be seen. "Just in a few minutes," Not-Kim snapped. Fifteen minutes later, I checked again. "Just a few minutes. " Soon Kim walked up and stuck out her hand, unsmiling, and led me into a room. Perhaps she wasn't smiling because she had just been freshly Botoxed. Her eyebrows had that permanently surprised look and her mouth had me playing guess-the-procedures. (Facelift? Collagen? ) I only mention these shallow details about her appearance because we are in a plastic surgeon's office and they seem relevant. No sooner have I gotten into the room, and she walks out to get a blanket. Comes back and drops the blanket on the floor and says we can't use that one. Leaves again and is gone for a few more minutes, and I can hear her having a conversation with another lady about how I'll just have to lie on top of the sheets. She comes back in, tells me to lie on the sheets, and then asks if I'd like a blanket (yes, please), and puts the throw blanket from the back of a chair on me. OK, I'm ready for a relaxing facial at this point. She turns on a mist (lavender or lemon are my choices; I go with lavender, which is nice) and says she needs to go get water. She is gone for another 10 minutes. At this point my blood is boiling. I have to get home to my infant. I am about to get up and ask for my money back when she returns. I say I have a babysitter and it's already been an hour. "Our computers are down," she says, again as if I'm bothering her. So then she starts the facial, and smears something on my face. I have to ask what she's putting on there. She vaguely says, "an infusion treatment. " She proceeds to put a few things on and wipe them off without telling me what she's doing. The SilkPeel itself is a buzzy little machine, feels almost like a tiny electric razor that squirts goop. The goop gets into my eye. It starts burning. She tells me it shouldn't burn and encourages me to open my eye. Against my instinct, I do, and it burns much worse. She seems more annoyed than apologetic, and dabs at it with a watery cloth until the stinging subsides. And so proceeds my facial, with Kim silently, sullenly going through the motions without telling me what she's doing, without talking to me about my skin or making any recommendations, slaps on some SPF 40 sunscreen (which I would have declined had I a say in the matter), and it's all over within 45 minutes or so. My skin doesn't look noticably any different than before, I'm out $99, I've wasted 2 hours instead of 1, and I'm PO'd instead of relaxed. Read Less