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Overview
  • How are reviewers describing this item?
    great, ceramic, pro, done and quick.
  • Our engine has discovered that over 90% high quality reviews are present.
  • This product had a total of 201 reviews as of our last analysis date on Jul 27 2017.
Reviews Summary

{"reviewer_id":"1AC270B227605C32D45AE1D8CE7041FF","reviewer_name":"Rhonda D","review_text":"Very nice room, comfortable, quiet, and awesome view of downtown Juneau! 2 King size clean, comfortable beds. Large smart tv. Quiet hotel, helpful staff \u0026 clean room. It was also Halloween, they had candy for the local trick or treaters, which i found very sweet. Room is well lit, accommodating for the business minded, nice \u0026 roomy. I will definitely come back.","review_rating":4.0,"sentiment_class":"positive","sentiment_result":0.9601576042857143,"sentiment_breakdown":[["Very nice room, comfortable, quiet, and awesome view of downtown Juneau!",["positive",0.95608026]],["2 King size clean, comfortable beds.",["positive",0.9853711]],["Large smart tv.",["positive",0.92266864]],["Quiet hotel, helpful staff \u0026 clean room.",["positive",0.9636905]],["It was also Halloween, they had candy for the local trick or treaters, which i found very sweet.",["positive",0.9631485]],["Room is well lit, accommodating for the business minded, nice \u0026 roomy.",["positive",0.9888588]],["I will definitely come back.",["positive",0.94128543]]],"reviewer_fake_points":-20}


{"reviewer_id":"4C6510345847795EAAF756FCF0977FE5","reviewer_name":"Michael F","review_text":"I stayed at this property Feb 25-28. The parking area is small with only one ADA space. Unfortunately it was never available due to snow and other debris, even after notifying the front desk repeatedly. Lodging in Juneau is limited but next time I'll pay extra to stay at Four Points. ","review_rating":1.0,"sentiment_class":"unknown","sentiment_result":0.709808515,"sentiment_breakdown":[["I stayed at this property Feb 25-28.",["unknown",0.69388056]],["The parking area is small with only one ADA space.",["unknown",0.69346046]],["Unfortunately it was never available due to snow and other debris, even after notifying the front desk repeatedly.",["unknown",0.65171784]],["Lodging in Juneau is limited but next time I'll pay extra to stay at Four Points.",["positive",0.8001752]]],"reviewer_fake_points":50}


{"reviewer_id":"EFF7A63012A3B9CA4859AD7FC8BB9AA4","reviewer_name":"Emily A","review_text":"I would like to preface that I have stayed in the Baranof a number of times and my stay was wonderful, however the events of this week were totally unacceptable.\n\nMy husband and I stayed 5 nights in the Baranof during a legislative advocacy trip. Every morning at 6am the neighboring room’s alarm went off for 11 solid minutes. Every morning we contacted the front desk, every morning we were told the room was unoccupied, and that they would take care of it. For 5 mornings, we were awoken by that alarm at 6 am. Every morning for 11 minutes we had to listen to it go off. \n\nIf you have stayed in the Baranof before you know the walls are paper thin, but that usually isn’t a problem as it maintains a fairly quiet clientele. The fact that we were told they would take care of this alarm situation in an unoccupied room for 5 days straight and it never happened is completely unacceptable. I am exhausted, I am sleep deprived, and I feel like the staff at the Baranof couldn’t care less. Shame on you. It would have taken less than 5 minutes to send someone up and unplug that clock. Thank you for proving what the comfort of your guests means to your establishment. 😡\n","review_rating":2.0,"sentiment_class":"unknown","sentiment_result":0.6395159941666666,"sentiment_breakdown":[["I would like to preface that I have stayed in the Baranof a number of times and my stay was wonderful, however the events of this week were totally unacceptable.",["negative",0.29064918]],["My husband and I stayed 5 nights in the Baranof during a legislative advocacy trip.",["positive",0.9482644]],["Every morning at 6am the neighboring room’s alarm went off for 11 solid minutes.",["positive",0.87316316]],["Every morning we contacted the front desk, every morning we were told the room was unoccupied, and that they would take care of it.",["positive",0.86394566]],["For 5 mornings, we were awoken by that alarm at 6 am.",["unknown",0.78391004]],["Every morning for 11 minutes we had to listen to it go off.",["unknown",0.33986133]],["If you have stayed in the Baranof before you know the walls are paper thin, but that usually isn’t a problem as it maintains a fairly quiet clientele.",["positive",0.9417073]],["The fact that we were told they would take care of this alarm situation in an unoccupied room for 5 days straight and it never happened is completely unacceptable.",["negative",0.25270465]],["I am exhausted, I am sleep deprived, and I feel like the staff at the Baranof couldn’t care less.",["positive",0.9372205]],["Shame on you.",["negative",0.13859715]],["It would have taken less than 5 minutes to send someone up and unplug that clock.",["unknown",0.37510762]],["Thank you for proving what the comfort of your guests means to your establishment.",["positive",0.92906094]]],"reviewer_fake_points":-20}


{"reviewer_id":"5F0A901D0D2BDC3141746180154E0A34","reviewer_name":"Kate C","review_text":"Stayed here nearly a week. Worst week of sleep in my life. Walls may actually be made of tissue paper, neighbors were all clearly audible through the walls at normal speaking volumes. Wallpaper was ripped, peeling, and dirty. Carpet as thin as the walls, drawers in furniture wouldn’t stay closed, and the showers...oh my. Forget being able to control the temperature—it’s going to be whatever it wants to be, frequently 6 or 7 different dramatic highs and lows throughout a single shower. The pressure was ok, which is a blessing because you want to get out as fast as you can. Service isn’t great either. Midway we just flat out ran out of toilet paper because housekeeping never supplied a spare roll. Finally, don’t even bother with the restaurants. They’re understaffed and the staff that is there isn’t interested in doing much. We spent 30 minutes in the bar one night with maybe 3 other parties present and were never able to even place an order. You can probably do worse, but it should be pretty easy to do miles better. The night lights in the bathroom say that it’s owned by Holland America, so I guess it’s slapped together just enough to keep cruise ship passengers under a roof on overnights, but it’s definitely unsuited to any kind of multiple night stay.","review_rating":2.0,"sentiment_class":"unknown","sentiment_result":0.6985651999999999,"sentiment_breakdown":[["Stayed here nearly a week.",["positive",0.89096594]],["Worst week of sleep in my life.",["unknown",0.35451305]],["Walls may actually be made of tissue paper, neighbors were all clearly audible through the walls at normal speaking volumes.",["unknown",0.3613672]],["Wallpaper was ripped, peeling, and dirty.",["positive",0.86979955]],["Carpet as thin as the walls, drawers in furniture wouldn’t stay closed, and the showers.",["positive",0.9415405]],["oh my.",["positive",0.87855273]],["Forget being able to control the temperature—it’s going to be whatever it wants to be, frequently 6 or 7 different dramatic highs and lows throughout a single shower.",["positive",0.8936705]],["The pressure was ok, which is a blessing because you want to get out as fast as you can.",["positive",0.9551756]],["Service isn’t great either.",["unknown",0.3323115]],["Midway we just flat out ran out of toilet paper because housekeeping never supplied a spare roll.",["unknown",0.73495376]],["Finally, don’t even bother with the restaurants.",["unknown",0.49808696]],["They’re understaffed and the staff that is there isn’t interested in doing much.",["unknown",0.76912403]],["We spent 30 minutes in the bar one night with maybe 3 other parties present and were never able to even place an order.",["negative",0.19922878]],["You can probably do worse, but it should be pretty easy to do miles better.",["positive",0.8734969]],["The night lights in the bathroom say that it’s owned by Holland America, so I guess it’s slapped together just enough to keep cruise ship passengers under a roof on overnights, but it’s definitely unsuited to any kind of multiple night stay.",["positive",0.925691]]],"reviewer_fake_points":-10}

Review Count History
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