revieweridB6AFEA91F6CAE81940A11170EFA44701reviewernameAndrea SreviewtextMy husband and I stayed at the Phoenix Hotel for 3 nights and we only have good things to say about this place If we could we would give it more than 5 stars nOur room was absolutely lovely very cosy and nicely decorated nThe staff were very friendly and helpful they have rules but they are fair and really not that hard to follownAlso I would like to thank our hosts for taking such good care of us Im vegan and I didnt say anything the first day we were there so breakfast was just normal with cheese and ham and jams bread etc But at the end I apologised and explained why I left so much food on the plate because I didnt want them to think I was rude Next day to my surprise they gave me almond milk granola with nuts and blueberries and of course the amazing bread and jams I am honestly ever so grateful for the amazing servicenWe can honestly say its one of the best hotels weve ever stayedreviewrating50sentimentclasspositivesentimentresult09463218689999999sentimentbreakdownMy husband and I stayed at the Phoenix Hotel for 3 nights and we only have good things to say about this placepositive09375244If we could we would give it more than 5 starspositive08936192Our room was absolutely lovely very cosy and nicely decoratedpositive09863202The staff were very friendly and helpful they have rules but they are fair and really not that hard to followpositive08923868Also I would like to thank our hosts for taking such good care of uspositive097850287Im vegan and I didnt say anything the first day we were there so breakfast was just normal with cheese and ham and jams bread etcpositive090020317But at the end I apologised and explained why I left so much food on the plate because I didnt want them to think I was rudepositive09207733Next day to my surprise they gave me almond milk granola with nuts and blueberries and of course the amazing bread and jamspositive097916955I am honestly ever so grateful for the amazing servicepositive09798783We can honestly say its one of the best hotels weve ever stayedpositive09948409reviewerfakepoints40

reviewerid13EA11FA828B68089D986DED7A79A5CAreviewernameredhenleereviewtextLovely immaculate accommodations My room was comfortable and warm a nice treat at the end of some cold days Great breakfast service and an excellent location with close tour bus pick up points highly recommendedreviewrating50sentimentclasspositivesentimentresult09556414200000001sentimentbreakdownLovely immaculate accommodationspositive087877786My room was comfortable and warm a nice treat at the end of some cold dayspositive09904282Great breakfast service and an excellent location with close tour bus pick up points highly recommendedpositive09977182reviewerfakepoints15

revieweridC078C4B6B097298C08B8BD5E2102AAA4reviewernameoptimism1776reviewtextRead very carefully the pattern of many the identical criticisms of the personalities of the two managers They need to control all guest interactions and behavior The hotel appearance is nice and clean but the customer experience suffers greatly They are control freaks leading to an awful pattern of behavior among the managers that manifests itself in dishonesty We booked a double room successfully on Expedia last evening and received an email confirmation of such for a stay in August 2018 Early this morning Expedia sent us a cancellation notice suggesting a credit card rejection by the hotel I called the Hotel Phoenix directly In Reykjavik and spoke to the day manager He was efficiently polite but abrupt I gave him my personal information and he insisted that my Amex card was invalid I assured him it is in good standing and offered to book directly with him I told him the nightly rate I paid online see below He said I must work through Expedia or another online booking aggregator like TripAdvisor He was just reception and had no ability to access their reservation system this in a very small hotel of 9 rooms I then called Expedia Expedia said the Hotel Phoenix rejected my card Expedia offered to call the Hotel while I was on hold and they spoke with the manager The hotel manager reiterated my card was rejected without providing a specific reason to Expedia I then conferenced Expedia and Amex to discuss Amex insisted my card was in good standing The Expedia rep acknowledged this Amex said there was NO ATTEMPT to process my card by the hotel after Expedia confirmed my reservation and accepted my AMEX during the online booking process Now the interesting part The double room I booked last evening was listed on Expedia and TripAdvisor at 21800 per night US The Expedia rep said she would rebook the same room over the phone with me When she gave me the price of the room the Hotel had just raised the minimum rate to 33000 Since bookings are now increasing for this summer in Reykjavik a very busy time of year the hotel decided it did not have to honor its published rate nor its relationship with Expedia to provide that published rate 21800 to guests me wanting to and expecting pay that agreed upon rate Read Delegators review written just one month ago in February 2018 He provides excellent detail on their method Bait and switch pure and simple In reality these guys did me a big favor Life is short Ill find a reputable place to stay in Augustreviewrating10sentimentclassunknownsentimentresult07283215288235293sentimentbreakdownRead very carefully the pattern of many the identical criticisms of the personalities of the two managerspositive08654253They need to control all guest interactions and behaviorpositive082446676The hotel appearance is nice and clean but the customer experience suffers greatlypositive08536256They are control freaks leading to an awful pattern of behavior among the managers that manifests itself in dishonestynegative021788698We booked a double room successfully on Expedia last evening and received an email confirmation of such for a stay in August 2018positive090454894Early this morning Expedia sent us a cancellation notice suggesting a credit card rejection by the hotelunknown06656624I called the Hotel Phoenix directly In Reykjavik and spoke to the day managerpositive08363401He was efficiently polite but abruptpositive08084703I gave him my personal information and he insisted that my Amex card was invalidunknown060018903I assured him it is in good standing and offered to book directly with himpositive09376843I told him the nightly rate I paid online see belowunknown039302853He said I must work through Expedia or another online booking aggregator like TripAdvisorpositive08589047He was just reception and had no ability to access their reservation system this in a very small hotel of 9 roomspositive094159335I then called Expediaunknown07392943Expedia said the Hotel Phoenix rejected my cardunknown066791266Expedia offered to call the Hotel while I was on hold and they spoke with the managerunknown07413324The hotel manager reiterated my card was rejected without providing a specific reason to Expediapositive08366211I then conferenced Expedia and Amex to discusspositive089847827Amex insisted my card was in good standingunknown06663567The Expedia rep acknowledged thisunknown05752724Amex said there was NO ATTEMPT to process my card by the hotel after Expedia confirmed my reservation and accepted my AMEX during the online booking processunknown07614938Now the interesting part The double room I booked last evening was listed on Expedia and TripAdvisor at 218positive0908342500 per night USunknown05296033The Expedia rep said she would rebook the same room over the phone with menegative021622553When she gave me the price of the room the Hotel had just raised the minimum rate to 330positive09022782400unknown05754469Since bookings are now increasing for this summer in Reykjavik a very busy time of year the hotel decided it did not have to honor its published rate nor its relationship with Expedia to provide that published rate 218negative01278555400 to guests me wanting to and expecting pay that agreed upon rateunknown05753702Read Delegators review written just one month ago in February 2018positive085321975He provides excellent detail on their methodpositive096404815Bait and switch pure and simplepositive096085805In reality these guys did me a big favorpositive08983765Life is shortpositive08685169Ill find a reputable place to stay in Augustunknown07882025reviewerfakepoints15

revieweridEDBA799487CD736D3B5259092A346C73reviewernameCharlesMzzzreviewtextWe spent four days here Although only a two star hotel it is very high quality Comfort cleanliness and charm rate very highly Our room was superb with quality linen and spotlessly clean Even a turndown service and chocolates Breakfasts were just as we like with plentiful coffee not to mention the delicious skyrr The guys who run the hotel were very helpful and pleasant A great hotel just far enough from the centre to be peaceful Parking is a bit of a painreviewrating50sentimentclasspositivesentimentresult08960655433333332sentimentbreakdownWe spent four days hereunknown0682734Although only a two star hotel it is very high qualitypositive08536499Comfort cleanliness and charm rate very highlypositive096983564Our room was superb with quality linen and spotlessly cleanpositive09926184Even a turndown service and chocolatespositive089190984Breakfasts were just as we like with plentiful coffee not to mention the delicious skyrrpositive092479527The guys who run the hotel were very helpful and pleasantpositive093900114A great hotel just far enough from the centre to be peacefulpositive09257167Parking is a bit of a painpositive0884329reviewerfakepoints5