reviewerid8D2DAD3AB7D60797AB6C3ED83B12EDD4reviewernameChrisjon42reviewtextWe returned to the Riu Palace Mexico for the 3rd time on 160519 we were hoping that everything would be as great as we remembered and we certainly were not dissapointed I had emailed the Hotel 2 weeks before we were due to arrive to ask if it was possible to have the same room we enjoyed the year before reception replied that they would try their best but could not promise but what they did do was allow us to book in on a return email to save us time when we did arrive which was very welcome after travelling for 10 hours On arrival at the Palace we were informed that the room we had requested was not free but they then went on to offer us a room upgrade which was one facing the fountainsreally lovely and peacefulnThe room was very clean with fluffy soft white towels the bedding immaculate and the bed very comfortable although i do enjoy sleeping on a firm mattressnWe did have an issue with the Jacuzzi bath not working but 1 phone call had a maintenance man in our room within 10 mins and the problem sortednThe food in the main resturant was really delicious the breakfast choice was vast but the Bacon and Sausage was not to my English taste Lunchtime in the beach resturant was also very good i did have a huge issue with the birds flying in and pecking at the puddings on the edge of the display area The staff do shoo them off but the birds keep returning as soon as the waiters turn their backA word of advise if you choose your meal and put it down on your table then wander off to get somthing else ie a drink the birds will be on your meal like a rocket Now the hotel can not control us leaving our food for a few moments they could change the open style of the pudding display and have pull down covers which would prevent the birds sharing the food ect yes this may make it a little more difficult to serve yourself but if there note around to explain why the covers were in use the majority of guests would understand so always pick your pudding from the centre of the displaynWe were thoroughly spoilt by the all the staff from cleaners to waiters to the gardeners who never stop working and always with a smile and a Hola to everyonenThe guys on the beach work relentlessly to clean and remove the Sargassum seaweed which is a continuing problem across many Carribbean resorts not just Playacar and although we struggled to get a clear blue sea view because of this issue it did not stop us going into the sea we did have to wade through the weed once in it was really good fun but i did notice that a lot of people would not venture into the water We have been to this resort now 15 times so have of course seen the beach at its picture perfect best but if this was your first visit i can understand if you were sad at how it looks at the moment some days there was very small amounts others the weed was very heavy i would rather see this natural occurance rather that lots of plastic garbage Mentioning plastic no straws are offered with any Cocktails or drinks i personally do like to use a straw so took paper ones with me Waiter service on the beach is a real treat especially as when we were there the tempreture was in the low to med 30s thank goodness for the shade of the palm trees One negative on the beach for us was the amount of times we were offered how shall i say this mood enhancing substances Over 15 years this is the first time we have been approached perhaps our resting faces looked like they needed cheering up nWe love coming back to the Riu Palace Mexico and are now looking to return again in January if you choose this Hotel i am sure you will not be dissapointedreviewrating50sentimentclasspositivesentimentresult07969048889473683sentimentbreakdownWe returned to the Riu Palace Mexico for the 3rd time on 160519 we were hoping that everything would be as great as we remembered and we certainly were not dissapointedunknown07195212I had emailed the Hotel 2 weeks before we were due to arrive to ask if it was possible to have the same room we enjoyed the year before reception replied that they would try their best but could not promise but what they did do was allow us to book in on a return email to save us time when we did arrive which was very welcome after travelling for 10 hourspositive08410423On arrival at the Palace we were informed that the room we had requested was not free but they then went on to offer us a room upgrade which was one facing the fountainsreally lovely and peacefulpositive09644517The room was very clean with fluffy soft white towels the bedding immaculate and the bed very comfortable although i do enjoy sleeping on a firm mattresspositive09574171We did have an issue with the Jacuzzi bath not working but 1 phone call had a maintenance man in our room within 10 mins and the problem sortedunknown045867208The food in the main resturant was really delicious the breakfast choice was vast but the Bacon and Sausage was not to my English tastepositive09269096Lunchtime in the beach resturant was also very good i did have a huge issue with the birds flying in and pecking at the puddings on the edge of the display areaunknown05624272The staff do shoo them off but the birds keep returning as soon as the waiters turn their backnegative029379764A word of advise if you choose your meal and put it down on your table then wander off to get somthing else ie a drink the birds will be on your meal like a rocketpositive081001943Now the hotel can not control us leaving our food for a few moments they could change the open style of the pudding display and have pull down covers which would prevent the birds sharing the food ect yes this may make it a little more difficult to serve yourself but if there note around to explain why the covers were in use the majority of guests would understand so always pick your pudding from the centre of the displayunknown075786626We were thoroughly spoilt by the all the staff from cleaners to waiters to the gardeners who never stop working and always with a smile and a Hola to everyonepositive09119903The guys on the beach work relentlessly to clean and remove the Sargassum seaweed which is a continuing problem across many Carribbean resorts not just Playacar and although we struggled to get a clear blue sea view because of this issue it did not stop us going into the sea we did have to wade through the weed once in it was really good fun but i did notice that a lot of people would not venture into the waterpositive09253375We have been to this resort now 15 times so have of course seen the beach at its picture perfect best but if this was your first visit i can understand if you were sad at how it looks at the moment some days there was very small amounts others the weed was very heavy i would rather see this natural occurance rather that lots of plastic garbagepositive08167754Mentioning plastic no straws are offered with any Cocktails or drinks i personally do like to use a straw so took paper ones with mepositive09577436Waiter service on the beach is a real treat especially as when we were there the tempreture was in the low to med 30s thank goodness for the shade of the palm treespositive094717586One negative on the beach for us was the amount of times we were offered how shall i say thispositive093651676mood enhancing substancespositive09828629Over 15 years this is the first time we have been approached perhaps our resting faces looked like they needed cheering uppositive092059124 We love coming back to the Riu Palace Mexico and are now looking to return again in January if you choose this Hotel i am sure you will not be dissapointedunknown045007482reviewerfakepoints100

reviewerid176878D393E7C155B7943741BB47FB75reviewernameEric Breviewtextstayed at this hotel begging May 2019 for two weeks our room was a big let down marbled floors with two steps leading down to a seating area with roll out bed in the dark theses steps where very dangerousespecially if you got up to use the toiletthe view from the balcony look out at the side of the next door hotel and a service pathway from the Riu across the roadthe room was very smellyshower even smelled worsehad to ask for shower soap to be replenished a few times we had gone for our Anniversary this was our fourth visit to Mexico we found the Hotel to be very boring went to the Spanish lesson advertised for 1030am and the person that was supposed to be giving it didn’t bother to turn up food was okstaff where very hard workersl don’t think we shall be returningas the Hotel didn’t have the Wowfactoras at other hotels we have stayed atreviewrating30sentimentclasspositivesentimentresult089659804sentimentbreakdownstayed at this hotel begging May 2019 for two weeks our room was a big let down marbled floors with two steps leading down to a seating area with roll out bed in the dark theses steps where very dangerousespecially if you got up to use the toiletthe view from the balcony look out at the side of the next door hotel and a service pathway from the Riu across the roadthe room was very smellyshower even smelled worsehad to ask for shower soap to be replenished a few times we had gone for our Anniversary this was our fourth visit to Mexico we found the Hotel to be very boring went to the Spanish lesson advertised for 1030am and the person that was supposed to be giving it didn’t bother to turn up food was okstaff where very hard workersl don’t think we shall be returningas the Hotel didn’t have the Wowfactoras at other hotels we have stayed atpositive089659804reviewerfakepoints40

reviewerid22BA04451A230D927CA282260AB085B6reviewernamemoparhemirtreviewtextMe and wife have been to this hotel no less than 12 times and the quality has only gotten better year after year Over the years we have gotten to know the staff And when we return we are always greeted by “Welcome Home” Their kindness and professionalism is second to none We love this hotel for so many reasons The Riu hotel is located in a gated community and has several neighboring Riu hotels that are in close proximity to explore and Playa Del Carmen is also in walking distance nAcross the street is a Starbucks and a shopping center for people who don’t want to leave The rooms are always clean and the maid service cleans your room every day if you choose The food is absolutely amazing And this year they built a place on the beach to get food for lunch This year the Riu had Coco Bongo do a foam pool party which was a lot of fun The beach at the Riu is awesome You have lots of room to get a chair under the palm trees or you can lay out by the ocean I love this hotel but my only real complaint is the entertainment The Riu caters to adults and tries to keep noise to a minimum If you want to party you have to go next door to the Riu Yucatán or Tequila If your listening Riu please address this problem When people go on vacation They not only want to have rest and relaxation but some of us like to have fun The Coco Bongo pool party was a great start nHighly recommend this hotel 😊reviewrating50sentimentclasspositivesentimentresult08673474527272728sentimentbreakdownMe and wife have been to this hotel no less than 12 times and the quality has only gotten better year after yearpositive097679126Over the years we have gotten to know the staffpositive08494314And when we return we are always greeted by “Welcome Home”unknown066285396Their kindness and professionalism is second to nonepositive08543333We love this hotel for so many reasonspositive09898663The Riu hotel is located in a gated community and has several neighboring Riu hotels that are in close proximity to explore and Playa Del Carmen is also in walking distancepositive09606558Across the street is a Starbucks and a shopping center for people who don’t want to leavepositive09340363The rooms are always clean and the maid service cleans your room every day if you choosepositive09760561The food is absolutely amazingpositive0986201And this year they built a place on the beach to get food for lunchpositive09908614This year the Riu had Coco Bongo do a foam pool party which was a lot of funpositive0966137The beach at the Riu is awesomepositive096404856You have lots of room to get a chair under the palm trees or you can lay out by the oceanpositive09461691I love this hotel but my only real complaint is the entertainmentpositive09902844The Riu caters to adults and tries to keep noise to a minimumpositive08231278If you want to partyunknown05881758you have to go next door to the Riu Yucatán or Tequilapositive08333432If your listening Riu unknown076624787please address this problemnegative011642762When people go on vacation They not only want to have rest and relaxation but some of us like to have funpositive094615614The Coco Bongo pool party was a great startpositive09657357Highly recommend this hotelpositive099470395reviewerfakepoints65

revieweridF16C421EE5CC8985EED4505B174EDF83reviewernamecfclee82reviewtextI’m currently writing at the end of our stay at the Riu Palace Mexico in Playacar Playa Del Carmen We are a family of 4 with 11 month old twins It’s our 3rd Riu palace stay through Tui previous stays at Puerto Vallarta and Dominican Republican but more notably our 1st away with the twinsnnThis palace is what I would describe as a modern palace still keeping some of the grand features traditional with the original Riu palace but now with a very slick stylish finish nnThe hotel lobby dining rooms and entertainment are all very nice comfortable areas to spend time in Service is of a high standard which is what we have come to expect from a palace and we have not been disappointed I don’t think I have waited more than a couple of minutes before being offered a drinknnFood at the hotel is absolutely fine The buffet does have a very wide choice and is well presented to cater for all It has personally got a bit repetitive during my 14 night stay but that’s not really a criticism We have only used the main dining room for buffet due to it being simpler to use with young children so am unable to give an opinion on the alternative dining options that are available The only thing I would suggest the hotel do is give clearer signs to what the food is It is sometimes unclear or inaccurate eg meats in sauces but with no descriptionnnThe rooms are nice clean and to a good standard There is an open plan livingbedroombathroom arrangement with only doors separating the walkin shower and toilet So if you are not part of a couple or family you may take this in to consideration as possibly intrusive to some We did find that rooms at this hotel only come with a view if interior facing or at the end of the buildings U shape There is a very slight pool view but I don’t believe there is a sea view as the buildings are not tall enough and there are a lot of palm trees in between The interior view is of the beautiful fountains but exterior rooms unfortunately just face neighbouring hotels rooms and are a little dark and dull in my opinion Interior facing rooms do come at a premium of more than 400 which with a little fuss I was able to get discounted by 50 so it’s always worth askingnnThe hotels grounds are very large and a lot of walking has been required from this holiday This hasn’t been too much of an issue for us but I do not see this hotel as being modern in terms of its wheelchair access The hotel entrancelobby barreception is a floor above the hotel pools restaurants and the hotel only has 2 lifts based in the lobby area Unfortunately this creates quite a detour each day in order to get to restaurants in the morning or back to the room in the evening and needing the stroller for the twins at all times The lift is also very small with the stroller literally only just able to squeeze in with 1 adult We have found that we have covered more than 5km each day in getting around due to needing the lift The hotel should consider a ramp access or large lift at the stairwell leading down from the lobby and also at points further down the building closer to the poolsnnA couple of members of staff I would like to highlight for appreciation of their great work and attentionespecially when it came to our twins Nelcy at breakfast was great Extremely attentive and helpful and a credit to the hotel The same also can be said for Francisco who always made sure that we are happy during our meals and would create a positive distraction for the kids All of the staff have been great though They are all courteous polite and friendly and look to offer a high standard of customer servicennA couple of other bits worth mentioning The wiif at the hotel is the best I’ve had and is strong throughout the whole hotel nnWe spent time at all 5 Riu’s in Playacar highlights for us were the White Party at Riu Tequila incredible atmosphere The kids pool at Riu Tequila was also our preferred pool to use as had better shade and more for kids such as slides and water features nnWe also enjoyed the infinity pool at Riu Palace Riviera Maya but we are told that this won’t be there for too much longer as it is also getting the ‘modern’ makeover nnThe pools at this ‘modern’ Riu are ok there is no wow about them I’m surprised that they are leaving the infinity pool for the new 4 pool structure It’s tidy but a little dull in my opinion The pools here are also very warm due to the constant warm weather and offer little heat relief which will please some I know but disappoint othersnnOverall we’ve had a very good family holiday I probably wouldn’t return but only as this hotel does not really suit our needs as a family I personally preferred the Riu Palace in Puerto Vallarta when on a couples holiday and for a family holiday I would probably stay at Riu Tequila Both of which are also considerably cheaper staysnreviewrating40sentimentclasspositivesentimentresult08736371372916666sentimentbreakdownI’m currently writing at the end of our stay at the Riu Palace Mexico in Playacar Playa Del Carmenpositive094298303We are a family of 4 with 11 month old twinspositive092906654It’s our 3rd Riu palace stay through Tui previous stays at Puerto Vallarta and Dominican Republican but more notably our 1st away with the twinsunknown06399114This palace is what I would describe as a modern palace still keeping some of the grand features traditional with the original Riu palace but now with a very slick stylish finishpositive097757804The hotel lobby dining rooms and entertainment are all very nice comfortable areas to spend time inpositive09806144Service is of a high standard which is what we have come to expect from a palace and we have not been disappointedpositive09367797I don’t think I have waited more than a couple of minutes before being offered a drinkpositive09331031Food at the hotel is absolutely finepositive086797065The buffet does have a very wide choice and is well presented to cater for allpositive097268754It has personally got a bit repetitive during my 14 night stay but that’s not really a criticismpositive08972606We have only used the main dining room for buffet due to it being simpler to use with young children so am unable to give an opinion on the alternative dining options that are availableunknown062317234The only thing I would suggest the hotel do is give clearer signs to what the food ispositive098214394It is sometimes unclear or inaccurate enegative028631282gunknown078255767meats in sauces but with no descriptionpositive09364975The rooms are nice clean and to a good standardpositive09688476There is an open plan livingbedroombathroom arrangement with only doors separating the walkin shower and toiletunknown07578705So if you are not part of a couple or family you may take this in to consideration as possibly intrusive to somepositive09422571We did find that rooms at this hotel only come with a view if interior facing or at the end of the buildings U shapepositive08544587There is a very slight pool view but I don’t believe there is a sea view as the buildings are not tall enough and there are a lot of palm trees in betweenpositive084654677The interior view is of the beautiful fountains but exterior rooms unfortunately just face neighbouring hotels rooms and are a little dark and dull in my opinionpositive09484343Interior facing rooms do come at a premium of more than 400 which with a little fuss I was able to get discounted by 50 so it’s always worth askingpositive095296633The hotels grounds are very large and a lot of walking has been required from this holidaypositive093879914This hasn’t been too much of an issue for us but I do not see this hotel as being modern in terms of its wheelchair accesspositive08401626The hotel entrancelobby barreception is a floor above the hotel pools restaurants and the hotel only has 2 lifts based in the lobby areapositive096590704Unfortunately this creates quite a detour each day in order to get to restaurants in the morning or back to the room in the evening and needing the stroller for the twins at all timespositive09428587The lift is also very small with the stroller literally only just able to squeeze in with 1 adultunknown0548175We have found that we have covered more than 5km each day in getting around due to needing the liftpositive096719635The hotel should consider a ramp access or large lift at the stairwell leading down from the lobby and also at points further down the building closer to the poolspositive088559645A couple of members of staff I would like to highlight for appreciation of their great work and attentionespecially when it came to our twinspositive08619435Nelcy at breakfast was greatpositive09602075Extremely attentive and helpful and a credit to the hotelpositive097753155The same also can be said for Francisco who always made sure that we are happy during our meals and would create a positive distraction for the kidspositive09897111All of the staff have been great thoughpositive09022608They are all courteous polite and friendly and look to offer a high standard of customer servicepositive095619684A couple of other bits worth mentioningpositive085644335The wiif at the hotel is the best I’ve had and is strong throughout the whole hotelpositive09944834We spent time at all 5 Riu’s in Playacar highlights for us were the White Party at Riu Tequila incredible atmospherepositive097467875The kids pool at Riu Tequila was also our preferred pool to use as had better shade and more for kids such as slides and water featurespositive09901698We also enjoyed the infinity pool at Riu Palace Riviera Maya but we are told that this won’t be there for too much longer as it is also getting the ‘modern’ makeoverunknown076760465The pools at this ‘modern’ Riu are ok there is no wow about themunknown07643922I’m surprised that they are leaving the infinity pool for the new 4 pool structurepositive0831296It’s tidy but a little dull in my opinionpositive093489903The pools here are also very warm due to the constant warm weather and offer little heat relief which will please some I know but disappoint otherspositive09852261Overall we’ve had a very good family holidaypositive091252244I probably wouldn’t return but only as this hotel does not really suit our needs as a familyunknown032070503I personally preferred the Riu Palace in Puerto Vallarta when on a couples holiday and for a family holiday I would probably stay at Riu Tequilapositive09675427Both of which are also considerably cheaper stayspositive0938052reviewerfakepoints20