revieweridED8D648859AB9E294DA490EA0503CC05reviewernameMCitygalreviewtextThe hotel rooms were great We had a room with a gorgeous view The pathways were loud but you could hear guests walking to there rooms at night The pools were wonderful and the drinks were good You could order drinks for kids as wellnThe foodnIt was not the best I got rice almost every meal because the food just wasnt pleasingreviewrating30sentimentclasspositivesentimentresult08610402325sentimentbreakdownThe hotel rooms were greatpositive09651406We had a room with a gorgeous viewpositive087488395The pathways were loud but you could hear guests walking to there rooms at nightpositive09167521The pools were wonderful and the drinks were goodpositive098231345You could order drinks for kids as wellpositive09637823The foodpositive09195008It was not the bestunknown031931686I got rice almost every meal because the food just wasnt pleasingpositive09466318reviewerfakepoints20

reviewerid3BD156FE01696D4B50CBB88E51F387A0reviewernameAaqafamilyreviewtextWeve been back for 2 weeks now and finally made time for a full review It was our first time to Mexico and our first all inclusive experience so its hard to compare it to anything We were 2 adults and 3 kids 147nn OVERALL 810nA great family holiday for us The kids loved spending most of their days in the pools making friends I would not hesitate at all to recommend this hotel to family and friends We have never gone to the same place more then once as the world is huge but we would consider coming back here with the kids and I think it would be even more enjoyable in a couple years time when our youngest is less dependent If we return we would definitely like to venture out and explore more of the regionnnIf youre looking for more of the nitty gritty here is my wordy reviewnnThe HOTEL 810nClean and modern the staff were helpful and friendly a few hiccups during the stay which were generally dealt with in a timely manner The wifi not that we really needed it was great most the time Some dead spots but nothing to complain aboutnnFOOD 810 although we are not very fussynThere is lots of choice at the buffets different themes each night but I feel it was 70 the same options night to night nFood was always warmhot enough thought I would mention as I had seen some comments about the food not being hotnAt the breakfast buffet our family loved the crepe station it was awesome I also really liked the fresh juicesmoothie stand every morningnThe only negative for me is having to track down a high chair each time for the babynIt was also nice to go to the a la carte restaurants a few nights as well we chose nThai starters soup was bland but I had an amazing curry there My husbands fish dish was more of a miss according to him n Japanese I thought was delish although being from Vancouver and a sushi snob the hubby wasnt as impressed it was a fun and interactive dinner n Steak house A good main dish buffet appies were a bit random our server wasnt the bestn Brazilian yummy but the meat in Brazil is better We were so full by the end of itnnBARS nPlentiful and although we didnt drink much we enjoyed a few different cocktails my fav was the Coco Loco the bar tenders were great with dealing with our 7 year old who really enjoyed ordering himself kids drinks from them One of my fav things to do was ordering a drink in the lobby bar then taking it up to dinner with mennThe SMOOTHIE BAR and COFFEE SHOP were nice options too my husband who is a bit of a coffee snob was not super impressed with the coffee shop but Im sure for the average coffee drinker its fine I enjoyed a nice iced coffee there one afternoon My fav smoothie was the luum once there was a man in front of me who gave the lady a banana to add to his smoothie which I thought was brilliant to add some proteinnnROOMS 910 depending on location and staff involvednWere modern with comfy bedspillows and towels Some rooms seem to have AC problems but staff was fast to fix it Location of the room can make a big difference as I feel the resort is quite bigspread out We were first put in the 1500 block and had some problems with the room AC water pressure etc the location of this block was not the best for us and our family of 3 young children we requested a move and moved to the 1100 block which was perfect We were on the ground level and it was fine I didnt notice it to be noisier than the previous 1500 room on the 2nd floor and it was easier as we generally had the stroller with us There are elevators though so its not a big dealnWe enjoyed towel art every day which the kids loved The patio was great although we only used it for the clothes line provided to hang swim wear out at the end of the day The Jacuzzi is a neat feature ask your concierge for bubble bath nOur concierge Avi was super friendly and helpful nThe CLEANERS were efficient and the room was spotless each time they left top marks to them nWe never used the safe as we really didnt have anything of value left in the room Our belongings were never touched and I felt completely safe leaving things outnWe didnt use the mini bar much only to grab a couple cans to give to a gardener who got a coconut for the kids to drink out of n Bottom line if you are not happy with your room speak to reception to deal with any issues or ask to move I did this politely and never had any issuesnnPOOLSnWe spent a few days at the kids pool the quiet pool and the activity pool closest to the steakhouse all were good and offered something different Will mention that the loungers around parts of the quiet pool could use updating One of the sides of the quiet pool had a nice breeze coming off the ocean which I really enjoyed We visited end April it was 30 degrees every day and humid so a nice breeze was great It rained a few times during the night but nothing but sun during the daysnWe also enjoyed the lazy river really nice feature The only suggestion Id make is that it would be nice to have lockerssomewhere safe to leave belongingsnnSHOWS nOnly thing that would have been more beneficial to us is earlier show times as a 9pm start is hard with young kids nWe did catch the Coco show which was well done nThe fire show on the beach the one night was impressive as well nThe mariachi band on the Mexico themed buffet night was a great touch and the games they had set out were tons of funnThe foam party on the one Saturday we were there was lots of fun especially for the kidsnnACTIVITIES nI tried the archery air gun and bingo all were enjoyable Although I gave myself a wicked arm bruise at archery nMy husband did the bike tour which apparently was great I tried to do it one time but it was already full when I got there I think a max of 20 people I never tried to go again as the timing just didnt work with our 1yr olds napnWe did check out the dolphins although not really our thing it was something different to do one morning It was a short simple show they obviously make their money through the private swims etc For us it was a neutral experiencennOur older kids never ended up going to the KIDS CLUB but did partake in the pinata bash on the stage 2 evenings during our stay and had a blast and it was fun trying out Mexican candy afterwardsnnThe BEACH was really nice unfortunately there were red flags and mild seaweed most of the days we were there no ones fault obviously but it meant that we couldnt take advantage of the kayaks or snorkel options nIf the wind and seaweed stay away I think the beach would be AMAZING not a long sprawling beach but a nice protected swimming beach which is exactly why we booked here Even with the red flags and a bit of seaweed we waded in a couple meters and there were lots of friendly fish right there in shin deep water The kids preferred the pools so we only had one beach day however I did have a morning to myself on the beach which included a massage in one of the huts and it was great the massage itself was mediocre I had asked for deep tissue but it ended feeling like just a regular massage but it was still so nice to relax on the beach for half an hour all to myself nnThe STAFF were professional and helpful some more than others but no problems with anyone We didnt really have the same staff at the buffet ever but by the end of our 11 day stay did see one or two of our favs a couple timesnnThe ICE CREAM shop was great as well as ice cream being available at the night buffets pretty sure the kids diet was 90 ice cream Only comment here is that the shop decor is a little sparse it could do with some love and a makeovernnThe BBQ shack was our go to when at the kids poolbeach or quiet pool has all the basics hot dogs burgers chicken fries as well as nachos and some basic salad optionsnnThe Steak House did a lunch buffet as well so that was nice when we spent the afternoon at the pool by it It also has a soft serve ice cream machinennWILDLIFEnIt was fun to spot the animals around the resort this I think was a highlight for our daughter I just wish people would not feed the animals they are wild and if you truly like them please dont feed them just admire from a distancennRANDOM pointsn Expect to be hottiredgrumpy when you arrive Most of us have a bit of a trek to get there and then its hothumid and big to figure out at first Make sure your AC works as soon as you get into your room after a good nights sleep you will be feeling a lot more relaxed to enjoy the place the next morning properly n It would be nice if the resort map was to scale It took me about 2 days to figure out the placealthough I admit Im not the best with directions n Its wall to wall tiles if it is wet you will most likely slip Personally didnt have any issues as Im a cautious mover but our 4 yr old fell once as I was mid sentence telling her to slow down n We did the members tour was about 3 hrs of our time The 3 gentlemen that we dealt with were all pretty low pressure We didnt buy in but we were tempted more than we expectedn Cancun airport was not at all as aggressive and intimating as I had thought due to comments I had readn We organized private transfers with Canada transfers which was great They had car seats set up for all 3 kids and were on time I would recommend them for suren If you can DO the online Mexican VISA form We did and were glad No line up for us walked almost straight through with no fuss at all The line wasnt marked obviously so we almost missed it and lined up with everyone else A god send when travelling with kidsreviewrating40sentimentclasspositivesentimentresult08765068344705879sentimentbreakdownWeve been back for 2 weeks now and finally made time for a full reviewpositive088707054It was our first time to Mexico and our first all inclusive experience so its hard to compare it to anythingpositive084707075We were 2 adults and 3 kids 147 OVERALL 810 A great family holiday for uspositive09280641The kids loved spending most of their days in the pools making friendspositive09685092I would not hesitate at all to recommend this hotel to family and friendspositive097839034We have never gone to the same place more then once as the world is huge but we would consider coming back here with the kids and I think it would be even more enjoyable in a couple years time when our youngest is less dependentpositive097887826If we return we would definitely like to venture out and explore more of the regionunknown045532584If youre looking for more of the nitty gritty here is my wordy review The HOTEL 810 Clean and modern the staff were helpful and friendly a few hiccups during the stay which were generally dealt with in a timely mannerpositive093929136The wifi not that we really needed it was great most the timepositive09485548Some dead spots but nothing to complain aboutpositive082418585FOOD 810 although we are not very fussy There is lots of choice at the buffets different themes each night but I feel it was 70 the same options night to nightpositive090454096Food was always warmhot enough thought I would mention as I had seen some comments about the food not being hotpositive09792635 At the breakfast buffet our family loved the crepe station it was awesomepositive092529243I also really liked the fresh juicesmoothie stand every morningpositive098714185The only negative for me is having to track down a high chair each time for the babypositive097450846It was also nice to go to the a la carte restaurants a few nights as well we chose Thai starters soup was bland but I had an amazing curry therepositive09779578My husbands fish dish was more of a miss according to him Japanese I thought was delish although being from Vancouver and a sushi snob the hubby wasnt as impressed it was a fun and interactive dinner Steak house A good main dish buffet appies were a bit random our server wasnt the best Brazilian yummy but the meat in Brazil is better We were so full by the end of itpositive097538686 BARS Plentiful and although we didnt drink much we enjoyed a few different cocktails my fav was the Coco Loco the bar tenders were great with dealing with our 7 year old who really enjoyed ordering himself kids drinks from thempositive0992011One of my fav things to do was ordering a drink in the lobby bar then taking it up to dinner with mepositive09801948The SMOOTHIE BAR and COFFEE SHOP were nice options too my husband who is a bit of a coffee snob was not super impressed with the coffee shop but Im sure for the average coffee drinker its finepositive099665856I enjoyed a nice iced coffee there one afternoonpositive099337465My fav smoothie was the luum once there was a man in front of me who gave the lady a banana to add to his smoothie which I thought was brilliant to add some proteinpositive0977457ROOMS 910 depending on location and staff involved Were modern with comfy bedspillows and towelspositive08288525Some rooms seem to have AC problems but staff was fast to fix itpositive092107856Location of the room can make a big difference as I feel the resort is quite bigspread outpositive09831519We were first put in the 1500 block and had some problems with the room AC water pressure etc the location of this block was not the best for us and our family of 3 young children we requested a move and moved to the 1100 block which was perfectpositive097994345We were on the ground level and it was fine I didnt notice it to be noisier than the previous 1500 room on the 2nd floor and it was easier as we generally had the stroller with uspositive097732544There are elevators though so its not a big dealpositive088852We enjoyed towel art every day which the kids lovedpositive09678074The patio was great although we only used it for the clothes line provided to hang swim wear out at the end of the daypositive09072104The Jacuzzi is a neat feature ask your concierge for bubble bath Our concierge Avi was super friendly and helpfulpositive09377002The CLEANERS were efficient and the room was spotless each time they left top marks to thempositive082887965We never used the safe as we really didnt have anything of value left in the roompositive07975133Our belongings were never touched and I felt completely safe leaving things outpositive08637197We didnt use the mini bar much only to grab a couple cans to give to a gardener who got a coconut for the kids to drink out of Bottom line if you are not happy with your room speak to reception to deal with any issues or ask to movepositive0941705I did this politely and never had any issuespositive09186694POOLS We spent a few days at the kids pool the quiet pool and the activity pool closest to the steakhouse all were good and offered something differentpositive084611565Will mention that the loungers around parts of the quiet pool could use updatingpositive09324483One of the sides of the quiet pool had a nice breeze coming off the ocean which I really enjoyedpositive095390725We visited end April it was 30 degrees every day and humid so a nice breeze was greatpositive097895604It rained a few times during the night but nothing but sun during the dayspositive086527693We also enjoyed the lazy river really nice featurepositive094862443The only suggestion Id make is that it would be nice to have lockerssomewhere safe to leave belongingspositive08669118SHOWS Only thing that would have been more beneficial to us is earlier show times as a 9pm start is hard with young kidspositive092648935We did catch the Coco show which was well donepositive086394864The fire show on the beach the one night was impressive as wellpositive09560661The mariachi band on the Mexico themed buffet night was a great touch and the games they had set out were tons of fununknown0546218The foam party on the one Saturday we were there was lots of fun especially for the kidspositive09410162ACTIVITIES I tried the archery air gun and bingo all were enjoyable Although I gave myself a wicked arm bruise at archerypositive08989622 My husband did the bike tour which apparently was greatunknown03786555I tried to do it one time but it was already full when I got there I think a max of 20 people I never tried to go again as the timing just didnt work with our 1yr olds napunknown03441481We did check out the dolphins although not really our thing it was something different to do one morningunknown06784285It was a short simple show they obviously make their money through the private swims etcpositive094039726For us it was a neutral experiencepositive08427391Our older kids never ended up going to the KIDS CLUB but did partake in the pinata bash on the stage 2 evenings during our stay and had a blast and it was fun trying out Mexican candy afterwardspositive088034284The BEACH was really nice unfortunately there were red flags and mild seaweed most of the days we were there no ones fault obviously but it meant that we couldnt take advantage of the kayaks or snorkel optionspositive087421584If the wind and seaweed stay away I think the beach would be AMAZING not a long sprawling beach but a nice protected swimming beach which is exactly why we booked herepositive08644556Even with the red flags and a bit of seaweed we waded in a couple meters and there were lots of friendly fish right there in shin deep waterpositive090378463The kids preferred the pools so we only had one beach day however I did have a morning to myself on the beach which included a massage in one of the huts and it was great the massage itself was mediocre I had asked for deep tissue but it ended feeling like just a regular massage but it was still so nice to relax on the beach for half an hour all to myself The STAFF were professional and helpful some more than others but no problems with anyonepositive094840616We didnt really have the same staff at the buffet ever but by the end of our 11 day stay did see one or two of our favs a couple timespositive091330236The ICE CREAM shop was great as well as ice cream being available at the night buffets pretty sure the kids diet was 90 ice creampositive09373708Only comment here is that the shop decor is a little sparse it could do with some love and a makeoverpositive090503067The BBQ shack was our go to when at the kids poolbeach or quiet pool has all the basics hot dogs burgers chicken fries as well as nachos and some basic salad optionspositive099181The Steak House did a lunch buffet as well so that was nice when we spent the afternoon at the pool by itpositive096119773It also has a soft serve ice cream machinepositive09654847WILDLIFE It was fun to spot the animals around the resort this I think was a highlight for our daughterpositive09232629I just wish people would not feed the animals they are wild and if you truly like them please dont feed them just admire from a distancepositive090935606RANDOM points Expect to be hottiredgrumpy when you arrivepositive07921729Most of us have a bit of a trek to get there and then its hothumid and big to figure out at firstpositive09104385Make sure your AC works as soon as you get into your room after a good nights sleep you will be feeling a lot more relaxed to enjoy the place the next morning properlypositive09838054 It would be nice if the resort map was to scale It took me about 2 days to figure out the placeunknown045045793although I admit Im not the best with directionspositive086516994 Its wall to wall tiles if it is wet you will most likely slippositive08394612Personally didnt have any issues as Im a cautious mover but our 4 yr old fell once as I was mid sentence telling her to slow downpositive094814634 We did the members tour was about 3 hrs of our timepositive086317736The 3 gentlemen that we dealt with were all pretty low pressureunknown07210457We didnt buy in but we were tempted more than we expectedpositive08878119 Cancun airport was not at all as aggressive and intimating as I had thought due to comments I had readpositive081997865 We organized private transfers with Canada transfers which was greatpositive08390173They had car seats set up for all 3 kids and were on timepositive09130256I would recommend them for surepositive09748762 If you can DO the online Mexican VISA formunknown049125513We did and were gladpositive08873062No line up for us walked almost straight through with no fuss at allpositive09179092The line wasnt marked obviously so we almost missed it and lined up with everyone elseunknown054949003reviewerfakepoints10

revieweridE9AA75B41C5219B242B41C78FAA7FE2DreviewernameKylereviewtextI went to Grand Sirens Rivera Maya a few weeks ago and had a good time with family Overall the resort was very nice with lots of greenery and lots of room to walk aroundexplorenUnfortunately our experience with paying for our spa services at the spa was disappointing We were not provided with the RMT receipts after our massages as promised and when we tried to ask about our receipts we were just told to talk to someone else After speaking with numerous people at the resort with no direction the front desk told us we could just call or email the resort and that they would send it electronically Ive now spent the last couple weeks trying to contact the resort and I am not getting any responses from anyonereviewrating10sentimentclassunknownsentimentresult061171387sentimentbreakdownI went to Grand Sirens Rivera Maya a few weeks ago and had a good time with familypositive09881017Overall the resort was very nice with lots of greenery and lots of room to walk aroundexplorepositive09867078Unfortunately our experience with paying for our spa services at the spa was disappointingunknown046385235We were not provided with the RMT receipts after our massages as promised and when we tried to ask about our receipts we were just told to talk to someone elseunknown04145169After speaking with numerous people at the resort with no direction the front desk told us we could just call or email the resort and that they would send it electronicallynegative013050337Ive now spent the last couple weeks trying to contact the resort and I am not getting any responses from anyoneunknown06866011reviewerfakepoints40

reviewerid40E683A0D532039914D8B2FB172BE285reviewernamelayla1508reviewtextJust returning from another wonderful two weeks at the grand Sirenis this was our first full holiday as members after joining last yearnThis place gets better and better we love everything about this hotelnBut In my opinion the staff really make it that extra bit special Our concierge JC was fantastic sorting all our reservations and making our holiday run as smooth as possible All the staff at the beach club nYou guys are amazing you made our holiday Alex and Edison went above and beyond everyday fantastic guys Clem In the vip pool bar made our day every day with his sense of humour and wacky shots as did the wonderfulnWaitresses around the members pool lovely lovelynLadies and all the waiters in the beach club Food was amazing we loved the French and Mediterranean also the gala night Our room was perfect I can’t think of anything negative to say We will be back next year fornSure Thank you all for an amazing holiday xreviewrating50sentimentclasspositivesentimentresult09624851766666667sentimentbreakdownJust returning from another wonderful two weeks at the grand Sirenis this was our first full holiday as members after joining last yearpositive09335259This place gets better and better we love everything about this hotel But In my opinion the staff really make it that extra bit specialpositive09971259Our concierge JC was fantastic sorting all our reservations and making our holiday run as smooth as possiblepositive09896827All the staff at the beach club You guys are amazing you made our holidaypositive09559913Alex and Edison went above and beyond everyday fantastic guyspositive096383095Clem In the vip pool bar made our day every day with his sense of humour and wacky shots as did the wonderful Waitresses around the members pool lovely lovely Ladies and all the waiters in the beach clubpositive09597136Food was amazing we loved the French and Mediterranean also the gala nightpositive09927452Our room was perfect I can’t think of anything negative to saypositive098991054We will be back next year for Surepositive08798405reviewerfakepoints120