reviewerid59BA6291DE81EFC57CBB3AFA4707F323reviewernameAndy TreviewtextBooked 2 nights in Deluxe double room on Bookingcom due to reviews it received To say we were disappointed would be an understatement The room was tiny the bathroom was tiny and nothing like the pictures on the website There was only a queen sized bed in the room We left for a day of sightseeing around 1030 am and returned at 1830 to find the room had not been cleaned the bins hadnt been emptied and the bed not made For a so called 5 hotel it was an appalling oversightreviewrating10sentimentclassunknownsentimentresult04506401785714286sentimentbreakdownBooked 2 nights in Deluxe double room on Bookingpositive09120677com due to reviews it receivedunknown03511321To say we were disappointed would be an understatementunknown059306204The room was tiny the bathroom was tiny and nothing like the pictures on the websitenegative016757838There was only a queen sized bed in the roomunknown03219587We left for a day of sightseeing around 1030 am and returned at 1830 to find the room had not been cleaned the bins hadnt been emptied and the bed not madeunknown042656553For a so called 5 hotel it was an appalling oversightunknown03821168reviewerfakepoints40

reviewerid08ABB7B208141EB9E994F55FF515E5E5reviewernameClaire OrtonreviewtextI have never wrote a review but just had to say how amazing this hotel was nWe were upgraded as it was my birthday to a club suite and also had free bottle of Prosecco sent to our room nStaff were attentive and was just absolute pure luxury nWill never stop anywhere else when we stay in London nTruly amazing thankyou xxreviewrating50sentimentclasspositivesentimentresult09718946749999999sentimentbreakdownI have never wrote a review but just had to say how amazing this hotel was positive095884645We were upgraded as it was my birthday to a club suite and also had free bottle of Prosecco sent to our room Staff were attentive and was just absolute pure luxury Will never stop anywhere else when we stay in London positive09849429reviewerfakepoints25

revieweridE28C9C94379D415C18D1ADA2EBE5C264reviewernamees2406reviewtextI travel around a lot and work at and visit 5 hotels regularly therefore I am familiar with high standards and this hotel met and exceeded all expectations I had with the high standards set by all members of staff The reception team were fantastic welcoming and couldnt do enough for you I also had the pleasure of meeting the manager who made everything run so smoothly for us and made sure we were taken care of Our turndown service was beautiful house keeping are doing a fantastic job as our room was spotless Overall our stay was perfect will definitely be visiting againreviewrating50sentimentclasspositivesentimentresult0917054076sentimentbreakdownI travel around a lot and work at and visit 5 hotels regularly therefore I am familiar with high standards and this hotel met and exceeded all expectations I had with the high standards set by all members of staffpositive09785905The reception team were fantastic welcoming and couldnt do enough for youunknown077242804I also had the pleasure of meeting the manager who made everything run so smoothly for us and made sure we were taken care ofpositive09133076Our turndown service was beautiful house keeping are doing a fantastic job as our room was spotlesspositive098715174Overall our stay was perfect will definitely be visiting againpositive09337925reviewerfakepoints20

reviewerid09ED416FD3930B4EA7ED9F5EEE4196F5reviewernamePeter SreviewtextNever ever have I had the shocking checkout experience as I had from this hotel todaynWe used BookingCom to book this hotel and in order to get the best value for money prepaid for the room and the cooked breakfast This isn’t a cheat option coming in at £25 per head Even more expensive when on checkout they insisted I pay again for the breakfast Luckily I had an email confirmation of booking and a receipt for the credit card payment This they considered not evidence of paymentnAfter 20 minutes and blood pressure through the roof I reluctantly paid for a second timenMy suggestion is steer clear of this hotelnI will recover my money and I will shine a light on this hotel and its duplicitous methodsreviewrating10sentimentclassunknownsentimentresult06958600469999999sentimentbreakdownNever ever have I had the shocking checkout experience as I had from this hotel todaypositive08024878We used Bookingpositive08817616Com to book this hotel and in order to get the best value for money prepaid for the room and the cooked breakfastpositive098148566This isn’t a cheat option coming in at £25 per headunknown043609443Even more expensive when on checkout they insisted I pay again for the breakfastunknown05624276Luckily I had an email confirmation of booking and a receipt for the credit card paymentunknown049583483This they considered not evidence of paymentunknown04242551After 20 minutes and blood pressure through the roof I reluctantly paid for a second timepositive0884389My suggestion is steer clear of this hotelunknown05915697I will recover my money and I will shine a light on this hotel and its duplicitous methodspositive089829475reviewerfakepoints90