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Overview
  • How are reviewers describing this item?
    great, professional, done, polite and clean.
  • Our engine has analyzed and discovered that 60.0% of the reviews are reliable.
  • This product had a total of 8 reviews as of our last analysis date on Aug 16 2017.
Reviews Summary

{"reviewer_id":"59BA6291DE81EFC57CBB3AFA4707F323","reviewer_name":"Andy T","review_text":"Booked 2 nights in Deluxe double room on Booking.com due to reviews it received. To say we were disappointed would be an understatement. The room was tiny, the bathroom was tiny and nothing like the pictures on the website. There was only a queen sized bed in the room. We left for a day of sightseeing around 1030 am and returned at 1830 to find the room had not been cleaned, the bins hadn't been emptied and the bed not made. For a so called 5* hotel it was an appalling oversight.","review_rating":1.0,"sentiment_class":"unknown","sentiment_result":0.4506401785714286,"sentiment_breakdown":[["Booked 2 nights in Deluxe double room on Booking.",["positive",0.9120677]],["com due to reviews it received.",["unknown",0.3511321]],["To say we were disappointed would be an understatement.",["unknown",0.59306204]],["The room was tiny, the bathroom was tiny and nothing like the pictures on the website.",["negative",0.16757838]],["There was only a queen sized bed in the room.",["unknown",0.3219587]],["We left for a day of sightseeing around 1030 am and returned at 1830 to find the room had not been cleaned, the bins hadn't been emptied and the bed not made.",["unknown",0.42656553]],["For a so called 5* hotel it was an appalling oversight.",["unknown",0.3821168]]],"reviewer_fake_points":40}


{"reviewer_id":"08ABB7B208141EB9E994F55FF515E5E5","reviewer_name":"Claire Orton","review_text":"I have never wrote a review but just had to say how amazing this hotel was ! \nWe were upgraded as it was my birthday to a club suite and also had free bottle of Prosecco sent to our room \nStaff were attentive and was just absolute pure luxury \nWill never stop anywhere else when we stay in London !\nTruly amazing thankyou xx","review_rating":5.0,"sentiment_class":"positive","sentiment_result":0.9718946749999999,"sentiment_breakdown":[["I have never wrote a review but just had to say how amazing this hotel was !",["positive",0.95884645]],["We were upgraded as it was my birthday to a club suite and also had free bottle of Prosecco sent to our room Staff were attentive and was just absolute pure luxury Will never stop anywhere else when we stay in London !",["positive",0.9849429]]],"reviewer_fake_points":25}


{"reviewer_id":"E28C9C94379D415C18D1ADA2EBE5C264","reviewer_name":"es2406","review_text":"I travel around a lot and work at and visit 5* hotels regularly, therefore I am familiar with high standards, and this hotel met and exceeded all expectations I had with the high standards set by all members of staff. The reception team were fantastic, welcoming and couldn't do enough for you. I also had the pleasure of meeting the manager, who made everything run so smoothly for us and made sure we were taken care of. Our turn-down service was beautiful, house keeping are doing a fantastic job as our room was spotless! Overall our stay was perfect, will definitely be visiting again.","review_rating":5.0,"sentiment_class":"positive","sentiment_result":0.917054076,"sentiment_breakdown":[["I travel around a lot and work at and visit 5* hotels regularly, therefore I am familiar with high standards, and this hotel met and exceeded all expectations I had with the high standards set by all members of staff.",["positive",0.9785905]],["The reception team were fantastic, welcoming and couldn't do enough for you.",["unknown",0.77242804]],["I also had the pleasure of meeting the manager, who made everything run so smoothly for us and made sure we were taken care of.",["positive",0.9133076]],["Our turn-down service was beautiful, house keeping are doing a fantastic job as our room was spotless!",["positive",0.98715174]],["Overall our stay was perfect, will definitely be visiting again.",["positive",0.9337925]]],"reviewer_fake_points":20}


{"reviewer_id":"09ED416FD3930B4EA7ED9F5EEE4196F5","reviewer_name":"Peter S","review_text":"Never, ever have I had the shocking checkout experience as I had from this hotel today.\nWe used Booking.Com to book this hotel and, in order to get the best value for money, prepaid for the room and the cooked breakfast. This isn’t a cheat option coming in at £25 per head! Even more expensive when, on checkout, they insisted I pay again for the breakfast. Luckily I had an email confirmation of booking and a receipt for the credit card payment. This they considered not evidence of payment.\nAfter 20 minutes and blood pressure through the roof, I reluctantly paid for a second time.\nMy suggestion is steer clear of this hotel!\nI will recover my money and I will shine a light on this hotel and its duplicitous methods.","review_rating":1.0,"sentiment_class":"unknown","sentiment_result":0.6958600469999999,"sentiment_breakdown":[["Never, ever have I had the shocking checkout experience as I had from this hotel today.",["positive",0.8024878]],["We used Booking.",["positive",0.8817616]],["Com to book this hotel and, in order to get the best value for money, prepaid for the room and the cooked breakfast.",["positive",0.98148566]],["This isn’t a cheat option coming in at £25 per head!",["unknown",0.43609443]],["Even more expensive when, on checkout, they insisted I pay again for the breakfast.",["unknown",0.5624276]],["Luckily I had an email confirmation of booking and a receipt for the credit card payment.",["unknown",0.49583483]],["This they considered not evidence of payment.",["unknown",0.4242551]],["After 20 minutes and blood pressure through the roof, I reluctantly paid for a second time.",["positive",0.884389]],["My suggestion is steer clear of this hotel!",["unknown",0.5915697]],["I will recover my money and I will shine a light on this hotel and its duplicitous methods.",["positive",0.89829475]]],"reviewer_fake_points":-90}

Review Count History
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