Pros & Cons
Pros
Saiful mendez was relentless in turning around my experience. When my lease is up i look forward to working with mr mendez and the rest of the mazda staff.
Koeppel mazda has the best people! They are super friendly and welcoming. The staff go above and beyond to make sure their customers are satisfied and happy.
Raul, dante, and koeppel mazda are a trustworthy dealership. They are there to help you get the car that is best for you, instead of sitting there and hoping to get more money from you. Sleek car no doubt but little small for our needs.
Cons
Most of the sales persons there are super ghetto. Lots of ragged looking sales men there. I get to the dealer and they don't know who the salesperson is.
I'm still getting the runaround by koeppel mazda that they sent the new check. God forbid he had to do a little more paperwork and help me, the customer, by saving me 2 percent on the loan. And also monthly payments where less aswell.
Mazda financial refuses to call koeppel mazda, and they keep telling me i have to make all the calls. You'd think they'd give a refund for my service or some discount. On august 2nd i get a voicemail from thamina.
They ended up changing 2 of my tires because there was a nail in them. They didn't apologize for not returning my call. Now the mechanic says i need to come back in a few days to see if the car doesn't have any more issues.
Overview
- How are reviewers describing this item?
great, best, new, made and cx. - Our engine has profiled the reviewer patterns and has determined that there is minimal deception involved.
- Our engine has discovered that over 90% high quality reviews are present.
- This product had a total of 216 reviews as of our last analysis date on Nov 8 2023.
Helpful InsightsBETA
Posted by a reviewer on Yelp
Its strange to rate a car dealership
Posted by a reviewer on Yelp
We were worried that one of the tires was mismatched and before we picked up the car it was changed to match the others
Posted by a reviewer on Yelp
The dealer offered a credit to make it right
Posted by a reviewer on Yelp
We got our first car from koeppel nissan just a few blocks down and we just continued to get horrible service and were told lies after lies
Posted by a reviewer on Yelp
We were very happy with the interest rate which came out to 0
Posted by a reviewer on Yelp
Part of the reason why the interest was so low is because we have great credit 700 i highly recommend coming here to buy a car
Posted by a reviewer on Yelp
I dont even know how to convince everyone they are the real deal because i also walked away at first
Posted by a reviewer on Yelp
I read some negative reviews about koeppel mazda before