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Overview
  • How are reviewers describing this item?
    great, fresh, better, chicken and delicious.
  • Our engine has discovered that over 80% high quality reviews are present.
  • This product had a total of 279 reviews as of our last analysis date on Aug 22 2017.
Reviews Summary

{"reviewer_id":"6D6672C97BA4F0BD5EC363D37E7E5B0B","reviewer_name":"David L","review_text":"I never leave reviews on trip advisor but my experience really bugged me.\n\nTl;dr. : I WOULD NOT recommend staying here\n\nWhen we arrived at the airport in San Pedro, we tried to arrange transport to the hotel and were told by airport staff that XTan Ha will send for complementary transport. We were not aware but pleasantly surprised. A taxi driver even told us that they reimbursed for a taxi from the airport strip to the water taxi so it seemed as if their service was quite excellent based on this initial experience.\n\nThen when we arrived at the facility (a good 30 min by boat from San Pedro), we checked in and were surprised by how much EXTRA you need to pay for outside of the cost of the hotel. For example, we were interested in exploring the Caye and thought about renting a golf cart... However, we quickly forgot that idea since the rental costs more than $200US/day. Another expense is if you lose your key or towels - that also costs more $$. (How many guests could have possibly lost their keys or towels that this is such an issue for them? I digress).\n\nFast forward to the end of our trip when they charged $25US/person for our water transport to and from the hotel to San Pedro which we were initially told was complimentary. The most annoying part is that the only way to get from San Pedro to the hotel is by boat or land taxi ($50US each way and on a bumpy dirt road so not a great option). So that leaves you with two options for boats: the water shuttle service ($10US/person and leaves at scheduled times) and the other option being the Sandy Point Hotel's boat which also leaves at scheduled times as they make stops at many of their resorts. We were frustrated that this \"service\" was initially marketed as free and then once we were out at the resort and had no alternate mode of transportation were told about the high fees for this service. \n\nNothing feels worse than a place charging you more because you are from the States and they have a \"well, you can afford it\" attitude. Furthermore, when we brought up how they did not inform us of these charges in advance and how we were blindsided they just shrugged and said that that is how it's done at their hotel. It was very deceptive and manipulative on their part and thus I WOULD NOT recommend this hotel.","review_rating":1.0,"sentiment_class":"unknown","sentiment_result":0.6850459533333333,"sentiment_breakdown":[["I never leave reviews on trip advisor but my experience really bugged me.",["positive",0.9249626]],["Tl;dr.",["unknown",0.7262605]],[": I WOULD NOT recommend staying here When we arrived at the airport in San Pedro, we tried to arrange transport to the hotel and were told by airport staff that XTan Ha will send for complementary transport.",["negative",0.15201144]],["We were not aware but pleasantly surprised.",["positive",0.9533559]],["A taxi driver even told us that they reimbursed for a taxi from the airport strip to the water taxi so it seemed as if their service was quite excellent based on this initial experience.",["unknown",0.5698582]],["Then when we arrived at the facility (a good 30 min by boat from San Pedro), we checked in and were surprised by how much EXTRA you need to pay for outside of the cost of the hotel.",["positive",0.97024935]],["For example, we were interested in exploring the Caye and thought about renting a golf cart.",["positive",0.93298995]],["However, we quickly forgot that idea since the rental costs more than $200US/day.",["positive",0.88724965]],["Another expense is if you lose your key or towels - that also costs more $$.",["unknown",0.58172834]],["(How many guests could have possibly lost their keys or towels that this is such an issue for them?",["unknown",0.5535632]],["I digress).",["unknown",0.738275]],["Fast forward to the end of our trip when they charged $25US/person for our water transport to and from the hotel to San Pedro which we were initially told was complimentary.",["positive",0.9854816]],["The most annoying part is that the only way to get from San Pedro to the hotel is by boat or land taxi ($50US each way and on a bumpy dirt road so not a great option).",["unknown",0.7869878]],["So that leaves you with two options for boats: the water shuttle service ($10US/person and leaves at scheduled times) and the other option being the Sandy Point Hotel's boat which also leaves at scheduled times as they make stops at many of their resorts.",["unknown",0.6943504]],["We were frustrated that this \"service\" was initially marketed as free and then once we were out at the resort and had no alternate mode of transportation were told about the high fees for this service.",["negative",0.19371131]],["Nothing feels worse than a place charging you more because you are from the States and they have a \"well, you can afford it\" attitude.",["unknown",0.78732914]],["Furthermore, when we brought up how they did not inform us of these charges in advance and how we were blindsided they just shrugged and said that that is how it's done at their hotel.",["positive",0.8863579]],["It was very deceptive and manipulative on their part and thus I WOULD NOT recommend this hotel.",["negative",0.00610488]]],"reviewer_fake_points":35}


{"reviewer_id":"5924AFC84D584A2AB527801A8FED3559","reviewer_name":"Jeff K","review_text":"The view are beautiful, the rooms were clean and the beach was cleaned every morning. It was quiet and relaxing. Wish we could have stayed another week. The staff was very kind and helpful. The water taxi made travel to San Pedro easy enough.","review_rating":5.0,"sentiment_class":"positive","sentiment_result":0.90002627,"sentiment_breakdown":[["The view are beautiful, the rooms were clean and the beach was cleaned every morning.",["positive",0.9537634]],["It was quiet and relaxing.",["positive",0.92060155]],["Wish we could have stayed another week.",["unknown",0.7731138]],["The staff was very kind and helpful.",["positive",0.9150963]],["The water taxi made travel to San Pedro easy enough.",["positive",0.9375563]]],"reviewer_fake_points":40}


{"reviewer_id":"8912A76ACB65F9A8BBFC1A559101108A","reviewer_name":"mdp1124","review_text":"Nice location with large rooms. Food is very good and reasonable in price. Excellent staff- Eve, Barry and Sheila were great.\nThey contract with Tuff-E-Nuff, a very good dive group- Billy is one of the best I have ever dived with along with Brandon, Buddah a Marlon. They really take care of you and the group is small.","review_rating":4.0,"sentiment_class":"positive","sentiment_result":0.9424832399999999,"sentiment_breakdown":[["Nice location with large rooms.",["positive",0.99269134]],["Food is very good and reasonable in price.",["positive",0.98538905]],["Excellent staff- Eve, Barry and Sheila were great.",["positive",0.94607407]],["They contract with Tuff-E-Nuff, a very good dive group- Billy is one of the best I have ever dived with along with Brandon, Buddah a Marlon.",["positive",0.9029977]],["They really take care of you and the group is small.",["positive",0.88526404]]],"reviewer_fake_points":-110}


{"reviewer_id":"AFC39FC2789123AB8248D5883D961A71","reviewer_name":"Wyatt D","review_text":"We took the paddle boards out just to have alittle fun and snorkel and stuff. Came back with fiberglass in our legs and arms and all over. Burning sensation for a couple days. I would not recommend taking them out until they get some new ones.","review_rating":1.0,"sentiment_class":"unknown","sentiment_result":0.7781599199999999,"sentiment_breakdown":[["We took the paddle boards out just to have alittle fun and snorkel and stuff.",["positive",0.79246044]],["Came back with fiberglass in our legs and arms and all over.",["positive",0.9166934]],["Burning sensation for a couple days.",["unknown",0.68310654]],["I would not recommend taking them out until they get some new ones.",["unknown",0.7203793]]],"reviewer_fake_points":65}

Review Count History
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