Toyota is a great quality vehicle and i am very very happy with my purchase the car is just so smooth and great on gas. But Ira...  Read More

Toyota is a great quality vehicle and i am very very happy with my purchase the car is just so smooth and great on gas. But Iras team is full of great energy and i had the pleasure of working with a great salesman who made it quick and easy to buy my new car rommel bradburn thank you so much!  Read Less

My sales guy, Dave and the original financial guy (my first visit)  was great this review does not reflect them at all. But I h...  Read More

My sales guy, Dave and the original financial guy (my first visit)  was great this review does not reflect them at all. But I had to work with other sales people (managers) to get my car to trade. 1- The other guy I worked with was rude, I can't remember his name but I kept referring to him as the 'swear guy' to the other employees, was swearing (which he probably thought was okay because I am young and was with my cousin, not professional, we did not swear at all). He basically said "I need to know now if you're going to take the deal because I don't want to waste my time going through all of this to get you approved then you just leaving. WHAT with no correct information of 1-my payments 2-interest rate 3-anything about the car he wanted me to make a decision so I don't waste HIS time. 2- Finally after getting a car (Camry) my payments went up. Which I knew was going to happen, but he was like "what, you can't afford $300 every paycheck? " EXCUSE me? wow. very bad customer service. I wish I had his name so I could address this to him. I understand why they get so many bad reviews now. 3- After leaving with my car, I get a call a couple days later saying that I needed to bring the car back and trade it in because the bank didn't accept this car, I needed to get into a Corolla instead. They should have told me this was going to happen. I live an hour and fifteen minutes away. 4- I got a notice in my mail two weeks later saying that I owe on my old car, which they told me that paid off and transferred everything onto this new car. So now I have to deal with that too. Mind you, I brought TWO other people with me and they got new cars as well because I told him my sales guy was amazing. They seemed like they didn't care that I was recommending their company to anyone. They didn't even tell me when my payments were due and it took me 3 people to find out how much they were going to be and when the last guy told me he was like "uh, right here" such attitude. It just seemed like I was wasting their time.  Read Less

I get it. Car dealerships in general get a bad rap. Cars are expensive, dealing with people who work on commission can feel ick...  Read More

I get it. Car dealerships in general get a bad rap. Cars are expensive, dealing with people who work on commission can feel icky. It's a big deal and it's easy to feel like dealerships only see dollar signs when working with you. This was NOT AT ALL my experience with Ira Toyota. I had recently gotten a used Nissan Rogue that I thought was in good condition. Lately it's been very loud so I figured it was just my exhaust. It wasn't. It turns out there were severe issues with the engine that made it incredibly unsafe and would take thousands of dollars to fix. I was not prepared at all financially to purchase another vehicle. I was told by a trusted friend to try Toyota. I begrudgingly walked in and explained my situation (and that I was a nightmare for dealers because of it.) Saying that multiple team members and departments worked their tails off for me is a massive understatement. With each challenge that arose, they met it with determination and grace...and feasible solutions. I walked in stressed and overwhelmed. Today, I'm happy and proud to say I have walked out with my first brand new car. It has a great warranty and free maintenance which gives me peace of mind that I so dearly needed. Shout out to Troy, Palumbo, Chantal, Charlie, and Wendy who jumped through blazing hoops for me and treated me like family. It's easy to spread customer service horror stories, but it's important to share the excellent experiences also. What these people have done made an enormous difference. I am an Ira loyalist for life now.  Read Less