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Overview
  • How are reviewers describing this item?
    asian, here, chinese, good and great.
  • Our engine has discovered that over 90% high quality reviews are present.
  • This product had a total of 302 reviews as of our last analysis date on Aug 10 2017.
Reviews Summary

{"reviewer_id":"19814B1ADE3397784288A10B20186360","reviewer_name":"Robert O","review_text":"Not been to Cala d'Or for many years and even longer since stayed at this hotel. Cala d'Or may have changed a great deal since our last visit but this hotel still provides top rated service and facilities. We booked a Junior suite with a special request and we got what we asked for. From the enormous bed in the bedroom down to the enormous balcony, everything was very comfortable. The balcony was so big that not only did it have three chairs, a deck chair and a low table, but it had a double \"bali bed\" but still had room to swing the proverbial cat. I'm not going to reveal which room it was in case you book it for when I return next year. The food at breakfast and dinner was excellent. The dinner menu may not be extensive but the quality of the food was very good. All of the staff from the Reception through the restaurant \u0026 bar, cleaners and maintenance men all smiled, all spoke to you and all cared about your stay. It was a wonderful holiday. ","review_rating":5.0,"sentiment_class":"positive","sentiment_result":0.892033524,"sentiment_breakdown":[["Not been to Cala d'Or for many years and even longer since stayed at this hotel.",["positive",0.9404522]],["Cala d'Or may have changed a great deal since our last visit but this hotel still provides top rated service and facilities.",["positive",0.94626594]],["We booked a Junior suite with a special request and we got what we asked for.",["positive",0.8539772]],["From the enormous bed in the bedroom down to the enormous balcony, everything was very comfortable.",["positive",0.9709156]],["The balcony was so big that not only did it have three chairs, a deck chair and a low table, but it had a double \"bali bed\" but still had room to swing the proverbial cat.",["unknown",0.7690682]],["I'm not going to reveal which room it was in case you book it for when I return next year.",["positive",0.8117108]],["The food at breakfast and dinner was excellent.",["positive",0.9864971]],["The dinner menu may not be extensive but the quality of the food was very good.",["positive",0.9732135]],["All of the staff from the Reception through the restaurant \u0026 bar, cleaners and maintenance men all smiled, all spoke to you and all cared about your stay.",["unknown",0.7541245]],["It was a wonderful holiday.",["positive",0.9141102]]],"reviewer_fake_points":-5}


{"reviewer_id":"468CF7F7EABC0A3FBA3D22999DCEB626","reviewer_name":"ELAINE N","review_text":"We stayed at the Melia to attend a wedding in Santanyí. Great hotel, with spacious clean rooms, we had a ground floor one with a lovely balcony leading out onto beautiful gardens. Inside and outside pools, spa and gym. Very friendly staff especially Isobel who served us breakfast every morning. Great selection of food for breakfast. Would defo stay at a Melia hotel again, thanks for the memories x\n","review_rating":5.0,"sentiment_class":"positive","sentiment_result":0.9629051180000001,"sentiment_breakdown":[["We stayed at the Melia to attend a wedding in Santanyí.",["positive",0.947066]],["Great hotel, with spacious clean rooms, we had a ground floor one with a lovely balcony leading out onto beautiful gardens.",["positive",0.9598051]],["Inside and outside pools, spa and gym.",["positive",0.91985786]],["Very friendly staff especially Isobel who served us breakfast every morning.",["positive",0.99020433]],["Great selection of food for breakfast.",["positive",0.9975923]]],"reviewer_fake_points":-50}


{"reviewer_id":"DDEB1BEBA97514469962FF0581D31F4D","reviewer_name":"Jamie B","review_text":"The people that this hotel attracts are always very friendly from couples with babies and small children to retired couple who are looking for a relaxing break but are still happy to have a bit of young life surround them, diving in and out the pool and around the hotel itself. The staff although overworked at times bring service with a smile I’m sure it must be a hotel policy! I would recommend bed and breakfast at this hotel as it’s the best value for money and if you have young children it’s a fairly safe environment but also if you are retired couple you will enjoy it just as much. Breakfast is great, it’s all out there to help yourself but you can request to the chef eggs, any style, pancakes or waffles. The pool is great and it’s never over crowded it’s almost an unwritten rule, like a respect the guests have for each other all having a swim at different times of the day. We have been 3 times, never eaten an evening meal as it’s from 7:30pm and we eat early but the lunches are lovely, pricy but nice. Hope this review answers all your questions and quires.","review_rating":5.0,"sentiment_class":"positive","sentiment_result":0.8267754157142857,"sentiment_breakdown":[["The people that this hotel attracts are always very friendly from couples with babies and small children to retired couple who are looking for a relaxing break but are still happy to have a bit of young life surround them, diving in and out the pool and around the hotel itself.",["positive",0.93108994]],["The staff although overworked at times bring service with a smile I’m sure it must be a hotel policy!",["unknown",0.36379066]],["I would recommend bed and breakfast at this hotel as it’s the best value for money and if you have young children it’s a fairly safe environment but also if you are retired couple you will enjoy it just as much.",["positive",0.9846867]],["Breakfast is great, it’s all out there to help yourself but you can request to the chef eggs, any style, pancakes or waffles.",["unknown",0.73755586]],["The pool is great and it’s never over crowded it’s almost an unwritten rule, like a respect the guests have for each other all having a swim at different times of the day.",["positive",0.97142655]],["We have been 3 times, never eaten an evening meal as it’s from 7:30pm and we eat early but the lunches are lovely, pricy but nice.",["positive",0.9593346]],["Hope this review answers all your questions and quires.",["positive",0.8395436]]],"reviewer_fake_points":-20}


{"reviewer_id":"4DF54F06D30F5EE923ED2F9B628A2733","reviewer_name":"Mr Mole","review_text":"After reading the amazing reviews on Tripadvisor and wanting a five star hotel for our first trip abroad wiithour baby we opted for the Melia Boutique Hotel, we even paid the extra supplement for the Grand Suite.\n\nOur communications with the hotel prior to arriving was excellent and we expected the superb service to continue once we had checked in, this was not the case.\n\nThe hotel is set in well maintained and very pretty grounds. Although the sun loungers are in the shade. This was fine for us with a baby but not for sun worshippers. The far end of the pool that was in the sunlight all day was occupied with two cabanas that you had to pay extra for and were rarely used. Sun beds which were at a premium could have gone here instead and saved people putting towels out in the morning to secure a bed.\n\nIt’s the general service of this hotel that lets it down. The pool side bar is manned on occasions with a buzzer, it opens late and they don’t clear used glasses and plates away.some glasses had stayed by the pool for a couple of days. No staff are circulating the pool area to take orders. Staffing levels appear low and no one carry’s out there role to a 5 star standard.\n\nYou can’t get a drink here past 11pm and when sat by the poolside bar in the evening you have a view of left out beds, dirty towels, plates etc.\n\nOur room is ok but far too much furniture in it so difficult to move i stacked some chairs on top of each to create more space. Delays when you contact reception e.g removal of used plates etc from room service\n\nGenerally not the service and attention to detail that you would expect from a 5 star hotel. Not terrible but distinctly average for what we paid.","review_rating":3.0,"sentiment_class":"unknown","sentiment_result":0.7333889535294118,"sentiment_breakdown":[["After reading the amazing reviews on Tripadvisor and wanting a five star hotel for our first trip abroad wiithour baby we opted for the Melia Boutique Hotel, we even paid the extra supplement for the Grand Suite.",["positive",0.97947836]],["Our communications with the hotel prior to arriving was excellent and we expected the superb service to continue once we had checked in, this was not the case.",["unknown",0.5576149]],["The hotel is set in well maintained and very pretty grounds.",["positive",0.9530329]],["Although the sun loungers are in the shade.",["positive",0.86244166]],["This was fine for us with a baby but not for sun worshippers.",["unknown",0.66024655]],["The far end of the pool that was in the sunlight all day was occupied with two cabanas that you had to pay extra for and were rarely used.",["unknown",0.6207921]],["Sun beds which were at a premium could have gone here instead and saved people putting towels out in the morning to secure a bed.",["positive",0.8962116]],["It’s the general service of this hotel that lets it down.",["unknown",0.6472778]],["The pool side bar is manned on occasions with a buzzer, it opens late and they don’t clear used glasses and plates away.",["unknown",0.38150498]],["some glasses had stayed by the pool for a couple of days.",["positive",0.9207403]],["No staff are circulating the pool area to take orders.",["unknown",0.5277335]],["Staffing levels appear low and no one carry’s out there role to a 5 star standard.",["unknown",0.7462518]],["You can’t get a drink here past 11pm and when sat by the poolside bar in the evening you have a view of left out beds, dirty towels, plates etc.",["positive",0.92579764]],["Our room is ok but far too much furniture in it so difficult to move i stacked some chairs on top of each to create more space.",["positive",0.95885926]],["Delays when you contact reception e.",["unknown",0.36506888]],["g removal of used plates etc from room service Generally not the service and attention to detail that you would expect from a 5 star hotel.",["unknown",0.49039358]],["Not terrible but distinctly average for what we paid.",["positive",0.9741664]]],"reviewer_fake_points":-60}

Review Count History
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