reviewerid392BC57499A2572DD400F99A809B49E3reviewernameBartek DreviewtextWe originally booked our stay with Villa Helios for one night as part of our tour around Italy After one night we decided to shift our plans and stay for additional night Location is just great minutes from Piazza Umberto and all restaurants and shopping What made us stay was the hotel itself and the staff The Manager and receptionist were very helpful and overall staff at the hotel was welcoming and friendly The rooms were great too and breakfast was tasty This place is definitely one to recommendreviewrating50sentimentclasspositivesentimentresult09332732857142857sentimentbreakdownWe originally booked our stay with Villa Helios for one night as part of our tour around Italypositive09391813After one night we decided to shift our plans and stay for additional nightpositive097084177Location is just great minutes from Piazza Umberto and all restaurants and shoppingpositive0974496What made us stay was the hotel itself and the staffunknown074117893The Manager and receptionist were very helpful and overall staff at the hotel was welcoming and friendlypositive095344996The rooms were great too and breakfast was tastypositive098694557This place is definitely one to recommendpositive096681947reviewerfakepoints20

reviewerid2C271BDEB112279BC0D1DE30F6999FE1reviewernameMadison FreviewtextWe had booked our stay over 2 months in advance and were excited for our visit the night before we left Italy However on the day we were to take the ferry to Capri they canceled all ferries to the island When we called and spoke to a manager he told us he could not refund us the money for our stay unless all ferries were canceled before 3pm We waited all day at the terminal until we spoke with the ferry companies and they assured us nothing would be departing When we called the manager back looking for our refund he was extremely unprofessional and rude telling us now that we would have to wait until 5 or 6 and if any ferry came to the island at any point in the day that we would not receive a refund This was ridiculous to us as we had a flight leaving at 1pm the next day from Naples airport and would get virtually no time on the island We ended up having to book a new hotel in Naples and were never refunded for our stay at Villa Helios nI have never experienced such unprofessionalism inconsistencies and purely rude customer service in my lifenI would not recommend this hotel to anyone in fear that on the day of your visit ferries are also cancelednSo unimpressed and disappointedreviewrating10sentimentclassunknownsentimentresult045409922199999997sentimentbreakdownWe had booked our stay over 2 months in advance and were excited for our visit the night before we left Italypositive092832047However on the day we were to take the ferry to Capri they canceled all ferries to the islandunknown066227365When we called and spoke to a manager he told us he could not refund us the money for our stay unless all ferries were canceled before 3pmnegative002947618We waited all day at the terminal until we spoke with the ferry companies and they assured us nothing would be departingpositive07925076When we called the manager back looking for our refund he was extremely unprofessional and rude telling us now that we would have to wait until 5 or 6 and if any ferry came to the island at any point in the day that we would not receive a refundnegative009927578This was ridiculous to us as we had a flight leaving at 1pm the next day from Naples airport and would get virtually no time on the islandunknown04894666We ended up having to book a new hotel in Naples and were never refunded for our stay at Villa Heliosunknown07532789I have never experienced such unprofessionalism inconsistencies and purely rude customer service in my lifeunknown04905652I would not recommend this hotel to anyone in fear that on the day of your visit ferries are also cancelednegative022704232So unimpressed and disappointednegative006878552reviewerfakepoints40

reviewerid6E691892FAC9012632587C57D87FB6DFreviewernameMaria Carolina PeralesreviewtextWe spent 2 nights at the Villa Helios Hotel in our stay in Capri a week ago and we loved it The room was so cozy and cute Also the staff was very welcoming and nice to us There was always a man who I’m not sure if he was de manager or the owner of the hotel but he was very kind and helpful to us he also speaks spanish so it was easy to understand between us He recommended us a few restaurants and help us with a great boat trip around the island Everything was clean a perfectly organized not only in the room but outside They have a lovely terrace where you can eat breakfast with the view of Capri nnLovely stay I definitely recommend this hotelreviewrating50sentimentclasspositivesentimentresult09654908485714285sentimentbreakdownWe spent 2 nights at the Villa Helios Hotel in our stay in Capri a week ago and we loved itpositive09881458The room was so cozy and cutepositive09194191Also the staff was very welcoming and nice to us There was always a man who I’m not sure if he was de manager or the owner of the hotel but he was very kind and helpful to us he also speaks spanish so it was easy to understand between uspositive09734668He recommended us a few restaurants and help us with a great boat trip around the islandpositive099103844Everything was clean a perfectly organized not only in the room but outsidepositive095745534They have a lovely terrace where you can eat breakfast with the view of Capripositive09382371Lovely stay I definitely recommend this hotelpositive099067336reviewerfakepoints5

reviewerid67E88C25241951E266F2E798C5D589C6reviewernameMath13ureviewtextReally enjoyed our stay there Clean and well kept With beautiful view Staff is very nice and helpful We just regretted not to try the restaurants they recommanded I would recommend the hotel without hesitationreviewrating50sentimentclasspositivesentimentresult0943239685sentimentbreakdownReally enjoyed our stay therepositive096518666Clean and well keptpositive098017234With beautiful viewpositive08996467Staff is very nice and helpfulpositive09085311We just regretted not to try the restaurants they recommandedpositive093271196I would recommend the hotel without hesitationpositive097318935reviewerfakepoints40