This analysis is outdated. Please reanalyze.

VerifiedTrusted Partner

Fakespot Verified Deals

Question
Check out Amazon Deals provided by our trusted partner Brad's Deals!
Get Better Amazon Deals  White arrow
Overview
  • How are reviewers describing this item?
    chicken, happy, spicy, here and good.
  • Our engine has discovered that over 90% high quality reviews are present.
  • This product had a total of 46 reviews as of our last analysis date on Jul 30 2017.
Reviews Summary

{"reviewer_id":"392BC57499A2572DD400F99A809B49E3","reviewer_name":"Bartek D","review_text":"We originally booked our stay with Villa Helios for one night as part of our tour around Italy. After one night we decided to shift our plans and stay for additional night. Location is just great- minutes from Piazza Umberto and all restaurants and shopping. What made us stay was the hotel itself and the staff. The Manager and receptionist were very helpful and overall staff at the hotel was welcoming and friendly. The rooms were great too and breakfast was tasty! This place is definitely one to recommend!","review_rating":5.0,"sentiment_class":"positive","sentiment_result":0.9332732857142857,"sentiment_breakdown":[["We originally booked our stay with Villa Helios for one night as part of our tour around Italy.",["positive",0.9391813]],["After one night we decided to shift our plans and stay for additional night.",["positive",0.97084177]],["Location is just great- minutes from Piazza Umberto and all restaurants and shopping.",["positive",0.974496]],["What made us stay was the hotel itself and the staff.",["unknown",0.74117893]],["The Manager and receptionist were very helpful and overall staff at the hotel was welcoming and friendly.",["positive",0.95344996]],["The rooms were great too and breakfast was tasty!",["positive",0.98694557]],["This place is definitely one to recommend!",["positive",0.96681947]]],"reviewer_fake_points":20}


{"reviewer_id":"2C271BDEB112279BC0D1DE30F6999FE1","reviewer_name":"Madison F","review_text":"We had booked our stay over 2 months in advance and were excited for our visit the night before we left Italy. However on the day we were to take the ferry to Capri they canceled all ferries to the island. When we called and spoke to a manager he told us he could not refund us the money for our stay unless all ferries were canceled before 3pm. We waited all day at the terminal until we spoke with the ferry companies and they assured us nothing would be departing. When we called the manager back looking for our refund he was extremely unprofessional and rude telling us now that we would have to wait until 5 or 6 and if any ferry came to the island at any point in the day that we would not receive a refund. This was ridiculous to us as we had a flight leaving at 1pm the next day from Naples airport and would get virtually no time on the island. We ended up having to book a new hotel in Naples and were never refunded for our stay at Villa Helios. \nI have never experienced such unprofessionalism, inconsistencies and purely rude customer service in my life.\nI would not recommend this hotel to anyone in fear that on the day of your visit ferries are also canceled.\nSo unimpressed and disappointed.","review_rating":1.0,"sentiment_class":"unknown","sentiment_result":0.45409922199999997,"sentiment_breakdown":[["We had booked our stay over 2 months in advance and were excited for our visit the night before we left Italy.",["positive",0.92832047]],["However on the day we were to take the ferry to Capri they canceled all ferries to the island.",["unknown",0.66227365]],["When we called and spoke to a manager he told us he could not refund us the money for our stay unless all ferries were canceled before 3pm.",["negative",0.02947618]],["We waited all day at the terminal until we spoke with the ferry companies and they assured us nothing would be departing.",["positive",0.7925076]],["When we called the manager back looking for our refund he was extremely unprofessional and rude telling us now that we would have to wait until 5 or 6 and if any ferry came to the island at any point in the day that we would not receive a refund.",["negative",0.09927578]],["This was ridiculous to us as we had a flight leaving at 1pm the next day from Naples airport and would get virtually no time on the island.",["unknown",0.4894666]],["We ended up having to book a new hotel in Naples and were never refunded for our stay at Villa Helios.",["unknown",0.7532789]],["I have never experienced such unprofessionalism, inconsistencies and purely rude customer service in my life.",["unknown",0.4905652]],["I would not recommend this hotel to anyone in fear that on the day of your visit ferries are also canceled.",["negative",0.22704232]],["So unimpressed and disappointed.",["negative",0.06878552]]],"reviewer_fake_points":40}


{"reviewer_id":"6E691892FAC9012632587C57D87FB6DF","reviewer_name":"Maria Carolina Perales","review_text":"We spent 2 nights at the Villa Helios Hotel in our stay in Capri a week ago and we loved it! The room was so cozy and cute! Also the staff was very welcoming and nice to us, There was always a man who I’m not sure if he was de manager or the owner of the hotel but he was very kind and helpful to us, he also speaks spanish so it was easy to understand between us. He recommended us a few restaurants and help us with a great boat trip around the island! Everything was clean a perfectly organized not only in the room but outside. They have a lovely terrace where you can eat breakfast with the view of Capri. \n\nLovely stay, I definitely recommend this hotel!","review_rating":5.0,"sentiment_class":"positive","sentiment_result":0.9654908485714285,"sentiment_breakdown":[["We spent 2 nights at the Villa Helios Hotel in our stay in Capri a week ago and we loved it!",["positive",0.9881458]],["The room was so cozy and cute!",["positive",0.9194191]],["Also the staff was very welcoming and nice to us, There was always a man who I’m not sure if he was de manager or the owner of the hotel but he was very kind and helpful to us, he also speaks spanish so it was easy to understand between us.",["positive",0.9734668]],["He recommended us a few restaurants and help us with a great boat trip around the island!",["positive",0.99103844]],["Everything was clean a perfectly organized not only in the room but outside.",["positive",0.95745534]],["They have a lovely terrace where you can eat breakfast with the view of Capri.",["positive",0.9382371]],["Lovely stay, I definitely recommend this hotel!",["positive",0.99067336]]],"reviewer_fake_points":-5}


{"reviewer_id":"67E88C25241951E266F2E798C5D589C6","reviewer_name":"Math13u","review_text":"Really enjoyed our stay there. Clean and well kept. With beautiful view. Staff is very nice and helpful. We just regretted not to try the restaurants they recommanded. I would recommend the hotel without hesitation.","review_rating":5.0,"sentiment_class":"positive","sentiment_result":0.943239685,"sentiment_breakdown":[["Really enjoyed our stay there.",["positive",0.96518666]],["Clean and well kept.",["positive",0.98017234]],["With beautiful view.",["positive",0.8996467]],["Staff is very nice and helpful.",["positive",0.9085311]],["We just regretted not to try the restaurants they recommanded.",["positive",0.93271196]],["I would recommend the hotel without hesitation.",["positive",0.97318935]]],"reviewer_fake_points":40}

Review Count History
Loading...