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Overview
  • How are reviewers describing this item?
    great, good, here, delicious and live.
  • Our engine has discovered that over 90% high quality reviews are present.
  • This product had a total of 544 reviews as of our last analysis date on Oct 18 2017.
Reviews Summary

{"reviewer_id":"94BE28EEA7CFFB9B10C8671121C3CA9B","reviewer_name":"Ricky K","review_text":"We had the most amazing honeymoon here! The island is simply stunning, the staff were extremely helpful and friendly and the food was excellent with lots of variety. We were surprised by the amount of activities to do on such a small island and all of the water sports activities which were included in the all-inclusive package. We would also highly recommend a treatment at the spa - it is one of the best we’ve been to. Overall our 5 nights here were extremely memorable and we were just sad we had to leave!","review_rating":5.0,"sentiment_class":"positive","sentiment_result":0.903675944,"sentiment_breakdown":[["We had the most amazing honeymoon here!",["positive",0.94507027]],["The island is simply stunning, the staff were extremely helpful and friendly and the food was excellent with lots of variety.",["positive",0.9903239]],["We were surprised by the amount of activities to do on such a small island and all of the water sports activities which were included in the all-inclusive package.",["positive",0.82772475]],["We would also highly recommend a treatment at the spa - it is one of the best we’ve been to.",["positive",0.9937802]],["Overall our 5 nights here were extremely memorable and we were just sad we had to leave!",["unknown",0.7614806]]],"reviewer_fake_points":40}


{"reviewer_id":"B8B3B208005170E11CB96D59ECA7F748","reviewer_name":"Jane P","review_text":"This place is just heaven. The attention to detail is out of this world. We stayed in the overwater villas to celebrate my husband and my 40th birthday. The view from villa 51 is just spectacular and we felt so lucky being able to wake up to this stunning vista every morning from our bed. We snorkelled around the resort reef straight from our villa and it was amazing with lots of colourful fish, sharks, rays and many more especially behind the dive centre. We have scuba dived and snorkelled in many countries such as Thailand, Malaysia, Great Barrier Reef, Indonesia and it is one of the top reefs we have seen in terms of fish and sea life. Ahmed our room attendant was magnificent, he always knew when we were out of our rooms so that when we came back, our room was all cleaned! We ate at all 3 restaurants, Azzure (Italian), Suan Bua (Thai) and The Reef (international buffet) and I must say the food is absolutely delicious, with lots of variety and we never got sick of the food over the 7 nights. The service we received in all 3 restaurants was impeccable, as they were so friendly and attentive but not intrusive. A special mention is needed for King our chef from the Reef, who cooked our fish from the sunset fishing tour so beautifully and was always so friendly and great to have a conversation with, Monaj, also from the Reef for his welcoming smile and service where nothing was too much trouble, ..... from Suan Bua for always being attentive and remembering how we liked our food cooked, Sathish from Aqua Bar who makes killer cocktails, even ones that are not the menu and all the guys from the Watersport centre and Best Dives were fantastic and lots of fun. But the most standout person from Centara Grand who has made our stay out of this world with the bar set so high is Alok, (Executive Houskeeping and Guest Experience Manager). He is undoubtedly an asset to Centara as his attention to detail is next level and we felt like a king and queen by making our stay so special. He organised a wonderful surprise for us with a beautiful chocolate cake and bottle of champagne and arranged our bed to be decorated for our birthday and to wish us a safe trip home. It made us feel so special and was a lovely touch. On our last night, we were fortunate enough to experience the club lounge with a 5 course meal and Senthil the club manager provided exceptional service with special cocktails and the food was amazing, definitely worthwhile. Alok has certainly exceeded our expectations with the quality of service and personal touches. We will definitely be coming back (with kids next time).","review_rating":5.0,"sentiment_class":"positive","sentiment_result":0.9099757566666666,"sentiment_breakdown":[["This place is just heaven.",["positive",0.9179495]],["The attention to detail is out of this world.",["positive",0.7983041]],["We stayed in the overwater villas to celebrate my husband and my 40th birthday.",["positive",0.83476543]],["The view from villa 51 is just spectacular and we felt so lucky being able to wake up to this stunning vista every morning from our bed.",["positive",0.96978307]],["We snorkelled around the resort reef straight from our villa and it was amazing with lots of colourful fish, sharks, rays and many more especially behind the dive centre.",["positive",0.8988824]],["We have scuba dived and snorkelled in many countries such as Thailand, Malaysia, Great Barrier Reef, Indonesia and it is one of the top reefs we have seen in terms of fish and sea life.",["positive",0.94264644]],["Ahmed our room attendant was magnificent, he always knew when we were out of our rooms so that when we came back, our room was all cleaned!",["positive",0.8853315]],["We ate at all 3 restaurants, Azzure (Italian), Suan Bua (Thai) and The Reef (international buffet) and I must say the food is absolutely delicious, with lots of variety and we never got sick of the food over the 7 nights.",["positive",0.99036586]],["The service we received in all 3 restaurants was impeccable, as they were so friendly and attentive but not intrusive.",["positive",0.89525795]],["A special mention is needed for King our chef from the Reef, who cooked our fish from the sunset fishing tour so beautifully and was always so friendly and great to have a conversation with, Monaj, also from the Reef for his welcoming smile and service where nothing was too much trouble, .",["unknown",0.7262605]],["from Suan Bua for always being attentive and remembering how we liked our food cooked, Sathish from Aqua Bar who makes killer cocktails, even ones that are not the menu and all the guys from the Watersport centre and Best Dives were fantastic and lots of fun.",["positive",0.9794194]],["But the most standout person from Centara Grand who has made our stay out of this world with the bar set so high is Alok, (Executive Houskeeping and Guest Experience Manager).",["positive",0.89116365]],["He is undoubtedly an asset to Centara as his attention to detail is next level and we felt like a king and queen by making our stay so special.",["positive",0.9526295]],["He organised a wonderful surprise for us with a beautiful chocolate cake and bottle of champagne and arranged our bed to be decorated for our birthday and to wish us a safe trip home.",["positive",0.9774414]],["It made us feel so special and was a lovely touch.",["positive",0.9196001]],["On our last night, we were fortunate enough to experience the club lounge with a 5 course meal and Senthil the club manager provided exceptional service with special cocktails and the food was amazing, definitely worthwhile.",["positive",0.85743606]],["Alok has certainly exceeded our expectations with the quality of service and personal touches.",["positive",0.9766908]],["We will definitely be coming back (with kids next time).",["positive",0.96563596]]],"reviewer_fake_points":-5}


{"reviewer_id":"618BAB841FA0373786366BC16D8CBF91","reviewer_name":"kirstenfusager","review_text":"We had a fantastic holiday: Everything was arranged and taken care of, so we could just lay back and enjoy everything. We had fantastic weather all days. We enjoyed eating at The Club, love the chefs 5-courses menu, tasty and well cooked. The waiters also have their share of making our meals a succes. So kind and funny. They made os feel special. We loved sitting in the Aqua bar with a G\u0026T looking at the sundown.\nAlso I would not hesitate to thank our concierge for at good cleaning in our beach suite nr. 43. His name is Siraj, very kind and friendly. \nWe were lucky on our Whaleshark tour. We saw and snorkled with several whalesharks of different size. Fantastic. ","review_rating":5.0,"sentiment_class":"positive","sentiment_result":0.8898444307692307,"sentiment_breakdown":[["We had a fantastic holiday: Everything was arranged and taken care of, so we could just lay back and enjoy everything.",["positive",0.86574864]],["We had fantastic weather all days.",["positive",0.8669525]],["We enjoyed eating at The Club, love the chefs 5-courses menu, tasty and well cooked.",["positive",0.99282163]],["The waiters also have their share of making our meals a succes.",["positive",0.9971738]],["So kind and funny.",["positive",0.95028645]],["They made os feel special.",["unknown",0.5488089]],["We loved sitting in the Aqua bar with a G\u0026T looking at the sundown.",["positive",0.91130096]],["Also I would not hesitate to thank our concierge for at good cleaning in our beach suite nr.",["positive",0.9882835]],["43.",["unknown",0.77704364]],["His name is Siraj, very kind and friendly.",["positive",0.9758103]],["We were lucky on our Whaleshark tour.",["positive",0.89555556]],["We saw and snorkled with several whalesharks of different size.",["positive",0.84819716]],["Fantastic.",["positive",0.94999456]]],"reviewer_fake_points":40}


{"reviewer_id":"C9F6123634B8A95B22350AD1A145A184","reviewer_name":"Ed P","review_text":"When planning your honeymoon, you want it to be perfect as you (usually) only get one in a lifetime. We can safely say that Centara Grand delivered in every way, as well as raising the bar considerably on all our future holidays. Our sunset view water villa was exceptional, both in terms of the view and the villa itself. The food and service of the restaurants were excellent, and the staff were overall very friendly and welcoming. We'd definitely recommend staying here.","review_rating":5.0,"sentiment_class":"positive","sentiment_result":0.918319358,"sentiment_breakdown":[["When planning your honeymoon, you want it to be perfect as you (usually) only get one in a lifetime.",["positive",0.96732104]],["We can safely say that Centara Grand delivered in every way, as well as raising the bar considerably on all our future holidays.",["positive",0.9737196]],["Our sunset view water villa was exceptional, both in terms of the view and the villa itself.",["unknown",0.7568727]],["The food and service of the restaurants were excellent, and the staff were overall very friendly and welcoming.",["positive",0.92264855]],["We'd definitely recommend staying here.",["positive",0.9710349]]],"reviewer_fake_points":-20}

Review Count History
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