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Overview
  • How are reviewers describing this item?
    great, professional, made, comfortable and nice.
  • Our engine has analyzed and discovered that 70.0% of the reviews are reliable.
  • This product had a total of 60 reviews as of our last analysis date on Aug 14 2017.
Reviews Summary

{"reviewer_id":"2F692B6AB181913E686C26DBA723D0DF","reviewer_name":"John M","review_text":"Beautiful hotel! Very Clean. AC in the room is nice and cold (the way it should be 😉). Staff is extremely helpful. When we were checking in they offered suggestions on places to eat and visit while in the Asheville area. We will be staying here every time we come to Asheville! ","review_rating":5.0,"sentiment_class":"positive","sentiment_result":0.9496516916666667,"sentiment_breakdown":[["Beautiful hotel!",["positive",0.96020454]],["Very Clean.",["positive",0.9610863]],["AC in the room is nice and cold (the way it should be 😉).",["positive",0.9754676]],["Staff is extremely helpful.",["positive",0.92738736]],["When we were checking in they offered suggestions on places to eat and visit while in the Asheville area.",["positive",0.9132631]],["We will be staying here every time we come to Asheville!",["positive",0.96050125]]],"reviewer_fake_points":5}


{"reviewer_id":"E43F8AAE4718BEACB4C9129554940986","reviewer_name":"Stephan89080","review_text":"Fresh new Fairfield hotel, spotless clean lobby and room, great breakfast staff and fresh food, all associates very friendly, professional and well trained. Just a great pleasant stay. Well managed and run establishment with great people. ","review_rating":5.0,"sentiment_class":"positive","sentiment_result":0.9651211733333334,"sentiment_breakdown":[["Fresh new Fairfield hotel, spotless clean lobby and room, great breakfast staff and fresh food, all associates very friendly, professional and well trained.",["positive",0.9646659]],["Just a great pleasant stay.",["positive",0.98427016]],["Well managed and run establishment with great people.",["positive",0.94642746]]],"reviewer_fake_points":-20}


{"reviewer_id":"C5D9675F075B3C3A68748D8958F14E97","reviewer_name":"lcmoore91","review_text":"I was very disappointed with my stay at this hotel. Upon checking in, I was made aware of the elevators \u0026 breakfast. I asked the whirlpool, when I was told it was broke. I didn't go to the room at this time (went to do things before sunset). Upon returning \u0026 going up to the room, we discovered we were given a handicap room. I was not made aware of this at check in, \u0026 by the time we discovered this, it was too late to find another hotel. The pictures on line (shown with this) state OUR bathrooms feature a glass shower. As you can see from the other picture shown below, that is not the case. To me, this is false advertisement. You spend time researching hotels \u0026 looking at the pictures online, because you haven’t been there before, \u0026 then aren’t given what is shown in the pictures. The front desk offered a $10 rebate (he said since the shower was still working), which was an insult on a room that cost more than $200. Mediation consisted of being told it is Mariott policy that even though you have made a reservation it is a first come first serve basis \u0026 that we could specifically let them know when making the reservation that we do not want a handicap room. I feel this is absolutely ridiculous. If we had wanted a handicap room, we would have booked a handicap room. When leaving, I noticed the sign had not been updated out front (as shown below). This was a quality inn that was renovated. I will not be staying here again, and would not recommend this hotel to anyone.","review_rating":1.0,"sentiment_class":"unknown","sentiment_result":0.5645380305882354,"sentiment_breakdown":[["I was very disappointed with my stay at this hotel.",["negative",0.08949798]],["Upon checking in, I was made aware of the elevators \u0026 breakfast.",["positive",0.9235443]],["I asked the whirlpool, when I was told it was broke.",["unknown",0.46325386]],["I didn't go to the room at this time (went to do things before sunset).",["positive",0.95373213]],["Upon returning \u0026 going up to the room, we discovered we were given a handicap room.",["positive",0.79855937]],["I was not made aware of this at check in, \u0026 by the time we discovered this, it was too late to find another hotel.",["unknown",0.61700433]],["The pictures on line (shown with this) state OUR bathrooms feature a glass shower.",["positive",0.82541466]],["As you can see from the other picture shown below, that is not the case.",["unknown",0.692567]],["To me, this is false advertisement.",["negative",0.00414458]],["You spend time researching hotels \u0026 looking at the pictures online, because you haven’t been there before, \u0026 then aren’t given what is shown in the pictures.",["negative",0.29974684]],["The front desk offered a $10 rebate (he said since the shower was still working), which was an insult on a room that cost more than $200.",["unknown",0.6728628]],["Mediation consisted of being told it is Mariott policy that even though you have made a reservation it is a first come first serve basis \u0026 that we could specifically let them know when making the reservation that we do not want a handicap room.",["positive",0.8953036]],["I feel this is absolutely ridiculous.",["negative",0.16027814]],["If we had wanted a handicap room, we would have booked a handicap room.",["unknown",0.61835027]],["When leaving, I noticed the sign had not been updated out front (as shown below).",["unknown",0.6083886]],["This was a quality inn that was renovated.",["positive",0.90555847]],["I will not be staying here again, and would not recommend this hotel to anyone.",["negative",0.06893959]]],"reviewer_fake_points":-55}


{"reviewer_id":"DB819994D35BDF52F97FC9134358C468","reviewer_name":"1longtrippppp","review_text":"Kudos to the evening Front Desk superstar Michael who went above and beyond by moving his personal vehicle so we could have a parking spot when the lot was full. Very nice and friendly young man. Nice new hotel also.","review_rating":5.0,"sentiment_class":"positive","sentiment_result":0.9793340199999999,"sentiment_breakdown":[["Kudos to the evening Front Desk superstar Michael who went above and beyond by moving his personal vehicle so we could have a parking spot when the lot was full.",["positive",0.9660746]],["Very nice and friendly young man.",["positive",0.98206586]],["Nice new hotel also.",["positive",0.9898616]]],"reviewer_fake_points":-85}

Review Count History
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