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Overview
  • How are reviewers describing this item?
    great, professional and done.
  • Our engine has discovered that over 90% high quality reviews are present.
  • This product had a total of 173 reviews as of our last analysis date on Aug 1 2017.
Reviews Summary

{"reviewer_id":"56105C74B30BBE5778DA8DA22FA0D449","reviewer_name":"elliotg510","review_text":"I want to preface this review by saying I was a community development volunteer in the Dominican Republic and love its culture and its people. However, this hotel is a terrible representation of Dominican culture, and the employees were the least friendly, rudest, and worst-trained staff I have ever endured. Without a doubt, my family experienced the worst customer service of their life and would highly recommend you stay away from Barcelo Bavaro Palace by all means necessary.\n\nFirst off, the hotel tried to nickel and dime us at every stop and was not all-inclusive. There is no free bowling, pool, video games, internet, etc. There are even restaurants that cost money. I think their definition of all-inclusive is inaccurate at best. Additionally, every time I stepped on the premise, I was charged an entrance fee to visit my parents, despite returning home to my site most nights. \n\nThe Dominican Republic is a beautiful country with truly wonderful people. If you ask a Dominican for directions, they will take you directly to where you need to go, if they are headed in the same direction. The Dominican culture is a lovely culture based on sharing, neighborliness, and relaxing. The Barcelo Bavaro Palace is a terrible representation of this wonderful culture. It is a nickel-and-diming place that treats foreigners with disrespect and as if they are made of cash. I want to warn potential clients with great urgency to avoid this place by all means. ","review_rating":1.0,"sentiment_class":"unknown","sentiment_result":0.6750061771428573,"sentiment_breakdown":[["I want to preface this review by saying I was a community development volunteer in the Dominican Republic and love its culture and its people.",["positive",0.9153341]],["However, this hotel is a terrible representation of Dominican culture, and the employees were the least friendly, rudest, and worst-trained staff I have ever endured.",["positive",0.94271797]],["Without a doubt, my family experienced the worst customer service of their life and would highly recommend you stay away from Barcelo Bavaro Palace by all means necessary.",["negative",0.29128045]],["First off, the hotel tried to nickel and dime us at every stop and was not all-inclusive.",["unknown",0.4562791]],["There is no free bowling, pool, video games, internet, etc.",["positive",0.90020317]],["There are even restaurants that cost money.",["positive",0.90039504]],["I think their definition of all-inclusive is inaccurate at best.",["unknown",0.33010417]],["Additionally, every time I stepped on the premise, I was charged an entrance fee to visit my parents, despite returning home to my site most nights.",["unknown",0.70947266]],["The Dominican Republic is a beautiful country with truly wonderful people.",["positive",0.9412341]],["If you ask a Dominican for directions, they will take you directly to where you need to go, if they are headed in the same direction.",["unknown",0.563636]],["The Dominican culture is a lovely culture based on sharing, neighborliness, and relaxing.",["positive",0.96316993]],["The Barcelo Bavaro Palace is a terrible representation of this wonderful culture.",["negative",0.13483699]],["It is a nickel-and-diming place that treats foreigners with disrespect and as if they are made of cash.",["unknown",0.6693457]],["I want to warn potential clients with great urgency to avoid this place by all means.",["unknown",0.7320771]]],"reviewer_fake_points":35}


{"reviewer_id":"25C43A25F584E0B8DFAB35E62CDF13E5","reviewer_name":"Escape36146696133","review_text":"If you have kids, the family rooms are great. They have two bedrooms and are close to the kids water park. \n\nEverything is close and well laid out at the resort. \n\nUnfortunately, the food and alcohol selection is not that great. The food is good for the most part, but never great. You can always find something good to eat, but it's hit or miss.\n\nThe alcohol is mostly no-name brands and most of the staff do not know how to make good drinks. \n\nThe whole resort just feels very \"factory-like\". Everything is just done to shuffle people from one spot to the next. There is nothing exceptional about it. ","review_rating":3.0,"sentiment_class":"positive","sentiment_result":0.8719818869999999,"sentiment_breakdown":[["If you have kids, the family rooms are great.",["positive",0.9769593]],["They have two bedrooms and are close to the kids water park.",["positive",0.97259176]],["Everything is close and well laid out at the resort.",["positive",0.9515469]],["Unfortunately, the food and alcohol selection is not that great.",["unknown",0.7798013]],["The food is good for the most part, but never great.",["unknown",0.71149176]],["You can always find something good to eat, but it's hit or miss.",["positive",0.88988835]],["The alcohol is mostly no-name brands and most of the staff do not know how to make good drinks.",["positive",0.9770757]],["The whole resort just feels very \"factory-like\".",["positive",0.9476174]],["Everything is just done to shuffle people from one spot to the next.",["unknown",0.718355]],["There is nothing exceptional about it.",["positive",0.7944914]]],"reviewer_fake_points":40}


{"reviewer_id":"03212276E7BEE39D8FFFE37C287DF55D","reviewer_name":"Waldo R","review_text":"This was the second time we had stayed at this hotel. As long as you know what your walking into its fine. Don't expect great service or food. Because of the wide variety you won't go hungry but it is not a 5 star dining resort!","review_rating":3.0,"sentiment_class":"positive","sentiment_result":0.7906794724999999,"sentiment_breakdown":[["This was the second time we had stayed at this hotel.",["positive",0.90417606]],["As long as you know what your walking into its fine.",["positive",0.90204763]],["Don't expect great service or food.",["unknown",0.7005051]],["Because of the wide variety you won't go hungry but it is not a 5 star dining resort!",["unknown",0.6559891]]],"reviewer_fake_points":40}


{"reviewer_id":"1886DE7CBCF9C9FDD0E4B2E5CD96E937","reviewer_name":"MegK","review_text":"Traveled last week of May - 3 families together with kids. The resort is large - almost too big I would say. We called them in advance to have a transport booked for pick up from the airport they answered the phone and kept hanging up. But they answered our friend's calls so they ended up booking it for us, which is a bit strange.Check in took way too long. The rooms were fine, pools were fine and good and beach was good. \n\nAlmost nobody spoke English. Language was a huge barrier as some of us were vegetarians communicating that to the staff was such a hassle. It took too long to adjust simply because of the food issues. They claim to have two buffet restaurants which are interlinked and have same buffet items 90% of them repeating in two areas so thats misleading. We tried the mexican restaurant which was pretty bad. As the restaurant manager did not give us any option to discuss menu once he heard some of us are vegetarians he decided to do his own magic which by the way he forgot to communicate to staff who forgot they are supposed to serve is so prolonged waiting with sleepy kids was a nightmare. The Japanese place however was a huge contrast great service and food Hibachi and catered to everyone's pallet and were willing to customize it and finally someone spoke English.\n\nDue to language and not very approachable staff who seemed too busy and over worked due to size of the resort and repetitive and lack of good vegetarian food options the experience was very average.\n\nTheir shows were fine - Michael Jackson performance and some karaoke and the theater place was quite huge and enjoyable experience. Even the dances and group performance in entertainment area was fun that they conducted for everyone by the beach.\n\nTheir drinks by the way were actually below par I would say - nothing exciting or different stood out.","review_rating":3.0,"sentiment_class":"unknown","sentiment_result":0.714728184117647,"sentiment_breakdown":[["Traveled last week of May - 3 families together with kids.",["positive",0.81600505]],["The resort is large - almost too big I would say.",["unknown",0.47818035]],["We called them in advance to have a transport booked for pick up from the airport they answered the phone and kept hanging up.",["unknown",0.62404305]],["But they answered our friend's calls so they ended up booking it for us, which is a bit strange.",["positive",0.82512057]],["Check in took way too long.",["negative",0.19912739]],["The rooms were fine, pools were fine and good and beach was good.",["positive",0.9652121]],["Almost nobody spoke English.",["unknown",0.5046143]],["Language was a huge barrier as some of us were vegetarians communicating that to the staff was such a hassle.",["unknown",0.7036098]],["It took too long to adjust simply because of the food issues.",["unknown",0.4600011]],["They claim to have two buffet restaurants which are interlinked and have same buffet items 90% of them repeating in two areas so thats misleading.",["unknown",0.57219744]],["We tried the mexican restaurant which was pretty bad.",["unknown",0.62978524]],["As the restaurant manager did not give us any option to discuss menu once he heard some of us are vegetarians he decided to do his own magic which by the way he forgot to communicate to staff who forgot they are supposed to serve is so prolonged waiting with sleepy kids was a nightmare.",["positive",0.8165994]],["The Japanese place however was a huge contrast great service and food Hibachi and catered to everyone's pallet and were willing to customize it and finally someone spoke English.",["positive",0.9689756]],["Due to language and not very approachable staff who seemed too busy and over worked due to size of the resort and repetitive and lack of good vegetarian food options the experience was very average.",["positive",0.9650191]],["Their shows were fine - Michael Jackson performance and some karaoke and the theater place was quite huge and enjoyable experience.",["positive",0.82946044]],["Even the dances and group performance in entertainment area was fun that they conducted for everyone by the beach.",["positive",0.9370034]],["Their drinks by the way were actually below par I would say - nothing exciting or different stood out.",["positive",0.8554248]]],"reviewer_fake_points":20}

Review Count History
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