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Overview
  • How are reviewers describing this item?
    good, new, chicken, half and given.
  • Our engine has discovered that over 90% high quality reviews are present.
  • This product had a total of 10 reviews as of our last analysis date on Aug 23 2017.
Reviews Summary

{"reviewer_id":"7A81E77FA22109A1F8296D371CB26861","reviewer_name":"Anna S.","review_text":"Just came back from a stay at the Platinum Yucatan Princess. The check in process was quick and painless. Julio enthusiastically welcomed us to the property. We were greeted with champagne and was brought a very smooth shot of tequila. We were then escorted to the room with our bags via a golf cart. Once we arrived in the room, the room was clean and outfitted with a decorated bed, a bottle of champagne, and a box of chocolates to commemorat our anniversary, in the quiet side of the resort, we were given two double beds (my husband and I were on a anniversary trip). The other couple we were traveling with were given a king swim up. We were told that we could have changed the next day, but would not be close to our trip mates. In short, I would definitely stay that this resort again. The location of the resort is excellent for traveling to fifth avenue, Tulum, Cancun, or other excursions. The size of the resort is not too big for walking around. You are given access to the sister resorts. The staff is very helpful. Karen at Rodeo was very nice. Bryan, Geremel, and Salatiel (can't remember how to spell his name) were waiters in the buffet. Please ask for them, they are AWESOME!!!!! Diego also made you feel at home when walking through the lobby area. Israel (bell boy) is also helpful in maneuvering around the properties. \n\nThe food is also top quality. The two favorite restaurants which stood out were Aroma and Rodeo Grill. My least favorite was the Asian restaurant. The food wasn't horrible, just very fusion with a hint of Asian. However, the sushi was good (sushi is also available in the buffet on a daily basis as well). I really enjoyed that you didn't have to make reservations at the restaurants. The only exception was Tao, the Asian restaurant. You can eat there every night using their regular menu and sushi if you wanted to without a reservation. However, you needed to vist the restaurant at 5:50 to make a reservation for the tappeniyaki (which cannot be made a day in advance).\n\nThe hotel serves lower quality liquor if you haven't specified, so be sure to ask for the name of liquor you want to avoid from getting low quality drinks. Notable drinks I would recommend is the passionfruit and the kiwi margaritas. They make them very well when ordered. There were many activities within the day to keep you busy. At the time of our stay, the sporting complex was open, but was never crowded. At night, there were only the disco, near the plaza bar. However, you can visit the sister property to see whats going on there.\n\nThe beach is definitely not usable, I would advise in getting a swim up room as we did. We definitely did not miss not having access to the beach due to the close access of the pool. You are able to walk to the sister property, but there is still seaweed there as well (however, much less then at the Yucatan).","review_rating":4.0,"sentiment_class":"positive","sentiment_result":0.885766845945946,"sentiment_breakdown":[["Just came back from a stay at the Platinum Yucatan Princess.",["positive",0.80418766]],["The check in process was quick and painless.",["positive",0.9548552]],["Julio enthusiastically welcomed us to the property.",["positive",0.85562235]],["We were greeted with champagne and was brought a very smooth shot of tequila.",["positive",0.9807139]],["We were then escorted to the room with our bags via a golf cart.",["positive",0.93236464]],["Once we arrived in the room, the room was clean and outfitted with a decorated bed, a bottle of champagne, and a box of chocolates to commemorat our anniversary, in the quiet side of the resort, we were given two double beds (my husband and I were on a anniversary trip).",["positive",0.8544419]],["The other couple we were traveling with were given a king swim up.",["unknown",0.77602834]],["We were told that we could have changed the next day, but would not be close to our trip mates.",["negative",0.27687573]],["In short, I would definitely stay that this resort again.",["positive",0.93068105]],["The location of the resort is excellent for traveling to fifth avenue, Tulum, Cancun, or other excursions.",["positive",0.93942547]],["The size of the resort is not too big for walking around.",["positive",0.9537058]],["You are given access to the sister resorts.",["positive",0.8646934]],["The staff is very helpful.",["positive",0.9093684]],["Karen at Rodeo was very nice.",["unknown",0.72378004]],["Bryan, Geremel, and Salatiel (can't remember how to spell his name) were waiters in the buffet.",["positive",0.9274018]],["Please ask for them, they are AWESOME!",["positive",0.9724839]],["Diego also made you feel at home when walking through the lobby area.",["positive",0.90520453]],["Israel (bell boy) is also helpful in maneuvering around the properties.",["positive",0.925553]],["The food is also top quality.",["positive",0.9559214]],["The two favorite restaurants which stood out were Aroma and Rodeo Grill.",["positive",0.9884815]],["My least favorite was the Asian restaurant.",["positive",0.92811215]],["The food wasn't horrible, just very fusion with a hint of Asian.",["positive",0.9323266]],["However, the sushi was good (sushi is also available in the buffet on a daily basis as well).",["positive",0.9918113]],["I really enjoyed that you didn't have to make reservations at the restaurants.",["positive",0.9549979]],["The only exception was Tao, the Asian restaurant.",["positive",0.8812153]],["You can eat there every night using their regular menu and sushi if you wanted to without a reservation.",["positive",0.9415348]],["However, you needed to vist the restaurant at 5:50 to make a reservation for the tappeniyaki (which cannot be made a day in advance).",["positive",0.9108795]],["The hotel serves lower quality liquor if you haven't specified, so be sure to ask for the name of liquor you want to avoid from getting low quality drinks.",["positive",0.8726252]],["Notable drinks I would recommend is the passionfruit and the kiwi margaritas.",["positive",0.9965842]],["They make them very well when ordered.",["positive",0.97234017]],["There were many activities within the day to keep you busy.",["positive",0.9175234]],["At the time of our stay, the sporting complex was open, but was never crowded.",["positive",0.9093286]],["At night, there were only the disco, near the plaza bar.",["positive",0.79429114]],["However, you can visit the sister property to see whats going on there.",["unknown",0.71748513]],["The beach is definitely not usable, I would advise in getting a swim up room as we did.",["positive",0.94627386]],["We definitely did not miss not having access to the beach due to the close access of the pool.",["positive",0.8322405]],["You are able to walk to the sister property, but there is still seaweed there as well (however, much less then at the Yucatan).",["positive",0.84201354]]],"reviewer_fake_points":55}


{"reviewer_id":"E08650AE58CB7A9730AD9C828CA6D3F2","reviewer_name":"Holybops16","review_text":"I was traveling solo. Made feel very welcome by all staff from reception to all the restaurants and animation team.. I loved being in block 4 which is a short walk away from the main pool. This is where the daily activities happen. You could say I had the best of both worlds. As it’s an all suite resort the rooms are very spacious. I had a swim out suite and it was wonderful to have a dip whenever I felt like it. Breakfast lunch and dinner are available in The Yucatán buffet. In the mornings I was greeted by Hostess Abihail and my waiter was the very hard working \nGeramel. They were also on for lunch. Food was terrific, can’t see why some reviews are bad. Aroma - waiter Nestor again great at his job, La Bruschetta- waitress Mariana. Tao - hostess Aurora who remembered my name when I visited a 2nd time the following week ! Great hibachi chefs who made it a very enjoyable experience. Rodeo grill nearest the pool was less formal \u0026 good for coffee and cakes from 12-3. Theatre shows were terrific, what amazing dancers. Animation team are so hard working, big shout out to Alejandro, Asedro, Felix \u0026 thanks to Kenia who I did paddle boarding with and the rest of the crew. Thanks to to Coco Bingo dancers who were on for my 2nd foam party, big shout out to Mr Marcus. This resort is beautiful all staff \u0026 services from concierge to maintenance staff, anyone I spoke with was so nice. I tried the heladeria (ice cream shop) in next resort so thanks to Herminio for my lovely “crazy cone”.","review_rating":5.0,"sentiment_class":"positive","sentiment_result":0.896914748,"sentiment_breakdown":[["I was traveling solo.",["positive",0.8817185]],["Made feel very welcome by all staff from reception to all the restaurants and animation team.",["positive",0.9583142]],["I loved being in block 4 which is a short walk away from the main pool.",["positive",0.9720987]],["This is where the daily activities happen.",["positive",0.83364147]],["You could say I had the best of both worlds.",["positive",0.9670788]],["As it’s an all suite resort the rooms are very spacious.",["positive",0.988106]],["I had a swim out suite and it was wonderful to have a dip whenever I felt like it.",["positive",0.9608333]],["Breakfast lunch and dinner are available in The Yucatán buffet.",["positive",0.9842934]],["In the mornings I was greeted by Hostess Abihail and my waiter was the very hard working Geramel.",["positive",0.8933285]],["They were also on for lunch.",["positive",0.9367759]],["Food was terrific, can’t see why some reviews are bad.",["unknown",0.5936552]],["Aroma - waiter Nestor again great at his job, La Bruschetta- waitress Mariana.",["positive",0.8245939]],["Tao - hostess Aurora who remembered my name when I visited a 2nd time the following week !",["positive",0.8859865]],["Great hibachi chefs who made it a very enjoyable experience.",["positive",0.9925074]],["Rodeo grill nearest the pool was less formal \u0026 good for coffee and cakes from 12-3.",["positive",0.9942895]],["Theatre shows were terrific, what amazing dancers.",["positive",0.9715238]],["Animation team are so hard working, big shout out to Alejandro, Asedro, Felix \u0026 thanks to Kenia who I did paddle boarding with and the rest of the crew.",["positive",0.97621787]],["Thanks to to Coco Bingo dancers who were on for my 2nd foam party, big shout out to Mr Marcus.",["unknown",0.46731526]],["This resort is beautiful all staff \u0026 services from concierge to maintenance staff, anyone I spoke with was so nice.",["positive",0.89977366]],["I tried the heladeria (ice cream shop) in next resort so thanks to Herminio for my lovely “crazy cone”.",["positive",0.9562431]]],"reviewer_fake_points":-90}


{"reviewer_id":"A40E9F02BF1E6C09D54396081CA52B91","reviewer_name":"Tia Hernandez","review_text":"The quality of the food at the buffet and the desserts could be better, but as a whole, the value of this resort is top notch. The bar and entertainment staff, Heribierto, Alejandro, Angie, Isidro, are all so fun and attentive that they make you feel like the most special guest. The spa staff, Karen, gave me the most life changing massage and even braided my hair during my express facial for a nice touch. The attention to detail and memory for guests was incredible, especially by our regular server, Geremel, in the buffet. The check in and out process was seamless and friendly thanks to Diego-go and Isreal. You feel like a queen at this resort, and there is a nice balance of evening activities without it being too wild and crazy loud. Relaxing and exciting, this is the best resort. Be careful when booking excursions though. Ask for a LOT of info to ensure it is exactly what you want to do or for the full vs. half day options with culture and fun. Sometimes it can seem overwhelming.","review_rating":5.0,"sentiment_class":"positive","sentiment_result":0.9197606372727272,"sentiment_breakdown":[["The quality of the food at the buffet and the desserts could be better, but as a whole, the value of this resort is top notch.",["positive",0.87402993]],["The bar and entertainment staff, Heribierto, Alejandro, Angie, Isidro, are all so fun and attentive that they make you feel like the most special guest.",["positive",0.97001666]],["The spa staff, Karen, gave me the most life changing massage and even braided my hair during my express facial for a nice touch.",["positive",0.99575716]],["The attention to detail and memory for guests was incredible, especially by our regular server, Geremel, in the buffet.",["positive",0.9214251]],["The check in and out process was seamless and friendly thanks to Diego-go and Isreal.",["positive",0.9516385]],["You feel like a queen at this resort, and there is a nice balance of evening activities without it being too wild and crazy loud.",["positive",0.8836971]],["Relaxing and exciting, this is the best resort.",["positive",0.99049497]],["Be careful when booking excursions though.",["positive",0.90208215]],["Ask for a LOT of info to ensure it is exactly what you want to do or for the full vs.",["positive",0.91924196]],["half day options with culture and fun.",["positive",0.90386873]],["Sometimes it can seem overwhelming.",["positive",0.80511475]]],"reviewer_fake_points":25}


{"reviewer_id":"B4CC6C5B2597426B0604C1FDB13F6BD4","reviewer_name":"Reylin V","review_text":"I just got back to New York from my 7 day vacation at this resort and warning this is about to be a long review but worth reading it. This was my second time in Mexico ( I stood at another resort) and the first time for my boyfriend. From the moment we arrive to the lobby we felt amazing. As we were checking in, the bartender walked over to us these amazing drinks. Even though we arrive early (12 pm) and Check in was at 3 pm, check in was very smooth. \n\nAs we waited for our room, we decided to grab some food from the buffet restaurant. This is where we met the amazing, knowledgeable, kindest and super attentive waiter name Geralmeel. He quickly sat us down and noticed we had just arrive. He quickly serve us drinks and engage in awesome conversation regarding the resort. He told us everything that was available and if it wasn't for him we would have not done so much in the resort. He told us about the neighboring resort (the family one) and how over there we can see monkeys, we can also visit the other beach, the disco, go to the sport park, etc. Every time we went to eat for the morning and lunch time, we always sat with him because we loved talking to him and he always seemed like he enjoyed all the guests. He always asked if we tried the different activities he told us and if we enjoyed them. Geralmeel from the bottom of our hearts, GRACIAS, ERES EXCELENTE!\n\nNext, we want to shout another very attentive waiter we met during dinner. Salarial was always very attentive and I remember that first night he had us tried two flavor tequilas and they were amazing. Every night, we sat with him and he also engaged in conversation with us. He always asked if we are enjoying our stay. I remember one night, when he noticed that my boyfriend wasn't eating as much (not because he didn't want to but my boyfriend is very picky and allergic to seafood), he asked if there is something he can have the chef make for him. My boyfriend loves eggs and for the rest of the nights, my bf was able to get his eggs. Salarial from the bottom of our hearts, GRACIAS, ERES INCREIBLE!\n\nNow, the SPA! I am going to start off by saying that this is the first time we get a SPA treatment at a resort. Thanks to Adrianna, who on our first day there spoke to us about the massage convince us to get it. We got the massage (done by Adianna and Mario) and it was amazing to the point where we bought another massage for another day. Adrianna and Mario from the bottom of our hearts, GRACIAS, SON PERFECTOS! \n\nNow, the animation team from the resort. When I tell you these individuals are fun, they are FUN! Super Mario, Alejandro (Amigo Dominicano), Isidro, Kenia and Angie ( I hope I got their name right) thank you so much for all the fun activities during the pool and night time. Also thank your for engaging with your guest to make sure we were having a good time. \n\nAnother special thank you to Lorenzo the amazing chef during the night time. The food was amazing, I gained a few good pounds but all worth it. Irene, thank you for helping my boyfriend during the anniversary surprise. Everything was perfect in the room! The Platinum Princess delivered and we will definitely be back next year, with friends and family. Love every minute of our stay. Thank you all!","review_rating":5.0,"sentiment_class":"positive","sentiment_result":0.9248488959459461,"sentiment_breakdown":[["I just got back to New York from my 7 day vacation at this resort and warning this is about to be a long review but worth reading it.",["positive",0.94661665]],["This was my second time in Mexico ( I stood at another resort) and the first time for my boyfriend.",["positive",0.9656014]],["From the moment we arrive to the lobby we felt amazing.",["positive",0.94774085]],["As we were checking in, the bartender walked over to us these amazing drinks.",["positive",0.9827571]],["Even though we arrive early (12 pm) and Check in was at 3 pm, check in was very smooth.",["positive",0.9556175]],["As we waited for our room, we decided to grab some food from the buffet restaurant.",["positive",0.95342785]],["This is where we met the amazing, knowledgeable, kindest and super attentive waiter name Geralmeel.",["positive",0.9521775]],["He quickly sat us down and noticed we had just arrive.",["positive",0.8665294]],["He quickly serve us drinks and engage in awesome conversation regarding the resort.",["positive",0.98899734]],["He told us everything that was available and if it wasn't for him we would have not done so much in the resort.",["positive",0.8220938]],["He told us about the neighboring resort (the family one) and how over there we can see monkeys, we can also visit the other beach, the disco, go to the sport park, etc.",["positive",0.90020317]],["Every time we went to eat for the morning and lunch time, we always sat with him because we loved talking to him and he always seemed like he enjoyed all the guests.",["positive",0.9848948]],["He always asked if we tried the different activities he told us and if we enjoyed them.",["positive",0.87434524]],["Geralmeel from the bottom of our hearts, GRACIAS, ERES EXCELENTE!",["positive",0.8574913]],["Next, we want to shout another very attentive waiter we met during dinner.",["positive",0.9471845]],["Salarial was always very attentive and I remember that first night he had us tried two flavor tequilas and they were amazing.",["positive",0.9961998]],["Every night, we sat with him and he also engaged in conversation with us.",["positive",0.89914894]],["He always asked if we are enjoying our stay.",["positive",0.971357]],["I remember one night, when he noticed that my boyfriend wasn't eating as much (not because he didn't want to but my boyfriend is very picky and allergic to seafood), he asked if there is something he can have the chef make for him.",["positive",0.94908226]],["My boyfriend loves eggs and for the rest of the nights, my bf was able to get his eggs.",["positive",0.9032537]],["Salarial from the bottom of our hearts, GRACIAS, ERES INCREIBLE!",["unknown",0.7262605]],["Now, the SPA!",["positive",0.8227341]],["I am going to start off by saying that this is the first time we get a SPA treatment at a resort.",["positive",0.93743384]],["Thanks to Adrianna, who on our first day there spoke to us about the massage convince us to get it.",["positive",0.9441527]],["We got the massage (done by Adianna and Mario) and it was amazing to the point where we bought another massage for another day.",["positive",0.9955249]],["Adrianna and Mario from the bottom of our hearts, GRACIAS, SON PERFECTOS!",["positive",0.8581715]],["Now, the animation team from the resort.",["unknown",0.61759883]],["When I tell you these individuals are fun, they are FUN!",["positive",0.9446737]],["Super Mario, Alejandro (Amigo Dominicano), Isidro, Kenia and Angie ( I hope I got their name right) thank you so much for all the fun activities during the pool and night time.",["positive",0.966764]],["Also thank your for engaging with your guest to make sure we were having a good time.",["positive",0.9854182]],["Another special thank you to Lorenzo the amazing chef during the night time.",["positive",0.9892278]],["The food was amazing, I gained a few good pounds but all worth it.",["positive",0.9628079]],["Irene, thank you for helping my boyfriend during the anniversary surprise.",["positive",0.9652393]],["Everything was perfect in the room!",["positive",0.98002094]],["The Platinum Princess delivered and we will definitely be back next year, with friends and family.",["positive",0.949807]],["Love every minute of our stay.",["positive",0.9899546]],["Thank you all!",["positive",0.91889924]]],"reviewer_fake_points":40}

Review Count History
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