reviewerid77D44E2AFB5260605BD14A599B1419A1reviewernamesayjulreviewtextOnly needed the room to stay overnight so checked in and went to dinner Upon my return at 11PM I found an issue with the sink clogging up No water was going down and pipes were leaking Called front desk they eventually sent maintenance He tried to fix it without opening up the pipes but no go He left at least twice and came back Mind you this is 12AM by now and I have to be up by 6AM I asked multiple times if he could fix it and he said he could but would take a little longer I asked if I should move rooms and he said no he would fix it This late at night the hotel should have moved me so I could get a good nights sleep The maintenance staff did end up fixing it that night Not blaming them at all but the entire pipe had to be taken out cleaned etc That room should have been put out of commission that night and I should have been moved Barely got any sleep and had to leave first thing in morning Not the best customer service on handling these situationsreviewrating30sentimentclassunknownsentimentresult07146814120000002sentimentbreakdownOnly needed the room to stay overnight so checked in and went to dinnerpositive094647664Upon my return at 11PM I found an issue with the sink clogging upunknown07403348No water was going down and pipes were leakingpositive08244302Called front desk they eventually sent maintenanceunknown047911575He tried to fix it without opening up the pipes but no gounknown06526125He left at least twice and came backunknown075858283Mind you this is 12AM by now and I have to be up by 6AMpositive09039843I asked multiple times if he could fix it and he said he could but would take a little longerpositive08776493I asked if I should move rooms and he said no he would fix itunknown071141464This late at night the hotel should have moved me so I could get a good nights sleeppositive09520042The maintenance staff did end up fixing it that nightunknown03539714Not blaming them at all but the entire pipe had to be taken out cleaned etcpositive090020317That room should have been put out of commission that night and I should have been movedunknown059735614Barely got any sleep and had to leave first thing in morningunknown058189976Not the best customer service on handling these situationsunknown044018555reviewerfakepoints95

reviewerid9096EC217DE2CEFF4403BCE1EEC74BF3reviewernameLaura RreviewtextAWESOME This hotel is perfect for all activities you need to do in beautiful New York City My girlfriends and I came to New York for our 50th Birthday Celebrationand it was just that Michael was a sweetheart He had all the answers to all the questions we had about New York City Very HELPFUL Thank you Michael and friendly staff you made our adventure one we will not forgetreviewrating50sentimentclasspositivesentimentresult08956669057142858sentimentbreakdownAWESOME positive094554377This hotel is perfect for all activities you need to do in beautiful New York Citypositive099198127My girlfriends and I came to New York for our 50th Birthday Celebrationand it was just thatpositive08647031Michael was a sweetheartpositive08829438He had all the answers to all the questions we had about New York Cityunknown078151554Very HELPFULpositive093926966Thank you Michael and friendly staff you made our adventure one we will not forgetpositive08637112reviewerfakepoints5

revieweridA3F80AE631D460C3132279BC6CBBFE9AreviewernameJennifer NreviewtextWent to check in Friday night after a long day and 10 miles of walking Used Bonvoy points to book but when I arrived they had given my room away According to MarriottBonvoy I had a reservation but they insisted I did not Got on the phone with MarriottBon Voy who confirmed my noncancelled reservation but the front desk was insistent and totally callous to the situation they put me in on a busy Memorial Day weekend I asked them to call a neighboring hotel to see if there was a vacancy and they would not Not only was I left stranded due to a several errors by both MarriottBon Voy and Courtyard Herald Square they were completely indifferent to helping me I was in tears and the Bon Voy rep on the phone was incredulous Ended up in a teeny room sandwiched between two clubs in Time Square and paying out of pocket to do so Being a member of the hospitality sector myself their behavior was shocking reviewrating10sentimentclassunknownsentimentresult06596636655555554sentimentbreakdownWent to check in Friday night after a long day and 10 miles of walkingpositive09161189Used Bonvoy points to book but when I arrived they had given my room awaypositive089333797According to MarriottBonvoy I had a reservation but they insisted I did notunknown05857629Got on the phone with MarriottBon Voy who confirmed my noncancelled reservation but the front desk was insistent and totally callous to the situation they put me in on a busy Memorial Day weekendpositive081155986I asked them to call a neighboring hotel to see if there was a vacancy and they would notunknown04784467Not only was I left stranded due to a several errors by both MarriottBon Voy and Courtyard Herald Square they were completely indifferent to helping meunknown063620245I was in tears and the Bon Voy rep on the phone was incredulousunknown037578467Ended up in a teeny room sandwiched between two clubs in Time Square and paying out of pocket to do sounknown07401Being a member of the hospitality sector myself their behavior was shockingunknown049965954reviewerfakepoints25

reviewerid9F246D9DF46B240A6E3AFF42F55EACB5reviewernameChristina VreviewtextJaneal checked us in and was so lovely She was very patient with us and answered any question we had She advised us of some pretty good food spots Was also very helpful in taking the time to give us a quick lesson in taking the subway and giving directions to other popular places around the area We squeezed as much as we could in the three days we were there The room was cozy and when it was time to checkout we had janeal again It was a very stress less easy checkout Definitely keeping this location in our back pocket for our next trip to New York We still have so much more to do u0026 so much more to seereviewrating50sentimentclasspositivesentimentresult09296362322222222sentimentbreakdownJaneal checked us in and was so lovelypositive093103546She was very patient with us and answered any question we hadpositive09130409She advised us of some pretty good food spotspositive09712242Was also very helpful in taking the time to give us a quick lesson in taking the subway and giving directions to other popular places around the areapositive099245113We squeezed as much as we could in the three days we were therepositive09484498The room was cozy and when it was time to checkout we had janeal againunknown06722162It was a very stress less easy checkoutpositive09683081Definitely keeping this location in our back pocket for our next trip to New Yorkpositive09899734We still have so much more to do u0026 so much more to seepositive09800269reviewerfakepoints40