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Overview
  • How are reviewers describing this item?
    great, good, nice, here and every.
  • Our engine has analyzed and discovered that 70.0% of the reviews are reliable.
  • This product had a total of 25 reviews as of our last analysis date on Aug 11 2017.
Reviews Summary

{"reviewer_id":"77D44E2AFB5260605BD14A599B1419A1","reviewer_name":"sayjul","review_text":"Only needed the room to stay overnight so checked in and went to dinner! Upon my return at 11PM, I found an issue with the sink clogging up. No water was going down and pipes were leaking. Called front desk, they eventually sent maintenance. He tried to fix it without opening up the pipes, but no go! He left at least twice and came back. Mind you this is 12AM by now and I have to be up by 6AM. I asked multiple times if he could fix it and he said he could but would take a little longer. I asked if I should move rooms and he said no he would fix it. This late at night the hotel should have moved me so I could get a good nights sleep. The maintenance staff did end up fixing it that night. Not blaming them at all but the entire pipe had to be taken out cleaned, etc... That room should have been put out of commission that night and I should have been moved. Barely got any sleep and had to leave first thing in morning. Not the best customer service on handling these situations.","review_rating":3.0,"sentiment_class":"unknown","sentiment_result":0.7146814120000002,"sentiment_breakdown":[["Only needed the room to stay overnight so checked in and went to dinner!",["positive",0.94647664]],["Upon my return at 11PM, I found an issue with the sink clogging up.",["unknown",0.7403348]],["No water was going down and pipes were leaking.",["positive",0.8244302]],["Called front desk, they eventually sent maintenance.",["unknown",0.47911575]],["He tried to fix it without opening up the pipes, but no go!",["unknown",0.6526125]],["He left at least twice and came back.",["unknown",0.75858283]],["Mind you this is 12AM by now and I have to be up by 6AM.",["positive",0.9039843]],["I asked multiple times if he could fix it and he said he could but would take a little longer.",["positive",0.8776493]],["I asked if I should move rooms and he said no he would fix it.",["unknown",0.71141464]],["This late at night the hotel should have moved me so I could get a good nights sleep.",["positive",0.9520042]],["The maintenance staff did end up fixing it that night.",["unknown",0.3539714]],["Not blaming them at all but the entire pipe had to be taken out cleaned, etc.",["positive",0.90020317]],["That room should have been put out of commission that night and I should have been moved.",["unknown",0.59735614]],["Barely got any sleep and had to leave first thing in morning.",["unknown",0.58189976]],["Not the best customer service on handling these situations.",["unknown",0.44018555]]],"reviewer_fake_points":-95}


{"reviewer_id":"9096EC217DE2CEFF4403BCE1EEC74BF3","reviewer_name":"Laura R","review_text":"AWESOME !!!! This hotel is perfect for all activities you need to do in beautiful New York City. My girlfriends and I came to New York for our 50th Birthday Celebration,and it was just that. Michael was a sweetheart. He had all the answers to all the questions we had about New York City. Very HELPFUL! Thank you Michael, and friendly staff , you made our adventure one we will not forget.","review_rating":5.0,"sentiment_class":"positive","sentiment_result":0.8956669057142858,"sentiment_breakdown":[["AWESOME !",["positive",0.94554377]],["This hotel is perfect for all activities you need to do in beautiful New York City.",["positive",0.99198127]],["My girlfriends and I came to New York for our 50th Birthday Celebration,and it was just that.",["positive",0.8647031]],["Michael was a sweetheart.",["positive",0.8829438]],["He had all the answers to all the questions we had about New York City.",["unknown",0.78151554]],["Very HELPFUL!",["positive",0.93926966]],["Thank you Michael, and friendly staff , you made our adventure one we will not forget.",["positive",0.8637112]]],"reviewer_fake_points":-5}


{"reviewer_id":"A3F80AE631D460C3132279BC6CBBFE9A","reviewer_name":"Jennifer N","review_text":"Went to check in Friday night after a long day and 10+ miles of walking. Used Bonvoy points to book, but when I arrived they had given my room away. According to Marriott/Bonvoy I had a reservation, but they insisted I did not. Got on the phone with Marriott/Bon Voy who confirmed my non-cancelled reservation, but the front desk was insistent and totally callous to the situation they put me in on a busy Memorial Day weekend. I asked them to call a neighboring hotel to see if there was a vacancy, and they would not. Not only was I left stranded due to a several errors by both Marriott/Bon Voy and Courtyard Herald Square, they were completely indifferent to helping me. I was in tears and the Bon Voy rep on the phone was incredulous. Ended up in a teeny room sandwiched between two clubs in Time Square and paying out of pocket to do so. Being a member of the hospitality sector myself, their behavior was shocking. ","review_rating":1.0,"sentiment_class":"unknown","sentiment_result":0.6596636655555554,"sentiment_breakdown":[["Went to check in Friday night after a long day and 10+ miles of walking.",["positive",0.9161189]],["Used Bonvoy points to book, but when I arrived they had given my room away.",["positive",0.89333797]],["According to Marriott/Bonvoy I had a reservation, but they insisted I did not.",["unknown",0.5857629]],["Got on the phone with Marriott/Bon Voy who confirmed my non-cancelled reservation, but the front desk was insistent and totally callous to the situation they put me in on a busy Memorial Day weekend.",["positive",0.81155986]],["I asked them to call a neighboring hotel to see if there was a vacancy, and they would not.",["unknown",0.4784467]],["Not only was I left stranded due to a several errors by both Marriott/Bon Voy and Courtyard Herald Square, they were completely indifferent to helping me.",["unknown",0.63620245]],["I was in tears and the Bon Voy rep on the phone was incredulous.",["unknown",0.37578467]],["Ended up in a teeny room sandwiched between two clubs in Time Square and paying out of pocket to do so.",["unknown",0.7401]],["Being a member of the hospitality sector myself, their behavior was shocking.",["unknown",0.49965954]]],"reviewer_fake_points":-25}


{"reviewer_id":"9F246D9DF46B240A6E3AFF42F55EACB5","reviewer_name":"Christina V","review_text":"Janeal checked us in and was so lovely! She was very patient with us and answered any question we had. She advised us of some pretty good food spots. Was also very helpful in taking the time to give us a quick lesson in taking the subway and giving directions to other popular places around the area. We squeezed as much as we could in the three days we were there. The room was cozy, and when it was time to checkout we had janeal again! It was a very stress less easy checkout. Definitely keeping this location in our back pocket for our next trip to New York. We still have so much more to do \u0026 so much more to see.","review_rating":5.0,"sentiment_class":"positive","sentiment_result":0.9296362322222222,"sentiment_breakdown":[["Janeal checked us in and was so lovely!",["positive",0.93103546]],["She was very patient with us and answered any question we had.",["positive",0.9130409]],["She advised us of some pretty good food spots.",["positive",0.9712242]],["Was also very helpful in taking the time to give us a quick lesson in taking the subway and giving directions to other popular places around the area.",["positive",0.99245113]],["We squeezed as much as we could in the three days we were there.",["positive",0.9484498]],["The room was cozy, and when it was time to checkout we had janeal again!",["unknown",0.6722162]],["It was a very stress less easy checkout.",["positive",0.9683081]],["Definitely keeping this location in our back pocket for our next trip to New York.",["positive",0.9899734]],["We still have so much more to do \u0026 so much more to see.",["positive",0.9800269]]],"reviewer_fake_points":40}

Review Count History
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