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Overview
  • How are reviewers describing this item?
    great, professional, good and made.
  • Our engine has analyzed and discovered that 70.0% of the reviews are reliable.
  • This product had a total of 18 reviews as of our last analysis date on Aug 24 2017.
Reviews Summary

{"reviewer_id":"DB09BDDDFE763D53E62CF72F396F8F57","reviewer_name":"eliacarina81","review_text":"Overall it’s a beautiful resort. We don’t have small kids to enjoy the kids water park or daycares so it seemed they’re weren’t enough activities to do with teenagers. I was hoping to enjoy some more true Mexican dishes and they’re weren’t. It’s very diverse and that worked well too. ","review_rating":4.0,"sentiment_class":"positive","sentiment_result":0.890837685,"sentiment_breakdown":[["Overall it’s a beautiful resort.",["positive",0.8667205]],["We don’t have small kids to enjoy the kids water park or daycares so it seemed they’re weren’t enough activities to do with teenagers.",["unknown",0.7871326]],["I was hoping to enjoy some more true Mexican dishes and they’re weren’t.",["positive",0.9254606]],["It’s very diverse and that worked well too.",["positive",0.98403704]]],"reviewer_fake_points":40}


{"reviewer_id":"BD89EB861B8D19C0A7B0AE2EB59E3E9E","reviewer_name":"Marc F","review_text":"Recently returned from 3 weeks in this hotel. Overall it’s a decent hotel with fabulous staff, but it’s not quite 5*. We booked this resort after having read previous reviews, what’s delivered now is not what it was.\n\nThe beach is what it is, yes there’s seaweed, yes it stinks badly and yes you can smell it in the hotel and around the pools when the wind blows, but that’s nature and there’s nothing anyone can do about this. It’s a shame you can’t go for long walks up the beach and swim in the water, but not the end of the world. \n\nSo what’s good about this hotel, the staff are amazing, almost without exception. They are all so happy, chatty and will do anything for you. Remember to take plenty of US$ in low denominations for tips. \n\nWe were in the FC area, hotel accommodated our request for interconnecting rooms and a top floor. The rooms are well appointed, clean and the maid service comes twice a day. Loads of clean towels, mini bar service is amazing once you tell them what you want it comes daily. We had wine delivered to our room every day in an ice bucket and our butler Debir was always around to organise anything we wanted. We ate in the speciality restaurants every night, for a long stay it would be nice to have more variety. Pools are good, clean, perhaps too warm in the afternoon. It’s a bit annoying that every day, sometimes multiple times a day, the same people ask if you want a spa, photo’s, timeshare, trips etc. Shout out to Miguel who kept our ice bucked topped up all day with drinks. Having walked around everywhere I wouldn’t personally consider any other part of this hotel except FC. \n\nNano is pretty bland and basic and in busy times like a school canteen. I’m appalled at the way people behave when there’s a buffet of free food, you’ve never seen so many plates piled high, then people leave it all and go back and get more. Heathens. Avoid. Fortunately in FC we had our own restaurant for breakfast and lunch so we only used Nano for some lunches and never in the evening. \n\nTake bug spray for evenings and your room, else you’ll end up being a blood donor. \n\nThe grounds are very well kept, the gardeners work very hard to keep everything tip top. \n\nIn our reception there was always decent coffee, treats, cakes, pick and mix, lots of cold drinks and juices and at certain times of the day a drinks cart to help yourself to premium spirits. Nice touch and remarkably not abused in FC.\n\nWhat can they do to improve this hotel?\n\nAir con in the rooms – it’s ok but if you have a sunny room struggles and the nights are hot.\n\nNano – open on time, when you do open make sure the tables are ready with cutlery and glasses, basic stuff, salt and pepper wouldn’t go a miss either. Drinks service is slow, we’d often nearly finished before drinks arrived. On one occasion staff were just stood around chatting so I went and helped myself. And, lose the sugar syrup.\n\nSpeciality Restaurants – shouldn’t need to reuse cutlery in a 5* hotel, purchase some more please and lay up with two sets. Quality generally ok, Mole was great. Bana is dirty. It’s a shame dress codes are not enforced, I don’t want to go to dinner with scruffy people in flip flops.\n\nEntertainment – evenings were ok, there’s enough round the pools.\n\nCheck In – they want a credit card, refuse. The hotel wants to write down you card details and on multiple occasions I saw the check in paperwork left out on desks with details visible to anyone. If Visa or MasterCard saw this they would have a fit, extremely unsecure and open to abuse. On check out I paid chip and pin and refused to allow my card details to be written down. To be fair both the agent and his manager were very apologetic explaining that it’s hotel procedure – but it’s wrong, not secure and open to abuse so don’t allow it. And if you don’t feel able to say no, report to your bank and obtain a new card to prevent fraud. \n\nManagement should be visible, in many other resorts I’ve stayed managers wander round talking to guests, some have evening gatherings. Standards do seem to have slipped here over the last few years which is a shame as the hotel could be amazing. \n\nOverall a good family hotel, expensive for what it is and not a premium brand but everyone had a great time and other guests seemed to enjoy the resort. So like a say a bit of attention to detail from management and a few improvements and this could easily be a 5*.","review_rating":4.0,"sentiment_class":"unknown","sentiment_result":0.7855056708510638,"sentiment_breakdown":[["Recently returned from 3 weeks in this hotel.",["negative",0.21077845]],["Overall it’s a decent hotel with fabulous staff, but it’s not quite 5*.",["unknown",0.6330743]],["We booked this resort after having read previous reviews, what’s delivered now is not what it was.",["negative",0.24968609]],["The beach is what it is, yes there’s seaweed, yes it stinks badly and yes you can smell it in the hotel and around the pools when the wind blows, but that’s nature and there’s nothing anyone can do about this.",["positive",0.858717]],["It’s a shame you can’t go for long walks up the beach and swim in the water, but not the end of the world.",["unknown",0.77298856]],["So what’s good about this hotel, the staff are amazing, almost without exception.",["positive",0.9064081]],["They are all so happy, chatty and will do anything for you.",["unknown",0.75176847]],["Remember to take plenty of US$ in low denominations for tips.",["positive",0.98187685]],["We were in the FC area, hotel accommodated our request for interconnecting rooms and a top floor.",["positive",0.9313833]],["The rooms are well appointed, clean and the maid service comes twice a day.",["positive",0.9531086]],["Loads of clean towels, mini bar service is amazing once you tell them what you want it comes daily.",["positive",0.97661126]],["We had wine delivered to our room every day in an ice bucket and our butler Debir was always around to organise anything we wanted.",["positive",0.93086004]],["We ate in the speciality restaurants every night, for a long stay it would be nice to have more variety.",["positive",0.9849284]],["Pools are good, clean, perhaps too warm in the afternoon.",["positive",0.9681378]],["It’s a bit annoying that every day, sometimes multiple times a day, the same people ask if you want a spa, photo’s, timeshare, trips etc.",["positive",0.9642016]],["Shout out to Miguel who kept our ice bucked topped up all day with drinks.",["positive",0.8988717]],["Having walked around everywhere I wouldn’t personally consider any other part of this hotel except FC.",["positive",0.84811914]],["Nano is pretty bland and basic and in busy times like a school canteen.",["positive",0.82997453]],["I’m appalled at the way people behave when there’s a buffet of free food, you’ve never seen so many plates piled high, then people leave it all and go back and get more.",["positive",0.89132214]],["Heathens.",["unknown",0.7262605]],["Avoid.",["unknown",0.42888424]],["Fortunately in FC we had our own restaurant for breakfast and lunch so we only used Nano for some lunches and never in the evening.",["positive",0.97279876]],["Take bug spray for evenings and your room, else you’ll end up being a blood donor.",["positive",0.94904125]],["The grounds are very well kept, the gardeners work very hard to keep everything tip top.",["unknown",0.6879707]],["In our reception there was always decent coffee, treats, cakes, pick and mix, lots of cold drinks and juices and at certain times of the day a drinks cart to help yourself to premium spirits.",["positive",0.99458814]],["Nice touch and remarkably not abused in FC.",["positive",0.9449111]],["What can they do to improve this hotel?",["positive",0.8147023]],["Air con in the rooms – it’s ok but if you have a sunny room struggles and the nights are hot.",["positive",0.88308704]],["Nano – open on time, when you do open make sure the tables are ready with cutlery and glasses, basic stuff, salt and pepper wouldn’t go a miss either.",["positive",0.96609783]],["Drinks service is slow, we’d often nearly finished before drinks arrived.",["positive",0.9571988]],["On one occasion staff were just stood around chatting so I went and helped myself.",["positive",0.85139877]],["And, lose the sugar syrup.",["positive",0.8919789]],["Speciality Restaurants – shouldn’t need to reuse cutlery in a 5* hotel, purchase some more please and lay up with two sets.",["positive",0.883057]],["Quality generally ok, Mole was great.",["positive",0.9472028]],["Bana is dirty.",["negative",0.13834438]],["It’s a shame dress codes are not enforced, I don’t want to go to dinner with scruffy people in flip flops.",["positive",0.945151]],["Entertainment – evenings were ok, there’s enough round the pools.",["positive",0.8686578]],["Check In – they want a credit card, refuse.",["unknown",0.62084943]],["The hotel wants to write down you card details and on multiple occasions I saw the check in paperwork left out on desks with details visible to anyone.",["positive",0.83184]],["If Visa or MasterCard saw this they would have a fit, extremely unsecure and open to abuse.",["positive",0.95291597]],["On check out I paid chip and pin and refused to allow my card details to be written down.",["negative",0.07970991]],["To be fair both the agent and his manager were very apologetic explaining that it’s hotel procedure – but it’s wrong, not secure and open to abuse so don’t allow it.",["negative",0.07599542]],["And if you don’t feel able to say no, report to your bank and obtain a new card to prevent fraud.",["negative",0.2887022]],["Management should be visible, in many other resorts I’ve stayed managers wander round talking to guests, some have evening gatherings.",["positive",0.887152]],["Standards do seem to have slipped here over the last few years which is a shame as the hotel could be amazing.",["positive",0.8506243]],["Overall a good family hotel, expensive for what it is and not a premium brand but everyone had a great time and other guests seemed to enjoy the resort.",["positive",0.9666076]],["So like a say a bit of attention to detail from management and a few improvements and this could easily be a 5*.",["positive",0.97022206]]],"reviewer_fake_points":-145}


{"reviewer_id":"ADDA1CE6BC1BF4365F445604681C6E09","reviewer_name":"Bill Gibbs","review_text":"My wife, daughter, grandson and I just returned home after a week in paradise. We are from Las Vegas, so we live in a community where good service is paramount. The service that we received throughout the week was superb from start to finish. \n\nWe had a Family Concierge Suite with a butler. Having a butler to assist with dinner reservations and whatever you needed was well worth it. \n While our butler Alberto was fantastic, it was Alejandro who really made our week special. \n\nAlejandro was a server in Olio, where we had breakfast each morning. He would then serve poolside at the Family Concierge pool for the remainder of the day.\n\nAlejandro made an instant connection with us. My 3 year old grandson was delighted that he made a fuss over him each time that he saw him. He would always refer to my grandson by name and engaged in conversation about “Paw Patrol” characters upon seeing my grandson’s Paw Patrol t-shirt. All week Alejandro got to know our drink and food preferences and made us feel so welcome and special.\n\nIt’s amazing how one person can really make your vacation such a wonderful experience. If you stay here, seek out Alejandro by the Family Concierge pool or at Olio restaurant.\n\nThe entire resort was such a wonderful experience that we’re already planning our return trip!\n\nThe Gibbs Family\nLas Vegas","review_rating":5.0,"sentiment_class":"positive","sentiment_result":0.9118808306666667,"sentiment_breakdown":[["My wife, daughter, grandson and I just returned home after a week in paradise.",["positive",0.82354575]],["We are from Las Vegas, so we live in a community where good service is paramount.",["unknown",0.7446003]],["The service that we received throughout the week was superb from start to finish.",["positive",0.82697904]],["We had a Family Concierge Suite with a butler.",["positive",0.9608609]],["Having a butler to assist with dinner reservations and whatever you needed was well worth it.",["positive",0.9898268]],["While our butler Alberto was fantastic, it was Alejandro who really made our week special.",["positive",0.9014017]],["Alejandro was a server in Olio, where we had breakfast each morning.",["positive",0.9360218]],["He would then serve poolside at the Family Concierge pool for the remainder of the day.",["positive",0.92904186]],["Alejandro made an instant connection with us.",["positive",0.9171086]],["My 3 year old grandson was delighted that he made a fuss over him each time that he saw him.",["positive",0.9828759]],["He would always refer to my grandson by name and engaged in conversation about “Paw Patrol” characters upon seeing my grandson’s Paw Patrol t-shirt.",["positive",0.82492596]],["All week Alejandro got to know our drink and food preferences and made us feel so welcome and special.",["positive",0.98528486]],["It’s amazing how one person can really make your vacation such a wonderful experience.",["positive",0.98496914]],["If you stay here, seek out Alejandro by the Family Concierge pool or at Olio restaurant.",["positive",0.94329125]],["The entire resort was such a wonderful experience that we’re already planning our return trip!",["positive",0.9274786]]],"reviewer_fake_points":40}


{"reviewer_id":"2C60DB028C5B4028DAD1E26CCF211DAE","reviewer_name":"Jaisy D","review_text":"Just returned from Esmeralda Paradisus Playa Del Carmen. We had an amazing time!!! We booked a swim up room with family concierge package and had Juan as our butler. He was so welcoming and really helped us a lot with reservations. He was very responsive to quick changes in reservations as well. He provided us all with information regarding restaurant And pool hours, as well as, letting us know all the amenities we had under our package. He was also very on top of tying all loose ends with airport transport, morning breakfast, luggage and check-out procedure the night before we were going home. Thank you for making our stay that much more relaxing!!! \n\nIn general, the resort is beautiful and built within greenery. The beach was great as was David, one of the beach attendants!! He was always so helpful with getting us set up and comfortable on the beach. There were seaweed issues that made the beach waters brown, but we didn’t come out looking like swamp thing. We didn’t have any issues swimming and playing in the water and the temperature was perfect. The staff was there every morning cleaning the water. Other options we had were to walk right next door to the Cenotes with the fresh spring water which was 10 degrees cooler and crystal clear. You could also swim in any one of the pools that are located everywhere in the middle of the resort. The new water park is great as well. We never felt claustrophobic anywhere. We highly recommend the private swim up rooms. \n\nFood In general was really good and We highly recommend Fuego, Olio for Italian dinner and taco/tostado menu for lunch. Mole was also amazing and the staff was very accommodating for the table of 14. \n\nExcited to book another trip with them next year! Thank you for a great time.","review_rating":5.0,"sentiment_class":"positive","sentiment_result":0.8977527269565218,"sentiment_breakdown":[["Just returned from Esmeralda Paradisus Playa Del Carmen.",["unknown",0.5000208]],["We had an amazing time!",["positive",0.9065061]],["We booked a swim up room with family concierge package and had Juan as our butler.",["positive",0.9141745]],["He was so welcoming and really helped us a lot with reservations.",["positive",0.98513514]],["He was very responsive to quick changes in reservations as well.",["positive",0.9727295]],["He provided us all with information regarding restaurant And pool hours, as well as, letting us know all the amenities we had under our package.",["unknown",0.7860519]],["He was also very on top of tying all loose ends with airport transport, morning breakfast, luggage and check-out procedure the night before we were going home.",["positive",0.89252853]],["Thank you for making our stay that much more relaxing!",["positive",0.97201735]],["In general, the resort is beautiful and built within greenery.",["positive",0.9474513]],["The beach was great as was David, one of the beach attendants!",["positive",0.92870367]],["He was always so helpful with getting us set up and comfortable on the beach.",["positive",0.98652005]],["There were seaweed issues that made the beach waters brown, but we didn’t come out looking like swamp thing.",["positive",0.793453]],["We didn’t have any issues swimming and playing in the water and the temperature was perfect.",["positive",0.9304399]],["The staff was there every morning cleaning the water.",["unknown",0.6996441]],["Other options we had were to walk right next door to the Cenotes with the fresh spring water which was 10 degrees cooler and crystal clear.",["positive",0.90359896]],["You could also swim in any one of the pools that are located everywhere in the middle of the resort.",["unknown",0.77771467]],["The new water park is great as well.",["positive",0.96652824]],["We never felt claustrophobic anywhere.",["positive",0.9601987]],["We highly recommend the private swim up rooms.",["positive",0.98860776]],["Food In general was really good and We highly recommend Fuego, Olio for Italian dinner and taco/tostado menu for lunch.",["positive",0.97681785]],["Mole was also amazing and the staff was very accommodating for the table of 14.",["positive",0.9627506]],["Excited to book another trip with them next year!",["positive",0.9155491]],["Thank you for a great time.",["positive",0.981171]]],"reviewer_fake_points":40}

Review Count History
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