revieweridDB09BDDDFE763D53E62CF72F396F8F57reviewernameeliacarina81reviewtextOverall it’s a beautiful resort We don’t have small kids to enjoy the kids water park or daycares so it seemed they’re weren’t enough activities to do with teenagers I was hoping to enjoy some more true Mexican dishes and they’re weren’t It’s very diverse and that worked well too reviewrating40sentimentclasspositivesentimentresult0890837685sentimentbreakdownOverall it’s a beautiful resortpositive08667205We don’t have small kids to enjoy the kids water park or daycares so it seemed they’re weren’t enough activities to do with teenagersunknown07871326I was hoping to enjoy some more true Mexican dishes and they’re weren’tpositive09254606It’s very diverse and that worked well toopositive098403704reviewerfakepoints40

revieweridBD89EB861B8D19C0A7B0AE2EB59E3E9EreviewernameMarc FreviewtextRecently returned from 3 weeks in this hotel Overall it’s a decent hotel with fabulous staff but it’s not quite 5 We booked this resort after having read previous reviews what’s delivered now is not what it wasnnThe beach is what it is yes there’s seaweed yes it stinks badly and yes you can smell it in the hotel and around the pools when the wind blows but that’s nature and there’s nothing anyone can do about this It’s a shame you can’t go for long walks up the beach and swim in the water but not the end of the world nnSo what’s good about this hotel the staff are amazing almost without exception They are all so happy chatty and will do anything for you Remember to take plenty of US in low denominations for tips nnWe were in the FC area hotel accommodated our request for interconnecting rooms and a top floor The rooms are well appointed clean and the maid service comes twice a day Loads of clean towels mini bar service is amazing once you tell them what you want it comes daily We had wine delivered to our room every day in an ice bucket and our butler Debir was always around to organise anything we wanted We ate in the speciality restaurants every night for a long stay it would be nice to have more variety Pools are good clean perhaps too warm in the afternoon It’s a bit annoying that every day sometimes multiple times a day the same people ask if you want a spa photo’s timeshare trips etc Shout out to Miguel who kept our ice bucked topped up all day with drinks Having walked around everywhere I wouldn’t personally consider any other part of this hotel except FC nnNano is pretty bland and basic and in busy times like a school canteen I’m appalled at the way people behave when there’s a buffet of free food you’ve never seen so many plates piled high then people leave it all and go back and get more Heathens Avoid Fortunately in FC we had our own restaurant for breakfast and lunch so we only used Nano for some lunches and never in the evening nnTake bug spray for evenings and your room else you’ll end up being a blood donor nnThe grounds are very well kept the gardeners work very hard to keep everything tip top nnIn our reception there was always decent coffee treats cakes pick and mix lots of cold drinks and juices and at certain times of the day a drinks cart to help yourself to premium spirits Nice touch and remarkably not abused in FCnnWhat can they do to improve this hotelnnAir con in the rooms – it’s ok but if you have a sunny room struggles and the nights are hotnnNano – open on time when you do open make sure the tables are ready with cutlery and glasses basic stuff salt and pepper wouldn’t go a miss either Drinks service is slow we’d often nearly finished before drinks arrived On one occasion staff were just stood around chatting so I went and helped myself And lose the sugar syrupnnSpeciality Restaurants – shouldn’t need to reuse cutlery in a 5 hotel purchase some more please and lay up with two sets Quality generally ok Mole was great Bana is dirty It’s a shame dress codes are not enforced I don’t want to go to dinner with scruffy people in flip flopsnnEntertainment – evenings were ok there’s enough round the poolsnnCheck In – they want a credit card refuse The hotel wants to write down you card details and on multiple occasions I saw the check in paperwork left out on desks with details visible to anyone If Visa or MasterCard saw this they would have a fit extremely unsecure and open to abuse On check out I paid chip and pin and refused to allow my card details to be written down To be fair both the agent and his manager were very apologetic explaining that it’s hotel procedure – but it’s wrong not secure and open to abuse so don’t allow it And if you don’t feel able to say no report to your bank and obtain a new card to prevent fraud nnManagement should be visible in many other resorts I’ve stayed managers wander round talking to guests some have evening gatherings Standards do seem to have slipped here over the last few years which is a shame as the hotel could be amazing nnOverall a good family hotel expensive for what it is and not a premium brand but everyone had a great time and other guests seemed to enjoy the resort So like a say a bit of attention to detail from management and a few improvements and this could easily be a 5reviewrating40sentimentclassunknownsentimentresult07855056708510638sentimentbreakdownRecently returned from 3 weeks in this hotelnegative021077845Overall it’s a decent hotel with fabulous staff but it’s not quite 5unknown06330743We booked this resort after having read previous reviews what’s delivered now is not what it wasnegative024968609The beach is what it is yes there’s seaweed yes it stinks badly and yes you can smell it in the hotel and around the pools when the wind blows but that’s nature and there’s nothing anyone can do about thispositive0858717It’s a shame you can’t go for long walks up the beach and swim in the water but not the end of the worldunknown077298856So what’s good about this hotel the staff are amazing almost without exceptionpositive09064081They are all so happy chatty and will do anything for youunknown075176847Remember to take plenty of US in low denominations for tipspositive098187685We were in the FC area hotel accommodated our request for interconnecting rooms and a top floorpositive09313833The rooms are well appointed clean and the maid service comes twice a daypositive09531086Loads of clean towels mini bar service is amazing once you tell them what you want it comes dailypositive097661126We had wine delivered to our room every day in an ice bucket and our butler Debir was always around to organise anything we wantedpositive093086004We ate in the speciality restaurants every night for a long stay it would be nice to have more varietypositive09849284Pools are good clean perhaps too warm in the afternoonpositive09681378It’s a bit annoying that every day sometimes multiple times a day the same people ask if you want a spa photo’s timeshare trips etcpositive09642016Shout out to Miguel who kept our ice bucked topped up all day with drinkspositive08988717Having walked around everywhere I wouldn’t personally consider any other part of this hotel except FCpositive084811914Nano is pretty bland and basic and in busy times like a school canteenpositive082997453I’m appalled at the way people behave when there’s a buffet of free food you’ve never seen so many plates piled high then people leave it all and go back and get morepositive089132214Heathensunknown07262605Avoidunknown042888424Fortunately in FC we had our own restaurant for breakfast and lunch so we only used Nano for some lunches and never in the eveningpositive097279876Take bug spray for evenings and your room else you’ll end up being a blood donorpositive094904125The grounds are very well kept the gardeners work very hard to keep everything tip topunknown06879707In our reception there was always decent coffee treats cakes pick and mix lots of cold drinks and juices and at certain times of the day a drinks cart to help yourself to premium spiritspositive099458814Nice touch and remarkably not abused in FCpositive09449111What can they do to improve this hotelpositive08147023Air con in the rooms – it’s ok but if you have a sunny room struggles and the nights are hotpositive088308704Nano – open on time when you do open make sure the tables are ready with cutlery and glasses basic stuff salt and pepper wouldn’t go a miss eitherpositive096609783Drinks service is slow we’d often nearly finished before drinks arrivedpositive09571988On one occasion staff were just stood around chatting so I went and helped myselfpositive085139877And lose the sugar syruppositive08919789Speciality Restaurants – shouldn’t need to reuse cutlery in a 5 hotel purchase some more please and lay up with two setspositive0883057Quality generally ok Mole was greatpositive09472028Bana is dirtynegative013834438It’s a shame dress codes are not enforced I don’t want to go to dinner with scruffy people in flip flopspositive0945151Entertainment – evenings were ok there’s enough round the poolspositive08686578Check In – they want a credit card refuseunknown062084943The hotel wants to write down you card details and on multiple occasions I saw the check in paperwork left out on desks with details visible to anyonepositive083184If Visa or MasterCard saw this they would have a fit extremely unsecure and open to abusepositive095291597On check out I paid chip and pin and refused to allow my card details to be written downnegative007970991To be fair both the agent and his manager were very apologetic explaining that it’s hotel procedure – but it’s wrong not secure and open to abuse so don’t allow itnegative007599542And if you don’t feel able to say no report to your bank and obtain a new card to prevent fraudnegative02887022Management should be visible in many other resorts I’ve stayed managers wander round talking to guests some have evening gatheringspositive0887152Standards do seem to have slipped here over the last few years which is a shame as the hotel could be amazingpositive08506243Overall a good family hotel expensive for what it is and not a premium brand but everyone had a great time and other guests seemed to enjoy the resortpositive09666076So like a say a bit of attention to detail from management and a few improvements and this could easily be a 5positive097022206reviewerfakepoints145

revieweridADDA1CE6BC1BF4365F445604681C6E09reviewernameBill GibbsreviewtextMy wife daughter grandson and I just returned home after a week in paradise We are from Las Vegas so we live in a community where good service is paramount The service that we received throughout the week was superb from start to finish nnWe had a Family Concierge Suite with a butler Having a butler to assist with dinner reservations and whatever you needed was well worth it n While our butler Alberto was fantastic it was Alejandro who really made our week special nnAlejandro was a server in Olio where we had breakfast each morning He would then serve poolside at the Family Concierge pool for the remainder of the daynnAlejandro made an instant connection with us My 3 year old grandson was delighted that he made a fuss over him each time that he saw him He would always refer to my grandson by name and engaged in conversation about “Paw Patrol” characters upon seeing my grandson’s Paw Patrol tshirt All week Alejandro got to know our drink and food preferences and made us feel so welcome and specialnnIt’s amazing how one person can really make your vacation such a wonderful experience If you stay here seek out Alejandro by the Family Concierge pool or at Olio restaurantnnThe entire resort was such a wonderful experience that we’re already planning our return tripnnThe Gibbs FamilynLas Vegasreviewrating50sentimentclasspositivesentimentresult09118808306666667sentimentbreakdownMy wife daughter grandson and I just returned home after a week in paradisepositive082354575We are from Las Vegas so we live in a community where good service is paramountunknown07446003The service that we received throughout the week was superb from start to finishpositive082697904We had a Family Concierge Suite with a butlerpositive09608609Having a butler to assist with dinner reservations and whatever you needed was well worth itpositive09898268While our butler Alberto was fantastic it was Alejandro who really made our week specialpositive09014017Alejandro was a server in Olio where we had breakfast each morningpositive09360218He would then serve poolside at the Family Concierge pool for the remainder of the daypositive092904186Alejandro made an instant connection with uspositive09171086My 3 year old grandson was delighted that he made a fuss over him each time that he saw himpositive09828759He would always refer to my grandson by name and engaged in conversation about “Paw Patrol” characters upon seeing my grandson’s Paw Patrol tshirtpositive082492596All week Alejandro got to know our drink and food preferences and made us feel so welcome and specialpositive098528486It’s amazing how one person can really make your vacation such a wonderful experiencepositive098496914If you stay here seek out Alejandro by the Family Concierge pool or at Olio restaurantpositive094329125The entire resort was such a wonderful experience that we’re already planning our return trippositive09274786reviewerfakepoints40

reviewerid2C60DB028C5B4028DAD1E26CCF211DAEreviewernameJaisy DreviewtextJust returned from Esmeralda Paradisus Playa Del Carmen We had an amazing time We booked a swim up room with family concierge package and had Juan as our butler He was so welcoming and really helped us a lot with reservations He was very responsive to quick changes in reservations as well He provided us all with information regarding restaurant And pool hours as well as letting us know all the amenities we had under our package He was also very on top of tying all loose ends with airport transport morning breakfast luggage and checkout procedure the night before we were going home Thank you for making our stay that much more relaxing nnIn general the resort is beautiful and built within greenery The beach was great as was David one of the beach attendants He was always so helpful with getting us set up and comfortable on the beach There were seaweed issues that made the beach waters brown but we didn’t come out looking like swamp thing We didn’t have any issues swimming and playing in the water and the temperature was perfect The staff was there every morning cleaning the water Other options we had were to walk right next door to the Cenotes with the fresh spring water which was 10 degrees cooler and crystal clear You could also swim in any one of the pools that are located everywhere in the middle of the resort The new water park is great as well We never felt claustrophobic anywhere We highly recommend the private swim up rooms nnFood In general was really good and We highly recommend Fuego Olio for Italian dinner and tacotostado menu for lunch Mole was also amazing and the staff was very accommodating for the table of 14 nnExcited to book another trip with them next year Thank you for a great timereviewrating50sentimentclasspositivesentimentresult08977527269565218sentimentbreakdownJust returned from Esmeralda Paradisus Playa Del Carmenunknown05000208We had an amazing timepositive09065061We booked a swim up room with family concierge package and had Juan as our butlerpositive09141745He was so welcoming and really helped us a lot with reservationspositive098513514He was very responsive to quick changes in reservations as wellpositive09727295He provided us all with information regarding restaurant And pool hours as well as letting us know all the amenities we had under our packageunknown07860519He was also very on top of tying all loose ends with airport transport morning breakfast luggage and checkout procedure the night before we were going homepositive089252853Thank you for making our stay that much more relaxingpositive097201735In general the resort is beautiful and built within greenerypositive09474513The beach was great as was David one of the beach attendantspositive092870367He was always so helpful with getting us set up and comfortable on the beachpositive098652005There were seaweed issues that made the beach waters brown but we didn’t come out looking like swamp thingpositive0793453We didn’t have any issues swimming and playing in the water and the temperature was perfectpositive09304399The staff was there every morning cleaning the waterunknown06996441Other options we had were to walk right next door to the Cenotes with the fresh spring water which was 10 degrees cooler and crystal clearpositive090359896You could also swim in any one of the pools that are located everywhere in the middle of the resortunknown077771467The new water park is great as wellpositive096652824We never felt claustrophobic anywherepositive09601987We highly recommend the private swim up roomspositive098860776Food In general was really good and We highly recommend Fuego Olio for Italian dinner and tacotostado menu for lunchpositive097681785Mole was also amazing and the staff was very accommodating for the table of 14positive09627506Excited to book another trip with them next yearpositive09155491Thank you for a great timepositive0981171reviewerfakepoints40