reviewerid632B518ECACFE30D5999FCE93D91D89AreviewernamePoppy BreviewtextMay 2019nnLovely hotel and would visit again although would say 4 star rather than 5nnRoomnWe arrived at the hotel at 4 am and was shown to our room We were on the 5th Floor of Uranus block which was right at the top of the stairs At first I felt unsure about our room but we were up and down the stairs only 23 times a day max so it did not create any major issues Our floor seemed a lot brighter and the view from the balcony was lovely So if you have mobility issuesyoung children I would suggest requesting a lower floor but if not the higher floors are probably better Our room was cleaned daily fresh towels and water restocked everyday Although the room was small it was clean and modern Air conditioning is fab nnOn the second day the our blind wouldnt turn within the glass which meant we got a lot of light in the room very early we told reception and they said they would send someone up nothing was done that day so after speaking to them again they said there was no issues When they understood what we meant they told us it was a day job so would be fixed tomorrow which we were more than happy with this however upon leaving this had still not been fixed We also asked to keep our room on and went down to speak to reception at 10am we were asked our room number by a man in the office who asked our room number and said everything was fine and to pay the lady at the desk Upon doing this another man turned around and said no late check out today even though we had already been told yes We werent picked up from the hotel till after 11pm and as we didnt check in till after 4am we only had our room for 6 daysnights despite booking a 7 night holiday nnFood DrinknFood was good plenty of choice and the themed nights were good Staff were really helpful especially the girls in the middle Would 100 recommend the Chinese 3 course meal only 12 euro each Good food and staff very attentive as soon as they seen we were close to finishing our drink we had another Food wasnt always what we would pick at home but we never went hungry as the hotel do well the give a variety Bar staff were amazing also and there was a good variety of drink especially cocktailsnnEntertainmentnLots of day time entertainment available animations team are great especially Kumal and Vural They really made an effort with all the guests to get people involved and learning names They were a credit to the hotel We watched some of the entertainment on a night including the magic show which were all really good however I suggest maybe something longer on a night nnServicesnDuring our holiday we used both the spa and the salon all the staff are super friendly and good at what they do Turkish bath was great nnWifi worked well by the pool seemed to be a little slow towards end of the holiday when it got busier It was hit and miss in our room but never an issue in the restaurant and bar areannLocationnLocation had lovely views of the area however it was difficult to get anywhere by foot We did go into Hisaronu one day and the use of taxi were really easy and cheap enough but I think we would gone exploring a lot more if it was a nicer walk We visited Hisaronu on Monday for the market although we didnt stay long as they were very pushy I would of bought a lot more if they backed of a little as it was very off puttingreviewrating40sentimentclasspositivesentimentresult08527700886666667sentimentbreakdownMay 2019 Lovely hotel and would visit again although would say 4 star rather than 5unknown07287667Room We arrived at the hotel at 4 am and was shown to our roompositive094816023We were on the 5th Floor of Uranus block which was right at the top of the stairspositive081941557At first I felt unsure about our room but we were up and down the stairs only 23 times a day max so it did not create any major issuesunknown07517911Our floor seemed a lot brighter and the view from the balcony was lovelypositive097225857So if you have mobility issuesyoung children I would suggest requesting a lower floor but if not the higher floors are probably betterpositive08571323Our room was cleaned daily fresh towels and water restocked everydaypositive09857091Although the room was small it was clean and modernpositive08095312Air conditioning is fabunknown06998625On the second day the our blind wouldnt turn within the glass which meant we got a lot of light in the room very early we told reception and they said they would send someone up nothing was done that day so after speaking to them again they said there was no issuesunknown078160596When they understood what we meant they told us it was a day job so would be fixed tomorrow which we were more than happy with this however upon leaving this had still not been fixedunknown03604818We also asked to keep our room on and went down to speak to reception at 10am we were asked our room number by a man in the office who asked our room number and said everything was fine and to pay the lady at the deskpositive09393879Upon doing this another man turned around and said no late check out today even though we had already been told yesunknown06176442We werent picked up from the hotel till after 11pm and as we didnt check in till after 4am we only had our room for 6 daysnights despite booking a 7 night holidaypositive091321236Food Drink Food was good plenty of choice and the themed nights were good Staff were really helpful especially the girls in the middlepositive08422586Would 100 recommend the Chinese 3 course meal only 12 euro eachpositive086345875Good food and staff very attentive as soon as they seen we were close to finishing our drink we had anotherpositive09958949Food wasnt always what we would pick at home but we never went hungry as the hotel do well the give a varietypositive09730075Bar staff were amazing also and there was a good variety of drink especially cocktailspositive099121034Entertainment Lots of day time entertainment available animations team are great especially Kumal and Vuralpositive0938435They really made an effort with all the guests to get people involved and learning namespositive09328443They were a credit to the hotelpositive080934924We watched some of the entertainment on a night including the magic show which were all really good however I suggest maybe something longer on a nightpositive092554635Services During our holiday we used both the spa and the salon all the staff are super friendly and good at what they dopositive09628997Turkish bath was greatpositive09406654Wifi worked well by the pool seemed to be a little slow towards end of the holiday when it got busierpositive090072143It was hit and miss in our room but never an issue in the restaurant and bar areapositive084069216Location Location had lovely views of the area however it was difficult to get anywhere by footunknown07266275We did go into Hisaronu one day and the use of taxi were really easy and cheap enough but I think we would gone exploring a lot more if it was a nicer walkpositive09094795We visited Hisaronu on Monday for the market although we didnt stay long as they were very pushy I would of bought a lot more if they backed of a little as it was very off puttingpositive08450525reviewerfakepoints20

revieweridE6CA1D92CCEB1B27B42C26BFB42D9732reviewernamemarcsR305ZHreviewtextI arrived on 11th May with my partner we were given room 3413 at the very top of the resort We don’t mind this as we know there was stairs before booking and it’s good exercise But the room was shocking wasn’t cleaned before we arrived the mattress was as comfortable as lying on the floor The WiFi and tv reception was non existent nnBearing this in mind I went to the Thomas Cook who was not helpfully and got them to put a mattress topper on the bed This did nothing to enhance the quality of the bed I asked to moved rooms to a room with an adequate bed It seems as though no mattresses have been replaced since the hotel opened despite them all being by their shelf life After requesting a move three times the reception manager finally moved us to room 2105 and was clearly unhappy about having to do so And the cleaner left the doors open after cleaning the room and due to this we ended up with ants all over the room in the bed sheets and under the bed Went to reception and rather moving us rooms they just changed the bed sheets The WiFi and tv reception was also broken in this room for most of our ten day trip The only helpful member of reception staff was Ivan the rest unhelpful and rude nnThe bed was slightly better in this room but have had better rooms and more comfortable beds in 3 hotels And I’ve been to many 4 u0026 5 in turkey over the years and this doesn’t measure up to them in any sense The hotel is located too far away on a main road to walk anywhere and the entertainment is shocking to non existent at nights The food was not up to much either and I’m always willing to try new foods but it’s the same food at lunches from the evening before and it’s all geared to Russian and Eastern European cuisine Breakfast was pretty poor most mornings nnWe ordered room service one night was I paid at the reception the following day to avoid confusion upon checking out Despite this they attempted to charge me again even though I explained this all to them They then accused me of lying and got a manager to check CCTV to see if I paid We were going on a boat trip the day of departure and put transfer arrived and they simply said pk go then it’s fine But I watched the manager and he clearly seen me on CCTV but did not want to admit fault so said they were trusting me rather admit being wrong Accused me of being a lair and didn’t have the decency to apologisereviewrating20sentimentclassunknownsentimentresult07085074845833333sentimentbreakdownI arrived on 11th May with my partner we were given room 3413 at the very top of the resortpositive09009649We don’t mind this as we know there was stairs before booking and it’s good exercisepositive094533926But the room was shocking wasn’t cleaned before we arrived the mattress was as comfortable as lying on the floorpositive093908584The WiFi and tv reception was non existentnegative023647444Bearing this in mind I went to the Thomas Cook who was not helpfully and got them to put a mattress topper on the bedpositive08298817This did nothing to enhance the quality of the bedunknown069968694I asked to moved rooms to a room with an adequate bedpositive094461256It seems as though no mattresses have been replaced since the hotel opened despite them all being by their shelf lifepositive093991226After requesting a move three times the reception manager finally moved us to room 2105 and was clearly unhappy about having to do sopositive089324796And the cleaner left the doors open after cleaning the room and due to this we ended up with ants all over the room in the bed sheets and under the bedpositive090933096Went to reception and rather moving us rooms they just changed the bed sheetspositive095876575The WiFi and tv reception was also broken in this room for most of our ten day tripnegative016512565The only helpful member of reception staff was Ivan the rest unhelpful and rudenegative025984293The bed was slightly better in this room but have had better rooms and more comfortable beds in 3 hotelspositive099277014And I’ve been to many 4 u0026 5 in turkey over the years and this doesn’t measure up to them in any senseunknown07102323The hotel is located too far away on a main road to walk anywhere and the entertainment is shocking to non existent at nightsunknown05035907The food was not up to much either and I’m always willing to try new foods but it’s the same food at lunches from the evening before and it’s all geared to Russian and Eastern European cuisinepositive0970941Breakfast was pretty poor most morningsunknown034052673We ordered room service one night was I paid at the reception the following day to avoid confusion upon checking outunknown07589152Despite this they attempted to charge me again even though I explained this all to themunknown073085606They then accused me of lying and got a manager to check CCTV to see if I paidunknown05762418We were going on a boat trip the day of departure and put transfer arrived and they simply said pk go then it’s fineunknown065272546But I watched the manager and he clearly seen me on CCTV but did not want to admit fault so said they were trusting me rather admit being wrongunknown041559264Accused me of being a lair and didn’t have the decency to apologiseunknown072951645reviewerfakepoints40

revieweridE84E20B722D1306F7180F8BDC36FE2C8reviewernameBungiereviewtextI dont even know where to start with this review as o feel like any thing I say dont do the resort justice The place is amazing the animation team are amazing putting on great activities at various times throughout the day Food wise there was always a decent selection of food to eat Ive read alot of reviews of people moaning that there is no bacon on the breakfast its a Muslim country so why would there be 3 towns very close by to visit and are all very cheap to get via taxi Staff wise remzi vural and especially kemal all go out there way to make sure you are enjoying your holiday and are all a good laugh As for the entertainment manager he is just sleazy and lazy wants to just sit and smoking all day dictating what should be done but wont ever get up to help The entertainment on a night was decent more people need to get involved in daytime activities to make them more of a laugh so I would say my only complaints wit this hotel was a large selection of guests that dont know how to have a laugh saying that I found a great little bunch that didnt care about laughing at there own expense I found the drink selection to be decent the two guys that work the pool bar on a evening work hard and both make a decent vodka fanta Cheers Mali and emre The pool started off cold but they had only been open 3 weeks when we arrived and it was getting warm by the time we left so will be lovely come main summer Overall the 6 of us that visited had the time of our lives probably coz we got involved and we would all visit again Massive shout out to L sport Kemal thanks for everything and see you soonreviewrating50sentimentclasspositivesentimentresult07973785200000001sentimentbreakdownI dont even know where to start with this review as o feel like any thing I say dont do the resort justiceunknown068733776The place is amazing the animation team are amazing putting on great activities at various times throughout the daypositive095952094Food wise there was always a decent selection of food to eatpositive098299176Ive read alot of reviews of people moaning that there is no bacon on the breakfast its a Muslim country so why would there bepositive086313423 towns very close by to visit and are all very cheap to get via taxiunknown05834292Staff wise remzi vural and especially kemal all go out there way to make sure you are enjoying your holiday and are all a good laughpositive095023465As for the entertainment manager he is just sleazy and lazy wants to just sit and smoking all day dictating what should be done but wont ever get up to helpunknown05026691The entertainment on a night was decent more people need to get involved in daytime activities to make them more of a laugh so I would say my only complaints wit this hotel was a large selection of guests that dont know how to have a laugh saying that I found a great little bunch that didnt care about laughing at there own expenseunknown06597579I found the drink selection to be decent the two guys that work the pool bar on a evening work hard and both make a decent vodka fantapositive0907407Cheers Mali and emrepositive0857544The pool started off cold but they had only been open 3 weeks when we arrived and it was getting warm by the time we left so will be lovely come main summerpositive091670483Overall the 6 of us that visited had the time of our lives probably coz we got involved and we would all visit againunknown06978109reviewerfakepoints65

reviewerid8B817F837A27070A8857D37E71E8734AreviewernameMatthew RreviewtextTo give you a sense of how much I rate this hotel I done something I swore I never said I would do and that was go back to the same place considering there is so much of the world to see So you’re thinking why did I nn1 This is a great hotel for families and kids nn2 The pool is big very clean slides are great fun and all pool and slides are well maintained with lifeguards present visible and most importantly alertnn3 Sunbed area is big beds plentiful so there is always some about and you don’t feel that your sitting on top of one another However if you want a particular spot you might have to do the towel run at 7am or earlier as I needed to as we were a party of 12 with some children as young as 3 If not rock up whenevernn4 Food There is loads of variety and anyone who says otherwise is a fussy eater 2 soups each night copious amounts of various breads massive fresh salad bar with salad items that always looked fresh As for mains you have your usual chips pasta nuggets but alongside that you usually had every lunch night fresh fish or meat cooked in front of you One night they were cooking fresh Sea Bass which was lovely the woman in the queue next to me said “oh I can’t eat that the head is still on it” before helping herself to chips and nuggets” honestly nnEach night they would also have a further speciality with a theme every night Amazingly American night with burgers had the biggest queue The Turkish night with kebabs was phenomenal nnIn addition there was also a range of around 8 other vegetable and or meat dishesnnIf you can’t find something to eat out of that lot you must be a fussy eater Go into Hisoronu and have a steaknnAll food was hot and never ran out entirely although there was the very odd time something was left empty for a minute or two No one in our party suffered from any stomach complaintsnnRooms were clean tidy were tidied regularly and we got clean towels whenever needed I think the cleaners had one day off during the week we stayed Yes the mini bar didn’t get restocked but there is a 24 hour hotel barnnStaff were friendly helpful and courteous Animation team were encouraging and fun with good range of things to do each daynnThe location could be a challenge for some people as it is located on a hillside and not conducive to walking anywhere Whilst possible I would not recommend walking anywhere as roads are lacking paths and it’s is a bit hilly However there is a taxi tank right outside which is called from a button in reception they usually arrive within a minute or less you can get to the beach for £4 and Hisaronu for about £250 While I am talking about taxis you can get one to from the airport for about £25 £30nnAll in all I think this hotel is great value in fact the biggest negative were some of the guests There were some shockingly miserable and bad mannered people on holiday nnHope this helpsreviewrating50sentimentclasspositivesentimentresult08063497294444448sentimentbreakdownTo give you a sense of how much I rate this hotel I done something I swore I never said I would do and that was go back to the same place considering there is so much of the world to seepositive09006026So you’re thinking unknown07566985why did Iunknown073684171unknown07867122This is a great hotel for families and kidspositive0989888132positive080257684The pool is big very clean slides are great fun and all pool and slides are well maintained with lifeguards present visible and most importantly alertpositive098712783positive079944634Sunbed area is big beds plentiful so there is always some about and you don’t feel that your sitting on top of one anotherpositive09879974However if you want a particular spot you might have to do the towel run at 7am or earlier as I needed to as we were a party of 12 with some children as young as 3 If not rock up wheneverunknown068520964positive079788846Foodpositive090793025There is loads of variety and anyone who says otherwise is a fussy eaterunknown053224832 soups each night copious amounts of various breads massive fresh salad bar with salad items that always looked freshpositive09678559As for mains you have your usual chips pasta nuggets but alongside that you usually had every lunch night fresh fish or meat cooked in front of youpositive095096546One night they were cooking fresh Sea Bass which was lovely the woman in the queue next to me said “oh I can’t eat that the head is still on it” before helping herself to chips and nuggets” honestlypositive08996935Each night they would also have a further speciality with a theme every nightpositive0894144Amazingly American night with burgers had the biggest queuepositive09492732The Turkish night with kebabs was phenomenalpositive0948692In addition there was also a range of around 8 other vegetable and or meat dishespositive090557176If you can’t find something to eat out of that lot you must be a fussy eaterunknown06309949Go into Hisoronu and have a steakpositive09357644All food was hot and never ran out entirely although there was the very odd time something was left empty for a minute or twounknown055608743No one in our party suffered from any stomach complaintspositive098577464Rooms were clean tidy were tidied regularly and we got clean towels whenever neededpositive09349905I think the cleaners had one day off during the week we stayedunknown043272617Yes the mini bar didn’t get restocked but there is a 24 hour hotel barunknown072985977Staff were friendly helpful and courteouspositive09654151Animation team were encouraging and fun with good range of things to do each daypositive094069225The location could be a challenge for some people as it is located on a hillside and not conducive to walking anywhereunknown056130403Whilst possible I would not recommend walking anywhere as roads are lacking paths and it’s is a bit hillyunknown06818747However there is a taxi tank right outside which is called from a button in reception they usually arrive within a minute or less you can get to the beach for £4 and Hisaronu for about £2positive08722445450unknown070772153While I am talking about taxis you can get one to from the airport for about £25 £30unknown07415233All in all I think this hotel is great value in fact the biggest negative were some of the guestsunknown07208767There were some shockingly miserable and bad mannered people on holidayunknown044337636reviewerfakepoints10