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Overview
  • How are reviewers describing this item?
    cool, old, piano and little.
  • Our engine has discovered that over 90% high quality reviews are present.
  • This product had a total of 5 reviews as of our last analysis date on Jul 29 2017.
Reviews Summary

{"reviewer_id":"632B518ECACFE30D5999FCE93D91D89A","reviewer_name":"Poppy B","review_text":"May 2019\n\nLovely hotel and would visit again although would say 4 star rather than 5.\n\nRoom:\nWe arrived at the hotel at 4 am and was shown to our room. We were on the 5th Floor of Uranus block which was right at the top of the stairs. At first I felt unsure about our room but we were up and down the stairs only 2/3 times a day max so it did not create any major issues. Our floor seemed a lot brighter and the view from the balcony was lovely. So if you have mobility issues/young children I would suggest requesting a lower floor but if not the higher floors are probably better. Our room was cleaned daily, fresh towels and water restocked everyday. Although the room was small it was clean and modern. Air conditioning is fab! \n\nOn the second day the our blind wouldn't turn within the glass which meant we got a lot of light in the room very early, we told reception and they said they would send someone up, nothing was done that day so after speaking to them again they said there was no issues. When they understood what we meant they told us it was a day job so would be fixed tomorrow which we were more than happy with this however upon leaving this had still not been fixed. We also asked to keep our room on and went down to speak to reception at 10am, we were asked our room number by a man in the office who asked our room number and said everything was fine and to pay the lady at the desk. Upon doing this another man turned around and said ' no late check out today' even though we had already been told yes. We weren't picked up from the hotel till after 11pm and as we didn't check in till after 4am we only had our room for 6 days/nights despite booking a 7 night holiday. \n\nFood/ Drink:\nFood was good, plenty of choice and the themed nights were good, Staff were really helpful especially the girls in the middle. Would 100% recommend the Chinese 3 course meal only 12 euro each. Good food and staff very attentive as soon as they seen we were close to finishing our drink we had another. Food wasn't always what we would pick at home but we never went hungry as the hotel do well the give a variety. Bar staff were amazing also and there was a good variety of drink especially cocktails.\n\nEntertainment:\nLots of day time entertainment available, animations team are great especially Kumal and Vural. They really made an effort with all the guests to get people involved and learning names. They were a credit to the hotel. We watched some of the entertainment on a night including the magic show which were all really good however I suggest maybe something longer on a night. \n\nServices:\nDuring our holiday we used both the spa and the salon all the staff are super friendly and good at what they do. Turkish bath was great. \n\nWifi worked well by the pool, seemed to be a little slow towards end of the holiday when it got busier. It was hit and miss in our room but never an issue in the restaurant and bar area.\n\nLocation:\nLocation had lovely views of the area however it was difficult to get anywhere by foot. We did go into Hisaronu one day and the use of taxi were really easy and cheap enough but I think we would gone exploring a lot more if it was a nicer walk. We visited Hisaronu on Monday for the market although we didn't stay long as they were very pushy, I would of bought a lot more if they backed of a little as it was very off putting.","review_rating":4.0,"sentiment_class":"positive","sentiment_result":0.8527700886666667,"sentiment_breakdown":[["May 2019 Lovely hotel and would visit again although would say 4 star rather than 5.",["unknown",0.7287667]],["Room: We arrived at the hotel at 4 am and was shown to our room.",["positive",0.94816023]],["We were on the 5th Floor of Uranus block which was right at the top of the stairs.",["positive",0.81941557]],["At first I felt unsure about our room but we were up and down the stairs only 2/3 times a day max so it did not create any major issues.",["unknown",0.7517911]],["Our floor seemed a lot brighter and the view from the balcony was lovely.",["positive",0.97225857]],["So if you have mobility issues/young children I would suggest requesting a lower floor but if not the higher floors are probably better.",["positive",0.8571323]],["Our room was cleaned daily, fresh towels and water restocked everyday.",["positive",0.9857091]],["Although the room was small it was clean and modern.",["positive",0.8095312]],["Air conditioning is fab!",["unknown",0.6998625]],["On the second day the our blind wouldn't turn within the glass which meant we got a lot of light in the room very early, we told reception and they said they would send someone up, nothing was done that day so after speaking to them again they said there was no issues.",["unknown",0.78160596]],["When they understood what we meant they told us it was a day job so would be fixed tomorrow which we were more than happy with this however upon leaving this had still not been fixed.",["unknown",0.3604818]],["We also asked to keep our room on and went down to speak to reception at 10am, we were asked our room number by a man in the office who asked our room number and said everything was fine and to pay the lady at the desk.",["positive",0.9393879]],["Upon doing this another man turned around and said ' no late check out today' even though we had already been told yes.",["unknown",0.6176442]],["We weren't picked up from the hotel till after 11pm and as we didn't check in till after 4am we only had our room for 6 days/nights despite booking a 7 night holiday.",["positive",0.91321236]],["Food/ Drink: Food was good, plenty of choice and the themed nights were good, Staff were really helpful especially the girls in the middle.",["positive",0.8422586]],["Would 100% recommend the Chinese 3 course meal only 12 euro each.",["positive",0.86345875]],["Good food and staff very attentive as soon as they seen we were close to finishing our drink we had another.",["positive",0.9958949]],["Food wasn't always what we would pick at home but we never went hungry as the hotel do well the give a variety.",["positive",0.9730075]],["Bar staff were amazing also and there was a good variety of drink especially cocktails.",["positive",0.99121034]],["Entertainment: Lots of day time entertainment available, animations team are great especially Kumal and Vural.",["positive",0.938435]],["They really made an effort with all the guests to get people involved and learning names.",["positive",0.9328443]],["They were a credit to the hotel.",["positive",0.80934924]],["We watched some of the entertainment on a night including the magic show which were all really good however I suggest maybe something longer on a night.",["positive",0.92554635]],["Services: During our holiday we used both the spa and the salon all the staff are super friendly and good at what they do.",["positive",0.9628997]],["Turkish bath was great.",["positive",0.9406654]],["Wifi worked well by the pool, seemed to be a little slow towards end of the holiday when it got busier.",["positive",0.90072143]],["It was hit and miss in our room but never an issue in the restaurant and bar area.",["positive",0.84069216]],["Location: Location had lovely views of the area however it was difficult to get anywhere by foot.",["unknown",0.7266275]],["We did go into Hisaronu one day and the use of taxi were really easy and cheap enough but I think we would gone exploring a lot more if it was a nicer walk.",["positive",0.9094795]],["We visited Hisaronu on Monday for the market although we didn't stay long as they were very pushy, I would of bought a lot more if they backed of a little as it was very off putting.",["positive",0.8450525]]],"reviewer_fake_points":20}


{"reviewer_id":"E6CA1D92CCEB1B27B42C26BFB42D9732","reviewer_name":"marcsR305ZH","review_text":"I arrived on 11th May with my partner, we were given room 3413 at the very top of the resort. We don’t mind this as we know there was stairs before booking and it’s good exercise. But the room was shocking wasn’t cleaned before we arrived, the mattress was as comfortable as lying on the floor. The WiFi and tv reception was non existent. \n\nBearing this in mind I went to the Thomas Cook who was not helpfully and got them to put a mattress topper on the bed. This did nothing to enhance the quality of the bed. I asked to moved rooms to a room with an adequate bed. It seems as though no mattresses have been replaced since the hotel opened despite them all being by their shelf life. After requesting a move three times the reception manager finally moved us to room 2105 and was clearly unhappy about having to do so. And the cleaner left the doors open after cleaning the room and due to this we ended up with ants all over the room in the bed sheets and under the bed. Went to reception and rather moving us rooms they just changed the bed sheets. The WiFi and tv reception was also broken in this room for most of our ten day trip. The only helpful member of reception staff was Ivan the rest unhelpful and rude. \n\nThe bed was slightly better in this room but have had better rooms and more comfortable beds in 3* hotels. And I’ve been to many 4* \u0026 5* in turkey over the years and this doesn’t measure up to them in any sense. The hotel is located too far away on a main road to walk anywhere and the entertainment is shocking to non existent at nights. The food was not up to much either and I’m always willing to try new foods but it’s the same food at lunches from the evening before and it’s all geared to Russian and Eastern European cuisine. Breakfast was pretty poor most mornings. \n\nWe ordered room service one night was I paid at the reception the following day to avoid confusion upon checking out. Despite this they attempted to charge me again even though I explained this all to them. They then accused me of lying and got a manager to check CCTV to see if I paid. We were going on a boat trip the day of departure and put transfer arrived and they simply said pk go then it’s fine. But I watched the manager and he clearly seen me on CCTV but did not want to admit fault so said they were trusting me rather admit being wrong. Accused me of being a lair and didn’t have the decency to apologise.","review_rating":2.0,"sentiment_class":"unknown","sentiment_result":0.7085074845833333,"sentiment_breakdown":[["I arrived on 11th May with my partner, we were given room 3413 at the very top of the resort.",["positive",0.9009649]],["We don’t mind this as we know there was stairs before booking and it’s good exercise.",["positive",0.94533926]],["But the room was shocking wasn’t cleaned before we arrived, the mattress was as comfortable as lying on the floor.",["positive",0.93908584]],["The WiFi and tv reception was non existent.",["negative",0.23647444]],["Bearing this in mind I went to the Thomas Cook who was not helpfully and got them to put a mattress topper on the bed.",["positive",0.8298817]],["This did nothing to enhance the quality of the bed.",["unknown",0.69968694]],["I asked to moved rooms to a room with an adequate bed.",["positive",0.94461256]],["It seems as though no mattresses have been replaced since the hotel opened despite them all being by their shelf life.",["positive",0.93991226]],["After requesting a move three times the reception manager finally moved us to room 2105 and was clearly unhappy about having to do so.",["positive",0.89324796]],["And the cleaner left the doors open after cleaning the room and due to this we ended up with ants all over the room in the bed sheets and under the bed.",["positive",0.90933096]],["Went to reception and rather moving us rooms they just changed the bed sheets.",["positive",0.95876575]],["The WiFi and tv reception was also broken in this room for most of our ten day trip.",["negative",0.16512565]],["The only helpful member of reception staff was Ivan the rest unhelpful and rude.",["negative",0.25984293]],["The bed was slightly better in this room but have had better rooms and more comfortable beds in 3* hotels.",["positive",0.99277014]],["And I’ve been to many 4* \u0026 5* in turkey over the years and this doesn’t measure up to them in any sense.",["unknown",0.7102323]],["The hotel is located too far away on a main road to walk anywhere and the entertainment is shocking to non existent at nights.",["unknown",0.5035907]],["The food was not up to much either and I’m always willing to try new foods but it’s the same food at lunches from the evening before and it’s all geared to Russian and Eastern European cuisine.",["positive",0.970941]],["Breakfast was pretty poor most mornings.",["unknown",0.34052673]],["We ordered room service one night was I paid at the reception the following day to avoid confusion upon checking out.",["unknown",0.7589152]],["Despite this they attempted to charge me again even though I explained this all to them.",["unknown",0.73085606]],["They then accused me of lying and got a manager to check CCTV to see if I paid.",["unknown",0.5762418]],["We were going on a boat trip the day of departure and put transfer arrived and they simply said pk go then it’s fine.",["unknown",0.65272546]],["But I watched the manager and he clearly seen me on CCTV but did not want to admit fault so said they were trusting me rather admit being wrong.",["unknown",0.41559264]],["Accused me of being a lair and didn’t have the decency to apologise.",["unknown",0.72951645]]],"reviewer_fake_points":40}


{"reviewer_id":"E84E20B722D1306F7180F8BDC36FE2C8","reviewer_name":"Bungie","review_text":"I don't even know where to start with this review as o feel like any thing I say don't do the resort justice. The place is amazing, the animation team are amazing, putting on great activities at various times throughout the day. Food wise there was always a decent selection of food to eat. I've read alot of reviews of people moaning that there is no bacon on the breakfast, it's a Muslim country so why would there be. 3 towns very close by to visit, and are all very cheap to get via taxi. Staff wise, remzi vural and especially kemal all go out there way to make sure you are enjoying your holiday and are all a good laugh. As for the entertainment manager he is just sleazy and lazy, wants to just sit and smoking all day dictating what should be done but won't ever get up to help. The entertainment on a night was decent, more people need to get involved in daytime activities to make them more of a laugh, so I would say my only complaints wit this hotel was a large selection of guests that don't know how to have a laugh, saying that I found a great little bunch that didn't care about laughing at there own expense. I found the drink selection to be decent, the two guys that work the pool bar on a evening work hard and both make a decent vodka fanta. Cheers Mali and emre. The pool started off cold, but they had only been open 3 weeks when we arrived, and it was getting warm by the time we left so will be lovely come main summer. Overall the 6 of us that visited had the time of our lives (probably coz we got involved) and we would all visit again. Massive shout out to L sport (Kemal) thanks for everything and see you soon","review_rating":5.0,"sentiment_class":"positive","sentiment_result":0.7973785200000001,"sentiment_breakdown":[["I don't even know where to start with this review as o feel like any thing I say don't do the resort justice.",["unknown",0.68733776]],["The place is amazing, the animation team are amazing, putting on great activities at various times throughout the day.",["positive",0.95952094]],["Food wise there was always a decent selection of food to eat.",["positive",0.98299176]],["I've read alot of reviews of people moaning that there is no bacon on the breakfast, it's a Muslim country so why would there be.",["positive",0.8631342]],["3 towns very close by to visit, and are all very cheap to get via taxi.",["unknown",0.5834292]],["Staff wise, remzi vural and especially kemal all go out there way to make sure you are enjoying your holiday and are all a good laugh.",["positive",0.95023465]],["As for the entertainment manager he is just sleazy and lazy, wants to just sit and smoking all day dictating what should be done but won't ever get up to help.",["unknown",0.5026691]],["The entertainment on a night was decent, more people need to get involved in daytime activities to make them more of a laugh, so I would say my only complaints wit this hotel was a large selection of guests that don't know how to have a laugh, saying that I found a great little bunch that didn't care about laughing at there own expense.",["unknown",0.6597579]],["I found the drink selection to be decent, the two guys that work the pool bar on a evening work hard and both make a decent vodka fanta.",["positive",0.907407]],["Cheers Mali and emre.",["positive",0.857544]],["The pool started off cold, but they had only been open 3 weeks when we arrived, and it was getting warm by the time we left so will be lovely come main summer.",["positive",0.91670483]],["Overall the 6 of us that visited had the time of our lives (probably coz we got involved) and we would all visit again.",["unknown",0.6978109]]],"reviewer_fake_points":65}


{"reviewer_id":"8B817F837A27070A8857D37E71E8734A","reviewer_name":"Matthew R","review_text":"To give you a sense of how much I rate this hotel I done something I swore I never said I would do and that was go back to the same place, considering there is so much of the world to see. So you’re thinking ....why did I. \n\n1. This is a great hotel for families and kids. \n\n2. The pool is big, very clean, slides are great fun and all pool and slides are well maintained with lifeguards present / visible and most importantly alert.\n\n3. Sunbed area is big, beds plentiful so there is always some about and you don’t feel that your sitting on top of one another. However if you want a particular spot you might have to do the towel run at 7am or earlier (as I needed to as we were a party of 12 with some children as young as 3) If not rock up whenever.\n\n4. Food. There is loads of variety and anyone who says otherwise is a fussy eater! 2 soups each night, copious amounts of various breads, massive fresh salad bar with salad items that always looked fresh. As for mains you have your usual chips / pasta / nuggets but alongside that you usually had every lunch / night fresh fish or meat cooked in front of you! One night they were cooking fresh Sea Bass which was lovely, the woman in the queue next to me said “oh I can’t eat that the head is still on it” before helping herself to chips and nuggets” honestly! \n\nEach night they would also have a further speciality with a theme every night! Amazingly American night with burgers had the biggest queue! The Turkish night with kebabs was phenomenal! \n\nIn addition there was also a range of around 8 other vegetable and or meat dishes.\n\nIf you can’t find something to eat out of that lot you must be a fussy eater! Go into Hisoronu and have a steak!\n\nAll food was hot and never ran out entirely although there was the very odd time something was left empty for a minute or two. No one in our party suffered from any stomach complaints.\n\nRooms were clean, tidy, were tidied regularly and we got clean towels whenever needed. I think the cleaners had one day off during the week we stayed. Yes the mini bar didn’t get restocked but there is a 24 hour hotel bar!\n\nStaff were friendly, helpful and courteous. Animation team were encouraging and fun with good range of things to do each day.\n\nThe location could be a challenge for some people as it is located on a hillside and not conducive to walking anywhere. Whilst possible I would not recommend walking anywhere as roads are lacking paths and it’s is a bit hilly! However there is a taxi tank right outside which is called from a button in reception (they usually arrive within a minute or less) you can get to the beach for £4 and Hisaronu for about £2.50. While I am talking about taxis you can get one to / from the airport for about £25 - £30.\n\nAll in all I think this hotel is great value, in fact the biggest negative were some of the guests! There were some shockingly miserable and bad mannered people on holiday! \n\nHope this helps","review_rating":5.0,"sentiment_class":"positive","sentiment_result":0.8063497294444448,"sentiment_breakdown":[["To give you a sense of how much I rate this hotel I done something I swore I never said I would do and that was go back to the same place, considering there is so much of the world to see.",["positive",0.9006026]],["So you’re thinking .",["unknown",0.7566985]],["why did I.",["unknown",0.7368417]],["1.",["unknown",0.7867122]],["This is a great hotel for families and kids.",["positive",0.98988813]],["2.",["positive",0.80257684]],["The pool is big, very clean, slides are great fun and all pool and slides are well maintained with lifeguards present / visible and most importantly alert.",["positive",0.9871278]],["3.",["positive",0.79944634]],["Sunbed area is big, beds plentiful so there is always some about and you don’t feel that your sitting on top of one another.",["positive",0.9879974]],["However if you want a particular spot you might have to do the towel run at 7am or earlier (as I needed to as we were a party of 12 with some children as young as 3) If not rock up whenever.",["unknown",0.6852096]],["4.",["positive",0.79788846]],["Food.",["positive",0.90793025]],["There is loads of variety and anyone who says otherwise is a fussy eater!",["unknown",0.5322483]],["2 soups each night, copious amounts of various breads, massive fresh salad bar with salad items that always looked fresh.",["positive",0.9678559]],["As for mains you have your usual chips / pasta / nuggets but alongside that you usually had every lunch / night fresh fish or meat cooked in front of you!",["positive",0.95096546]],["One night they were cooking fresh Sea Bass which was lovely, the woman in the queue next to me said “oh I can’t eat that the head is still on it” before helping herself to chips and nuggets” honestly!",["positive",0.8996935]],["Each night they would also have a further speciality with a theme every night!",["positive",0.894144]],["Amazingly American night with burgers had the biggest queue!",["positive",0.9492732]],["The Turkish night with kebabs was phenomenal!",["positive",0.948692]],["In addition there was also a range of around 8 other vegetable and or meat dishes.",["positive",0.90557176]],["If you can’t find something to eat out of that lot you must be a fussy eater!",["unknown",0.6309949]],["Go into Hisoronu and have a steak!",["positive",0.9357644]],["All food was hot and never ran out entirely although there was the very odd time something was left empty for a minute or two.",["unknown",0.55608743]],["No one in our party suffered from any stomach complaints.",["positive",0.98577464]],["Rooms were clean, tidy, were tidied regularly and we got clean towels whenever needed.",["positive",0.9349905]],["I think the cleaners had one day off during the week we stayed.",["unknown",0.43272617]],["Yes the mini bar didn’t get restocked but there is a 24 hour hotel bar!",["unknown",0.72985977]],["Staff were friendly, helpful and courteous.",["positive",0.9654151]],["Animation team were encouraging and fun with good range of things to do each day.",["positive",0.94069225]],["The location could be a challenge for some people as it is located on a hillside and not conducive to walking anywhere.",["unknown",0.56130403]],["Whilst possible I would not recommend walking anywhere as roads are lacking paths and it’s is a bit hilly!",["unknown",0.6818747]],["However there is a taxi tank right outside which is called from a button in reception (they usually arrive within a minute or less) you can get to the beach for £4 and Hisaronu for about £2.",["positive",0.87224454]],["50.",["unknown",0.70772153]],["While I am talking about taxis you can get one to / from the airport for about £25 - £30.",["unknown",0.7415233]],["All in all I think this hotel is great value, in fact the biggest negative were some of the guests!",["unknown",0.7208767]],["There were some shockingly miserable and bad mannered people on holiday!",["unknown",0.44337636]]],"reviewer_fake_points":10}

Review Count History
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