revieweridEFEF8DDA4700694CCC86211F23122045reviewernameAndrew OreviewtextTo be fair the hotel itself is very nice However there are many reasons we would never go back First the spa is touted as one of the Hotel’s greatest assets but In reality it’s poor The steam rooms don’t work properly and guests will sit in a puddle of cold water not steam after paying for services The therapists we had gave massages that both my wife and I thought were terrible We thought we’d get multiple spa treatments and ended up never going back The hotel staff were well meaning but could not communicate in English at all Even the concierge struggled to answer questions and make recommendations The waiters could not answer any questions about food As for amenities the rooms were nice spacious and clean however there was no place to put the tiny shampoo and soap they gave you except on the floor of the shower That was absurd The rooftop pool is beautiful but the water is unheated and so cold that no one went in for than 30 seconds the entire time we were there and only waist deep if at all The music at the pool played the same few songs over and over and the sound system was tinny and grated on your nerves It was as if there was no manager and when we asked to speak to one the staff had no idea when a manager would be on site nnThere is only one restaurant for dinner on site And since all the other hotels in the area are all inclusive almost no other options available nnAnd not the hotel’s fault the wind in Puerto Plata is sustained and unrelenting every day and after 11am you have to leave the beach or be pelted with sand nnAlso note there’s very little to do in Puerto Plata If you want to spend your money on a great vacation go somewhere else Casa Colonial is a beautiful property that did not live up to the reviews I read on Trip Advisor I wish someone would have written an honest review I could have read before deciding to go there nnreviewrating20sentimentclassunknownsentimentresult06853544876190478sentimentbreakdownTo be fair the hotel itself is very nicepositive09610232However there are many reasons we would never go backpositive08654907First the spa is touted as one of the Hotel’s greatest assets but In reality it’s poornegative020376354The steam rooms don’t work properly and guests will sit in a puddle of cold water not steam after paying for servicesnegative028591165The therapists we had gave massages that both my wife and I thought were terriblepositive095054585We thought we’d get multiple spa treatments and ended up never going backpositive0865757The hotel staff were well meaning but could not communicate in English at allunknown034143627Even the concierge struggled to answer questions and make recommendationspositive0815054The waiters could not answer any questions about foodpositive095719147As for amenities the rooms were nice spacious and clean however there was no place to put the tiny shampoo and soap they gave you except on the floor of the showerpositive08079014That was absurdunknown07230916The rooftop pool is beautiful but the water is unheated and so cold that no one went in for than 30 seconds the entire time we were there and only waist deep if at allunknown07899129The music at the pool played the same few songs over and over and the sound system was tinny and grated on your nervesunknown06481378It was as if there was no manager and when we asked to speak to one the staff had no idea when a manager would be on sitenegative022373149There is only one restaurant for dinner on siteunknown061498153And since all the other hotels in the area are all inclusive almost no other options availableunknown077886295And not the hotel’s fault the wind in Puerto Plata is sustained and unrelenting every day and after 11am you have to leave the beach or be pelted with sandpositive091309565Also note there’s very little to do in Puerto Platapositive085189253If you want to spend your money on a great vacation go somewhere elseunknown063417816Casa Colonial is a beautiful property that did not live up to the reviews I read on Trip Advisorunknown042839745 I wish someone would have written an honest review I could have read before deciding to go thereunknown07320871reviewerfakepoints40

revieweridF218143D8912A607662A01612E843926reviewernamedr214reviewtextMy cousins have stayed at Casa Colonial several times and told my wife and I to give it a shot Well the hotel did not disappoint If you are looking for music by the beach and pool side and allot of hotel activities this is not the place This place is to unwind and relax Beautiful surroundings Beach service can be spotty but again relaxation is the word Our room was just as elegant Simple with old fashion charm just like the hotel itself Cannot wait to go back I also want to say Thank you to Girasela who took care of our room She normally handles the second floor but we were lucky to have her for the third floor Also previous reviews for their restaurant Lucia about the food not being good Well we ate their 3x for dinner and the food was fantastic and the staff was fantastic Last but not least is the SPA which is fantasticreviewrating50sentimentclasspositivesentimentresult08648274114285714sentimentbreakdownMy cousins have stayed at Casa Colonial several times and told my wife and I to give it a shotpositive094725907Well the hotel did not disappointpositive09086828If you are looking for music by the beach and pool side and allot of hotel activities this is not the placeunknown03238312This place is to unwind and relaxpositive07986866Beautiful surroundingspositive095262855Beach service can be spotty but again relaxation is the wordunknown07310227Our room was just as elegantpositive095624155Simple with old fashion charm just like the hotel itselfpositive09587865Cannot wait to go backpositive090932554I also want to say Thank you to Girasela who took care of our room positive09605554She normally handles the second floor but we were lucky to have her for the third floorpositive09358175Also previous reviews for their restaurant Lucia about the food not being good positive08305828Well we ate their 3x for dinner and the food was fantastic and the staff was fantasticpositive098452675Last but not least is the SPA which is fantasticpositive09096368reviewerfakepoints60

reviewerid037F587AF336451D76AE1A8E35724573reviewernameAlex MarkowitzreviewtextI 22 went with my family this past January The hotel was absolutely beautiful with private beachfront and infinity pool Food was great and the staff was friendly and helpful The owners are an extremely nice family and want to make your stay as amazing as possible Simply beautifulreviewrating50sentimentclasspositivesentimentresult0943853096sentimentbreakdownI 22 went with my family this past Januarypositive08991491The hotel was absolutely beautiful with private beachfront and infinity poolpositive096545994Food was great and the staff was friendly and helpfulpositive097091234The owners are an extremely nice family and want to make your stay as amazing as possiblepositive09706233Simply beautifulpositive09131208reviewerfakepoints20

reviewerid87D809BD816B09F29EC39234FE3AB2D9reviewernameaimboxerreviewtextMy husband and I dined here during the week on a Wednesday night in May and we had the whole place to ourselves Service was 5 starambience was gorgeous and the food was delicious We ordered the ceviche and the seafood paellaboth were wonderful It was a perfect romantic datereviewrating50sentimentclasspositivesentimentresult08712006916666667sentimentbreakdownMy husband and I dined here during the week on a Wednesday night in May and we had the whole place to ourselvespositive09262018Service was 5 starunknown052343595ambience was gorgeous and the food was deliciouspositive098274636We ordered the ceviche and the seafood paellapositive094581574both were wonderfulpositive09617849It was a perfect romantic datepositive08872194reviewerfakepoints115