This analysis is outdated. Please reanalyze.

VerifiedTrusted Partner

Fakespot Verified Deals

Question
Check out Amazon Deals provided by our trusted partner Brad's Deals!
Get Better Amazon Deals  White arrow
Overview
  • How are reviewers describing this item?
    clean, great, here, nice and good.
  • Our engine has discovered that over 90% high quality reviews are present.
  • This product had a total of 68 reviews as of our last analysis date on Aug 10 2017.
Reviews Summary

{"reviewer_id":"EFEF8DDA4700694CCC86211F23122045","reviewer_name":"Andrew O","review_text":"To be fair, the hotel itself is very nice. However there are many reasons we would never go back. First, the spa is touted as one of the Hotel’s greatest assets, but In reality it’s poor. The steam rooms don’t work properly and guests will sit in a puddle of cold water (not steam) after paying for services. The therapists we had gave massages that both my wife and I thought were terrible. We thought we’d get multiple spa treatments and ended up never going back. The hotel staff were well meaning but could not communicate in English at all. Even the concierge struggled to answer questions and make recommendations. The waiters could not answer any questions about food. As for amenities, the rooms were nice, spacious and clean, however there was no place to put the tiny shampoo and soap they gave you except on the floor of the shower. That was absurd. The rooftop pool is beautiful, but the water is unheated and so cold that no one went in for than 30 seconds the entire time we were there, and only waist deep if at all. The music at the pool played the same few songs over and over, and the sound system was tinny and grated on your nerves. It was as if there was no manager, and when we asked to speak to one, the staff had no idea when a manager would be on site. \n\nThere is only one restaurant for dinner on site. And since all the other hotels in the area are all inclusive, almost no other options available. \n\nAnd not the hotel’s fault, the wind in Puerto Plata is sustained and unrelenting every day, and after 11am you have to leave the beach or be pelted with sand. \n\nAlso note, there’s very little to do in Puerto Plata. If you want to spend your money on a great vacation, go somewhere else. Casa Colonial is a beautiful property that did not live up to the reviews I read on Trip Advisor. , I wish someone would have written an honest review I could have read before deciding to go there. \n\n","review_rating":2.0,"sentiment_class":"unknown","sentiment_result":0.6853544876190478,"sentiment_breakdown":[["To be fair, the hotel itself is very nice.",["positive",0.9610232]],["However there are many reasons we would never go back.",["positive",0.8654907]],["First, the spa is touted as one of the Hotel’s greatest assets, but In reality it’s poor.",["negative",0.20376354]],["The steam rooms don’t work properly and guests will sit in a puddle of cold water (not steam) after paying for services.",["negative",0.28591165]],["The therapists we had gave massages that both my wife and I thought were terrible.",["positive",0.95054585]],["We thought we’d get multiple spa treatments and ended up never going back.",["positive",0.865757]],["The hotel staff were well meaning but could not communicate in English at all.",["unknown",0.34143627]],["Even the concierge struggled to answer questions and make recommendations.",["positive",0.815054]],["The waiters could not answer any questions about food.",["positive",0.95719147]],["As for amenities, the rooms were nice, spacious and clean, however there was no place to put the tiny shampoo and soap they gave you except on the floor of the shower.",["positive",0.8079014]],["That was absurd.",["unknown",0.7230916]],["The rooftop pool is beautiful, but the water is unheated and so cold that no one went in for than 30 seconds the entire time we were there, and only waist deep if at all.",["unknown",0.7899129]],["The music at the pool played the same few songs over and over, and the sound system was tinny and grated on your nerves.",["unknown",0.6481378]],["It was as if there was no manager, and when we asked to speak to one, the staff had no idea when a manager would be on site.",["negative",0.22373149]],["There is only one restaurant for dinner on site.",["unknown",0.61498153]],["And since all the other hotels in the area are all inclusive, almost no other options available.",["unknown",0.77886295]],["And not the hotel’s fault, the wind in Puerto Plata is sustained and unrelenting every day, and after 11am you have to leave the beach or be pelted with sand.",["positive",0.91309565]],["Also note, there’s very little to do in Puerto Plata.",["positive",0.85189253]],["If you want to spend your money on a great vacation, go somewhere else.",["unknown",0.63417816]],["Casa Colonial is a beautiful property that did not live up to the reviews I read on Trip Advisor.",["unknown",0.42839745]],[", I wish someone would have written an honest review I could have read before deciding to go there.",["unknown",0.7320871]]],"reviewer_fake_points":40}


{"reviewer_id":"F218143D8912A607662A01612E843926","reviewer_name":"dr214","review_text":"My cousins have stayed at Casa Colonial several times and told my wife and I to give it a shot. Well, the hotel did not disappoint. If you are looking for music by the beach and pool side, and allot of hotel activities, this is not the place. This place is to unwind and relax. Beautiful surroundings. Beach service can be spotty but again, relaxation is the word. Our room was just as elegant. Simple with old fashion charm just like the hotel itself. Cannot wait to go back. I also want to say \" Thank you to Girasela \" who took care of our room . She normally handles the second floor but we were lucky to have her for the third floor. Also, previous reviews for their restaurant \" Lucia \" about the food not being good ?? Well we ate their 3x for dinner and the food was fantastic and the staff was fantastic. Last but not least is the SPA which is fantastic.","review_rating":5.0,"sentiment_class":"positive","sentiment_result":0.8648274114285714,"sentiment_breakdown":[["My cousins have stayed at Casa Colonial several times and told my wife and I to give it a shot.",["positive",0.94725907]],["Well, the hotel did not disappoint.",["positive",0.9086828]],["If you are looking for music by the beach and pool side, and allot of hotel activities, this is not the place.",["unknown",0.3238312]],["This place is to unwind and relax.",["positive",0.7986866]],["Beautiful surroundings.",["positive",0.95262855]],["Beach service can be spotty but again, relaxation is the word.",["unknown",0.7310227]],["Our room was just as elegant.",["positive",0.95624155]],["Simple with old fashion charm just like the hotel itself.",["positive",0.9587865]],["Cannot wait to go back.",["positive",0.90932554]],["I also want to say \" Thank you to Girasela \" who took care of our room .",["positive",0.9605554]],["She normally handles the second floor but we were lucky to have her for the third floor.",["positive",0.9358175]],["Also, previous reviews for their restaurant \" Lucia \" about the food not being good ?",["positive",0.8305828]],["Well we ate their 3x for dinner and the food was fantastic and the staff was fantastic.",["positive",0.98452675]],["Last but not least is the SPA which is fantastic.",["positive",0.9096368]]],"reviewer_fake_points":-60}


{"reviewer_id":"037F587AF336451D76AE1A8E35724573","reviewer_name":"Alex Markowitz","review_text":"I (22) went with my family this past January. The hotel was absolutely beautiful with private beachfront and infinity pool. Food was great and the staff was friendly and helpful. The owners are an extremely nice family and want to make your stay as amazing as possible. Simply beautiful.","review_rating":5.0,"sentiment_class":"positive","sentiment_result":0.943853096,"sentiment_breakdown":[["I (22) went with my family this past January.",["positive",0.8991491]],["The hotel was absolutely beautiful with private beachfront and infinity pool.",["positive",0.96545994]],["Food was great and the staff was friendly and helpful.",["positive",0.97091234]],["The owners are an extremely nice family and want to make your stay as amazing as possible.",["positive",0.9706233]],["Simply beautiful.",["positive",0.9131208]]],"reviewer_fake_points":20}


{"reviewer_id":"87D809BD816B09F29EC39234FE3AB2D9","reviewer_name":"aimboxer","review_text":"My husband and I dined here during the week on a Wednesday night in May and we had the whole place to ourselves. Service was 5 star...ambience was gorgeous and the food was delicious. We ordered the ceviche and the seafood paella...both were wonderful. It was a perfect romantic date.","review_rating":5.0,"sentiment_class":"positive","sentiment_result":0.8712006916666667,"sentiment_breakdown":[["My husband and I dined here during the week on a Wednesday night in May and we had the whole place to ourselves.",["positive",0.9262018]],["Service was 5 star.",["unknown",0.52343595]],["ambience was gorgeous and the food was delicious.",["positive",0.98274636]],["We ordered the ceviche and the seafood paella.",["positive",0.94581574]],["both were wonderful.",["positive",0.9617849]],["It was a perfect romantic date.",["positive",0.8872194]]],"reviewer_fake_points":-115}

Review Count History
Loading...