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Overview
  • How are reviewers describing this item?
    professional, great, clean, friendly and needed.
  • Our engine has discovered that over 90% high quality reviews are present.
  • This product had a total of 226 reviews as of our last analysis date on Aug 21 2017.
Reviews Summary

{"reviewer_id":"1A877731BA550449E4E3AD1EAEB48512","reviewer_name":"Priyanka Chohan C","review_text":"We stayed here for 3 days. The experience was really bad. 2 reason for booking this place was hotel apartment with kitchen and good view and we were disappointed in both. Firstly we had requested for a room on higher floor one month in advance at the time booking itself. Which was confirmed to us over mail as well by the manager. However at the time of check in we were told that they don’t have any room available and we were given the room on the lowest floor and the corner which didn’t have a very good view also. Secondly the kitchen that they have is not fully equipped also. The utensils were really dirty and old and the place was not clean also. Kitchen cloth provided were fully torn and used by some else earlier. They didn’t have basic facilities like coffee, tea in the room. The room didnt have washing facility and ironing facility also. When requested for these we were told they have common room for washing and ironing. Seriously you call this a resort, the services were worse than a hostel. We paid hefty amount for the room ( with the same price we could have booked the best five star hotel of Interlaken) just coz we needed kitchen to cook for our infant. Truly not worth the price at all. Instead of this place better book for an hostel which would cost you one tenth of the price. The staff not at all accommodating and don’t know what is customer service at all. We stayed in different hotel Appartments in Switzerland and Paris and everywhere the services were really up to the mark except this place. These people really need to improve to match the market standard and the price that they are charging.","review_rating":1.0,"sentiment_class":"unknown","sentiment_result":0.6142540305263157,"sentiment_breakdown":[["We stayed here for 3 days.",["positive",0.8694179]],["The experience was really bad.",["unknown",0.43619794]],["2 reason for booking this place was hotel apartment with kitchen and good view and we were disappointed in both.",["unknown",0.49030152]],["Firstly we had requested for a room on higher floor one month in advance at the time booking itself.",["positive",0.8687407]],["Which was confirmed to us over mail as well by the manager.",["unknown",0.697684]],["However at the time of check in we were told that they don’t have any room available and we were given the room on the lowest floor and the corner which didn’t have a very good view also.",["unknown",0.7816249]],["Secondly the kitchen that they have is not fully equipped also.",["unknown",0.5301131]],["The utensils were really dirty and old and the place was not clean also.",["negative",0.12395529]],["Kitchen cloth provided were fully torn and used by some else earlier.",["unknown",0.6805518]],["They didn’t have basic facilities like coffee, tea in the room.",["positive",0.9778309]],["The room didnt have washing facility and ironing facility also.",["unknown",0.73417914]],["When requested for these we were told they have common room for washing and ironing.",["unknown",0.5428655]],["Seriously you call this a resort, the services were worse than a hostel.",["unknown",0.40518165]],["We paid hefty amount for the room ( with the same price we could have booked the best five star hotel of Interlaken) just coz we needed kitchen to cook for our infant.",["positive",0.98831826]],["Truly not worth the price at all.",["negative",0.01593432]],["Instead of this place better book for an hostel which would cost you one tenth of the price.",["positive",0.9204475]],["The staff not at all accommodating and don’t know what is customer service at all.",["negative",0.10132246]],["We stayed in different hotel Appartments in Switzerland and Paris and everywhere the services were really up to the mark except this place.",["unknown",0.7136867]],["These people really need to improve to match the market standard and the price that they are charging.",["positive",0.792473]]],"reviewer_fake_points":40}


{"reviewer_id":"709F45F0FFF20C9FDC18AA225489C9C8","reviewer_name":"Kristiana1974","review_text":"Huge, clean rooms. A family of 4 with 1 bedroom and 1 pull out sofa for the kids. Location was decent and between various places within walking distance. Noisy some nights as restaurant and park across are active late evening places. Nice Views. Laundry available but read signs carefully for prices. Friendly and helpful staff. Nice pool area. If you want to go to the restaurant for breakfast make reservations the day before. Even if they are not busy (like only 2 tables are being used) they won't take walk ins. Website is a little awkward to use too. Enjoyed our stay and would possibly stay again if we came to the area. We did find a running path behind by the water which was nice for a morning run.","review_rating":3.0,"sentiment_class":"positive","sentiment_result":0.8612584715384615,"sentiment_breakdown":[["Huge, clean rooms.",["positive",0.9757284]],["A family of 4 with 1 bedroom and 1 pull out sofa for the kids.",["positive",0.9619617]],["Location was decent and between various places within walking distance.",["positive",0.8315322]],["Noisy some nights as restaurant and park across are active late evening places.",["positive",0.9463584]],["Nice Views.",["positive",0.9497025]],["Laundry available but read signs carefully for prices.",["unknown",0.56992936]],["Friendly and helpful staff.",["positive",0.96935093]],["Nice pool area.",["positive",0.98237556]],["If you want to go to the restaurant for breakfast make reservations the day before.",["positive",0.9276938]],["Even if they are not busy (like only 2 tables are being used) they won't take walk ins.",["unknown",0.5651672]],["Website is a little awkward to use too.",["unknown",0.68444216]],["Enjoyed our stay and would possibly stay again if we came to the area.",["positive",0.88321805]],["We did find a running path behind by the water which was nice for a morning run.",["positive",0.94889987]]],"reviewer_fake_points":50}


{"reviewer_id":"4D44E2A1C07F45A637B89F8179D40B41","reviewer_name":"swisshelena","review_text":"Very child-friendly, great wellness area, excellent restaurant. Also very well-placed opposite a park, bus stop outside and quiet although on the main road (near Victoria Jungfrau hotel). We had a wonderful stay","review_rating":5.0,"sentiment_class":"positive","sentiment_result":0.94241975,"sentiment_breakdown":[["Very child-friendly, great wellness area, excellent restaurant.",["positive",0.9561899]],["Also very well-placed opposite a park, bus stop outside and quiet although on the main road (near Victoria Jungfrau hotel).",["positive",0.9286496]]],"reviewer_fake_points":40}


{"reviewer_id":"17740737C88C43C12A23BE1CE95FAD1C","reviewer_name":"PFATEH","review_text":"I was in interlaken with my wife and four sons for three nights and we stayed at Hapimag resorts. One very nice place to stay with family. They have got excellent apartments. I have booked two one bedroom apartment complete with living room, kitchenette and balcony. Apartments were very spacious and comfortable. The staff at hotel was also extremely professional and polite. In short, a four star property, with wonderful amenities. I would definitely like to come back.","review_rating":5.0,"sentiment_class":"positive","sentiment_result":0.95487892,"sentiment_breakdown":[["I was in interlaken with my wife and four sons for three nights and we stayed at Hapimag resorts.",["positive",0.9630122]],["One very nice place to stay with family.",["positive",0.98298013]],["They have got excellent apartments.",["positive",0.95857155]],["I have booked two one bedroom apartment complete with living room, kitchenette and balcony.",["positive",0.92338926]],["Apartments were very spacious and comfortable.",["positive",0.98174596]],["The staff at hotel was also extremely professional and polite.",["positive",0.93581176]],["In short, a four star property, with wonderful amenities.",["positive",0.9848792]],["I would definitely like to come back.",["positive",0.9086413]]],"reviewer_fake_points":10}

Review Count History
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