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Overview
  • How are reviewers describing this item?
    professional, through, hard, patient and attentive.
  • Our engine has analyzed and discovered that 70.0% of the reviews are reliable.
  • This product had a total of 5 reviews as of our last analysis date on Aug 1 2017.
Reviews Summary

{"reviewer_id":"E159095A9719976A3ED7BCAEC51F162B","reviewer_name":"Tour39908639514","review_text":"Recently purchased by Wyndham. Looking forward to renovation. Service staff is great. Breakfast was great. Bar area is great. Laundry facilities great. Housekeeping left a little to be desired. Doors need to be checked behind. And things like aspirin can be up against the bed frames. Maybe some new vacuums would be a good start for Wyndham. No medical discounts for family staying at Baystate, though. ","review_rating":4.0,"sentiment_class":"positive","sentiment_result":0.901069480909091,"sentiment_breakdown":[["Recently purchased by Wyndham.",["positive",0.9844587]],["Looking forward to renovation.",["positive",0.94614804]],["Service staff is great.",["positive",0.8802503]],["Breakfast was great.",["positive",0.96993357]],["Bar area is great.",["positive",0.9717443]],["Laundry facilities great.",["positive",0.9690121]],["Housekeeping left a little to be desired.",["positive",0.93742067]],["Doors need to be checked behind.",["unknown",0.68865657]],["And things like aspirin can be up against the bed frames.",["positive",0.97424]],["Maybe some new vacuums would be a good start for Wyndham.",["unknown",0.74795324]],["No medical discounts for family staying at Baystate, though.",["positive",0.8419468]]],"reviewer_fake_points":40}


{"reviewer_id":"52FE2E247E92763B382E74441D0B93E6","reviewer_name":"Curious23175807064","review_text":"Room was not cleaned on two occassions despite not having do not disturb signage on door. Refrigerator was too high freezing food and then adjusted too low spoiling the food . Poor communication due to language barrier . Housekeeping staff very loud and noisy when working. ","review_rating":3.0,"sentiment_class":"unknown","sentiment_result":0.3002248925,"sentiment_breakdown":[["Room was not cleaned on two occassions despite not having do not disturb signage on door.",["unknown",0.72126603]],["Refrigerator was too high freezing food and then adjusted too low spoiling the food .",["negative",0.0318734]],["Poor communication due to language barrier .",["negative",0.03842971]],["Housekeeping staff very loud and noisy when working.",["unknown",0.40933043]]],"reviewer_fake_points":60}


{"reviewer_id":"71E899116F75BE0BD3C193619536F595","reviewer_name":"Coastal25659950311","review_text":"The beds were absolutely amazing. Huge comfy quilt. Room was clean. The facility itself was clean and nice inside. The pool is open early and closes late so my kids could enjoy it both days. I washed the laundry while the boys played in the pool so it was nice that they were located next to each other. The only thing was getting breakfast. Everyone wanted waffles and the waffle makers were a disaster. The line got longer and longer and they took forever to make. If they had made waffles or pancakes or French toast prior to eating like the eggs and bacon were so we could grab the food and sit down would’ve been better. Other than that this was an amazing hotel. I was pleased with the cleanliness. Loved my stay worth the money! ","review_rating":5.0,"sentiment_class":"positive","sentiment_result":0.8132400907692308,"sentiment_breakdown":[["The beds were absolutely amazing.",["positive",0.9663038]],["Huge comfy quilt.",["positive",0.9516639]],["Room was clean.",["positive",0.8861923]],["The facility itself was clean and nice inside.",["positive",0.8796283]],["The pool is open early and closes late so my kids could enjoy it both days.",["positive",0.87930715]],["I washed the laundry while the boys played in the pool so it was nice that they were located next to each other.",["positive",0.8835406]],["The only thing was getting breakfast.",["positive",0.8089954]],["Everyone wanted waffles and the waffle makers were a disaster.",["unknown",0.4718602]],["The line got longer and longer and they took forever to make.",["unknown",0.5338569]],["If they had made waffles or pancakes or French toast prior to eating like the eggs and bacon were so we could grab the food and sit down would’ve been better.",["unknown",0.5053162]],["Other than that this was an amazing hotel.",["positive",0.9256836]],["I was pleased with the cleanliness.",["positive",0.9756953]],["Loved my stay worth the money!",["positive",0.90407753]]],"reviewer_fake_points":40}


{"reviewer_id":"92A163DD4E57A5E608BDE544B8976349","reviewer_name":"Tour50456776864","review_text":"we were weary of a 10 hours road trip when we first entered there. We were greated with a warm and sincere greetings, the room was spacious and really silent if only by the air conditionnint unit we couldn't get to turn off. breakfast was excellent and the check out was correct. i would visit it gain with no hesitation next time i get in Springfield.","review_rating":5.0,"sentiment_class":"positive","sentiment_result":0.9258474,"sentiment_breakdown":[["we were weary of a 10 hours road trip when we first entered there.",["positive",0.8881033]],["We were greated with a warm and sincere greetings, the room was spacious and really silent if only by the air conditionnint unit we couldn't get to turn off.",["positive",0.8718772]],["breakfast was excellent and the check out was correct.",["positive",0.9619867]],["i would visit it gain with no hesitation next time i get in Springfield.",["positive",0.9814224]]],"reviewer_fake_points":60}

Review Count History
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