reviewerid601537D505DC5624805DD5862E4F3A44reviewernameIndstrlreviewtextGreat location A great Hilton property style character etc A youngish staff who are eager to please The problem is a haughty veteran management staff who does not embody their hospitality slogan Well make it right The most disconcerting moment was dealing with Ms Roshni Khuste the Front Office Manager This woman took great relish in belittling me for the benefit of her staff Not the best way to put a positive spin on an overwise nominal stay over an expense that was less than the ride to the airport To make matters worse she double charged me Where I would have just eaten the expense now I must spend more time disputing her reckless and in retrospect it felt her intent was malicious chargenA veteran Bellman Robert was extremely helpful throughout our stay Ms Khuste could learn a thing or two about hospitality from himreviewrating20sentimentclassunknownsentimentresult07704481607692307sentimentbreakdownGreat locationpositive094472677A great Hilton property style character etcpositive090020317 A youngish staff who are eager to pleasepositive0865231The problem is a haughty veteran management staff who does not embody their hospitality slogan Well make it rightpositive079373294 The most disconcerting moment was dealing with Msunknown06418169Roshni Khuste the Front Office Managerunknown060451764This woman took great relish in belittling me for the benefit of her staffpositive09908619Not the best way to put a positive spin on an overwise nominal stay over an expense that was less than the ride to the airportunknown067316914 To make matters worse she double charged mepositive090686136Where I would have just eaten the expense now I must spend more time disputing her reckless and in retrospect it felt her intent was malicious chargenegative012212827A veteran Bellman Robert was extremely helpful throughout our staypositive09298811Msunknown07125755Khuste could learn a thing or two about hospitality from himpositive09301204reviewerfakepoints145

reviewerid28E9048B003565AB44509667FE56F3F8reviewernameJoseph SreviewtextJust returned home from another amazing family stay at The Waldorf Hilton London last May bank holiday weekendnnIt was our second stay this year We liased with Julia the Guest Relations Manager to finalise our booking who was extremely patient As we had a family of 8 consisting of our young twin boys and grandparents we called ahead a few times to check on accessibility requirements Diago was also very helpful and patientnnFrom the time we parked outside the hotel the concierge team approached the car to collect all of our luggage and our keys to park the vehicle for us nnOn arrival in the lobby we met the reception staff and Chris the Duty Mgr who we knew from the Exec Lounge on previous stays Although extremely busy Chris wasted no time going the extra mile and a half to reexplore the best possible accessible room for my mother following up to ensure that it was just rightnnAll of our rooms were perfect clean spotless spacious with very comfortable beds We all enjoyed a really good sleep even our restless twin boysnnWe used the executive lounge quite a bitThe Executive Lounge team were so nice particularly Alixia and Bogumil who offered such a high level of customer service making our entire family feel relaxed welcomed and at home After each visit we wanted for nothing except the gym and swimming pool for a guilty workoutnnBreakfast was served in the main resturant  Given our family of eight Lucia the resturant manager da italia went out of her way to provide a special large table to accomodate us which overlooked the opulent Palm Court The breakfast range was extensive catering for all our varying dietary requirements and the service from Lucia and Alex was exemplarynnWhilst we were aware in advance that some scaffolding would be present at the entrance it was so tastefully decorated you wouldnt even think about it nnOn departure Helena at front desk and the fabulous concierge team particularly the polish gentleman featured in the photo who was extremely helpful with my mother throughout ensured that our vehicle was at the entrance at the time stated packed with all of our luggage nnGrazie mille Julia Thank you Chris and all the Waldorf Hilton London staff for making our family weekend such a memorable one nnWe are already searching our diaries for our next London stay as we plan to see Tina Turner at the theatre next door See you all thenreviewrating50sentimentclasspositivesentimentresult08815192657142857sentimentbreakdownJust returned home from another amazing family stay at The Waldorf Hilton London last May bank holiday weekendpositive09273142It was our second stay this yearpositive09331396We liased with Julia the Guest Relations Manager to finalise our booking who was extremely patientpositive092960554As we had a family of 8 consisting of our young twin boys and grandparents we called ahead a few times to check on accessibility requirementsunknown075616974Diago was also very helpful and patientpositive096980876From the time we parked outside the hotel the concierge team approached the car to collect all of our luggage and our keys to park the vehicle for usunknown076704895On arrival in the lobby we met the reception staff and Chris the Duty Mgr who we knew from the Exec Lounge on previous stayspositive09324935Although extremely busy Chris wasted no time going the extra mile and a half to reexplore the best possible accessible room for my mother following up to ensure that it was just rightpositive09043635All of our rooms were perfect clean spotless spacious with very comfortable bedspositive098988664We all enjoyed a really good sleep even our restless twin boyspositive0933199We used the executive lounge quite a bitpositive096177197The Executive Lounge team were so nice particularly Alixia and Bogumil who offered such a high level of customer service making our entire family feel relaxed welcomed and at homepositive07967704After each visit we wanted for nothing except the gym and swimming pool for a guilty workoutpositive095103717Breakfast was served in the main resturantpositive080645776  Given our family of eight Lucia the resturant manager da italia went out of her way to provide a special large table to accomodate us which overlooked the opulent Palm Courtunknown078054786The breakfast range was extensive catering for all our varying dietary requirements and the service from Lucia and Alex was exemplarypositive09816242Whilst we were aware in advance that some scaffolding would be present at the entrance it was so tastefully decorated you wouldnt even think about itunknown07650912On departure Helena at front desk and the fabulous concierge team particularly the polish gentleman featured in the photo who was extremely helpful with my mother throughout ensured that our vehicle was at the entrance at the time stated packed with all of our luggagepositive097350466Grazie mille Julia Thank you Chris and all the Waldorf Hilton London staff for making our family weekend such a memorable onepositive08893331We are already searching our diaries for our next London stay as we plan to see Tina Turner at the theatre next doorpositive07936463See you all thenunknown076909053reviewerfakepoints30

reviewerid627E2338FE06E20EBA8A56E267F186F4reviewernameNick8714reviewtextThe hotel is nothing special anymore and their are modern budget hotels in London that achieve exactly the same if not better standard of service Concierge and reception staff were friendly and reacted well when our first room toilet smelt like it had been cleaned with a dirty mop If you are traveling at the weekend be aware that the pool closes at 1800hrs sharp and is sub contracted out from the hotel with its own staff who were unwelcoming on two occasions In summary I was relieved that it was only avios points as opposed to real money that I had spentreviewrating20sentimentclasspositivesentimentresult07910741825000001sentimentbreakdownThe hotel is nothing special anymore and their are modern budget hotels in London that achieve exactly the same if not better standard of service unknown06730595Concierge and reception staff were friendly and reacted well when our first room toilet smelt like it had been cleaned with a dirty moppositive07972956If you are traveling at the weekend be aware that the pool closes at 1800hrs sharp and is sub contracted out from the hotel with its own staff who were unwelcoming on two occasionspositive096867573In summary I was relieved that it was only avios points as opposed to real money that I had spentunknown07252659reviewerfakepoints85

reviewerid40918C8BE978BB572FB2E863294822E8reviewernameArnim COreviewtextI gave this hotel a second chance for one night and shouldnt have done it They messed up again Only positive was the great breakfast the location and quite roomnnNot so goodnToilet didnt work 3 times 2 times I fixed it myself once I called house keeping According to the colour of the carpet in front of the bathroom it wasnt the first time that the toilet had an issue I guess nAlso the TV control was missing after calling house keeping I got it As a HH Gold member I had to ask for the benefits an upgrade was not given though hotel wasnt fully booked according to the reception For almost € 400 the room was quite small just a regular one nnWhen I complained at the reception about the 2 issues they mentioned nothing was recorded in the computer not my fault All I got was we are sorry and how was the breakfast Thats not customer serivce As a Gold member I expect much morennSo the good old time are gone for sure there are way better choices in smaller hotels in London For example I wrote about one earlierreviewrating20sentimentclassunknownsentimentresult07808601866666668sentimentbreakdownI gave this hotel a second chance for one night and shouldnt have done itpositive09215157They messed up againunknown045689884Only positive was the great breakfast the location and quite roompositive08924991Not so good Toilet didnt work 3 times 2 times I fixed it myself once I called house keepingpositive08901048According to the colour of the carpet in front of the bathroom it wasnt the first time that the toilet had an issueunknown054224044I guessunknown057392895Also the TV control was missing after calling house keeping I got itpositive08248243As a HH Gold member I had to ask for the benefits an upgrade was not given though hotel wasnt fully booked according to the receptionpositive08291111For almost € 400 the room was quite small just a regular onepositive09117059When I complained at the reception about the 2 issues they mentioned nothing was recorded in the computer not my faultpositive084152144All I got was we are sorry and how was the breakfastpositive092348844Thats not customer serivceunknown043548808As a Gold member I expect much morepositive097259045So the good old time are gone for sure there are way better choices in smaller hotels in Londonpositive087582856For example I wrote about one earlierpositive08211567reviewerfakepoints75