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Overview
  • How are reviewers describing this item?
    through, great, good and booked.
  • Our engine has discovered that over 90% high quality reviews are present.
  • This product had a total of 12 reviews as of our last analysis date on Aug 22 2017.
Reviews Summary

{"reviewer_id":"6BD4C7195C9C7B1DD112BF487FA606D1","reviewer_name":"Jlalala","review_text":"If you love to learn about history and have fun at the same time, then this tour is for you! I learned so much from this tour because our guide Hakan Agadume is passionate about history and teaching, he is in fact a professor. So it’s such a bonus to have a guide who is extremely qualified to talk about the sites we went to. He made the history lessons engaging and lively. We walked through all the must sees/important sites like Hagia Sophia, Topkapi Palace, Grand Bazaar etc, lunch included. It was cold and raining pretty hard, but the tour remained high energy because our guide loved sharing his knowledge. He also helped me navigate my purchases through the Grand Bazaar, which could’ve taken the whole day, we did in a few hours. I highly recommend this tour and Hakan as your guide, don’t miss!!!","review_rating":5.0,"sentiment_class":"positive","sentiment_result":0.8989121712499999,"sentiment_breakdown":[["If you love to learn about history and have fun at the same time, then this tour is for you!",["positive",0.91701573]],["I learned so much from this tour because our guide Hakan Agadume is passionate about history and teaching, he is in fact a professor.",["positive",0.84204066]],["So it’s such a bonus to have a guide who is extremely qualified to talk about the sites we went to.",["positive",0.94636226]],["He made the history lessons engaging and lively.",["positive",0.93352646]],["We walked through all the must sees/important sites like Hagia Sophia, Topkapi Palace, Grand Bazaar etc, lunch included.",["positive",0.9356325]],["It was cold and raining pretty hard, but the tour remained high energy because our guide loved sharing his knowledge.",["positive",0.95745826]],["He also helped me navigate my purchases through the Grand Bazaar, which could’ve taken the whole day, we did in a few hours.",["positive",0.8751997]],["I highly recommend this tour and Hakan as your guide, don’t miss!",["unknown",0.7840618]]],"reviewer_fake_points":75}


{"reviewer_id":"F91F5D189CC79464BF1C047C6EE3DA52","reviewer_name":"Isabel H","review_text":"Our tour of the Hagia Sofia \u0026 the sultan’s palace in Istanbul, Turkey was amazing!! All because of Neon Tours... the tour guide lady specifically was so sweet. Her name was Sevilay Tokmak \u0026 I strongly recommend her if you take up a tour with them here. Very nice, hence the rate of excellence!!! ","review_rating":5.0,"sentiment_class":"positive","sentiment_result":0.8450588400000001,"sentiment_breakdown":[["Our tour of the Hagia Sofia \u0026 the sultan’s palace in Istanbul, Turkey was amazing!",["positive",0.96853024]],["All because of Neon Tours.",["positive",0.8383713]],["the tour guide lady specifically was so sweet.",["positive",0.8089857]],["Her name was Sevilay Tokmak \u0026 I strongly recommend her if you take up a tour with them here.",["positive",0.937068]],["Very nice, hence the rate of excellence!",["unknown",0.67233896]]],"reviewer_fake_points":35}


{"reviewer_id":"547D197C08C221DEB7C04116808AFBCD","reviewer_name":"claurios11","review_text":"My husband and I booked a three day Cappadocia and Ephesus tour on the web through Tour Radar website. Apparently the operator agency in Cappadocia is Neon Tours. We booked and received a confirmation email from Hasan who works for Neon Tours on 20th September saying that they have confirmed our reservation for 1 double room. In the brochure and the Tour Radar website they advertise that the \nOvernight in Cappadocia is in 4-star Dilek Kaya Cave Hotel or Alfina Cave Hotel (see photo). However, after a long day of traveling from Istanbul to Kayseri and doing the itinerary for the first day of the tour, we arrived to another hotel called Kapadokya Lodge, which is NOT A CAVE HOTEL as we saw it in the brochure...We’re really disappointing as we were expecting a Cave hotel...so if you don’t want surprises don’t book a tour with Neon Tours or make sure your agency don’t use them. \nMy husband chatted with Tour Radar and apparently they changed the accommodation options in the brochure, but they never told us...really bad customer service for both Tour Radar and Neon Tours. We never received an apology from Hasan who were the Neon Tours representative. \nThey should learn that when you pay for a tour or a hotel your expectations are as per the website or brochure and if things change they need to contact the customer and let them know...\n","review_rating":1.0,"sentiment_class":"unknown","sentiment_result":0.4361176499999999,"sentiment_breakdown":[["My husband and I booked a three day Cappadocia and Ephesus tour on the web through Tour Radar website.",["unknown",0.75557905]],["Apparently the operator agency in Cappadocia is Neon Tours.",["unknown",0.43449226]],["We booked and received a confirmation email from Hasan who works for Neon Tours on 20th September saying that they have confirmed our reservation for 1 double room.",["unknown",0.60925126]],["In the brochure and the Tour Radar website they advertise that the Overnight in Cappadocia is in 4-star Dilek Kaya Cave Hotel or Alfina Cave Hotel (see photo).",["negative",0.23381558]],["However, after a long day of traveling from Istanbul to Kayseri and doing the itinerary for the first day of the tour, we arrived to another hotel called Kapadokya Lodge, which is NOT A CAVE HOTEL as we saw it in the brochure.",["unknown",0.63229764]],["We’re really disappointing as we were expecting a Cave hotel.",["negative",0.09371269]],["so if you don’t want surprises don’t book a tour with Neon Tours or make sure your agency don’t use them.",["positive",0.8160866]],["My husband chatted with Tour Radar and apparently they changed the accommodation options in the brochure, but they never told us.",["unknown",0.40507388]],["really bad customer service for both Tour Radar and Neon Tours.",["negative",0.10207874]],["We never received an apology from Hasan who were the Neon Tours representative.",["unknown",0.4539743]],["They should learn that when you pay for a tour or a hotel your expectations are as per the website or brochure and if things change they need to contact the customer and let them know.",["negative",0.26093215]]],"reviewer_fake_points":-20}


{"reviewer_id":"A05BBA2B9DC91D65F692A7100788D409","reviewer_name":"Shabaan Khan","review_text":"We booked with Thompson Tours who engaged Neon Tours in Turkey.\nOur tour director Recep made the 17 non -whites in the tour party of 26 feel aggrieved.\n\nHe was totally:\nRude and unhelpful when questioned by non whites\nHe made it a point to blatantly discriminate between Cost Saver pax and Classic pax\nHe had no Regards for the Aged\nHe only patronized Whites pax\nHe presented a Covert view of Christianity and gave undue time at Christian oriented sites on the itinerary.\nHe presented a patronized view of Turkey .\n\nComing from South Africa and our Apartheid past we relived this on the tour.\nHe was rude to the Australian ( ex Phillipinos) - who had a showdown with him.\n\nPlease be circumspect when engaging with Neon Tours.\nI will certainly not recommend them","review_rating":1.0,"sentiment_class":"unknown","sentiment_result":0.7366734442857142,"sentiment_breakdown":[["We booked with Thompson Tours who engaged Neon Tours in Turkey.",["positive",0.868026]],["Our tour director Recep made the 17 non -whites in the tour party of 26 feel aggrieved.",["positive",0.85148317]],["He was totally: Rude and unhelpful when questioned by non whites He made it a point to blatantly discriminate between Cost Saver pax and Classic pax He had no Regards for the Aged He only patronized Whites pax He presented a Covert view of Christianity and gave undue time at Christian oriented sites on the itinerary.",["negative",0.15767246]],["He presented a patronized view of Turkey .",["positive",0.88877213]],["Coming from South Africa and our Apartheid past we relived this on the tour.",["positive",0.8667202]],["He was rude to the Australian ( ex Phillipinos) - who had a showdown with him.",["positive",0.92226875]],["Please be circumspect when engaging with Neon Tours.",["unknown",0.6017714]]],"reviewer_fake_points":-80}

Review Count History
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