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Overview
  • How are reviewers describing this item?
    helpful, friendly, knowledgeable, responsive and fast.
  • Our engine has discovered that over 90% high quality reviews are present.
  • This product had a total of 5 reviews as of our last analysis date on Aug 25 2017.
Reviews Summary

{"reviewer_id":"6251268FDFEED01C9C432035615E5CA4","reviewer_name":"Angela R","review_text":"I am a frequent Marriott business traveler and in some type of Marriott property across the country most weeks of the year. We hosted a corporate event this property and the team was great to work with, as usual. I had an early return flight the next morning and left the property before 6 AM. Upon boarding my flight, I realized I left a bag with some charging cables, Bose speakers, and an Apple Watch in my room. I called when I landed and spoke to Mr. Roberto Cordova. He and his associate Mr. Norberto Pagan assisted quickly and in under an hour had confirmed receipt of the items, and shipped completely complimentary and sent a FedEx tracking number to me. Was blown away by the speedy service and willingness to go above and beyond. It's reasons like this why I will continue to be a Marriott customer.","review_rating":5.0,"sentiment_class":"positive","sentiment_result":0.8451046569999999,"sentiment_breakdown":[["I am a frequent Marriott business traveler and in some type of Marriott property across the country most weeks of the year.",["positive",0.93032694]],["We hosted a corporate event this property and the team was great to work with, as usual.",["positive",0.88077784]],["I had an early return flight the next morning and left the property before 6 AM.",["positive",0.8651651]],["Upon boarding my flight, I realized I left a bag with some charging cables, Bose speakers, and an Apple Watch in my room.",["unknown",0.7848525]],["I called when I landed and spoke to Mr.",["positive",0.8211274]],["Roberto Cordova.",["unknown",0.7262605]],["He and his associate Mr.",["positive",0.954587]],["Norberto Pagan assisted quickly and in under an hour had confirmed receipt of the items, and shipped completely complimentary and sent a FedEx tracking number to me.",["positive",0.95100665]],["Was blown away by the speedy service and willingness to go above and beyond.",["unknown",0.68237394]],["It's reasons like this why I will continue to be a Marriott customer.",["positive",0.8545687]]],"reviewer_fake_points":40}


{"reviewer_id":"66597E2344DBC602CA2D1C1C06BEC7EE","reviewer_name":"Stephanie","review_text":"Beautiful hotel! There was an event going on at the hotel the first night I stayed there and there was no parking however, Waldo R. at valet parking was very helpful and was able to quickly accomodate us.","review_rating":5.0,"sentiment_class":"positive","sentiment_result":0.9075920166666668,"sentiment_breakdown":[["Beautiful hotel!",["positive",0.96020454]],["There was an event going on at the hotel the first night I stayed there and there was no parking however, Waldo R.",["positive",0.87491876]],["at valet parking was very helpful and was able to quickly accomodate us.",["positive",0.88765275]]],"reviewer_fake_points":40}


{"reviewer_id":"59E294CE8049135CC689802FAD69FC8B","reviewer_name":"A.R.","review_text":"Junior runs the valet team at this Marriot. He is friendly, fast, and organized. First impressions are everything. They’re lucky to have him on the front line. Thanks for everything Junior! You’re the best!","review_rating":5.0,"sentiment_class":"positive","sentiment_result":0.860675745,"sentiment_breakdown":[["Junior runs the valet team at this Marriot.",["unknown",0.709367]],["He is friendly, fast, and organized.",["positive",0.9184286]],["First impressions are everything.",["positive",0.7920293]],["They’re lucky to have him on the front line.",["positive",0.91333187]],["Thanks for everything Junior!",["positive",0.973375]],["You’re the best!",["positive",0.8575227]]],"reviewer_fake_points":40}


{"reviewer_id":"787CB68C508EEE17935F41B2763A0542","reviewer_name":"Philip A.","review_text":"Aside from its fantastic location, spacious rooms and spotless facilities, the service at Marriott Biscayne Bay is bar none some of the best I’ve experienced as of late. From the front desk, to house-keeping, to the on-site restaurant and amenities. The staff at this Marriot is so attentive that you’ll think you’ve checked in to a five star hotel. The security personnel, Norberto and Luis in particular, went out of their way to accommodate and remedy even the most mundane requests with urgency and care you'd expect only if you lost your passport. Now to the valet staff rockstars Junior, Rose and Daniel: Coming in and out three times a day (for 5 days straight!), these guys went way above and beyond the scope of duty and made it such a seamless experience that I can’t thank them enough! I don’t think I ever waited more than a minute or two for my car to arrive, and that’s if I didn’t call for it from the room. And if I did, it was ready by the time I got to the lobby even when I called on my way downstairs (granted the room was located on the 28th floor). Always greeted with a friendly smile, these guys had a bottle of cold water waiting in the console if it was particularly hot outside, after lunch time there’d be some mints for refreshment. I’m so impressed w the Marriott and their crew this is my first TripAdvisor review! And I enjoyed every moment writing it. Well deserved guys, no doubt where I’m staying next time I’m in Miami! Keep up the good work, and thank you for a fantastic stay!","review_rating":5.0,"sentiment_class":"positive","sentiment_result":0.8546804407692309,"sentiment_breakdown":[["Aside from its fantastic location, spacious rooms and spotless facilities, the service at Marriott Biscayne Bay is bar none some of the best I’ve experienced as of late.",["positive",0.89622456]],["From the front desk, to house-keeping, to the on-site restaurant and amenities.",["positive",0.8843527]],["The staff at this Marriot is so attentive that you’ll think you’ve checked in to a five star hotel.",["unknown",0.6473461]],["The security personnel, Norberto and Luis in particular, went out of their way to accommodate and remedy even the most mundane requests with urgency and care you'd expect only if you lost your passport.",["unknown",0.53451085]],["Now to the valet staff rockstars Junior, Rose and Daniel: Coming in and out three times a day (for 5 days straight!",["positive",0.8977639]],["), these guys went way above and beyond the scope of duty and made it such a seamless experience that I can’t thank them enough!",["positive",0.9679542]],["I don’t think I ever waited more than a minute or two for my car to arrive, and that’s if I didn’t call for it from the room.",["unknown",0.71225286]],["And if I did, it was ready by the time I got to the lobby even when I called on my way downstairs (granted the room was located on the 28th floor).",["positive",0.8936768]],["Always greeted with a friendly smile, these guys had a bottle of cold water waiting in the console if it was particularly hot outside, after lunch time there’d be some mints for refreshment.",["positive",0.96632516]],["I’m so impressed w the Marriott and their crew this is my first TripAdvisor review!",["positive",0.9681416]],["And I enjoyed every moment writing it.",["positive",0.8945761]],["Well deserved guys, no doubt where I’m staying next time I’m in Miami!",["positive",0.8727769]],["Keep up the good work, and thank you for a fantastic stay!",["positive",0.974944]]],"reviewer_fake_points":20}

Review Count History
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