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Overview
  • How are reviewers describing this item?
    great, said and good.
  • Our engine has discovered that over 90% high quality reviews are present.
  • This product had a total of 45 reviews as of our last analysis date on Aug 24 2017.
Reviews Summary

{"reviewer_id":"8197BD3396B520833ECDE709F1ABE3B0","reviewer_name":"ajrmoore","review_text":"With that out the way I could not recommend Gora Hanauogi more. My wife and I had Japan on our bucket list and I very much wanted to stay in a mountain Onsen Ryokan. Images from movies and anime had painted a picture in my mind of misty mountains, beautiful fall colors and outdoor hot springs. Well, Gora Hanaougi delivered on, and exceeded, my expectations. \n\nWe spent the start of our trip in Tokyo, which we absolutely loved, then caught the Odakyu Romance Car into Hakone Yumoto station, from there catching the Hakone Tozan Train to Gora. We phoned the hotel as soon as we arrived at Gora station and they were there 7 minutes later to pick us up and shuttle us to the Ryokan. \n\nUpon arriving at the Ryokan our baggage was whisked away to our room and we were checked in by extremely welcoming staff and ushered to the lounge where we had a lovely brown sugar and ginger tea. Our hostess Kiori spoke excellent English (as do most of the Ryokan staff, so communication is never a problem), but she loved the fact that I could communicate in basic Japanese as well. After tea we were ushered into our room. We stayed in the room that they describe as Japanese Style Room with Bed and Terrace, with a Mountain View. I was worried about exactly what the view would be like but I needn’t have worried. From the door and inside the room we were treated to bright orange and yellow fall color and the mountains on the other side of the valley. We stayed in room 102 and I would highly recommend you choose this room number if you stay in this room style. Rooms 103 and up look directly over the roof of the hotel. Still lovely views but from our room it felt like we were in the middle of the trees and mountains. The beds for our room style were western beds, not futons, which we preferred. The room was nicely sized, with plenty of room to move around.\n\nWe stayed at Gora Hanaougi between November 19 - 22, 2018. Autumn (and I’d guess winter as well) are extremely conducive to lying in the outdoor private room Onsen bath and looking out over the chilly, crisp vista. Three nights was more than enough for us. Fewer would be a shame but more would have been too much (the food, by god the amount of food, but I'll get to that in a bit).\n \nThe hotel is extremely conveniently placed to access the Hakone ropeway for access to Lake Ashinoko. A quick walk (2 mins) to the diagonal elevator and you arrive at the Ropeway station. Can't imagine a more convenient spot.\n\nHanaougi offers shared bath facilities as well, which I tried once. One indoor tiled pool, one outdoor wooden bath, and another outdoor rock pool. All were lovely, with the outdoor rock Onsen being my favorite, but honestly nothing beat soaking on the deck of our room in our private bath. Note: the water in the room baths is very hot, so best to run the cold water for a minute or so to bring down the temperature. The room baths can just fit two average sized western people comfortably.\n\nIn terms of service, I guess I’ve had equally attentive and prompt service from some other hotels before (Mexico and South Africa spring to mind), but at Hanaougi everything felt more, hmm, personal? As an example, I developed a sore throat and cough on the second day. After our hostess found this out, the dinner staff, spa staff and reception staff enquired after my health, provided me with medication (I didn’t even request it!) and just seemed to have a dossier on our movements, preferences and status. I’ve honestly never experienced that before so I was quite blown away and impressed.\n\nOkay, now to the food. The delicious, exhausting, food. A lot of other reviewers mentioned: a. The quality of the food and b. The amount of food. \n\nLet’s start with a. One or two other reviewers had mentioned that the quality of the food was not up to par for Japanese Kaiseki; i.e. bland and lower quality compared to others they have had. As I mentioned at the start, we had no prior experience with Kaiseki cuisine but we were overwhelmed by the detail and care in the presentation of the different dishes. Every course had it’s own plate with it’s own purpose, beautifully designed and laid out. The dishes, as befits the region, were very fish heavy, however we upgraded to the beef meal-plan option so for all our evening meals we either had fried beef or Shabu-Shabu beef. More expensive but totally worth it. Overall the Kaiseki was very different and novel for our western pallet but we thoroughly enjoyed it. Some of the dishes were a little bland or too strange for our tastes but contrary to some of the other Trip Advisor reviews the majority were extremely tasty and beautifully made. Hats off to Chef Matsumoto. Also, we’re foodies and we had the best fatty tuna we’ve ever experienced at Hanaougi. Our hostess was at the door with a spookily intuitive \"sumimasen\" each time we finished a dish, making polite conversation and giving a little history for each course. Also, my wife has gluten enteropathy so gluten was a big no no, which can be an issue in Japan with so many soy-bases for meals. But Hanaougi were extremely flexible and customized my wife’s menu to include non-gluten options. \n\nAnd now b. The amount of food. Yup, having a 13 course evening meals and large breakfasts 3 days in a row does become exhausting. By our last day we were definitely in the mood for some lighter breakfasts and dinners. But that’s all part of the Kaiseki experience, your mileage may vary. \n\nI guess one thing, if I’m being nit-picky, was the massage at the Hanaougi spa. It wasn’t the same style that my wife and I are used to. We booked a full body massage and it was more relaxing than deep, but that may be just down to style. However, no way I’m deducting a point because our lovely masseuse, who had been passed the info that I was ill, gave me an extra 15 minute massage for free. And she rustled up a free face mask and cough drops for me! \n\nSo in conclusion, it’s certainly pricey but I think perfectly reasonable for an Onsen Ryokan of this quality and service. Fully stocked complimentary bar, different teas and coffee, exquisite meals, amazing views, gorgeous baths, prime location, beautiful traditional architecture, exemplary service, and a spa. For me it’s no-brainer; 5 stars. Can’t think of one major complaint. Stop being indecisive, go ahead and book!","review_rating":5.0,"sentiment_class":"positive","sentiment_result":0.9136702795652176,"sentiment_breakdown":[["With that out the way I could not recommend Gora Hanauogi more.",["unknown",0.7695198]],["My wife and I had Japan on our bucket list and I very much wanted to stay in a mountain Onsen Ryokan.",["positive",0.96444714]],["Images from movies and anime had painted a picture in my mind of misty mountains, beautiful fall colors and outdoor hot springs.",["positive",0.9733698]],["Well, Gora Hanaougi delivered on, and exceeded, my expectations.",["positive",0.9099583]],["We spent the start of our trip in Tokyo, which we absolutely loved, then caught the Odakyu Romance Car into Hakone Yumoto station, from there catching the Hakone Tozan Train to Gora.",["positive",0.82260054]],["We phoned the hotel as soon as we arrived at Gora station and they were there 7 minutes later to pick us up and shuttle us to the Ryokan.",["positive",0.8079804]],["Upon arriving at the Ryokan our baggage was whisked away to our room and we were checked in by extremely welcoming staff and ushered to the lounge where we had a lovely brown sugar and ginger tea.",["positive",0.99098516]],["Our hostess Kiori spoke excellent English (as do most of the Ryokan staff, so communication is never a problem), but she loved the fact that I could communicate in basic Japanese as well.",["positive",0.9763324]],["After tea we were ushered into our room.",["positive",0.9728589]],["We stayed in the room that they describe as Japanese Style Room with Bed and Terrace, with a Mountain View.",["unknown",0.7739377]],["I was worried about exactly what the view would be like but I needn’t have worried.",["positive",0.93988824]],["From the door and inside the room we were treated to bright orange and yellow fall color and the mountains on the other side of the valley.",["unknown",0.63300323]],["We stayed in room 102 and I would highly recommend you choose this room number if you stay in this room style.",["positive",0.97101676]],["Rooms 103 and up look directly over the roof of the hotel.",["positive",0.9346407]],["Still lovely views but from our room it felt like we were in the middle of the trees and mountains.",["positive",0.9601498]],["The beds for our room style were western beds, not futons, which we preferred.",["positive",0.9412903]],["The room was nicely sized, with plenty of room to move around.",["positive",0.9686955]],["We stayed at Gora Hanaougi between November 19 - 22, 2018.",["positive",0.7965364]],["Autumn (and I’d guess winter as well) are extremely conducive to lying in the outdoor private room Onsen bath and looking out over the chilly, crisp vista.",["positive",0.9745093]],["Three nights was more than enough for us.",["positive",0.9172605]],["Fewer would be a shame but more would have been too much (the food, by god the amount of food, but I'll get to that in a bit).",["positive",0.93855315]],["The hotel is extremely conveniently placed to access the Hakone ropeway for access to Lake Ashinoko.",["positive",0.94406635]],["A quick walk (2 mins) to the diagonal elevator and you arrive at the Ropeway station.",["positive",0.81471676]],["Can't imagine a more convenient spot.",["positive",0.95055306]],["Hanaougi offers shared bath facilities as well, which I tried once.",["positive",0.8137566]],["One indoor tiled pool, one outdoor wooden bath, and another outdoor rock pool.",["positive",0.9109233]],["All were lovely, with the outdoor rock Onsen being my favorite, but honestly nothing beat soaking on the deck of our room in our private bath.",["positive",0.9897417]],["Note: the water in the room baths is very hot, so best to run the cold water for a minute or so to bring down the temperature.",["positive",0.98458797]],["The room baths can just fit two average sized western people comfortably.",["positive",0.972924]],["In terms of service, I guess I’ve had equally attentive and prompt service from some other hotels before (Mexico and South Africa spring to mind), but at Hanaougi everything felt more, hmm, personal?",["positive",0.877621]],["As an example, I developed a sore throat and cough on the second day.",["positive",0.9937477]],["After our hostess found this out, the dinner staff, spa staff and reception staff enquired after my health, provided me with medication (I didn’t even request it!",["positive",0.9146347]],[") and just seemed to have a dossier on our movements, preferences and status.",["positive",0.87296385]],["I’ve honestly never experienced that before so I was quite blown away and impressed.",["positive",0.97531927]],["Okay, now to the food.",["positive",0.9250794]],["The delicious, exhausting, food.",["positive",0.90793025]],["A lot of other reviewers mentioned: a.",["positive",0.8376272]],["The quality of the food and b.",["positive",0.9807413]],["The amount of food.",["positive",0.94427705]],["Let’s start with a.",["positive",0.89621514]],["One or two other reviewers had mentioned that the quality of the food was not up to par for Japanese Kaiseki; i.",["positive",0.9521731]],["e.",["unknown",0.7431145]],["bland and lower quality compared to others they have had.",["positive",0.9606044]],["As I mentioned at the start, we had no prior experience with Kaiseki cuisine but we were overwhelmed by the detail and care in the presentation of the different dishes.",["positive",0.9075357]],["Every course had it’s own plate with it’s own purpose, beautifully designed and laid out.",["positive",0.98511535]],["The dishes, as befits the region, were very fish heavy, however we upgraded to the beef meal-plan option so for all our evening meals we either had fried beef or Shabu-Shabu beef.",["positive",0.98840046]],["More expensive but totally worth it.",["positive",0.98121864]],["Overall the Kaiseki was very different and novel for our western pallet but we thoroughly enjoyed it.",["positive",0.97260475]],["Some of the dishes were a little bland or too strange for our tastes but contrary to some of the other Trip Advisor reviews the majority were extremely tasty and beautifully made.",["positive",0.96985775]],["Hats off to Chef Matsumoto.",["unknown",0.54031366]],["Also, we’re foodies and we had the best fatty tuna we’ve ever experienced at Hanaougi.",["positive",0.9980269]],["Our hostess was at the door with a spookily intuitive \"sumimasen\" each time we finished a dish, making polite conversation and giving a little history for each course.",["positive",0.93935287]],["Also, my wife has gluten enteropathy so gluten was a big no no, which can be an issue in Japan with so many soy-bases for meals.",["positive",0.9804064]],["But Hanaougi were extremely flexible and customized my wife’s menu to include non-gluten options.",["positive",0.9474164]],["And now b.",["positive",0.9552754]],["The amount of food.",["positive",0.94427705]],["Yup, having a 13 course evening meals and large breakfasts 3 days in a row does become exhausting.",["positive",0.98931223]],["By our last day we were definitely in the mood for some lighter breakfasts and dinners.",["positive",0.98745394]],["But that’s all part of the Kaiseki experience, your mileage may vary.",["positive",0.8726507]],["I guess one thing, if I’m being nit-picky, was the massage at the Hanaougi spa.",["positive",0.94853914]],["It wasn’t the same style that my wife and I are used to.",["positive",0.9031747]],["We booked a full body massage and it was more relaxing than deep, but that may be just down to style.",["positive",0.8164007]],["However, no way I’m deducting a point because our lovely masseuse, who had been passed the info that I was ill, gave me an extra 15 minute massage for free.",["positive",0.94572127]],["And she rustled up a free face mask and cough drops for me!",["positive",0.9863625]],["So in conclusion, it’s certainly pricey but I think perfectly reasonable for an Onsen Ryokan of this quality and service.",["positive",0.9846913]],["Fully stocked complimentary bar, different teas and coffee, exquisite meals, amazing views, gorgeous baths, prime location, beautiful traditional architecture, exemplary service, and a spa.",["positive",0.92513156]],["For me it’s no-brainer; 5 stars.",["positive",0.8549324]],["Can’t think of one major complaint.",["unknown",0.7575924]],["Stop being indecisive, go ahead and book!",["positive",0.8606325]]],"reviewer_fake_points":-80}


{"reviewer_id":"DF5BB183421AB908AD1A57DF3D504692","reviewer_name":"2SlowTerry","review_text":"It takes a while to get to the hotel but it is worthwhile. \nTook the Hakone Tozsn railway from Hakone Yumoto station to Gora. Transfer to the cable car to Sounzan. As you come out of the cable car the hotel is located about 100 yards away. As we approached the hotel we were greeted by one of the staff. They ushered us into the lobby where we were served tea and a confection while going over the registration. As we were shown to our room, the staff member explained where the bathes were located and the times they were open. There are separate bathes for men and women and they alternate who uses them from evening to morning. \nThe room was spacious with separate toilet and shower area. There is a safe for valuables and a minibar.\nThe one bath area had two pools, one inside and the other outside. The outside pool had a hot water pool and a slightly cooler pool.\nOutside the bath area there were massage chairs that were free to use.\nIn the evening we enjoyed a wonderful kaiseki dinner. The server was very helpful in explaining the various dishes.\nIn the morning we enjoyed a very filling traditional Japanese breakfast to complete a very satisfying stay.\n","review_rating":5.0,"sentiment_class":"positive","sentiment_result":0.871740596875,"sentiment_breakdown":[["It takes a while to get to the hotel but it is worthwhile.",["positive",0.96304375]],["Took the Hakone Tozsn railway from Hakone Yumoto station to Gora.",["unknown",0.7373636]],["Transfer to the cable car to Sounzan.",["positive",0.96537006]],["As you come out of the cable car the hotel is located about 100 yards away.",["positive",0.9535616]],["As we approached the hotel we were greeted by one of the staff.",["positive",0.8547088]],["They ushered us into the lobby where we were served tea and a confection while going over the registration.",["positive",0.8021711]],["As we were shown to our room, the staff member explained where the bathes were located and the times they were open.",["unknown",0.42303014]],["There are separate bathes for men and women and they alternate who uses them from evening to morning.",["positive",0.93089277]],["The room was spacious with separate toilet and shower area.",["positive",0.9584802]],["There is a safe for valuables and a minibar.",["positive",0.93478614]],["The one bath area had two pools, one inside and the other outside.",["positive",0.8097121]],["The outside pool had a hot water pool and a slightly cooler pool.",["positive",0.9014003]],["Outside the bath area there were massage chairs that were free to use.",["positive",0.89400786]],["In the evening we enjoyed a wonderful kaiseki dinner.",["positive",0.9792157]],["The server was very helpful in explaining the various dishes.",["positive",0.8623028]],["In the morning we enjoyed a very filling traditional Japanese breakfast to complete a very satisfying stay.",["positive",0.97780263]]],"reviewer_fake_points":20}


{"reviewer_id":"504AAD536CE89F12B62F3A2039D4E8DD","reviewer_name":"Vince611","review_text":"Excellent service and food, it ranks near one of the top onsen hotel we have stayed. The room is nicely decorated and clean. English communication will not be an issue here. It was on a weekday in July and it was not crowded, it has many rooms so we did enjoy the extra privacy and quietness. ","review_rating":5.0,"sentiment_class":"positive","sentiment_result":0.8206833225,"sentiment_breakdown":[["Excellent service and food, it ranks near one of the top onsen hotel we have stayed.",["unknown",0.77814263]],["The room is nicely decorated and clean.",["positive",0.9748844]],["English communication will not be an issue here.",["unknown",0.5494084]],["It was on a weekday in July and it was not crowded, it has many rooms so we did enjoy the extra privacy and quietness.",["positive",0.98029786]]],"reviewer_fake_points":-20}


{"reviewer_id":"A7682376E184BB0C58B563EE75C19C7A","reviewer_name":"justtravler","review_text":"It was by far the most interesting experience from the whole trip. We have no words (in a good way)! We had a total immersion in Japanese culture, from wearing Yukata to experiencing Onsen, from sleeping on tatami mats to enjoying 4 Kaiseki meals - the high end glorious dinners and breakfasts, consisting of 16 and 13 courses respectively. I would be so happy if I could visit this place again!","review_rating":5.0,"sentiment_class":"positive","sentiment_result":0.8958297550000001,"sentiment_breakdown":[["It was by far the most interesting experience from the whole trip.",["positive",0.93610746]],["We have no words (in a good way)!",["positive",0.8933681]],["We had a total immersion in Japanese culture, from wearing Yukata to experiencing Onsen, from sleeping on tatami mats to enjoying 4 Kaiseki meals - the high end glorious dinners and breakfasts, consisting of 16 and 13 courses respectively.",["positive",0.87201536]],["I would be so happy if I could visit this place again!",["positive",0.8818281]]],"reviewer_fake_points":-40}

Review Count History
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