Great deals and super nice people.  They are quick and have a good selection of cars. We ended up with a new mustang which made...  Read More

Great deals and super nice people.  They are quick and have a good selection of cars. We ended up with a new mustang which made our trip more fun.  Read Less

I'm on the road three weeks a month covering 14 states and rent a lot of cars. I live in the OC and will rent at SNA sometimes ...  Read More

I'm on the road three weeks a month covering 14 states and rent a lot of cars. I live in the OC and will rent at SNA sometimes for road trips. I have never had to return a bad car anywhere but John Wayne airport. Sadly it's about every fifth rental. It leaves me to wonder about the quality control here. The only reason I left two stars instead of one is sometimes they surprise me with a really nice upgrade. However, that's few and far between. I had a personal event this weekend and decided to spoil myself with a sports car using points. On a Saturday, I was hit for 1,400 points for a one day rental. I got a nice silver mustang. I drive five miles, and started getting an error on the touchscreen about a usb device drawing too much and to unplug it. We unplugged the fully charged iPhone and could not keep the error from returning every time I touch "close". We cycled power on the radio, and turned the car off & on but could not clear the persistent error that dominates the touchscreen. I decided to return the car. Before I got to the airport the new message was not one, but two tires were low on air: 26lbs. The replacement car had seagull poop on the window, a 4"x6" stain on the passenger seat. I did not check to see if it was wet. The kicker was the tank was 7/8 full. That's a deal breaker for me based on all the times Avis sneaks a gas charge in on me even when I say I bought gas. We checked out a third car that looked pretty good. I was backed into a stall so I didn't notice the rear view camera had fallen into an inaccessible part of the rear bumper. Camero's don't have the best windows and mirrors so I consider it an important safety feature. (Why didn't the attendant who parked it notice? ) I reported it when I turned in the car the next morning. They took $20 off my bill which means nothing since I got the car on points. To add to this little saga I revived a call today from an Irvine phone number (no caller ID here), it was Avis lost & found asking me to call if I left something in the car. I'm missing a travel umbrella. I called nine times from 2:40 to 4:02. Why did I call so many times? Each time I get an outgoing message to leave a message but get "memory full" at the end. Tonight, I'm at the airport again. I went to the AVIS counter near baggage claim and it was closed saying I should cross the street to the preferred counter. I asked the gentleman at the preferred counter where lost and found was. My answer was "Not here. "  Great customer service training. He went on to tell me it's an off-site location in Irvine. They close every day at 3:30pm. Wonderful. Contrast this with great service at PDX where I left my sunglasses behind this summer. I had a great call, responsive person, who carefully wrapped them in a protective box and mailed them to me no charge. Who knows if/when I get my umbrella back. If you google Avis Preferred Points, you are bound to see how many people dislike this loyalty program. I'm switching to Enterprise. Thanks for listening, I had to get this off my chest. When you travel a lot, you learn the norm and know when something or someplace is an outlier.  Read Less

It's 11pm at night. I walked 11 pole locations at the Southwest Terminal to get to Avis. (Pole locations are baggage claim door...  Read More

It's 11pm at night. I walked 11 pole locations at the Southwest Terminal to get to Avis. (Pole locations are baggage claim doors!). Cross the street, get in the elevator, go down 1 flight and arrive at the Avis Preferred Service office. Addison greeted me with a big smile and said I hope you are having a great day! He took my license, and gave me a beautiful jeep with only 6 miles on it. I go to the jeep, and had forgotten that my Big and Tall husband was with me. I go back to the office, and Francine was there with Addison. I explained the situation, and I said, how about an Expedition? . Of course she said, and she entered a few keystrokes and handed me the keys for the Expedition. I walk out to the Expedition, and my husband reminds me that our elderly relatives will be driving with us on some dinners, and that they would need a step stool to get into the Expedition. Back into the office for a 3rd time! Francine and Addison both laughed when I explained the situation. We agreed upon a beautiful white Terrain car, we exchanged pleasantries, they handed me the keys, I took some pictures and off I went. Love the car. Perfect for what we needed. Most importantly, the customer service of these 2 employees went above and beyond. I know that if I would have walked in there a 4th time, they would have bent over backwards to meet my needs. And its after 11pm at night! Now that is exceptional customer service. Yay Avis Preferred at SNA and Yay to Addison and Francine!  Read Less