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Overview
  • How are reviewers describing this item?
    great, new, best, made and professional.
  • Our engine has discovered that over 90% high quality reviews are present.
  • This product had a total of 232 reviews as of our last analysis date on Jul 31 2017.
Reviews Summary

{"reviewer_id":"30D4A09DB5C301F13937A86C92E6D69D","reviewer_name":"Simon D","review_text":"Arrival at the hotel was a quick process of check in,3rd floor was the prestige room I was allocated which was a front view onto the main road and it was clean and had everything I needed for my stay there,check out was again a no hassle process emailed invoice and away we go,simple and a good stay for anyway one visiting Edinburgh","review_rating":4.0,"sentiment_class":"positive","sentiment_result":0.9588628,"sentiment_breakdown":[["Arrival at the hotel was a quick process of check in,3rd floor was the prestige room I was allocated which was a front view onto the main road and it was clean and had everything I needed for my stay there,check out was again a no hassle process emailed invoice and away we go,simple and a good stay for anyway one visiting Edinburgh",["positive",0.9588628]]],"reviewer_fake_points":-35}


{"reviewer_id":"AA339312027E5EF76BBB9F970AF2EFDE","reviewer_name":"paucaldon","review_text":"Stayed at the Mercure Edinburgh Haymarket for 2 nights while attending a conference at the EICC. Hotel is in a good location and very easy to find, a 5 minute walk from the conference centre and a 10 minute walk from Haymarket station.\n\nI payed slightly extra for a privilege room. The room itself was well decorated and equipped, although slightly on the small side, the bed was comfortable and I slept well both nights. The only problem in the room was the water flow from the shower wasn't very much. Also, the fitting on the shower head was broken, meaning that when switched on, the shower head moved towards the wall while switched on, and I had to hold the shower head in place while in the shower, which was a bit of an inconvenience. Apart from that, the room was fine, but I've not seen any of the normal rooms, so I don't know if paying to upgrade to a privilege room was worthwhile.\n\nI'm afraid to have to say, the breakfast was very poor. It looked like the hot items had been put on the hot buffet several hours earlier and then forgotten about. The sausages looked dried out, the bacon looked grey and soggy, the beans were dried out and I didn't even bother with the scrambled eggs which looked very grim. I think the coffee from the coffee machine was probably powdered rather than fresh, and the orange juice had a strange artificial taste.\n\nSo overall, great location, decent room, but let down by the awful breakfast, hopefully the hotel can work to improve this. I've had an excellent breakfast before at other Mercure hotels and also at the Novotel Edinburgh Park which is part of the same group, so I know that improvement is possible here.","review_rating":2.0,"sentiment_class":"unknown","sentiment_result":0.7667509346153845,"sentiment_breakdown":[["Stayed at the Mercure Edinburgh Haymarket for 2 nights while attending a conference at the EICC.",["positive",0.9448136]],["Hotel is in a good location and very easy to find, a 5 minute walk from the conference centre and a 10 minute walk from Haymarket station.",["unknown",0.7737978]],["I payed slightly extra for a privilege room.",["positive",0.8782172]],["The room itself was well decorated and equipped, although slightly on the small side, the bed was comfortable and I slept well both nights.",["positive",0.96903145]],["The only problem in the room was the water flow from the shower wasn't very much.",["positive",0.87218314]],["Also, the fitting on the shower head was broken, meaning that when switched on, the shower head moved towards the wall while switched on, and I had to hold the shower head in place while in the shower, which was a bit of an inconvenience.",["positive",0.908534]],["Apart from that, the room was fine, but I've not seen any of the normal rooms, so I don't know if paying to upgrade to a privilege room was worthwhile.",["positive",0.81331354]],["I'm afraid to have to say, the breakfast was very poor.",["negative",0.1264856]],["It looked like the hot items had been put on the hot buffet several hours earlier and then forgotten about.",["unknown",0.674942]],["The sausages looked dried out, the bacon looked grey and soggy, the beans were dried out and I didn't even bother with the scrambled eggs which looked very grim.",["unknown",0.41082272]],["I think the coffee from the coffee machine was probably powdered rather than fresh, and the orange juice had a strange artificial taste.",["positive",0.84692687]],["So overall, great location, decent room, but let down by the awful breakfast, hopefully the hotel can work to improve this.",["positive",0.8727917]],["I've had an excellent breakfast before at other Mercure hotels and also at the Novotel Edinburgh Park which is part of the same group, so I know that improvement is possible here.",["positive",0.87590253]]],"reviewer_fake_points":10}


{"reviewer_id":"E801A1DFDF59BDD7E296F20420EEB92D","reviewer_name":"fiiionaaa03","review_text":"Stayed in this hotel when visiting Edinburgh for Matilda the Musical at the Playhouse. Room was clean and spacious, however pillows were very thin and uncomfortable. \nThe hotel is located near the Haymarket tram stop and close to restaurants and a few bars. \nOverall a good stay in Edinburgh and would stay again.","review_rating":4.0,"sentiment_class":"unknown","sentiment_result":0.7377840475,"sentiment_breakdown":[["Stayed in this hotel when visiting Edinburgh for Matilda the Musical at the Playhouse.",["positive",0.88732666]],["Room was clean and spacious, however pillows were very thin and uncomfortable.",["negative",0.24138826]],["The hotel is located near the Haymarket tram stop and close to restaurants and a few bars.",["positive",0.95905447]],["Overall a good stay in Edinburgh and would stay again.",["positive",0.8633668]]],"reviewer_fake_points":-65}


{"reviewer_id":"652C634F1082080953DFFCDA449E6798","reviewer_name":"raymond d","review_text":"Well this was the nightmare checking in experience everyone dreads. 'your reservation was cancelled'. No it wasn't, I had all the required confirmation emails. No, someone, somewhere, had elected to cancel it and - wait for it - COMPLETELY FAIL TO LET ME KNOW. Consequently, there I was stood in an Edinburgh hotel lobby at 2200hrs with no room. What the hell has happened to this company?!","review_rating":1.0,"sentiment_class":"unknown","sentiment_result":0.64325389,"sentiment_breakdown":[["Well this was the nightmare checking in experience everyone dreads.",["unknown",0.6890976]],["'your reservation was cancelled'.",["positive",0.83352244]],["No it wasn't, I had all the required confirmation emails.",["unknown",0.7270753]],["No, someone, somewhere, had elected to cancel it and - wait for it - COMPLETELY FAIL TO LET ME KNOW.",["negative",0.1990023]],["Consequently, there I was stood in an Edinburgh hotel lobby at 2200hrs with no room.",["positive",0.8982707]],["What the hell has happened to this company?",["unknown",0.512555]]],"reviewer_fake_points":40}

Review Count History
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