Jeramy from Arizona Grout Busters did a fantastic job cleaning and sealing all the grout in our house. We paid extra for redoin...  Read More

Jeramy from Arizona Grout Busters did a fantastic job cleaning and sealing all the grout in our house. We paid extra for redoing the grout color and it was well worth it. It's a difficult job all done on hands and knees that leads but it leads to a wonderful end result. We could not be more pleased and have given Arizona Grout Busters the highest rating possible.  Read Less

I set up an appointment with the estimator. He responded in a timely manner and spent almost one hour and half with me measurin...  Read More

I set up an appointment with the estimator. He responded in a timely manner and spent almost one hour and half with me measuring and accessing the job. My wife and I were provide with a quote of $459.00 dollars with explanation of services for less then 500 square feet. Both were very reasonable and proceeded to schedule a date for services to be completed. After clearing the rooms of furniture, the employees arrived to begin the job. I greeted the contact person at the door, who identified himself as Grout Busters. He never introduced himself and  proceeded to walk into my living and kitchen area. He stated the job was more labor intensive thus raising the price to $2000,00. He indicated the grout was dirty and would require stripping and scrubbing. He also referred to some of the Saltillo tile being worn and may not have the desired look. I called the company, leaving a message to speak the owner or management. I received a return call from the estimator, regarding the job estimate. Same indicated he relied on his employee to make the call regarding the up sale or to proceed with original job. The discussion of why he did not inform us of the possibility of the up sale to which he replied, he always informs customers of the possibility of requiring more services to obtain the desired job. He also stated he would have provided me with an example of the required cleaning of the grout if I had asked him. My reply was I as a client am relying on his expertise to make that call.Transparency is a concern and very poor communication.  Read Less

My mother found this company in her neighborhood newspaper in Oro Valley . She had Red & Jeramy come to clean & seal her grout....  Read More

My mother found this company in her neighborhood newspaper in Oro Valley . She had Red & Jeramy come to clean & seal her grout. My mom is pretty picky about cleaning, having owned her own cleaning business years ago. She was impressed by the customer service before during & after her services.She found the cleaners prompt, knowledgeable & helpful. One of the things that impressed her the most is that they did not use a machine to clean the floors - she and now I both come from the "hands & knees" school of floor cleaning and they did not disappoint. She was so thrilled that she talked me into writing this yelp review and I will probably also like them on facebook too :) we both recommend them highly !  Read Less