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Overview

  • How are reviewers describing this item?
    great, new, knowledgeable, old and here.
  • Our engine has profiled the reviewer patterns and has determined that there is minimal deception involved.
  • Our engine has discovered that over 80% high quality reviews are present.
  • This product had a total of 99 reviews as of our last analysis date on Aug 7 2017.
Reviews Summary

reviewerid6149EE62D81BE7CA0B60EF122CE19BBEreviewernameSmootyBrewsreviewtextI am on the last day of my stay and don’t want to leave paradise This is my very first allinclusive experience and I could not have picked a better place to introduce me to this world nnFirst of all the grounds are IMMACULATE Like not one blade of grass is out of place Everyday the staff is cleaning and tending to the entire property and this tells you how much they value the appearance of the property nnSecond of all I don’t have anything to compare to but cruises but the food is outstanding The Japanese and Surf and Turf restaurants are a must And I also love that you can change it up anytime and eat at the buffet if you don’t want to get dressed up There are plenty of options to meet your needsnnThird the drinks were spectacular Please please PLEASE do not believe the hype about some mysterious poison being in drinks or them not being safe etc That is simply NOT TRUE All of the water is either in a bottle Dasani or filtered including the ice We drank at all the bars and never had any problem nnFourth THE STAFFwhere do I even begin The staff is bar none the best nicest most fun attentive staff I’ve ever encountered BAR NONE My butlers Jimmy and Luis made sure to explain everything to us about the room and service and attended to any need we had The outdoor grill cooks by the pool Manuel and Jose took care of us everyday with delicious burgers and steaks cooked to order The pool bar staff of Ery Tobias Carlos and Alexis was awesome So fun and always making the best drinks and taking care to bring us plenty of drinks and bottles of cold water whether we were in the pool or in our cabana And the Entertainment Staff was the ABSOLUTE BEST Armando Ariela Mini Me Baby Face Yo Cari B and Excellente spent all day and night leading activities all over the resort and making sure everyone was having a great time I loved them allnnIf I have any constructive criticism it would be around some of the couponspromotions offered by the resort I booked my trip through Delta Vacations which I highly recommend as it was a very easy experience As a part of my booking I received 800 in resort coupons I had no idea how these worked because I’ve never stayed at an allinclusive before but it was also not explained to me and I thought this meant I had 800 to spend how I chose It wasn’t until after I spent 400 at the spa that I was told that they were actual coupons that I had to get from concierge and that they couldn’t be combined and used on anything I wanted They all had specific amounts to be used on specific things I was surprised to find that basically all of these coupons entailed you having to spend money to get any discounts ie 30 off champagne and wine when you spend 100 or more or 30 off at Starmarket when you spend 100 or more I would personally rather be given less coupons and have them actually be worth a certain percentage off without having to spend more money There was also apparently a promotion in which if you stayed for 7 days you get 2 free rounds of golf We were not told about this promotion and did not know about it until the next to last day of our stay when we heard it from some other guests and by then it was too late for us to take advantage of it The biggest thing I would say is to make sure to ask the front desk to fully explain the resort coupons and any applicable promotions before you head up to the room on the first day so you can make sure to take full advantage of all you paid for when booking your tripnnBut even with that criticism it still didn’t take away from the 5 stars and the great feedback All of the good things about this resort and the staff made up for the little hiccup with the coupons and the promotion I would still HIGHLY recommend this resort and do not even hesitate to come to this beautiful country I will certainly he backreviewrating50sentimentclasspositivesentimentresult08614381984999996sentimentbreakdownI am on the last day of my stay and don’t want to leave paradisepositive09295242This is my very first allinclusive experience and I could not have picked a better place to introduce me to this worldunknown07828705First of all the grounds are IMMACULATEpositive08377388Like not one blade of grass is out of placeunknown030122024Everyday the staff is cleaning and tending to the entire property and this tells you how much they value the appearance of the propertypositive086589044Second of all I don’t have anything to compare to but cruises but the food is outstandingpositive09788715The Japanese and Surf and Turf restaurants are a mustpositive09668031And I also love that you can change it up anytime and eat at the buffet if you don’t want to get dressed uppositive09975159There are plenty of options to meet your needspositive095951927Third the drinks were spectacularpositive096260005Please please PLEASE do not believe the hype about some mysterious poison being in drinks or them not being safe etcpositive090020317That is simply NOT TRUEunknown051389664All of the water is either in a bottle Dasani or filtered including the iceunknown069850975We drank at all the bars and never had any problempositive09477641Fourth THE STAFFunknown07554465where do I even beginpositive08843953The staff is bar none the best nicest most fun attentive staff I’ve ever encountered BAR NONEpositive09470949My butlers Jimmy and Luis made sure to explain everything to us about the room and service and attended to any need we hadpositive09394336The outdoor grill cooks by the pool Manuel and Jose took care of us everyday with delicious burgers and steaks cooked to orderpositive09893392The pool bar staff of Ery Tobias Carlos and Alexis was awesomepositive09618674So fun and always making the best drinks and taking care to bring us plenty of drinks and bottles of cold water whether we were in the pool or in our cabanapositive099726933And the Entertainment Staff was the ABSOLUTE BESTpositive09521116Armando Ariela Mini Me Baby Face Yo Cari B and Excellente spent all day and night leading activities all over the resort and making sure everyone was having a great timepositive095773137I loved them allpositive092882246If I have any constructive criticism it would be around some of the couponspromotions offered by the resortunknown07460189I booked my trip through Delta Vacations which I highly recommend as it was a very easy experiencepositive099176073As a part of my booking I received 800 in resort couponspositive08407655I had no idea how these worked because I’ve never stayed at an allinclusive before but it was also not explained to me and I thought this meant I had 800 to spend how I chosepositive08972062It wasn’t until after I spent 400 at the spa that I was told that they were actual coupons that I had to get from concierge and that they couldn’t be combined and used on anything I wantedunknown05271827They all had specific amounts to be used on specific thingspositive0932544I was surprised to find that basically all of these coupons entailed you having to spend money to get any discounts iunknown07619895e 30 off champagne and wine when you spend 100 or more or 30 off at Starmarket when you spend 100 or morepositive09593909I would personally rather be given less coupons and have them actually be worth a certain percentage off without having to spend more moneypositive093187827There was also apparently a promotion in which if you stayed for 7 days you get 2 free rounds of golfunknown060185623We were not told about this promotion and did not know about it until the next to last day of our stay when we heard it from some other guests and by then it was too late for us to take advantage of itunknown076703185The biggest thing I would say is to make sure to ask the front desk to fully explain the resort coupons and any applicable promotions before you head up to the room on the first day so you can make sure to take full advantage of all you paid for when booking your trippositive091103154But even with that criticism it still didn’t take away from the 5 stars and the great feedbackpositive08481175All of the good things about this resort and the staff made up for the little hiccup with the coupons and the promotionpositive09235067I would still HIGHLY recommend this resort and do not even hesitate to come to this beautiful countrypositive09421803I will certainly he backpositive09186278reviewerfakepoints40


reviewerid07AC9D506B5D0DE7F86EC682E5833634reviewernameDj Legacy Yura Jacobsreviewtext4th time visiting the property what can I say other than some things are wonderfulful u0026 some are just unacceptable I once thought the world of this place but some staff members just simply cant follow training instructions or understand the true meaning of 5 star customer service I wont mention specifically any employees names because I simply dont want anyone to get in trouble or lose their jobsnnThe resort is beautiful u0026 well maintained Looks the same as it opened on its first day Presentble clean high quality structure and brilliant design nnCheck in agents are rude u0026 disgusting One of them talks to you as if we the tourists are idiots and they know everything better Someone in managements needs to explain to them that American citizens actually understand Spanish and talkinglaughing behind our backs is completely wrong I chose to ignore what heshe said simply because a persons ignorance is not worth my time explaining in detail nnStaff at restaurants are hit or miss Few employees just dont know anything about service or basic customer hospitality Some forget the basic fundamentals such as smiling saying good evening or even a simple what can I get for you English may not be the first language and thats totally understandable But a little smile with a hello can make a such an big difference nn30 minutes it took someone to come u0026 take our order We literally had to ask someone to come over and let them know we exist Even when they did come to us they talk to you as if they are in a rush and just want to be left alone nnMind you we are very respectful people I know nothing can be perfected there will always be someone in any business establishment that simply wont follow rules and screw it up for everyone else Not once did we show any aggression or attitude even when we were upset at the lack of service we still showed our appreciation and tried to be positive Staffs mood or personal feelings should not effect the employees work ethic Someone needs to remind the staff that The Grand is a 5 star promoted property nnIm a frequent traveler and pretty much stayed at every high name property brands all over the world including the carribean all inclusive market I understand this property cant be compared to the Four seasons ritz Carlton st Regis mandarin oriental or Waldorf Astoria But it sure cannLearn from it when it comes to attention to detail customer service nnI love the grand concept and sincerely hope management can investigate privately its employee behavior I would hate to start comparing the grand edition to the typical Riu barcellos Bahia or any other all Inclusive standard brands nnOn the plus side Our butler Stalling was great He assisted is with everything we asked He was nothing but kind cordial and super attentive job well done pal Other employees should take example of his personality and general understanding of high end customer service nnOn a personal note please better inform your employees the benefits of Expedia vip gold members Employees seem to be clueless to what it is unless you educate them further Very upsetting with their lack of knowledge Expedia designates specifically this property as a vip gold access hotel The benefits or the term of agreement that Expedia has with this venue seems to either be forgotten or ignored nnI sencerely want to give this brand another chance but I really hope some serious changes can be implemented Please look u0026 read at my first review from many years ago this place was the world to me Im hoping one day that same feeling will return nnThank you for readingreviewrating30sentimentclassunknownsentimentresult07447262612499999sentimentbreakdown4th time visiting the property what can I say other than some things are wonderfulful u0026 some are just unacceptableunknown057088286I once thought the world of this place but some staff members just simply cant follow training instructions or understand the true meaning of 5 star customer serviceunknown03182829I wont mention specifically any employees names because I simply dont want anyone to get in trouble or lose their jobspositive093915975The resort is beautiful u0026 well maintainedpositive096451855Looks the same as it opened on its first daypositive080054986Presentble clean high quality structure and brilliant designpositive09931416Check in agents are rude u0026 disgustingnegative026068732One of them talks to you as if we the tourists are idiots and they know everything better positive086027473Someone in managements needs to explain to them that American citizens actually understand Spanish and talkinglaughing behind our backs is completely wrongunknown04093114I chose to ignore what heshe said simply because a persons ignorance is not worth my time explaining in detailunknown039300326Staff at restaurants are hit or misspositive083031386Few employees just dont know anything about service or basic customer hospitalityunknown06336205Some forget the basic fundamentals such as smiling saying good evening or even a simple what can I get for youpositive08693255English may not be the first language and thats totally understandableunknown046213326But a little smile with a hello can make a such an big differencepositive0974566630 minutes it took someone to come u0026 take our orderpositive089635575We literally had to ask someone to come over and let them know we existunknown05896301Even when they did come to us they talk to you as if they are in a rush and just want to be left aloneunknown07383575Mind you we are very respectful peoplepositive09122553I know nothing can be perfected there will always be someone in any business establishment that simply wont follow rules and screw it up for everyone elseunknown07359928Not once did we show any aggression or attitude even when we were upset at the lack of service we still showed our appreciation and tried to be positivepositive08368095Staffs mood or personal feelings should not effect the employees work ethicpositive08504641Someone needs to remind the staff that The Grand is a 5 star promoted propertyunknown06915399Im a frequent traveler and pretty much stayed at every high name property brands all over the world including the carribean all inclusive marketunknown075714767I understand this property cant be compared to the Four seasons ritz Carlton st Regis mandarin oriental or Waldorf Astoriaunknown0768411But it sure can Learn from it when it comes to attention to detail customer servicepositive08279278I love the grand concept and sincerely hope management can investigate privately its employee behaviorpositive08830969I would hate to start comparing the grand edition to the typical Riu barcellos Bahia or any other all Inclusive standard brandsunknown077743775On the plus side Our butler Stalling was greatpositive09333He assisted is with everything we askedpositive095587033He was nothing but kind cordial and super attentive job well done palpositive09244773Other employees should take example of his personality and general understanding of high end customer servicepositive08860609On a personal note please better inform your employees the benefits of Expedia vip gold memberspositive089513814Employees seem to be clueless to what it is unless you educate them furtherunknown07893387Very upsetting with their lack of knowledgenegative008931907Expedia designates specifically this property as a vip gold access hotelpositive08818146The benefits or the term of agreement that Expedia has with this venue seems to either be forgotten or ignoredunknown07529831I sencerely want to give this brand another chance but I really hope some serious changes can be implementedunknown078683925Please look u0026 read at my first review from many years ago this place was the world to mepositive086136544Im hoping one day that same feeling will returnunknown04873456reviewerfakepoints10


reviewerid654CD8E3B5EFBBBBFD42073D962A9513reviewernameTrip56228408677reviewtextThis was our first time in the DR and at an allinclusive and we were VERY impressed The staff at the Grand is very much on point especially Verenice our butler MiniMea around the pool and Ery at the poolside bar The food was solid with attentive waitstaff We dined at the Surf u0026 Turf restaurant and the Italian and really enjoyed our experience at both Our room was perfectly clean every day with bottles of champagne a stocked mini bar and even a hot bath drawn one night reviewrating50sentimentclasspositivesentimentresult09281754000000001sentimentbreakdownThis was our first time in the DR and at an allinclusive and we were VERY impressedpositive09881727The staff at the Grand is very much on point especially Verenice our butler MiniMea around the pool and Ery at the poolside barpositive08701813The food was solid with attentive waitstaffpositive09374062We dined at the Surf u0026 Turf restaurant and the Italian and really enjoyed our experience at bothpositive09746363Our room was perfectly clean every day with bottles of champagne a stocked mini bar and even a hot bath drawn one nightpositive08704805reviewerfakepoints40


reviewerid37FBC0FE48F4486D2457552FC3CE6BD3reviewernameJMacreviewtextStayed June 21st24th Beautiful place great food and friendly staff Definitely recommended Very clean great service with a smile and very helpful The buffets for breakfast lunch and dinner had a very good variety Reservation dinners were good as weel Good entertainment drinks etc Nobody that we talked with at this resort had any illness issuesreviewrating50sentimentclasspositivesentimentresult09274000075000001sentimentbreakdownStayed June 21st24thunknown07036872Beautiful place great food and friendly staffpositive099589795Definitely recommendedpositive09556631Very clean great service with a smile and very helpfulpositive099052644The buffets for breakfast lunch and dinner had a very good varietypositive09803069Reservation dinners were good as weelpositive09698308Good entertainment drinks etcpositive090020317Nobody that we talked with at this resort had any illness issuespositive09230845reviewerfakepoints40

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