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Overview
  • How are reviewers describing this item?
    great, new, knowledgeable, old and here.
  • Our engine has discovered that over 80% high quality reviews are present.
  • This product had a total of 99 reviews as of our last analysis date on Aug 7 2017.
Reviews Summary

{"reviewer_id":"6149EE62D81BE7CA0B60EF122CE19BBE","reviewer_name":"SmootyBrews","review_text":"I am on the last day of my stay and don’t want to leave paradise! This is my very first all-inclusive experience, and I could not have picked a better place to introduce me to this world. \n\nFirst of all, the grounds are IMMACULATE. Like, not one blade of grass is out of place. Everyday the staff is cleaning and tending to the entire property, and this tells you how much they value the appearance of the property. \n\nSecond of all, I don’t have anything to compare to but cruises, but the food is outstanding. The Japanese and Surf and Turf restaurants are a must. And I also love that you can change it up anytime and eat at the buffet if you don’t want to get dressed up. There are plenty of options to meet your needs.\n\nThird, the drinks were spectacular! Please, please, PLEASE do not believe the hype about some mysterious poison being in drinks or them not being safe, etc. That is simply NOT TRUE. All of the water is either in a bottle (Dasani) or filtered, including the ice. We drank at all the bars and never had any problem. \n\nFourth, THE STAFF....where do I even begin? The staff is bar none the best, nicest, most fun, attentive staff I’ve ever encountered BAR NONE. My butlers Jimmy and Luis made sure to explain everything to us about the room and service and attended to any need we had. The outdoor grill cooks by the pool Manuel and Jose took care of us everyday with delicious burgers and steaks cooked to order. The pool bar staff of Ery, Tobias, Carlos and Alexis was awesome!! So fun and always making the best drinks and taking care to bring us plenty of drinks and bottles of cold water whether we were in the pool or in our cabana. And the Entertainment Staff was the ABSOLUTE BEST! Armando, Ariela, Mini Me, Baby Face, Yo Cari B and Excellente spent all day and night leading activities all over the resort and making sure everyone was having a great time. I loved them all!\n\nIf I have any constructive criticism it would be around some of the coupons/promotions offered by the resort. I booked my trip through Delta Vacations, which I highly recommend as it was a very easy experience. As a part of my booking I received $800 in resort coupons. I had no idea how these worked because I’ve never stayed at an all-inclusive before, but it was also not explained to me, and I thought this meant I had $800 to spend how I chose. It wasn’t until after I spent $400 at the spa that I was told that they were actual coupons that I had to get from concierge and that they couldn’t be combined and used on anything I wanted. They all had specific amounts to be used on specific things. I was surprised to find that basically all of these coupons entailed you having to spend money to get any discounts, i.e, $30 off champagne and wine when you spend $100 or more or $30 off at Starmarket when you spend $100 or more. I would personally rather be given less coupons and have them actually be worth a certain percentage off without having to spend more money. There was also apparently a promotion in which if you stayed for 7 days you get 2 free rounds of golf. We were not told about this promotion and did not know about it until the next to last day of our stay when we heard it from some other guests, and by then it was too late for us to take advantage of it. The biggest thing I would say is to make sure to ask the front desk to fully explain the resort coupons and any applicable promotions before you head up to the room on the first day so you can make sure to take full advantage of all you paid for when booking your trip.\n\nBut even with that criticism, it still didn’t take away from the 5 stars and the great feedback. All of the good things about this resort and the staff made up for the little hiccup with the coupons and the promotion. I would still HIGHLY recommend this resort, and do not even hesitate to come to this beautiful country. I will certainly he back!","review_rating":5.0,"sentiment_class":"positive","sentiment_result":0.8614381984999996,"sentiment_breakdown":[["I am on the last day of my stay and don’t want to leave paradise!",["positive",0.9295242]],["This is my very first all-inclusive experience, and I could not have picked a better place to introduce me to this world.",["unknown",0.7828705]],["First of all, the grounds are IMMACULATE.",["positive",0.8377388]],["Like, not one blade of grass is out of place.",["unknown",0.30122024]],["Everyday the staff is cleaning and tending to the entire property, and this tells you how much they value the appearance of the property.",["positive",0.86589044]],["Second of all, I don’t have anything to compare to but cruises, but the food is outstanding.",["positive",0.9788715]],["The Japanese and Surf and Turf restaurants are a must.",["positive",0.9668031]],["And I also love that you can change it up anytime and eat at the buffet if you don’t want to get dressed up.",["positive",0.9975159]],["There are plenty of options to meet your needs.",["positive",0.95951927]],["Third, the drinks were spectacular!",["positive",0.96260005]],["Please, please, PLEASE do not believe the hype about some mysterious poison being in drinks or them not being safe, etc.",["positive",0.90020317]],["That is simply NOT TRUE.",["unknown",0.51389664]],["All of the water is either in a bottle (Dasani) or filtered, including the ice.",["unknown",0.69850975]],["We drank at all the bars and never had any problem.",["positive",0.9477641]],["Fourth, THE STAFF.",["unknown",0.7554465]],["where do I even begin?",["positive",0.8843953]],["The staff is bar none the best, nicest, most fun, attentive staff I’ve ever encountered BAR NONE.",["positive",0.9470949]],["My butlers Jimmy and Luis made sure to explain everything to us about the room and service and attended to any need we had.",["positive",0.9394336]],["The outdoor grill cooks by the pool Manuel and Jose took care of us everyday with delicious burgers and steaks cooked to order.",["positive",0.9893392]],["The pool bar staff of Ery, Tobias, Carlos and Alexis was awesome!",["positive",0.9618674]],["So fun and always making the best drinks and taking care to bring us plenty of drinks and bottles of cold water whether we were in the pool or in our cabana.",["positive",0.99726933]],["And the Entertainment Staff was the ABSOLUTE BEST!",["positive",0.9521116]],["Armando, Ariela, Mini Me, Baby Face, Yo Cari B and Excellente spent all day and night leading activities all over the resort and making sure everyone was having a great time.",["positive",0.95773137]],["I loved them all!",["positive",0.92882246]],["If I have any constructive criticism it would be around some of the coupons/promotions offered by the resort.",["unknown",0.7460189]],["I booked my trip through Delta Vacations, which I highly recommend as it was a very easy experience.",["positive",0.99176073]],["As a part of my booking I received $800 in resort coupons.",["positive",0.8407655]],["I had no idea how these worked because I’ve never stayed at an all-inclusive before, but it was also not explained to me, and I thought this meant I had $800 to spend how I chose.",["positive",0.8972062]],["It wasn’t until after I spent $400 at the spa that I was told that they were actual coupons that I had to get from concierge and that they couldn’t be combined and used on anything I wanted.",["unknown",0.5271827]],["They all had specific amounts to be used on specific things.",["positive",0.932544]],["I was surprised to find that basically all of these coupons entailed you having to spend money to get any discounts, i.",["unknown",0.7619895]],["e, $30 off champagne and wine when you spend $100 or more or $30 off at Starmarket when you spend $100 or more.",["positive",0.9593909]],["I would personally rather be given less coupons and have them actually be worth a certain percentage off without having to spend more money.",["positive",0.93187827]],["There was also apparently a promotion in which if you stayed for 7 days you get 2 free rounds of golf.",["unknown",0.60185623]],["We were not told about this promotion and did not know about it until the next to last day of our stay when we heard it from some other guests, and by then it was too late for us to take advantage of it.",["unknown",0.76703185]],["The biggest thing I would say is to make sure to ask the front desk to fully explain the resort coupons and any applicable promotions before you head up to the room on the first day so you can make sure to take full advantage of all you paid for when booking your trip.",["positive",0.91103154]],["But even with that criticism, it still didn’t take away from the 5 stars and the great feedback.",["positive",0.8481175]],["All of the good things about this resort and the staff made up for the little hiccup with the coupons and the promotion.",["positive",0.9235067]],["I would still HIGHLY recommend this resort, and do not even hesitate to come to this beautiful country.",["positive",0.9421803]],["I will certainly he back!",["positive",0.9186278]]],"reviewer_fake_points":40}


{"reviewer_id":"07AC9D506B5D0DE7F86EC682E5833634","reviewer_name":"Dj Legacy (Yura Jacobs)","review_text":"4th time visiting the property, what can I say other than some things are wonderfulful \u0026 some are just unacceptable. I once thought the world of this place, but some staff members just simply can't follow training instructions or understand the true meaning of 5 star customer service. I won't mention specifically any employees names because I simply don't want anyone to get in trouble or lose their jobs.\n\nThe resort is beautiful \u0026 well maintained. Looks the same as it opened on its first day. Presentble, clean, high quality structure and brilliant design. \n\nCheck in agents are rude \u0026 disgusting. One of them talks to you as if we the tourists are idiots and they know everything better . Someone in managements needs to explain to them that American citizens actually understand Spanish and talking/laughing behind our backs is completely wrong. I chose to ignore what he/she said simply because a persons ignorance is not worth my time explaining in detail. \n\nStaff at restaurants are hit or miss. Few employees just don't know anything about service or basic customer hospitality. Some forget the basic fundamentals such as smiling, saying good evening or even a simple \"what can I get for you\". English may not be the first language and that's totally understandable. But a little smile with a \"hello\" can make a such an big difference. \n\n30 minutes it took someone to come \u0026 take our order. We literally had to ask someone to come over and let them know we exist. Even when they did come to us, they talk to you as if they are in a rush and just want to be left alone. \n\nMind you, we are very respectful people. I know nothing can be perfected, there will always be someone in any business establishment that simply won't follow rules and screw it up for everyone else. Not once did we show any aggression or attitude, even when we were upset at the lack of service, we still showed our appreciation and tried to be positive. Staffs mood or personal feelings should not effect the employees work ethic. Someone needs to remind the staff that \"The Grand\" is a 5 star promoted property. \n\nI'm a frequent traveler and pretty much stayed at every high name property brands all over the world, including the carribean all inclusive market. I understand this property can't be compared to the Four seasons, ritz Carlton, st Regis, mandarin oriental, or Waldorf Astoria. But it sure can\nLearn from it when it comes to attention to detail customer service. \n\nI love the grand concept and sincerely hope management can investigate privately it's employee behavior. I would hate to start comparing the grand edition to the typical Riu / barcellos / Bahia or any other all Inclusive standard brands. \n\n****On the plus side, Our butler Stalling was great. He assisted is with everything we asked. He was nothing but kind, cordial and super attentive, job well done pal. Other employees should take example of his personality and general understanding of high end customer service. \n\n****On a personal note, please better inform your employees the benefits of Expedia vip gold members. Employees seem to be clueless to what it is unless you educate them further. Very upsetting with their lack of knowledge. Expedia designates specifically this property as a \"vip gold access hotel\". The benefits or the term of agreement that Expedia has with this venue seems to either be forgotten or ignored. \n\nI sencerely want to give this brand another chance, but I really hope some serious changes can be implemented. Please look \u0026 read at my first review from many years ago, this place was the world to me. Im hoping one day that same feeling will return! \n\nThank you for reading,","review_rating":3.0,"sentiment_class":"unknown","sentiment_result":0.7447262612499999,"sentiment_breakdown":[["4th time visiting the property, what can I say other than some things are wonderfulful \u0026 some are just unacceptable.",["unknown",0.57088286]],["I once thought the world of this place, but some staff members just simply can't follow training instructions or understand the true meaning of 5 star customer service.",["unknown",0.3182829]],["I won't mention specifically any employees names because I simply don't want anyone to get in trouble or lose their jobs.",["positive",0.93915975]],["The resort is beautiful \u0026 well maintained.",["positive",0.96451855]],["Looks the same as it opened on its first day.",["positive",0.80054986]],["Presentble, clean, high quality structure and brilliant design.",["positive",0.9931416]],["Check in agents are rude \u0026 disgusting.",["negative",0.26068732]],["One of them talks to you as if we the tourists are idiots and they know everything better .",["positive",0.86027473]],["Someone in managements needs to explain to them that American citizens actually understand Spanish and talking/laughing behind our backs is completely wrong.",["unknown",0.4093114]],["I chose to ignore what he/she said simply because a persons ignorance is not worth my time explaining in detail.",["unknown",0.39300326]],["Staff at restaurants are hit or miss.",["positive",0.83031386]],["Few employees just don't know anything about service or basic customer hospitality.",["unknown",0.6336205]],["Some forget the basic fundamentals such as smiling, saying good evening or even a simple \"what can I get for you\".",["positive",0.8693255]],["English may not be the first language and that's totally understandable.",["unknown",0.46213326]],["But a little smile with a \"hello\" can make a such an big difference.",["positive",0.9745666]],["30 minutes it took someone to come \u0026 take our order.",["positive",0.89635575]],["We literally had to ask someone to come over and let them know we exist.",["unknown",0.5896301]],["Even when they did come to us, they talk to you as if they are in a rush and just want to be left alone.",["unknown",0.7383575]],["Mind you, we are very respectful people.",["positive",0.9122553]],["I know nothing can be perfected, there will always be someone in any business establishment that simply won't follow rules and screw it up for everyone else.",["unknown",0.7359928]],["Not once did we show any aggression or attitude, even when we were upset at the lack of service, we still showed our appreciation and tried to be positive.",["positive",0.8368095]],["Staffs mood or personal feelings should not effect the employees work ethic.",["positive",0.8504641]],["Someone needs to remind the staff that \"The Grand\" is a 5 star promoted property.",["unknown",0.6915399]],["I'm a frequent traveler and pretty much stayed at every high name property brands all over the world, including the carribean all inclusive market.",["unknown",0.75714767]],["I understand this property can't be compared to the Four seasons, ritz Carlton, st Regis, mandarin oriental, or Waldorf Astoria.",["unknown",0.768411]],["But it sure can Learn from it when it comes to attention to detail customer service.",["positive",0.8279278]],["I love the grand concept and sincerely hope management can investigate privately it's employee behavior.",["positive",0.8830969]],["I would hate to start comparing the grand edition to the typical Riu / barcellos / Bahia or any other all Inclusive standard brands.",["unknown",0.77743775]],["****On the plus side, Our butler Stalling was great.",["positive",0.9333]],["He assisted is with everything we asked.",["positive",0.95587033]],["He was nothing but kind, cordial and super attentive, job well done pal.",["positive",0.9244773]],["Other employees should take example of his personality and general understanding of high end customer service.",["positive",0.8860609]],["****On a personal note, please better inform your employees the benefits of Expedia vip gold members.",["positive",0.89513814]],["Employees seem to be clueless to what it is unless you educate them further.",["unknown",0.7893387]],["Very upsetting with their lack of knowledge.",["negative",0.08931907]],["Expedia designates specifically this property as a \"vip gold access hotel\".",["positive",0.8818146]],["The benefits or the term of agreement that Expedia has with this venue seems to either be forgotten or ignored.",["unknown",0.7529831]],["I sencerely want to give this brand another chance, but I really hope some serious changes can be implemented.",["unknown",0.78683925]],["Please look \u0026 read at my first review from many years ago, this place was the world to me.",["positive",0.86136544]],["Im hoping one day that same feeling will return!",["unknown",0.4873456]]],"reviewer_fake_points":10}


{"reviewer_id":"654CD8E3B5EFBBBBFD42073D962A9513","reviewer_name":"Trip56228408677","review_text":"This was our first time in the DR and at an all-inclusive and we were VERY impressed. The staff at the Grand is very much on point - especially Verenice our butler, MiniMea around the pool and Ery at the poolside bar. The food was solid, with attentive waitstaff. We dined at the Surf \u0026 Turf restaurant and the Italian - and really enjoyed our experience at both. Our room was perfectly clean every day, with bottles of champagne, a stocked mini bar, and even a hot bath drawn one night. ","review_rating":5.0,"sentiment_class":"positive","sentiment_result":0.9281754000000001,"sentiment_breakdown":[["This was our first time in the DR and at an all-inclusive and we were VERY impressed.",["positive",0.9881727]],["The staff at the Grand is very much on point - especially Verenice our butler, MiniMea around the pool and Ery at the poolside bar.",["positive",0.8701813]],["The food was solid, with attentive waitstaff.",["positive",0.9374062]],["We dined at the Surf \u0026 Turf restaurant and the Italian - and really enjoyed our experience at both.",["positive",0.9746363]],["Our room was perfectly clean every day, with bottles of champagne, a stocked mini bar, and even a hot bath drawn one night.",["positive",0.8704805]]],"reviewer_fake_points":40}


{"reviewer_id":"37FBC0FE48F4486D2457552FC3CE6BD3","reviewer_name":"JMac","review_text":"Stayed June 21st-24th. Beautiful place, great food and friendly staff! Definitely recommended! Very clean, great service with a smile and very helpful. The buffets for breakfast, lunch and dinner had a very good variety. Reservation dinners were good as weel. Good entertainment, drinks, etc. Nobody that we talked with at this resort had any illness issues!","review_rating":5.0,"sentiment_class":"positive","sentiment_result":0.9274000075000001,"sentiment_breakdown":[["Stayed June 21st-24th.",["unknown",0.7036872]],["Beautiful place, great food and friendly staff!",["positive",0.99589795]],["Definitely recommended!",["positive",0.9556631]],["Very clean, great service with a smile and very helpful.",["positive",0.99052644]],["The buffets for breakfast, lunch and dinner had a very good variety.",["positive",0.9803069]],["Reservation dinners were good as weel.",["positive",0.9698308]],["Good entertainment, drinks, etc.",["positive",0.90020317]],["Nobody that we talked with at this resort had any illness issues!",["positive",0.9230845]]],"reviewer_fake_points":40}

Review Count History
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