reviewerid96CD69DB8C3427BAD84180E4D9210197reviewernameBetty1004reviewtextThis hotel does not honor any perks of being a Titanium level They don’t include breakfast for kids or the use of the sauna If these perks are important for anyone Titanium level traveling through Korea I would suggest staying at Weston Chosun or any Sheraton hotels Those hotels offer those extra perks I would rather stay at a place that offers all thatreviewrating10sentimentclasspositivesentimentresult0842113818sentimentbreakdownThis hotel does not honor any perks of being a Titanium levelunknown05851366They don’t include breakfast for kids or the use of the saunapositive089973384If these perks are important for anyone Titanium level traveling through Korea I would suggest staying at Weston Chosun or any Sheraton hotelspositive09337773Those hotels offer those extra perkspositive09711335I would rather stay at a place that offers all thatpositive082078785reviewerfakepoints20

reviewerid83E69D4B1D1D71F0E80BE4231C57BDFDreviewernameorah423reviewtextWe recently stayed for a week and absolutely loved this hotel The location is in the midst of plenty of activity and great food The staff was incredibly friendly and so helpful recommending restaurants and helping us navigate taxis and other things We walked the Cheongyecheong which is beautiful right in the middle of the city every morning it’s right across the street The Doota was a short walk away excellent shopping for clothes souvenirs food Korean cosmetics etc and Kwangza Market also a short walk away The Griffin bar on the top floor has a jazz trio and very special drinks The bartender is like a chemist The buffet is excellent and very well priced for the quality and variety of food served We have family in Korea and will stay only at this hotel reviewrating50sentimentclasspositivesentimentresult0904552611sentimentbreakdownWe recently stayed for a week and absolutely loved this hotelpositive09812889The location is in the midst of plenty of activity and great foodpositive098511237The staff was incredibly friendly and so helpful recommending restaurants and helping us navigate taxis and other thingspositive098873854We walked the Cheongyecheong which is beautiful right in the middle of the city every morning it’s right across the streetpositive087528133The Doota was a short walk away excellent shopping for clothes souvenirs food Korean cosmetics etcpositive090020317 and Kwangza Market also a short walk awaypositive08821176The Griffin bar on the top floor has a jazz trio and very special drinkspositive09495568The bartender is like a chemistunknown07313852The buffet is excellent and very well priced for the quality and variety of food servedpositive09897194We have family in Korea and will stay only at this hotelunknown07621228reviewerfakepoints105

reviewerid61F1E0D66F131831BF5E9CE70AB82872reviewernameTonyreviewtextSave your money and use just the basic roomsservice A list of things that ruined my anniversary BTW we told them we were there for our 1 year anniversarynn1 After we were guided to Executive floor the staff ignored us and refused to let us in after seeing us with luggage in hand Just sat and watched us as we struggled to get in We were the only customers and I didnt understand why we were ignored nn2 After finally letting us checking in we asked about a different check out time but told us we needed a member When we asked if they can check our they told us we should go to our room and look for it on the appnn3 I called the customer service on the 1st floor to help find the because the app wasnt helping They politely looked it up and gave it to us Problem the Executive staff said our number was not correct when we gave it to them I told them that the first floor gave it to me They refused to verify it and told me to just enjoy the club lounge and they will try their recordsnn4 They came to us while we were getting food and in front of other guests they told us they will not extend us because we gave them a badnn5 I called the 1st floor customer service and told them what happened and they told me to let them talk to the Executive employee to comfirm the Finally the Executive staff just simply said it was a glitch nn6 I told the Dept Manager what happened and he said everything will be okay Except when we checked out the next morning the same employee used ONLY korean and language with us and refused to look at me the whole time or use English I told the same dept manager and all he could do was make excuses for their behavior nn7 The only people that were nice and polite were the employee at the first floor If you really really want to stay here DONT USE THE EXECUTIVE FLOORreviewrating10sentimentclassunknownsentimentresult04969142642307692sentimentbreakdownSave your money and use just the basic roomsservicenegative027586943A list of things that ruined my anniversary BTW we told them we were there for our 1 year anniversary 1unknown061599386After we were guided to Executive floor the staff ignored us and refused to let us in after seeing us with luggage in handunknown051422215Just sat and watched us as we struggled to get inunknown07819739We were the only customers and I didnt understand why we were ignoredunknown070532562positive080257684After finally letting us checking in we asked about a different check out time but told us we needed a member unknown07447872When we asked if they can check our they told us we should go to our room and look for it on the appnegative0075386173positive079944634I called the customer service on the 1st floor to help find the because the app wasnt helpingnegative011536794They politely looked it up and gave it to usunknown068896073Problem the Executive staff said our number was not correct when we gave it to themnegative01518652I told them that the first floor gave it to meunknown04808192They refused to verify it and told me to just enjoy the club lounge and they will try their recordsnegative021635874positive079788846They came to us while we were getting food and in front of other guests they told us they will not extend us because we gave them a badnegative0284069365positive079965156I called the 1st floor customer service and told them what happened and they told me to let them talk to the Executive employee to comfirm the negative005224498Finally the Executive staff just simply said it was a glitchnegative0238456316positive07998714I told the Dept Manager what happened and he said everything will be okaynegative018292089Except when we checked out the next morning the same employee used ONLY korean and language with us and refused to look at me the whole time or use Englishunknown03118283I told the same dept manager and all he could do was make excuses for their behaviornegative0129978847unknown078761756The only people that were nice and polite were the employee at the first floorpositive084986675If you really really want to stay here DONT USE THE EXECUTIVE FLOORunknown07164232reviewerfakepoints20

revieweridBC825D06C84DE7A4CC1F2F5E4F0E001CreviewernameRachael RreviewtextIm in Seoul alone and wanted to treat myself to a nice evening with a couple of good cocktails After reading the reviews I had high expectations but I did not expect the service and quality to be this good I sat at the bar and met Brandon who is a phenomenal bartender He made me a drink called a Lucid Dream and it was without a doubt the best cocktail Ive ever had Brandon made me feel like the only guest there He was incredibly welcoming and wonderful to talk to I will definitely be going backreviewrating50sentimentclasspositivesentimentresult09163141628571428sentimentbreakdownIm in Seoul alone and wanted to treat myself to a nice evening with a couple of good cocktailspositive097278106After reading the reviews I had high expectations but I did not expect the service and quality to be this goodunknown072819066I sat at the bar and met Brandon who is a phenomenal bartenderpositive09533635He made me a drink called a Lucid Dream and it was without a doubt the best cocktail Ive ever hadpositive099820626Brandon made me feel like the only guest therepositive084361005He was incredibly welcoming and wonderful to talk topositive097749704I will definitely be going backpositive094055057reviewerfakepoints40