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Overview
  • How are reviewers describing this item?
    pro, great, new, professional and home.
  • Our engine has analyzed and discovered that 60.0% of the reviews are reliable.
  • This product had a total of 22 reviews as of our last analysis date on Aug 12 2017.
Reviews Summary

{"reviewer_id":"5664BE6A7DD77352A33AEAB525F50A75","reviewer_name":"Jwalker762","review_text":"Had an excellent stay at the hotel when I was in town for a business meeting. The facility was in great shape and clean. The staff was friendly and helpful, offering good suggestions on places to eat and travel time to other locations. Would stay here again if I'm back in town.","review_rating":5.0,"sentiment_class":"positive","sentiment_result":0.8872904500000001,"sentiment_breakdown":[["Had an excellent stay at the hotel when I was in town for a business meeting.",["positive",0.968471]],["The facility was in great shape and clean.",["positive",0.9317262]],["The staff was friendly and helpful, offering good suggestions on places to eat and travel time to other locations.",["positive",0.9846111]],["Would stay here again if I'm back in town.",["unknown",0.6643535]]],"reviewer_fake_points":5}


{"reviewer_id":"63CC71F425DCF38E2F5A566CA972256E","reviewer_name":"NancyC","review_text":"My room is always clean and the front desk staff are great Rosa, Nathan and the Others. (I cannot remember all the name) work hard to make sure things run smoothly. The rest of the staff I have talked to have been friendly and cool. I stay here frequently when I am on a business trip. The breakfasts are great they offer warm food like eggs and bacon and not all bread and carbohydrates. The hardest thing is trying to get a hotel room during a big convention. I also like the car service (D and Ks) that they arrange for me when I am leaving early Morning.","review_rating":5.0,"sentiment_class":"positive","sentiment_result":0.8575755685714286,"sentiment_breakdown":[["My room is always clean and the front desk staff are great Rosa, Nathan and the Others.",["positive",0.8651518]],["(I cannot remember all the name) work hard to make sure things run smoothly.",["unknown",0.5922384]],["The rest of the staff I have talked to have been friendly and cool.",["positive",0.9102721]],["I stay here frequently when I am on a business trip.",["positive",0.955271]],["The breakfasts are great they offer warm food like eggs and bacon and not all bread and carbohydrates.",["positive",0.9555362]],["The hardest thing is trying to get a hotel room during a big convention.",["unknown",0.76165324]],["I also like the car service (D and Ks) that they arrange for me when I am leaving early Morning.",["positive",0.96290624]]],"reviewer_fake_points":30}


{"reviewer_id":"67118E99A5DB60B97CD5DAA9B3909BE0","reviewer_name":"Anelia A","review_text":"I stayed here back in December, because my apartment was flooded and we were forced out of it for indefinite amount of time.This place had good reviews and was suitable amenities for my family, but it wasn't my only option. I called them trying to make a reservation, spent 45 minutes on hold after reservationist responded, only to be told they didn't offer such rate (I have asked a rate that included parking and upgraded internet). I then called hotel directly and reached Sean, FD Supervisor, who said that indeed hotel offered a package that included parking and he would give me upgraded internet for free because we were paying for 14 nights BAR rate (plus more due to parking). I made 2 reservations for 7 nights. We were supposed to check-out on Christmas Day. So I grabbed my baby, husband, my parents and our dog and moved there ... okay there were a lot of issues with my stay, room not being as what we paid for, rooms not getting cleaned, badly cleaned, broken staff, promise that rooms would be next to each other but not actually, and bunch of other things. I could write a book on it. But this review is not about those issues. Issue was that we had to extend ...twice, and I repeatedly asked if rates would include parking and internet (upgraded). Every time and different people confirmed \"yes\", \"indeed\", \"it is the case.\" However, when we finally departed after 3 weeks stay, we were charged for both add-ons separately. When I called and tried to have it resolved, I reached assistant GM (don't remember his name) and I was told that FD agents cannot make such decisions and I only got package for first part of my reservation (before extension). I then reached out to their GM, Ben Kulak, and wrote a very lengthy email about all of the issues and how I felt like I was being scammed. He just responded to me (a week later) \"thank you for reaching out and I appreciate the detailed feedback. Please allow me to review with my team and we will be in touch.\" Needless to say he never got back to me. However, I received a call back from Sean that same day confirming that I would get refunded for almost $300 (that what they charged my card for) within 5-7 business days or 10-14 if I paid with debit card, which I did. Well, it is end of April now, and I still don't have my money. I tried calling them, but everyone keeps redirecting me and point fingers at each other. I emailed GM few times more, but to no avail. Honestly, I will not recommend you staying here. There are options downtown and right outside of it, that will provide you same or better amenities, and will not try to scam you out of your money. Long story short. Do NOT trust them! And if you think Assistant GM or GM will be able to fix things for you, well, I am here to disappoint you.Cheers!","review_rating":1.0,"sentiment_class":"unknown","sentiment_result":0.687757496551724,"sentiment_breakdown":[["I stayed here back in December, because my apartment was flooded and we were forced out of it for indefinite amount of time.",["positive",0.91192865]],["This place had good reviews and was suitable amenities for my family, but it wasn't my only option.",["positive",0.8162137]],["I called them trying to make a reservation, spent 45 minutes on hold after reservationist responded, only to be told they didn't offer such rate (I have asked a rate that included parking and upgraded internet).",["unknown",0.37819326]],["I then called hotel directly and reached Sean, FD Supervisor, who said that indeed hotel offered a package that included parking and he would give me upgraded internet for free because we were paying for 14 nights BAR rate (plus more due to parking).",["positive",0.8753846]],["I made 2 reservations for 7 nights.",["positive",0.9316478]],["We were supposed to check-out on Christmas Day.",["unknown",0.71110195]],["So I grabbed my baby, husband, my parents and our dog and moved there .",["positive",0.9241423]],["okay there were a lot of issues with my stay, room not being as what we paid for, rooms not getting cleaned, badly cleaned, broken staff, promise that rooms would be next to each other but not actually, and bunch of other things.",["positive",0.9622073]],["I could write a book on it.",["unknown",0.7581487]],["But this review is not about those issues.",["unknown",0.6446958]],["Issue was that we had to extend .",["unknown",0.6370867]],["twice, and I repeatedly asked if rates would include parking and internet (upgraded).",["unknown",0.67401683]],["Every time and different people confirmed \"yes\", \"indeed\", \"it is the case.",["positive",0.8603827]],["\" However, when we finally departed after 3 weeks stay, we were charged for both add-ons separately.",["unknown",0.73935604]],["When I called and tried to have it resolved, I reached assistant GM (don't remember his name) and I was told that FD agents cannot make such decisions and I only got package for first part of my reservation (before extension).",["unknown",0.36394128]],["I then reached out to their GM, Ben Kulak, and wrote a very lengthy email about all of the issues and how I felt like I was being scammed.",["unknown",0.669386]],["He just responded to me (a week later) \"thank you for reaching out and I appreciate the detailed feedback.",["positive",0.9557001]],["Please allow me to review with my team and we will be in touch.",["unknown",0.6886451]],["\" Needless to say he never got back to me.",["positive",0.87904173]],["However, I received a call back from Sean that same day confirming that I would get refunded for almost $300 (that what they charged my card for) within 5-7 business days or 10-14 if I paid with debit card, which I did.",["positive",0.8145886]],["Well, it is end of April now, and I still don't have my money.",["negative",0.27716565]],["I tried calling them, but everyone keeps redirecting me and point fingers at each other.",["positive",0.94255084]],["I emailed GM few times more, but to no avail.",["unknown",0.6952285]],["Honestly, I will not recommend you staying here.",["negative",0.12449233]],["There are options downtown and right outside of it, that will provide you same or better amenities, and will not try to scam you out of your money.",["negative",0.12481033]],["Long story short.",["positive",0.87980515]],["Do NOT trust them!",["negative",0.04126476]],["And if you think Assistant GM or GM will be able to fix things for you, well, I am here to disappoint you.",["positive",0.8443707]],["Cheers!",["positive",0.81947]]],"reviewer_fake_points":40}


{"reviewer_id":"E06FD3DCAA4952C1C8E740099E39B830","reviewer_name":"Buck W","review_text":"One of the Hotel Managers Tatiana went way above and beyond to make our stay nice. We will definitely do business with this hotel again. Thank you for everything. Very nice place to stay and great value for the price.","review_rating":5.0,"sentiment_class":"positive","sentiment_result":0.974737815,"sentiment_breakdown":[["One of the Hotel Managers Tatiana went way above and beyond to make our stay nice.",["positive",0.96369296]],["We will definitely do business with this hotel again.",["positive",0.9848298]],["Thank you for everything.",["positive",0.9580155]],["Very nice place to stay and great value for the price.",["positive",0.992413]]],"reviewer_fake_points":40}

Review Count History
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