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Overview
  • How are reviewers describing this item?
    cut, great, excellent and first.
  • Our engine has analyzed and discovered that 70.0% of the reviews are reliable.
  • This product had a total of 43 reviews as of our last analysis date on Jul 29 2017.
Reviews Summary

{"reviewer_id":"4C283E513F38E4693B869687B6952981","reviewer_name":"932pmast","review_text":"Our experience with Northwoods was terrible!\n\nMy friend and I drove five hours on Monday to get to Moosehead lake, where we'd chosen to stop for a night, in the hope of seeing some moose. We headed to Northwoods and were overjoyed when a friendly staff member (Jason) and one of the guides said they had spaces for Tuesday morning on a group moose tour, with two others booked on. They said the tour would run, rain or shine, and that our guide might just adapt the tour if the rain got bad. They said we should arrive at 5.45am for a 6am departure. We each handed over about $50 for the tour and $10 for a poncho. We set alarms for 4.30am and packed up the car ready for the morning. \n\nAt 5.40am on Tuesday we were waiting outside Northwoods in the pouring rain. We waited until 6am and then began to get concerned. They hadn't called or emailed to cancel. By 6.30 we'd realised no one was going to show up for us. By this point we were very cold, wet and very disappointed. I could have cried.\n\nAt around 7am a woman arrived to open the store. We asked her what was going on. She said Jason must have messed up and forgotten to tell the guide he had a tour to run in the morning. She offered us the evening tour instead, or alternatively a refund (which we accepted - we weren't going to sit in rainy Greenville for 8hrs waiting for another tour and then drive to our next stop in the dark). She wasn't apologetic, just 'oh I see what's happened - Jason messed up and forgot to tell the guide he had a tour, its his fault'. Regardless of fault, that just doesn't cut it! We'd come all this way, woken up at 4.30am and waited in the rain for nothing! We're positive people, and forgiving too - mistakes happen - but for them to not even be apologetic was just awful..","review_rating":1.0,"sentiment_class":"unknown","sentiment_result":0.6511162115384616,"sentiment_breakdown":[["Our experience with Northwoods was terrible!",["unknown",0.39787224]],["My friend and I drove five hours on Monday to get to Moosehead lake, where we'd chosen to stop for a night, in the hope of seeing some moose.",["unknown",0.73482597]],["We headed to Northwoods and were overjoyed when a friendly staff member (Jason) and one of the guides said they had spaces for Tuesday morning on a group moose tour, with two others booked on.",["unknown",0.7832868]],["They said the tour would run, rain or shine, and that our guide might just adapt the tour if the rain got bad.",["unknown",0.76018935]],["They said we should arrive at 5.",["unknown",0.40853137]],["45am for a 6am departure.",["unknown",0.7279341]],["We each handed over about $50 for the tour and $10 for a poncho.",["positive",0.914837]],["We set alarms for 4.",["unknown",0.67248636]],["30am and packed up the car ready for the morning.",["positive",0.9823002]],["At 5.",["unknown",0.7766625]],["40am on Tuesday we were waiting outside Northwoods in the pouring rain.",["unknown",0.7519677]],["We waited until 6am and then began to get concerned.",["unknown",0.6655575]],["They hadn't called or emailed to cancel.",["unknown",0.38900113]],["By 6.",["unknown",0.7656708]],["30 we'd realised no one was going to show up for us.",["positive",0.837789]],["By this point we were very cold, wet and very disappointed.",["negative",0.03393791]],["I could have cried.",["unknown",0.5903937]],["At around 7am a woman arrived to open the store.",["unknown",0.6013634]],["We asked her what was going on.",["unknown",0.6964235]],["She said Jason must have messed up and forgotten to tell the guide he had a tour to run in the morning.",["positive",0.8082005]],["She offered us the evening tour instead, or alternatively a refund (which we accepted - we weren't going to sit in rainy Greenville for 8hrs waiting for another tour and then drive to our next stop in the dark).",["unknown",0.46751466]],["She wasn't apologetic, just 'oh I see what's happened - Jason messed up and forgot to tell the guide he had a tour, its his fault'.",["unknown",0.6849346]],["Regardless of fault, that just doesn't cut it!",["unknown",0.6385443]],["We'd come all this way, woken up at 4.",["unknown",0.78081375]],["30am and waited in the rain for nothing!",["unknown",0.7545417]],["We're positive people, and forgiving too - mistakes happen - but for them to not even be apologetic was just awful.",["unknown",0.30344146]]],"reviewer_fake_points":35}


{"reviewer_id":"136A7AEB8CA0AD22A661B6F0717C3943","reviewer_name":"Virginia S","review_text":"We spent five hours looking for moose on a tour last week. The scenery was lovely, the canoe paddle wonderful, but no moose. It was only at the end of the tour that our guide told us that it was too warm and the likelihood of seeing moose was slight. Had we known this we may have chosen another way to spend our day. I would suggest that in times where sightings are rare they should advertise a lovely ride in the country and a canoe trip on a pristine lake, with POSSIBLE sightings of moose, loons, etc. Seemed a little like false advertising to me.","review_rating":3.0,"sentiment_class":"unknown","sentiment_result":0.7448587183333334,"sentiment_breakdown":[["We spent five hours looking for moose on a tour last week.",["positive",0.8655278]],["The scenery was lovely, the canoe paddle wonderful, but no moose.",["unknown",0.62694764]],["It was only at the end of the tour that our guide told us that it was too warm and the likelihood of seeing moose was slight.",["positive",0.8355998]],["Had we known this we may have chosen another way to spend our day.",["positive",0.9717263]],["I would suggest that in times where sightings are rare they should advertise a lovely ride in the country and a canoe trip on a pristine lake, with POSSIBLE sightings of moose, loons, etc.",["positive",0.90020317]],["Seemed a little like false advertising to me.",["negative",0.2691476]]],"reviewer_fake_points":-95}


{"reviewer_id":"FF7EDA8DD1BC33A1FBF166B885CAFCE9","reviewer_name":"Tina L","review_text":"We originally had booked a moose canoe trip but had to change several months prior to our arrival (husband surgery) and with a simple phone call the staff was able to easily change our trip to a land safari! Our guide worked so hard to find those bashful moose! We we’re thankful to see 4 moose before the evenings end. Our guide was so knowledgeable about the area. We would definitely book another trip if in the area again. They also have a great store which we stopped back to shop the next am","review_rating":5.0,"sentiment_class":"positive","sentiment_result":0.8831391719999999,"sentiment_breakdown":[["We originally had booked a moose canoe trip but had to change several months prior to our arrival (husband surgery) and with a simple phone call the staff was able to easily change our trip to a land safari!",["positive",0.97403866]],["Our guide worked so hard to find those bashful moose!",["unknown",0.7369524]],["We we’re thankful to see 4 moose before the evenings end.",["positive",0.89249474]],["Our guide was so knowledgeable about the area.",["positive",0.8603873]],["We would definitely book another trip if in the area again.",["positive",0.95182276]]],"reviewer_fake_points":-65}


{"reviewer_id":"70AC861DCEC8D88DA5EA274F2E4B5F1F","reviewer_name":"Amanda S","review_text":"Matt helped us book our guided excursions. He was incredibly helpful with our questions, and also gave great suggestions for other things to check out around the lake. \n\nChris took us fishing- though we only got one bite, we had a beautiful day on the lake. He told us about history and his family. Just a really fun and informative time on the boat. \n\nSteve took us on our waterfall hike. He made sure to tell us about the area, nature, etc. We also had fun conversation, but on the hike he gave us space to enjoy the trail. He goes ahead and waits (no rush6 so you can take everything in. Steve took some pictures of us with the falls in the background. All around a beautiful hike.\n\nAlso the cafe is tasty with nice people working the counter. \n\n","review_rating":5.0,"sentiment_class":"positive","sentiment_result":0.8851160491666666,"sentiment_breakdown":[["Matt helped us book our guided excursions.",["positive",0.9446051]],["He was incredibly helpful with our questions, and also gave great suggestions for other things to check out around the lake.",["positive",0.98647404]],["Chris took us fishing- though we only got one bite, we had a beautiful day on the lake.",["positive",0.89092463]],["He told us about history and his family.",["positive",0.9195471]],["Just a really fun and informative time on the boat.",["positive",0.96406364]],["Steve took us on our waterfall hike.",["positive",0.8137674]],["He made sure to tell us about the area, nature, etc.",["positive",0.90020317]],["We also had fun conversation, but on the hike he gave us space to enjoy the trail.",["positive",0.86499614]],["He goes ahead and waits (no rush6 so you can take everything in.",["positive",0.9198384]],["Steve took some pictures of us with the falls in the background.",["unknown",0.50746083]],["All around a beautiful hike.",["positive",0.91862744]],["Also the cafe is tasty with nice people working the counter.",["positive",0.9908847]]],"reviewer_fake_points":-85}

Review Count History
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