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Overview
- How are reviewers describing this item?
great, good, easy, lee and simple. - Our engine has profiled the reviewer patterns and has determined that there is minimal deception involved.
- Our engine has determined that the review content quality is high and informative.
- Our engine has discovered that over 90% high quality reviews are present.
- This product had a total of 175 reviews as of our last analysis date on Mar 11 2020.
Helpful InsightsBETA
Posted by a reviewer on Amazon
Lee talks about everything he has learned from his days as a frontline service provider
Posted by a reviewer on Amazon
He goes over how to create service driven policies and procedures on how to hire and train employees to uphold your reputation of providing excellence customer service
Posted by a reviewer on Amazon
This book should be required reading for anyone who has wants or comes in contact with a customer in any manner
Posted by a reviewer on Amazon
Changes your perspective on how to deal with the person on the other side of the register
Posted by a reviewer on Amazon
Customer service is horrible in so many ways across so many industries whether it is the layers of automation before you can get through to a person on the phone the long lines to return a product the minimum wage service clerk who could really care less about your issue every day customers are treated like annoyances rather than kings
Posted by a reviewer on Amazon
While this book does not uncover anything new
Posted by a reviewer on Amazon
Unfortunately not all the principles are shown by all employees in walt disney resorts
Posted by a reviewer on Amazon
Cockerells experience with disney should not be discounted
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